We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Houston

#89 of 469 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
4.0 of 5
Hotel website
Hotel deals
Hotel packages
5150 Westheimer Road, Houston, TX 77056
Special Offer
Save up to 25% in Texas
JW Marriott Houston
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #89 of 469 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 5 days ago
ncg1983 Arlington, Virginia
Add Photo Write a Review

552 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    192
    204
    113
    23
    20
See reviews for
87
78
34
279
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (552)
  • Mar-May only
    (140)
  • Jun-Aug only
    (151)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (125)
All months
Arlington, Virginia
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Friendly service and clean, renovated rooms are the most notable features of this hotel. Very nice concierge lounge for breakfast for Gold and Platinum members. However, for a JW Marriott, I found the actual hotel itself to be quite bland and disappointing. For example, the building itself is nothing unique, quite frankly looks more like a Marriott or Hilton than... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear ncg1983, Thank you for taking the time to leave us a review. We truly appreciate all of your feedback. It is great to hear that you have enjoyed the renovated rooms and the restaurant but, we do sincerely apologize for the noise inconveniences you had experienced. We hope to get another opportunity to serve you again. Kind regards, Mina More 

McKinney, Texas
Level Contributor
12 reviews
4 of 5 stars Reviewed 1 week ago NEW

Our first time at his location. Service was great as well as valet service. Bar area not too impressive and elevators were extremely slow when we arrived. Likes that there is an actual Starbucks in hotel. Rooftop pool is dingy...not impressive at all. Wouldn't let our daughter swim there...seemed to be more people partying than families.

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Michelle C, Thank you for taking the time to leave us a review. It is great to hear that service was great and we sincerely apologize for the elevator wait and the pool. We hope to get another opportunity to serve you and better your experience. Kind regards, Mina More 

Beaumont, Texas
Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel a few times but it has been a couple of years. The last time I was there the front desk staff was rude and non accommodating and I am a platinum member so I do expect better treatment. Also the rooms were not good. I really did not want to stay here again but... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear mkh0826, Thank you for taking the time to leave us a review. We are ecstatic to know that we were able to turn around your experience since your last stay at our property. We have also shared your feedback with the team and we all look forward to serving you again whenever your travels bring you back to Houston.... More 

Earth
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

I had stayed before, and i have to say that this is something else: the renovation has really paid off. And this not only includes rooms and common areas, but pool and gym: way to go. Staff members are really responsive and kind - does not necessarily means that you get what you want..... Concierge lounge staff and food are... More 

Was this review helpful? Yes 1
Fort Lauderdale, Florida
Level Contributor
122 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, great staff, awesome concierge lounge - you won't go hungry. (cooked to order omelets in concierge lounge) Staff in lounge very attentive. Was given nice corner room on Floor 7. Everything clean and comfortable. Nice Aromatherapy amenities. Great water pressure. No complaints whatsoever. Elevators came right away although a busy hotel. Parking under the hotel, easy to find... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear trekker954, Thank you for taking the time to leave us a review. We are thrilled to know that you have enjoyed your stay with us. The staff was motivated by your feedback and excited to know that you enjoyed every aspect of the hotel. We look forward to serving you again whenever your travels bring you back to Houston.... More 

Chamonix, France
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I just stayed here for the second time, for 8 days this time. Great customer care, great rooms - really nice business hotel, centrally located. I always love the Marriott beds! I would certainly recommend staying here.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear andrewpderry, Thank you for taking the time to leave us a review. We are happy to hear that you have enjoyed the service and the rooms. We have shared your feedback with the team and we are all looking forward to serving you again whenever your travels bring you back to Houston. Best regards, Mina More 

Aberdeen, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Air France lost all our luggage before our flight from Paris to Houston. The front desk staff at the JW Marriott were fantastic and gave us bags full of toiletries to help out. The hotel is situated right across the road from the Galleria mall which also came in very handy when we had no luggage. Nice breakfast omelettes and... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Jacqui W, Thank you for taking the time to leave us a review. We are excited to know that we were able to assist you when you were in need. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

San Antonio, Texas
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room and lobby were what you'd expect from a JW Marriott. "Contemporary luxury" is the best way to describe it. It is a little hard to drive in and out of, but that is characteristic of the always-crowded Houston Galleria area. If you want to actually go to the Galleria, the quickest way is to simply cross the street... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Joan W, Thank you for taking the time to leave us a review. It is great to hear that you have enjoyed your stay and we definitely agree with you about the traffic in the Galleria area. Like you mentioned the convenience of walking there is the best. We look forward to serving you again whenever your travels bring... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Westin Galleria at first and moved to the JW--lobby and rooms are much nicer at JW. Ended up getting 3 rooms there for other family members. Everyone loved the rooms. Parking is pricey but you can park at Galleria for free. That requires a bit of walk though. Pool is great--indoor portion is small but very fun.... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Steve G, Thank you for taking the time to leave give us your feedback. It's great to hear that you have enjoyed your stay and the pool. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Savannah, Georgia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Property is well maintained, with the exception of the elevators which shimmy as you ascend. Rooms are clean and housekeeping is exceptional!! Good use of space in guest rooms. I even got a couch ... I'm always pleased when that happens!!!!!

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Coni S, Thank you for taking the time to leave us a review. We are excited to know that you have enjoyed your room and the service that was provided. We look forward to your next visit whenever your travels bring you back to Houston. Kind regards, Mina More 

Questions? Get answers from hotel staff and past guests. Ask a question

124 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (71)
Viewed
Room/suite (33)
Viewed
Bathroom (13)
Viewed
Dining (2)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
View from room (2)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Room/suite (21)
Viewed
Business center/function rooms (2)
Viewed
Dining (8)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (8)
Viewed
Bathroom (4)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay