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JW Marriott Houston

4.0 of 5 5150 Westheimer Road, Houston, TX 77056
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JW Marriott Houston
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464 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkeley, California
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel staff was very good, and helpful and VERY accommodating. Hotel is centrally located in Houston, across the Galleria (nightmare for driving and commuting near xmas holidays cause of traffic). But I had late arrivals due to aritravel and long days, tried to take a daytime lunch nap and had to change rooms because of the loud construction noise going... More 

Was this review helpful? Yes 3
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear dcuf33, Thank you so much for taking the time to share your experience with us! I was thrilled to learn that the hotel staff did a great delivering excellent service. That said; please allow me to extend my sincere apologies for the construction noise you experienced. As you noticed, we are currently undergoing a multi-million dollar renovation; the scope... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Definitely my last time staying at this hotel. Due to last minute unforeseen circumstances, I had to stay here rather than the Four Season. Upon my check out, I opted for my bill to be sent to my email since the guy in front of me was complaining about the print out taking a long time and I was in... More 

Was this review helpful? Yes 3
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear TXD1VA, First and foremost, allow me to express my sincere apologies for the frustration we have caused you. While it is never easy to learn that we did not provide an excellent experience to one of our valued guest, it is through feedback such as yours that allows us the opportunity to improve. I would very much like to... More 

Smyrna, Tennessee
Top Contributor
54 reviews 54 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Unreal experience by the staff!!! I have never had better service ANYWHERE! The hotel is a little old but is under construction. I WILL indeed stay here again. From the sales team (Erica) front desks staff (Landon) to housekeeping. If you a great place to stay, please stay here and can't wait for the upgrade to be completed. Was in... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Anthony T, First and foremost, thank you so much for taking the time out to leave us a review. I am excited to hear about your experience at the JW Marriott-Houston. Thank you for recognizing the outstanding job our staff does. I will share your feedback with them all during our stand-up meetings. I am also very happy that... More 

Boston, Ma
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stay here for business regularly. Service at the front desk, restaurant and lounge is always top notch. Great central location although the traffic on Westheimer can be daunting at times. Rooms are good. I rarely get upgraded despite my lifetime platinum status and regular stays but all the rooms are pretty good.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Mark M, I am excited to hear that you have enjoyed your stay with the JW Marriott. Thank you for recognizing the service provided by the different departments. I will share your feedback with them during their stand-up meetings. Again, thank you for your time and we hope to see you again whenever your travels bring you back to... More 

Istanbul, Turkey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed just one night. Rooms and the hotel were clean. It was easy to checkin. The staff was friendly. I was happy with the quality of the room. The room was not wornout or outdated. But the hotel was. I had the dinner and the breakfast at the restaurant of the hotel. Breakfast was good, dinner was average. There... More 

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Oguz004, First and foremost thank you for taking the time to review us. We are thrilled to hear that you have enjoyed your previous stay with us. I will be sharing your feedback with our team during our stand up meetings. Especially, the kitchen they love hearing comments about the food. Thank you again for your time, we hope... More 

Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Old and worn out. Doesn't fit the standards of other high class hotels in the area or other jw Marriott hotels. Not to mention the staff...even the supervisors...Wal-Mart customer service is way more friendly and they don't make the same money...

Was this review helpful? Yes 4
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear borisPA, Thank you for taking the time to review us. We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the your experience. We hope to have an opportunity to better your experience with us whenever your travels bring... More 

Asbury Park, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

You cant beat a classic well run hotel. In the heart of the Galleria this is a gem of a hotel. Well trained staff and wonderful hospitality. Checked in at 11:45 thursday night and told the front desk we were hungry, they spwept us off to lounge which was closinig in 15 minutes. There we were greated by Victoria who... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear TravelMonte, Thank you so much for your feedback. I am so happy to hear that you’re enjoying your stay. It's so exciting to hear about your check in experience. We pride ourselves on providing service that all of our guests deserve. I will be sharing your feedback with the staff and recognizing Rosalie in our stand up meetings and... More 

Santiago Province, Dominican Republic
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 13, 2014

I really liked the hotel even though the rooms are a bit dated. Everything was clean and comfy regardless. Staff was great, except for one gentleman at the front desk who was not helpful at all and had a bit of an attitude. It would be nice if they started offering free parking and most importantly free WIFI as most... More 

Was this review helpful? Yes 4
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Laura B, Thank you so much for leaving us a review. I apologize for the experience you have encountered at the front desk. Our staff strives to deliver memorable stays at the JW Marriott. As you may have noticed we are in the middle of our multi-million dollar renovation and excited about our new luxurious rooms and decor. We... More 

Alabama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed November 8, 2014

This hotel is being renovated and so it isn't quite up to date as far as rooms yet, but they are working on it. They are nice, just a bit outdated (hence the renovation). From the moment you check in the front desk is full of wonderful people. They are so friendly and energetic, and they are very professional. This... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Flashbyash, Thank you so much for taking the time to post a review about our hotel. We are so pleased to hear that you enjoyed your stay with us. I definitely agree with you that our staff is extremely amazing; I will make sure to share all of your great feedback with them. We are thrilled about our multi-million... More 

San Antonio, Texas
Top Contributor
153 reviews 153 reviews
43 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed November 7, 2014 via mobile

Stayed at this JW Marriott as part of a business trip. I specifically selected this hotel because of proximity to where I was visiting. The service is outstanding. The property, however, is showing it's age. Many areas of the property are dated, which is something I would not expect for a JW property. Full disclosure that they are in transition... More 

Was this review helpful? Yes 5
Derek E, General Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to share your recent experience with us, I appreciate your feedback. First and foremost, thank you for recognizing the outstanding service you received from our team of associates I’ll be sure to recognize them during the morning stand-up meetings. That said I am very sorry our current appearance was not what you had anticipated.... More 

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Additional Information about JW Marriott Houston

Address: 5150 Westheimer Road, Houston, TX 77056
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Houston 4*
Number of rooms: 514
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#14 Green Hotel in Houston
#18 Luxury Hotel in Houston
#68 Business Hotel in Houston

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