We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Houston

4.0 of 5 5150 Westheimer Road, Houston, TX 77056
Hotel website
Hotel deals
Hotel packages
Special Offer
Stay for Breakfast!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
GreenLeadersBronze level
JW Marriott Houston
Professional photos View all
Browse nearby
JW Marriott Houston
JW Marriott Houston
JW Marriott Houston
Write a Review

494 reviews from our community

Traveler rating
    171
    176
    105
    22
    20
See reviews for
75
71
34
250
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (494)
  • Mar-May only
    (105)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (125)
All months
Chicago, Illinois
Top Contributor
306 reviews 306 reviews
93 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed two nights in February- it was my first stay here and every aspect of my experience was 5-star. Front desk and concierge lounge service was impeccable. The front desk agent, Nikoloa, was very professional, attentive and helpful. The property was undergoing renovations during my stay; I stsy in a newly renovated room - very nicely decorated, ample space, top... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Dawn_St_Charles, First of all thank you so much for taking the time to leave us a review. Your gracious comments about the staff and the property are truly appreciated. We are ecstatic to know that you felt at home during stay. We look forward to seeing you whenever your travels bring you back to Houston. Best regards, Mina More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I stay at the JW fairly often for work, and it is typically a great experience. The staff is very friendly, and the attendants in the concierge lounge are the best. I have had a couple of housekeeping issues in the past, but the staff has been very quick to get them resolved and have been very apologetic, which is... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear sayYEStoadventures, Thank you for taking the time to leave us a review. We appreciate all of your feedback and the kind words about the staff. We look forward to seeing you again whenever you travels bring you back to Houston. Best regards, Mina More 

nj
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for 2 consecutive nights over the weekend. I had high expectations bc I've thoroughly enjoyed the JW brand overseas. This was my first experience staying at one domestically. Firstly, the hotel is undergoing renovations, which is awesome when you're placed in a room that was renovated less than one month ago. It like you're sleeping in a room with... More 

Was this review helpful? Yes 2
Derek E, General Manager at JW Marriott Houston, responded to this review

Keggie Thank you for taking the time to share your recent experience at the JW Marriott Houston with me, I appreciate the feedback. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. I was delighted to learn that you were in one of the... More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel for a conference this past weekend, and my experience was flawless. We arrived early on Friday, about 2 PM. I wasn't expecting our room to be ready, but it was. The hotel is undergoing an update renovation, and we were assigned one of their newly completed rooms on the 17th floor and it was lovely.... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Shelleym02, Thank you so much for taking the time to leave us a review. We are thrilled to know that you like new updates. It's always a wonderful feeling to hear all of the great comments about the staff. Chef and his team appreciate the feedback and your gracious comments. We look forward to your next visit to Houston.... More 

Austin, Texas
Top Contributor
79 reviews 79 reviews
23 hotel reviews
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Traveled to Houston for one night and had the unfortunate experience of staying at this hotel. Upon check in, we were told that there was a remodel going on and that workers would be present on Floor 5. We were given a room on Floor 13, so we figured there would be no issue with noise from the remodel. Wanting... More 

Was this review helpful? Yes 1
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear TravelinKind, Thank you for taking the time to share your recent experience at the JW Marriott Houston, we appreciate the feedback. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. We sincerely apologize... More 

Lubbock, Texas
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the JW Marriott the night before our cruise out of Galveston. I "won" this hotel on Priceline for a very reasonable rate. I don't think I've ever stayed at another hotel where every single staff member I encountered was friendly, helpful, and acknowledged me. Excellent customer service was encountered from valet, front desk, bellhop, and housekeeping. We... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Moviejunki, First and foremost, thank you for taking the time to leave us a review. I truly appreciate the feedback you have given us. Thank you for your kind words about the staff. We are excited to know that you found the room comfortable and enjoyed your stay. We are looking forward to serving you whenever your travels bring... More 

Richmond, Virginia, United States
Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family stayed at the the JW Marriott Houston for 5 nights over Christmas holidays 2014. It was delightful. When booking the reservation, I was told the property was undergoing renovations. I requested a room away from the noise. We were checked into an upper floor corner room which had just been completely refurbished. It was nicely decorated, very comfortable... More 

Was this review helpful? Yes
Derek E, General Manager at JW Marriott Houston, responded to this review

Dear Amy, Thank you so much for taking the time to share your feedback with us, we greatly appreciate it! I was delighted to learn that the team took excellent care of you and that you were able to experience the new room product. I will be sure to pass along your comments to our team during the daily stand-up... More 

Olathe, Kansas
Top Contributor
557 reviews 557 reviews
93 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice staff, in an older room but the rooms are being redone. The noise level is no joke from 7 AM to 7PM - it is impossible to work in the room and forget a late sleep in. The staff were very nice and the overall feel of the place is good as well.

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear JimOB1, Thank you for taking the time to leave us a review. I sincerely apologize for the renovation noise. I am pleased to know that overall your stay was great. I have shared your feedback with the team. We are all looking forward to serving you in the future. All the best, Mina More 

Top Contributor
73 reviews 73 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very helpful reception staff offering a warm welcome on arrival. Information provided about local shops and restaurants. Really comfy rooms and good control of the a/c The biggest swivel TV screen in any hotel anywhere! (Shame the viewing offerings are so poor in America with too many ads and infomercials) Amazing shower (big enough for a party) and lush toiletries.... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Helly J, Thank you for taking the time to leave us a review. It was a pleasure having you stay with us. The staff is delighted to know that you have enjoyed your time with us. I have shared all of our great feedback with them. We are all looking forward to your next visit whenever your travels bring... More 

takeitallin14
Top Contributor
131 reviews 131 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From Spencer to Matt to Mike at the front desk and even the waitress at the restaurant, they were aces. I had a terrible cold and they even wrangled a humidifier for me at 3 am! Just a great stay at a beautiful hotel. There's a restaurant and pool on site and it's right by the mall. They have a... More 

Was this review helpful? Yes
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Takeitallin14, Thank you so much for taking the time to leave us a review. I am super excited to know you enjoyed every part of the stay from the service to room. I have shared your feedback with the team and Spencer, Mike and Matt are thrilled to know you had a great time. We are all looking forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to JW Marriott Houston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Road, Houston, TX 77056
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Houston 4*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, EasyToBook, Priceline, Marriott, Hotwire, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your JW Marriott Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#14 Green Hotel in Houston
#19 Luxury Hotel in Houston
#67 Business Hotel in Houston
#79 Family Hotel in Houston

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (70)
Viewed
Bathroom (13)
Viewed
Room/suite (32)
Viewed
Dining (2)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
View from room (2)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (4)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay