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JW Marriott Houston

#90 of 470 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
4.0 of 5
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5150 Westheimer Road, Houston, TX 77056
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JW Marriott Houston
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Ranked #90 of 470 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
perfecttraveler Miami, Florida
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563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Marriott was chosen for our Annual conference. The banquet and event staff were great. The rooms were the perfect size for our group. I was very pleased at the service we received from the hotel staff even going through renovations. The staff was friendly and accommodating. Our room was spacious and clean. I loved the modern feel of the... More 

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Austin, Texas
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 1 week ago

I have spent over 750 nights (lifetime) in various Marriott properties around the world and generally prefer to stay at JW properties when available. About five years ago, I stayed at the JW Galleria and thought it was the single worst JW I had ever seen. They just finished a "complete" renovation and I was optimistic that the necessary improvements... More 

Was this review helpful? Yes 2
Muscat
Level Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed two nights. Good location opposite, and walking distance from, The Galleria. Can only find good things to say about the staff, from check in to check out. Room was large and comfortable. Booked hotel because of the brand. Previous stays at "JW" branded hotels had suggested luxury class. This isn't in the luxury class, but it's a perfectly fine... More 

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear DarkeinOman, Thank you for taking the time to leave us a review. We appreciate your feedback and are excited to learn that you have enjoyed your stay and your interactions with the staff. We have shared your comments with the team and we all look forward to serving you whenever your travels bring you back to Houston. Kind regards,... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Checked in early at 11am Managed to get connecting rooms - despite forgetting to book them :-) Rooms nice and big - comfy bed Services was very good Starbucks nice and easy ( and cheap !) Location great for shops and highway Bar very expensive by Texas standards $40 for 4 beers Happily stay again

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Amy L, Thank you so much for taking the time to leave us a review. We are excited to hear the positive remarks about the staff and the entire hotel. We look forward to serving you again whenever your travels bring you back to Houston Kind regards, Mina More 

Owensboro, Kentucky
Level Contributor
127 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found the parking garage easily, had spent day shopping in houston Galleria. Parking was a breeze, check n was super easy because we had checked in online. The hotel is lovely, and the people certainly personable. I felt special and I love that. I would choose this hotel again for a Houston stop. Location very very good.

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Cruiserreader, Thank you so much for taking the time to leave us a review. We are excited to hear that everything was to your satisfaction. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Raleigh, North Carolina
Level Contributor
70 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Absolutely loved the rooms, updated and beautiful. The bar and their food was a complete joke. I guess the hotel expects you to walk to a nearby restaurant instead but in my opinion, the F&B areas should be much better for a JW Marriott. After a long day of working and traveling, you'd expect to see more stools at the... More 

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear BigDaveB10, Thank you for taking the time to leave us a review. We appreciate all of your feedback. We are happy to hear that you have enjoyed the newly renovated rooms and are sorry to hear that the food and bar did not meet your expectations. We sincerely apologize for your experience in our restaurant and we hope to... More 

Lexington, Kentucky
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 3 nights in the JW Marriott last weekend. It is located right across the street from the Galleria, and the hotel provides complimentary transportation within a 1 mile radius. Everyone at this hotel provided outstanding service (valet, bell man, front desk, room service)! The room was spacious and decorated nicely. I ordered breakast two mornings and really enjoyed... More 

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear mrssisgain, Thank you so much for taking the time to leave us a review. We are ecstatic to know that everyone has provided you with outstanding service and that you had enjoyed the breakfast. We have shared your feedback with the staff and we are all looking forward to serving you again during your next visit. Kind regards, Mina More 

Windermere
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was here for 3 nights and was most impressed by the food service. While breakfast was the standard fare, lunches and dinners were diverse and well prepared. The room was clean and comfortable, and I enjoyed the Aromatherapy Associates amenities. I would definitely recommend this as a conference site.

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear bjp941, Thank you so much for taking the time to leave us your feedback. We are happy to hear that you have enjoyed service and the food. It's always great to hear that you a wonderful conference and we appreciate the recommendation on the sites. We look forward to serving you again whenever your travels bring you back to... More 

Cumming, Georgia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in Houston with the American Red Cross serving the clients affected by the terrible floods. The Marriott Corporation has been awesome about offering volunteers rooms at a greatly reduced rate or even free as we serve our clients. We are treated with tremendous courtesy, even though they are not receiving full payment for their rooms. The rooms are... More 

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Mina V, Guest Relations Manager at JW Marriott Houston, responded to this review

Dear Janis M, Thank you so much for taking the time to leave us a review. It was a pleasure serving you and the American Red Cross. We appreciate all of your help and support that you had provided to everyone. We are thrilled to hear that rooms and service met you expectations. The staff was excited to hear your... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed 3 weeks ago

Great room. Great lobby. Great food. This is one Marriott, my wife and I love to visit, every time we are in Houston. Close to all really good restaurants. Short walk to the Galleria Mall. Near the loop.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Stevenegri, Thank you for taking the time to leave us a review. We are happy to hear that you have enjoyed your time with us, food and the location. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

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