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JW Marriott Houston

#102 of 468 Hotels in Houston
GreenLeadersBronze level
4.0 of 5
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5150 Westheimer Road, Houston, TX 77056
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JW Marriott Houston
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Ranked #102 of 468 Hotels in Houston
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 weeks ago
Ashleigh10 Texas
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517 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great room rate on the weekend. Nice room renovation. Lobby not updated yet, but very clean and welcoming. Room spotless too. Perfect, walkable location to yummy restaurants and of course, The Galleria. Professional staff that always greeted you with a smile. Yes, this is not as "grand" as some JW Marriott's but the staff, rooms and amenities make up for... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Ashleigh10, Thank you so much for taking the time to leave us a review. We are thrilled to know that you have enjoyed your stay with us. We appreciate all your feedback and look forward to seeing you whenever your travels bring you back to Houston. King regards, Mina More 

Top Contributor
54 reviews 54 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the JW Marriott in the Galleria recently while on a business trip. My room was very modern and clean. I especially enjoyed the large bathroom! The gym was great too - I never had to wait for a machine, and they were all were very new as well. The weight room was also quite well equipped for... More 

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Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear AlbertaBound0, Thank you so much for taking the time to leave us a review. It is great to hear that you have enjoyed your stay. We are excited to know that you have enjoyed our newly renovated rooms and the gym. We have shared all of your feedback with the team and we all look forward to seeing you... More 

Dallas, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights during Spring Break and it rained the whole two days. We got a newly renovated room I assume because they all looked new especially the fixtures in the bathroom and the carpet. The room was a little bit small for JW standard plus the small window made the room even more smaller. When we tried to... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear TravelWithStyle_71, First and foremost thank you so much for taking the time to leave us a review. We appreciate all of your feedback. We sincerely apologize that you did not have the experience that you expected. Your comments have been shared with the appropriate hotel teams. We hope to have another opportunity to serve you and give you the... More 

Texas
Top Contributor
72 reviews 72 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here over the weekend for a wedding and really enjoyed it. Every staff member we encountered was very friendly and polite - and the hotel itself is very nice and in a terrific location within walking distance to the Galleria mall. We didn't get one of the newly updated rooms, but had no issues with our room regardless.... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear TripsAh0y, Thank you for taking the time to leave us a review. We are delighted to hear to that you have enjoyed your time with us. We have shared your feedback with the team and we are all looking forward to seeing you again whenever your travels bring you back to Houston. Best regards, Mina More 

Spokane, Washington
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a basketball fanatic finding a large, flat screen TV in a semi-private area in the lobby bar was fantastic. What's better than watching the first night of the Sweet 16, drinks, great service and delicious taco soup in a lobby bar? Our room was large, comfortable and had a huge, well appointed bathroom. The king sized bed was one... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Lynda H, Thank so much for taking the time to leave us a review. We are thrilled to hear that you have enjoyed your stay and our Destino's restaurant. We have shared you feedback with the team and are pleased to know they had such an impact on your experience. We are all looking forward to seeing you again... More 

Austin, Texas
Top Contributor
151 reviews 151 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I truly enjoyed my stay and even though it was business I got some rest. My husband and I were both in Houston on business and I usually stay on the other side of town but he had to be at his event at 8:00 and I didn't need to leave until 11:00, so with rush hour being what it... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Txtfa001, First and foremost thank you for leaving us a review. It is great to hear that you and your husband have enjoyed your stay. The staff was motivated by all of your feedback. We are also excited to let you know that our renovations are complete including the pool and fitness area. We hope that you will come... More 

Beaumont, Texas
Top Contributor
73 reviews 73 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was recently updated with new carpet, wall covering, and a great new bathroom. The bathroom was enlarged with all new tile and fixtures. The backlit mirror was great. The air conditioning was very good. As usual, the buffet breakfast was very good, not sure it is worth $21 each, but ours was included in our room. The chef... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear djbarlow, Thank you for taking the time to leave us a review. We are excited to hear that you have enjoyed your stay with us. We have shared your feedback with the team and recognized the chef. We look forward to seeing you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Sao Paulo, SP
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This fine hotel offers their customers a great place to settle! With comfortable and clean rooms, this hotel guarantee a nice stay while visiting Houston. Our room had a nice queen size bed with new sheets and also had so coffee/tea facilities who made our stay more intimate. The only thing that should be refine is the acoustic. I think... More 

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Paulo C, Thank you so much for taking the time to leave us a review. Our team is thrilled to hear that you have enjoyed your stay with us and the upgrades that were done. We also appreciate your feedback about the acoustic and the noise. We look forward to serving you again whenever your travels bring you back... More 

Sao Paulo, SP
Contributor
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in front of the famous Galleria Mall. Close to very nice restaurants and with your choice of parking self or valet. It is also close to the loop if you need to take I10 or other import roads.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Alberto B, Thank you so much for taking the time to leave us a review. We appreciate all of your feedback and we have also shared it with the team. We are looking forward to seeing you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Atlanta, Georgia
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was here for a business meeting at the hotel. My room was renovated and well designed (good to see that Marriott has been doing this throughout). The hotel is right across the street from the Galleria (which is due for a renovation itself). The service is quite friendly. The one big issue for me was the noise (ongoing renovations... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear mollybecky, Thank you for taking the time to leave us a review. We want to sincerely apologize for the renovation noise and the inconvenience it caused you. We are happy to hear that you have enjoyed our friendly service and the new design of the room. We hope that you will give us another opportunity to serve you whenever... More 

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