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JW Marriott Houston

#94 of 469 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
4.0 of 5
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5150 Westheimer Road, Houston, TX 77056
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JW Marriott Houston
Best prices for: 1 room 1 guest
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Ranked #94 of 469 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
vee d
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 1 week ago NEW

we stayed in March for spring break, so disappointed the pool was on renovation, I wish they tell you that when you do your reservation, concierge said I can take my son to swim and ride their van to the next hotel ? really ,,, otherwise service was excellent they move us to another room away from elevator in few... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Vee d, Thank you so much for taking the time to leave us a review. We apologize again for the pool closure during the time you were with us. We are excited to hear all of the compliments about the staff. We hope that you will give us another opportunity to serve you whenever your travels bring you back... More 

Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The JW was great! Superior customer service and the remodeled rooms were cozy and comfy. The galleria is just across the street. If you love shopping that's the place to go.my husband and I went to Pappas steakhouse one night and the hotel shuttle took us without any extra charge. Anything we needed, they were more than accomadating. I will... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Bjbmiller, Thank you so much for taking the time to leave us a review. We have shared your feedback with the staff and they were excited and motivated by your compliments. We all look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Franklin, North Carolina
Contributor
19 reviews 19 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved it, I loved it, I loved it. It's a wonderful place to go with your family. Everything from the tall young man that dealt with me @ 4:00am was amazing. He was kind, friendly and very charming. I loved the way he assisted me. He gave me a check out time of 2pm which I greatly appreciated. The... More 

Was this review helpful? Yes
Mina V, Front Office Manager at JW Marriott Houston, responded to this review

Dear Wendy, Thank you for taking the time to leave us a review. It is wonderful to hear that you have enjoyed your stay with us and the staff. We look forward to seeing you whenever your travels bring you back to Houston. Best regards, Mina More 

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As I approached this hotel I thought that someone must have put a JW Marriott sign on the wrong building, perhaps as an April Fool's joke that was never undone. Thankfully the inside looks nothing like the outside. The interior has a clean and modern feel. The staff are up to the JW standard and quite nice. Concierge Lounge is... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear David, Thank you for taking the time to leave us a review. We appreciate the compliments and it's great to know that you like to new decor. We look forward to seeing you whenever your travels bring you back to Houston. Kind regards, Mina More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is just renovated and looks great. The location is very convenient with various good restaurants nearby. The room is neat and the bathroom is very spacious. The breakfast is simple but very delicious with traditional bacon, sausages, potatoes, bread, yogurt and etc.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Xiaoxi, Thank you so much for taking the time to leave us a review. We are excited to hear that you have enjoyed your time with us and the breakfast. We have shared your feedback with the team and we all look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Alesund, Norway
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The update and remodeling has been needed, but now they are getting there. The new look is good, and the rooms cosy and modern. Helpful staff, even if the concierge was absent a few nights I stayed there last. The gym is good, with ample equipment. Right outside is the pool are, with worn seat cushions, no music on the... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Bjornarhuse, Thank you so much for taking the time to leave us a review. We truly appreciate all of your feedback. We have shared your comments with the team in our efforts to better our services. We hope that you will give us another opportunity to serve you whenever your travels bring you back to Houston. Kind regards, Mina More 

Newcastle upon Tyne
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights after a tour of Texas. The hotel was wonderful. Room on the 22nd floor was refurbished and really comfortable. We were able to take full advantage of the excellent executive lounge. We found the customer service to be first class, with a special mention to Christina who sorted out a problem for us immediately, was... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Cullercoats, First and foremost, thank you so much for taking the time to leave us a review. We are pleased to know that you think so highly of our staff and the hotel. We have shared your feedback with the team and we are all looking forward to serving you again whenever your travels bring you back to Houston.... More 

Austin, Texas
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was great from check in to check out. Stayed in a remodeled room with a spacious bath and a great view from the 23rd floor. Many restaurants and shopping within easy walking distance. Self park was $24 a day...little steep but I have come to expect it at higher end hotels. The only issue I had was with the... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Mel B, Thank you so much for taking the time to leave us a review. The staff is thrilled to know that you have enjoyed your experience with us. We hope to see you again whenever your travels bring you back to Houston. Kind regards, Mina More 

Top Contributor
66 reviews 66 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a surprise to go to breakfast up in the Executive Lounge and find a cooked to order Omelet Station. Great new rooms. Friendly staff all over. Please spend some money on the pool level and the hotel will be perfect.

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear MVO747, Thank you so much for taking the time to leave us a review. We are excited to know that you have enjoyed the upgrades in the concierge lounge and the guest rooms. We have shared all of your feedback with the staff and we are all looking forward to serving you again whenever your travels bring you back... More 

Texas
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 13, 2015

Great room rate on the weekend. Nice room renovation. Lobby not updated yet, but very clean and welcoming. Room spotless too. Perfect, walkable location to yummy restaurants and of course, The Galleria. Professional staff that always greeted you with a smile. Yes, this is not as "grand" as some JW Marriott's but the staff, rooms and amenities make up for... More 

Was this review helpful? Yes 2
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Ashleigh10, Thank you so much for taking the time to leave us a review. We are thrilled to know that you have enjoyed your stay with us. We appreciate all your feedback and look forward to seeing you whenever your travels bring you back to Houston. King regards, Mina More 

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