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JW Marriott Houston

#88 of 481 Hotels in Houston
Certificate of Excellence
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5150 Westheimer Road, Houston, TX 77056
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1 room 1 adult
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JW Marriott Houston
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641 Reviews from our TripAdvisor Community

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Ottawa, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for business at the end of January 2016....but I still had some free time to check out the area. Hotel was fantastic. Everything was clean, staff was very friendly. I felt they really went above and beyond to be helpful. There was even a free valet service included with the hotel to drive to nearby locations (restaurants,... More 

Helpful?
Thank Kaitlyn221
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for a weekend for a convention with friends and honestly, this is the best hotel I've stayed afar overall. The customer service was fantastic, hotel staff was genuinely nice, the rooms were clean and kept clean with outstanding complimentary room service. The pool upstairs was next to the gym and had lockers with showers conveniently near each other. Access... More 

Helpful?
Thank Michelle G
Kuala Lumpur, Malaysia
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had one night here pending my flight back to europe, just wanted to find a hotel next to the Gallerie (which isn't hard as there's many to choose from). The checkin was fast and friendly, the rooms are spacious, quiet and clean. I only had in-room breakfast which was ok, but would have expected a bit more from this hotel.... More 

Helpful?
Thank TorAus
Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here with husband to go to rockets game, we had a great time! Beautiful hotel & close to venue. Great breakfast, service, and bar restaurant was filled with excellent choice and numerous exotic cocktails that were fabulous!!! Highly recommend this hotel

Helpful?
Thank mysteryrod
Arlington, Virginia
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It had been a couple of years since my last stay and they've done a good job of modernizing and updating this well-run property. The new bathroom is contemporary, well designed and spacious. The room worked well for an 11 night stay. The concierge lounge was superior in the food offerings and has undergone a thoughtful and practical contemporary redesign.... More 

Helpful?
Thank Hamish P
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Hamish, Thank you so much for taking the time to leave us a review. We are pleased to hear that you have enjoyed your stay that you like the updates. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Texas
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My boyfriend received a certificate for a free night with breakfast and it required us to contact someone at the hotel to book it. It took us over a week to reach someone and book our room. We called and left multiple messages until someone finally told us that the person we were trying to reach was on maternity leave.... More 

Helpful?
1 Thank kathleenl183
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear Kathleen L, First and foremost, allow me to express my sincere apologies for the overall experience you had at the hotel. While I was delighted to learn that once on-site you enjoyed your stay, I was disappointed that we created the challenges you experienced booking your room. I can appreciate how frustrating it must have been and I am... More 

Bonn, Germany
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The JW Marriott in houston is about 35 to 40 min drive away from the airport. Arriving at the hotel a very warm and nice welcome from the hotel staff at the reception. The lobby area nice but not spectacular, but a starbucks is located there ;) Pretty quick check in from the friendly reception staff. I had a standard... More 

Helpful?
Thank Turkstarhost
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Turkstarhost, Thank you so much for taking the time to leave us a review. We it is great to hear that our staff has been very helpful and that you have enjoyed room and time with us. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Groves, Texas
Level Contributor
181 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a quick one night stay and it was wonderful. Service from check in to check out was great. Staff very helpful and friendly. Remodeled rooms are very nice and colors chosen were very nice. Forgot my razor but they brought one to the room in no time. Can't wait to stay here again.

Helpful?
Thank PNG81
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear PNG81, Thank you so much for taking the time to leave us a review. It is great to hear that you have enjoyed the staff and rooms. We look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

London
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel rooms are spacious, clean and tidy. I was disappointed that there was a charge for the wireless internet and that no free breakfast was provided. Although this hotel was across the street from a shopping mall, it was some distance from downtown and the city centre.

Helpful?
2 Thank Rubbiesarered
Derek E, General Manager at JW Marriott Houston, responded to this review

Rubbiesarered, Thank you for taking the time to share you feedback from you recent stay at the hotel. I’m delighted that you enjoyed our newly renovated rooms, we are very proud of them. In addition, thank you for your feedback regarding the internet cost and the suggestion regarding breakfast. Best – Derek More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I rated this 3 star based on typical expectations for a JW Marriott. Don't get me wrong, it is nice but certainly lacks the grand expectations of a JW Marriott. As a Platinum member, I have stayed at a number of JW's and this would rate as the lowest of the JW properties I have encountered. That being said, the... More 

Helpful?
3 Thank 516glenns
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear 516glenns, Thank you for taking the time to share your most recent experience with us, I appreciate the feedback. In addition, I would like to personally thank you and recognize you loyalty as a Platinum member with Marriott. I was delighted to see that we made a great impression in some areas however, there are a few items that... More 

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