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JW Marriott Houston

#92 of 461 Hotels in Houston
GreenLeadersBronze level
4.0 of 5
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5150 Westheimer Road, Houston, TX 77056
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JW Marriott Houston
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Ranked #92 of 461 Hotels in Houston
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
Lynda H Spokane, Washington
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513 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spokane, Washington
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As a basketball fanatic finding a large, flat screen TV in a semi-private area in the lobby bar was fantastic. What's better than watching the first night of the Sweet 16, drinks, great service and delicious taco soup in a lobby bar? Our room was large, comfortable and had a huge, well appointed bathroom. The king sized bed was one... More 

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Austin, Texas
Top Contributor
149 reviews 149 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I truly enjoyed my stay and even though it was business I got some rest. My husband and I were both in Houston on business and I usually stay on the other side of town but he had to be at his event at 8:00 and I didn't need to leave until 11:00, so with rush hour being what it... More 

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Beaumont, Texas
Top Contributor
70 reviews 70 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our room was recently updated with new carpet, wall covering, and a great new bathroom. The bathroom was enlarged with all new tile and fixtures. The backlit mirror was great. The air conditioning was very good. As usual, the buffet breakfast was very good, not sure it is worth $21 each, but ours was included in our room. The chef... More 

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Sao Paulo, SP
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This fine hotel offers their customers a great place to settle! With comfortable and clean rooms, this hotel guarantee a nice stay while visiting Houston. Our room had a nice queen size bed with new sheets and also had so coffee/tea facilities who made our stay more intimate. The only thing that should be refine is the acoustic. I think... More 

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Paulo C, Thank you so much for taking the time to leave us a review. Our team is thrilled to hear that you have enjoyed your stay with us and the upgrades that were done. We also appreciate your feedback about the acoustic and the noise. We look forward to serving you again whenever your travels bring you back... More 

Sao Paulo, SP
Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is in front of the famous Galleria Mall. Close to very nice restaurants and with your choice of parking self or valet. It is also close to the loop if you need to take I10 or other import roads.

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Atlanta, Georgia
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here for a business meeting at the hotel. My room was renovated and well designed (good to see that Marriott has been doing this throughout). The hotel is right across the street from the Galleria (which is due for a renovation itself). The service is quite friendly. The one big issue for me was the noise (ongoing renovations... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear mollybecky, Thank you for taking the time to leave us a review. We want to sincerely apologize for the renovation noise and the inconvenience it caused you. We are happy to hear that you have enjoyed our friendly service and the new design of the room. We hope that you will give us another opportunity to serve you whenever... More 

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I used the Marriott Mobile Check In and I was told it would be 2 hours before the room was ready. This was not an issue as it was going to take me 4 hours to drive there. It was not ready and our bags were taken and checked. Slightly annoying but It was not too long of a wait.... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear SeaTexas, First and foremost thank you so much for taking the time to leave us a review. We truly appreciate all of your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the experience you had.... More 

Corpus Christi, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel before and I always had a good experience. The hotel is finishing a major renovation and the rooms look great. The staff is always friendly and helpful. It is also in a great location with access to excellent restaurants and shopping.

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear docr775, Thank you for taking the time to leave us a review. It's great to hear that you like the new rooms and the service provided by the staff. We have shared your feedback with the team and we are all looking forward to your next travels to Houston. Kind regards, Mina More 

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is under renovations which was overdue. I had a room that was recently completed and while well appointed, the shower leaked water from the new fixture from behind the wall (yes - I did advise a facility person with Marriott about the issue) Don't rely on the "at your service" people on the phone. I called for a... More 

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Walter H, Thank you for taking the time to leave us a review. We truly appreciate all of your feedback. While we strive to provide a memorable experience, we have unfortunately fallen short during you previous stay with us. We sincerely apologize for the shower leak and the service you received from "at your service". We hope to get... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for a program that I was doing, and it was fascinating! So much attention to small details made this experience a great one. Costumer Service is the best I've ever had in a hotel. I'd love to stay in that hotel again.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Anelxander, Thank you so much for taking the time to leave us a room. We are ecstatic to know that you have enjoyed your time with us. We have shared your feedback with the team and we are all looking forward to serving you again whenever your travels bring you back to Houston. Best regards, Mina More 

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