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JW Marriott Houston

#90 of 473 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
4.5 of 5
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5150 Westheimer Road, Houston, TX 77056
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JW Marriott Houston
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575 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (140)
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Arlington
1 review
5 of 5 stars Reviewed yesterday NEW

I travel a lot. Last week I brought a Ps4. I arrived to my room and could not access the HDMI. I called the front desk... Keith arrived from IT/Service and solved my gaming need. During this time I have acces to conscierge lounge...Shawlee takes FANTASTIC care of me. Takes the time to know my name. Then understands I don't... More 

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Atlanta, Georgia
Level Contributor
130 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is not my first stay at this property. What I need to point out is that this hotel has been consistent in its service throughout and is now the only hotel I'd want to stay at in Houston (well, if the Four Seasons became available at the JW price...) The good.... Sleep quality - perfect. Quiet, well sound-insulated rooms... More 

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Cape Town Central, South Africa
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is great. The location is very ideal, right next to the galleria mall and gives easy access to the highway. The staff are friendly and easily ready to help. The location has a lot of great restaurants and fun places within a mile radius or less. The reason I didn't give this hotel 5 stars is because it's... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear ibro82, Thank you for taking the time to leave us a review. We are excited that you enjoyed your stay with us. It is great to hear that staff service met your expectations. We have shared all of your feedback with the team and we are all looking forward to serving you again whenever your travels bring you back... More 

Atlanta, Georgia
Level Contributor
173 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

In a good location in the Galleria area. Very nice and renovated rooms, comfortable bed and beautiful updated bathroom, all of the amenities you'd expect from a JW Marriott. Hotel staff are of inconsistent quality -- front desk personnel and front door valets were polished and professional, but some of the restaurant staff and especially the servers at the hotel... More 

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear IIIaroo, Thank you for taking the time to leave us a review. We appreciate all of your feedback and are happy to hear that you have enjoyed your staff over all. We have shared your comments with the team and the appropriate managers to ensure our guests have a great experience throughout hotel. We hope to get another opportunity... More 

Houston, Texas
Level Contributor
118 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Yes, you have to pay for parking! The hotel in very up to date! Yes, if you are not platinum you have to pay for Internet! The staff are very friendly! Yes you have to pay for breakfast if your not a platinum member. The hotel is right across the street from the galleria. Overall great experience. For a great... More 

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Angel H, Thank you for taking the time to leave us your feedback. We are happy to know that you had a great experience. It was a pleasure to serve you and we look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Arriving on Friday, August 07, for a 3 night stay, the JW Marriott Houston was pleasant and accommodating for my weekend business stay. It was however an older hotel, a more darker atmosphere than my preferred taste yet it's in close proximity to the business exhibit, restaurants and shopping - (being across the street from Houston's Galleria, Texas's largest shopping... More 

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear One_Meice, Thank so much for taking the time to leave us a review. We have shared all of your comments with the staff and appreciate the feedback that was given, this will help us to continue to improve and deliver the service that is expected. We do apologize for the small details that were missed that would of made... More 

Colorado Springs, Colorado, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Wonderful rooms with AMAZING view of the Galleria area. Friendly staff and great location. There are quite a few additional fees such as wifi $9.95/day, parking garage $24/day, breakfast buffet was ok probably not worth the $21/day. I stayed at this hotel to attend a business training. Definitely a great experience but pricier than anticipated.

Was this review helpful? Yes 3
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear MsTParker, Thank you for taking the time to leave us a review. We appreciate all of your feedback and are excited to hear that your overall experience was great. We have shared your feedback with the team and we all look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is for the location near The Galleria, and it was a great experience! Great service, great location! My new choice of places to stay in Houston!!! Was close to everything I was doing in town. Hotel had great dining options as I did room service late when I arrived, but hit the Galleria area the next day for lunch... More 

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Bill D, Thank for taking the time to leave us a review. It is great to hear that you have enjoyed your experience with us. We are pleased to hear that everything was up to your expectations and we look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Washington DC, District of Columbia
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in town for our sorority national convention. This was one of the hotels in the block. This is a great hotel. The hotel is in walking distance to the Galleria shopping mall. It is close to many restaurants and businesses such as Walgreen's too. It's half a mile from 610 so you can get to downtown within 12-15... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Amannva, Thank you so much for taking the time to give us your feedback. We are thrilled to know that you have enjoyed your stay. We appreciate all of your kind comments about the staff and the hotel. It was a pleasure serving you and your group while you were here. We look forward to serving you again whenever... More 

Richmond, VA
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had stayed here years ago and decided to try if after the great reviewsI read. I was not disappointed. The rooms were contemporary and updated as well as very clean. I was surprised by how large and new the workout area was-this was a great feature of the hotel. It is also conveniently located across the street from the... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear LovetheSnow31, Thank you for taking the time to leave us a review. We have shared your feedback with the team and everyone was excited to hear that you have enjoyed the hotel and we have taking your recommendations into consideration. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

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