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Hyatt Regency Houston

#85 of 468 Hotels in Houston
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1200 Louisiana Street, In the Center of Downtown, Houston, TX 77002
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Hyatt Regency Houston
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899 reviews from our community

Traveler rating
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    374
    177
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great downtown facility. Good parking facility clse by. Excellent I house restaurant and coffee facility. Lobbibar was lRge enough for my city group to have meeting. Enough elevators with enough speed to keep guests happy. Loved the fast online check out process

Review collected in partnership with Hyatt Hotels

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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First of all, let me start my review off by saying April at the front desk was very polite and helpful in helping me get all the wants in a room: high floor, away from the elevators, king. I would give her a 10/10 for her outstanding customer service. This, I believe, is Houston's 2nd largest hotel. I know it... More 

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Contributor
20 reviews 20 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is well located and visually inspiring. Rooms can be a bit small but the lobby is very inviting. The pool lacks a hot tub and I never noticed a poolside bar. The restaurants are quality and the service was good. The parking structure is connected and reasonably priced per night.

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1 review
1 of 5 stars Reviewed 6 days ago NEW

The hotel was seriously deficient in customer SERVICE. First, upon our midday arrival, the line of cars waiting to be valet parked filled the breezeway and spilled onto the street. Where is the valet staff? Nobody knows. Once we got to the room, we found it to be prepared for ONE guest. One set of towels, one robe, etc. Staff... More 

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Wisconsin
Top Contributor
272 reviews 272 reviews
87 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for 3 nights for a conference. While the conference itself left a bit to be desired, the hotel was wonderful. From the friendly greeting at check in, to the attentive service throughout the stay, the staff was wonderful. I forgot to pack toothpaste, called housekeeping and within 5 min it was delivered to my door. There are... More 

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Huntington, New York
Top Contributor
86 reviews 86 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Was here 4 days last week. Checked in after a long flight with bad turbulence and was greeted by great front desk staff. Even the girl at the counter at the Einstein shop in the lobby was super nice. Very comfortable clean room. Excellent location. The lobby bar is real good to for meeting up with friends. Would definitely stay... More 

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Alexandria, United States
1 review
4 of 5 stars Reviewed 1 week ago

A very nice hotel and the service was outstanding. The price I got was pretty good for the location and facilities. It is starting to show a sign for some retouching and renovations, but it is still an excellent choice.

Review collected in partnership with Hyatt Hotels

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Michael B, Manager at Hyatt Regency Houston, responded to this review

Marta, thank you for choosing the Hyatt Regency Houston and sharing your review. We always try to provide our guests with great customer service, and I'm so pleased that that's exactly what you received. We hope you will continue to stay with us whenever you visit Houston, whether for business or pleasure. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I normally do not write many reviews, but two employees in particular made me do so. My flight was canceled due to inclement weather, I was stressed, did not have any luggage, and was exhausted. The overnight bellman by the name of Donnie, helped me with a lot of issues I was dealing with. He made my tension much more... More 

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Michael B, Manager at Hyatt Regency Houston, responded to this review

Thanks for posting this review. I'm delighted to hear that our team members were able to turn your stressful trip into something comfortable and enjoyable. I will certainly thank Donnie and Vernetta for all of their hard work, thank you so much for mentioning them in your review. We would love to have you visit us again in the near... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Upon arriving to the hotel, the valet service from Vincent was impeccable. He was very professional, attentive, courteous and he treated me like a VIP. I frequent hotels very often and I've dealt with many employees at various hotels. Vincent's service definitely makes me want to visit the Hyatt Regency again, soon. I'm looking forward to the Rockets' next home... More 

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Michael B, Manager at Hyatt Regency Houston, responded to this review

Thank you for sharing your feedback from your stay at the Hyatt Regency Houston. Not only are we so glad that you had a great time here during the Rockets playoff, but we're also very jealous that you got to go to game 7! I'm so happy that you received "slam dunk" service from Vincent, I will definitely share your... More 

Sunfish Lake
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The room is clean, attractively furnished. The bed & sheets are comfortable. There is an Einstein's Bagels in the lobby for grab & go eating. Decor is soft Zen modern, bordering on soulless enormity. The desk chair does not rise to a comfortable working level. And in the bathroom make up mirror is fine if your 4 feet tall or... More 

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Michael B, Manager at Hyatt Regency Houston, responded to this review

Bonnie, thank you for choosing the Hyatt Regency Houston and sharing your review. I'm so happy that you enjoyed our Hyatt Grand Beds, and that Einstein's Bagels suited your grab-and-go needs. Come back and see us on your next trip to Houston. More 

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