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Courtyard Houston I-10 West/Energy Corridor

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12401 Katy Freeway, Houston, TX 77079
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Courtyard Houston I-10 West\/Energy Corridor
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80 Reviews from our TripAdvisor Community

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Albuquerque, New Mexico
Level Contributor
394 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 451 helpful votes
5 of 5 stars Reviewed 1 week ago

I come out here for business about once a month and choose this hotel everytime. Clean and comfortable, nice quaint courtyard in middle. Friendly service. Close to freeway. Great bistro dining. Overall satisfied!

Helpful?
Thank bruce p
Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Bruce, Thank you so much for the positive feedback regarding the hotel. Currently we are also undergoing a renovation to renew and enhance our Courtyard. We hope you are as excited about the changes as we are during your next visit. We look forward to serving you again soon. Sincerely, More 

Santos, SP
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed several times at this hotel due to its proximity with the company's former office, reason why it used to be very handy. However Houston is not exactly the most friendly place to stay. One needs a car even to go to the restaurant in front of the hotel, since the city is not for pedestrians at all. Walking, the... More 

Helpful?
Thank MarcusMoreira
Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Thank you for your comments regarding our hotel. I am not sure you are aware but the hotels does have a shuttle service that can take you to area restaurants. We are also currently under renovation and hope that you will come back and stay with us once all the changes have been completed. Sincerely, Michelle More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 22, 2015 via mobile

Stayed here with my family for the America doll show great place. Staff was great. Rooms large and clean. Very convenient to the mall and several restaurants close would highly recommend it. Easy access to the interstate . If ur going to Houston for the American doll shows this is the place to stay.

Helpful?
Thank Randy M
Tampa, Florida
Level Contributor
2 reviews
4 of 5 stars Reviewed December 15, 2015 via mobile

I booked the American Girl Package for my 9 year old's Birthday. Everyone we encountered from check-in to check-out was great! My daughter thought it was sweet to receive cookies at check-in. Then thrilled to get to our room to find the AG Bed for her doll, popcorn, candy & movie! We ran into the housekeeper on our way out,... More 

Helpful?
Thank flygirl12068
Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Mom/Daughter Birthday Trip, We are so happy you had a great time and enjoyed the American Girl package. We can't wait for you to come back and see the changes. We will also make sure you have a Courtyard view. Please let us know if we can assist with anything else the next time you come. We look forward... More 

Benbrook, TX
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed December 15, 2015

Stayed here 2 nights. My dad thought there was a free breakfast buffet, but please know that there is not. There is a 'cafe' where you can order items and a market where you can purchase snack items too. The Lobby is HUGE, lots of space and modern decor. There are a few booths with there own televisions - which... More 

Helpful?
Thank kbloomh
Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Kbloomh, I'm sorry you were not made aware that the Courtyard did not have a complimentary breakfast. We are very happy that you enjoyed your time here along with all of the extra space. We are in the process of renovating the hotel and hope that you will come back and experience all the changes that we will be... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 15, 2015 via mobile

We stayed one night because we were in town for my daughter's gymnastics meet. The lobby is redone and very nice. The staff was very friendly and helpful. When we got in our room, we started seeing roaches. We killed 3 and then went to ask for a new room. The staff again was so very nice and upgraded us... More 

Helpful?
Thank Lorie L
Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Lorie, Thank you so much for your comments we appreciate any feedback that we are given. I do apologize for the inconvenience that you and your family expericenced while you were here. The hotel is about to undergo a complete renovation and we hope that you will come back and see all of the changes we are going to... More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 1, 2015 via mobile

We were recomended this facilty vy a relative and thought because it was a Marriott hotel we could expect the quality and service associated with that name but this was no more tgan a glorified motel Comfortable enough though the pull out sofa bed left a lot to be desired One nember of staff was very rude and unhelpful to... More 

Helpful?
Thank Turabali M
Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Disappointed, Please accept my sincerest apologies for the rude behavior you encountered while staying at our hotel. This type of behavior is not acceptable and will be handled accordingly as this is not the type of service we expect out of our team members. As for the sofa bed being undesirable, we are about to undergo a renovation throughout... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 25, 2015

First up, this place is pretty easy to get to, after a transatlantic flight and a zip around the beltway. The rooms are a great size, and comfy. Beds are huge, bathroom is functional. It has a small bar/eating area which is fine for grabbing a burger and a cold beer, and does a pretty good, simple breakfast. Nothing fancy,... More 

Helpful?
1 Thank IRC2005
Cape Coral, Florida
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 22, 2015

This is a very nice Marriott Courtyard hotel. Conveniently located. Lobby and rooms are very well maintained. Staff is friendly. Breakfast is cooked to order for a price. I would prefer a complementary buffet. If you are a business traveler, make sure to allow a little more time to for breakfast (I didn't and had to leave without eating the... More 

Helpful?
Thank Bill L
Leiden, The Netherlands
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 18, 2015

My room was a standard hotel room; furniture and bathroom were at a basic comfort level. The bed was hard and as a consequence I woke up several times each night and had sore shoulders (I sleep on my side) each morning. Europeans tend to generalize that Americans are less energy/environment conscious, but this hotel takes that to an extreme:... More 

Helpful?
Thank DGieskens
Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear DGieskens, Thank you so much for the comments regarding the hotel. We are excited about our upcoming renovation that is going to address your concerns regarding the bed and the leaking faucet. Our renovation will begin next month and we hope that you are able to come back and see the changes during your next visit. We have shared... More 

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