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JW Marriott Houston

4.0 of 5 5150 Westheimer Road, Houston, TX 77056
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JW Marriott Houston
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476 reviews from our community

Traveler rating
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    103
    21
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

We came for a work event and were here for a week. The staff at the Marriott made this trip a pleasure. They were so courteous and helped with every little issue to driving us to our meetings to giving us extra refrigerator space. By far the best staff around!!

Was this review helpful? Yes
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed here on a business trip primarily due to the location. I got checked in and was given keys to my room that wouldn't open the door. I then got working keys and got in my room, which was a newly remodeled room only to find out the room had no hot water. They gave me a new room... More 

Was this review helpful? Yes 1
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear Rampster, First and foremost, allow me to apologize for the less than perfect experience you had during your recent stay with us. While it is never easy to learn of our shortcomings, I appreciate the feedback as it provides us the opportunity to improve both our product and service delivery. I will be sharing you feedback with my team... More 

Detroit, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here 3 times now over the past 5 weeks for 10 nights in total, missing only 2 weeks during the holidays. The service has been great. The shuttle takes me to restaurants in the nearby area or work, the staff is always friendly, and the room was always cared for. During my first stay, I stayed in... More 

Was this review helpful? Yes 1
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear Niteshadz, Thank you for taking the time to share your feedback regarding your recent stay, I appreciate! In addition, thank you for your loyalty to the hotel and for the very kind words about the staff. That said, please allow me to extend my most sincere apologies for the challenges you experienced with the heating system and elevator noise.... More 

Copenhagen, Denmark
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

JW remodeling ongoing. I have stayed several times here, so this is just to update on the new look. It is new looking and pleasant if you like grey, black, silver and white. The desks etc. are the old stuff kept from before, looks a bit out of place. There is quite a bit of noise during the day, through... More 

Was this review helpful? Yes 1
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear MrAD_DK, Thank you for taking the time to share your feedback with me, I appreciate! Please accept my most sincere apologies for the challenges you experienced due to the ongoing renovation. While we do everything possible to prevent disruption to our guest there are times when manual impact id felt. I appreciate your honest feedback regarding the design and... More 

San Antonio, Texas, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great service from the moment we walked in the door! Kids got greeted by a red wagon were they could each pick out toys, we got put in a beautiful room on the top floor with great view and got to our room and were greeted by chocolate and vanilla Haagen Daas Ice cream, chocolate covered strawberries and complimentary drinks... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Edlyn O, First of all thank you for your kind words and for taking the time out to leave us a review. I am so pleased to hear that you have had a wonderful anniversary and enjoyed all of the goodies. I will share your feedback with the team during our meetings. They enjoy getting the comments and knowing... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel is right across the galleria mall. We went walking and that was great because the parking lot gets really crowded! The service was pretty good in general. We had dinner at the restaurant twice and the tuna salad was really good, so was the flat pizza and everything else we ordered.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Paulina S, Thank you for taking the time to leave us a review. The team and I truly appreciate your feedback and are thrilled to hear that you have enjoyed our restaurant and your stay. I have also shared your comments about the tuna salad and flat pizza with our Chef. I'm not sure which pizza you had, but... More 

Chapel Hill, North Carolina
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our company held a meeting here and we had a great experience overall. The meeting rooms are large, well laid-out, and comfortable. Our double bedroom had excellent linens and comfortable beds. The bathroom is kind of small but clean. We loved the food at this hotel. I wished the room service was a little faster, but we also ordered food... More 

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Houston
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This wasn't posted on the Marriott website but this hotel is under construction which starts at 8 am. There is loud hammering and water outages during the day. There was a tray sitting outside our room when we checked in and still there at 9p when we returned from dinner. The only pro is that it is across the street... More 

Was this review helpful? Yes 2
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear David K, Thank you for taking the time to share your recent experience at the JW Marriott Houston with me, I appreciate the feedback. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.... More 

Colchester, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I recently stayed at this hotel while on a business trip, I brought my wife along as we were also going to be meeting up with friends. The hotel is over going a major renovation which we knew about prior to booking as it was noted on their website. I travel a lot for work and have experienced just about... More 

Was this review helpful? Yes 2
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear Mike B, Thank you for taking the time to share your feedback regarding your most recent stay at the hotel, I truly appreciate it. I was delighted to see that you had the opportunity to experience one of the newly renovated rooms and I agree with you, the new décor looks great. I was, however, very disappointed to learn... More 

College Station, Texas
Top Contributor
73 reviews 73 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 21, 2014

We love staying at the JW Marriott because of its proximity to the Galleria Mall. You can walk across the street to the mall (which is useful during the Christmas season since parking at the mall is completely full). The staff at the hotel was excellent - friendly and helpful. We would especially like to thank Kida at the reception... More 

Was this review helpful? Yes
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear ARB1615, Thank you very much for sharing your feedback from your recent stay at the hotel. It’s always great to learn that the hotel team provided excellent service. I’ll make sure to pass along your comments to the team during our morning stand-up meetings. As you noticed, we are currently undergoing a multi-million dollar renovation that is completely transforming... More 

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Additional Information about JW Marriott Houston

Address: 5150 Westheimer Road, Houston, TX 77056
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Houston 4*
Number of rooms: 514
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#14 Green Hotel in Houston
#20 Luxury Hotel in Houston
#70 Business Hotel in Houston
#88 Family Hotel in Houston

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