We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 451 Houston hotels

JW Marriott Houston

4.0 of 5 Hotel   |   5150 Westheimer Road, Houston, TX 77056 (Great Uptown)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 20%
Save Saved
You added JW Marriott Houston to your Saves list
JW Marriott Houston
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
72%
Ranked #89 of 451 hotels in Houston
GreenLeadersBronze level
A recent review
  • Overview
  • Reviews (423)
  • Photos (88)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (85)
  • Location
  • More
true
Write a Review

423 people have reviewed this hotel

Traveler rating
    141
    157
    91
    19
    15
See reviews for
65
63
32
210
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

As other reviewers indicate, great staff at this property especially Lita and the lady from Holland (NL) at South Coast Grill (breakfast). Great lounge on upper floor. Due to renovations during my stay water shut-off during day time through half hotel. Maybe that's the reason no upgrade was provided (MR Gold). I requested a quiet room but was put next... More

Was this review helpful? Yes
Kingsport, Tennessee
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for five nights while attending a class. The accomodations were as expected, excellent. However, it was the attitude and personal care of the staff that made my stay so memorable. Kudos to the staff!

Was this review helpful? Yes
Texas
1 review
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here last weekend. Though the hotel is undergoing renovations we were not inconvenienced in any way. Yes, this hotel needs a significant upgrade, however the friendliness of the staff more than made up for the "less than J.W. Marriott" quality furnishings. Plus the location directly across the street from the Galleria is perfect. I'll be... More

Was this review helpful? Yes
MIAMI
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel in a great location! The staff is amazing - perfect service in all areas. Very impressed! However, the hotel is very tired --- looks like a blast from the 80s! The bathroom reminds me of my dorm room in college (and that was a while ago!) If they invested some money in this hotel... More

Was this review helpful? Yes 2
Northamptonshire, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here last night with my mother as im visiting her from england for 10 days and already booked in again next saturday! I work in a hotel myself so i know customer service is a big deal to these places and this place, if im honest, im jealous that i dont work there! They say when you remember the... More

Was this review helpful? Yes
New Orleans
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at all 3 of the major properties next to the Galleria. While it is not connected to the Galleria it is across the street. I prefer the JW for business trips due to the comfortable rooms that have been updated more recently, the relaxing lobby, and the quality service. The check in is efficient and friendly. The rooms... More

Was this review helpful? Yes
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent two days in Houston on a business trip. Incredible service. What a great stay at a very classy hotel. It certainly deserves a four star rating. The valet, staff and front desk are on point with their attention to detail. Every time I left and came back it was welcome back Mr. ----. and we hope you are... More

Was this review helpful? Yes
Lake charles
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've stayed here a few times for retreats and it's in a good location. It's directly across the street from Galleria, so there's plenty of shopping and restaurants. Every time we've stayed here the customer service has been superb. The room we stayed in was a little dated, but that's what the renovations are for, so it's no big deal... More

Was this review helpful? Yes
Scottsdale, Arizona
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I remember once upon a time, I used to pick hotels to accumulate points with one chain or another. Now, it is mostly about price and I do enjoy using travel sites to get some bargains. It is like gambling without it being a vice--not knowing the hotel before receiving confirmation-- in order to save $--the worst that can happen... More

Was this review helpful? Yes 1
Julia T, Manager at JW Marriott Houston, responded to this review

Richardg6409, Thank you for your review; very catchy analogy! I especially appreciate your positive comments about the cleanliness of the hotel, staff, valet team and tasty food – I must say that I agree with you on all points! Thank you also for sharing your feedback about the temperature on level 2o, it will be addressed. I certainly understand your... More

Perth, Australia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

With the Galleria mall just across the road JW Marriott is in a fantastic location. Parking is easily accessible, nice gym, big lobby, Starbucks in the lobby, 2 hotel restaurants, decent wifi for $10 a day this hotel has everything you would need. Good location for business or leisure. Rooms are decently sized and clean. Nothing fancy but it is... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage JW Marriott Houston, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to JW Marriott Houston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Houston 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Marriott, Hotels.com, Tingo, Expedia, BookingOdigeoWL, getaroom.com, Priceline, TripOnline SA, Otel and Venere so you can book your JW Marriott Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott

88 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (66)
Viewed
Room/suite (30)
Viewed
Bathroom (10)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
View from room (2)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (4)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Houston with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Green Hotel in Houston #16 Luxury Hotel in Houston #65 Business Hotel in Houston
Hotel Class
Number of rooms
514

Questions & Answers

Questions? Get answers from JW Marriott Houston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer