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Courtyard Houston I-10 West/Energy Corridor

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12401 Katy Freeway, Houston, TX 77079
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Courtyard Houston I-10 West/Energy Corridor
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Courtyard Houston I-10 West/Energy Corridor
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My wife and I were in Houston for a long weekend with a number of activities in different parts of town, so the IH10 location was convenient. This hotel needs a total facelift. Looks like they remodeled the lobby (looks nice and new), but forgot about the rooms and corridors.

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Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Thank you so much for choosing our Courtyard and for your comments. The hotel will begin its renovation later this year. We hope that you will return and see all of the changes that will be made throughout the hotel. Sincerely, More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

I'm a Gold Elite member with marriott an mostly only stay at marriott properties. This by far the worse Courtyard by Marriott I've ever stayed in. First being Elite I wasn't even weclome as a elite member which I've done allot of stays to earn my status, next wasn't even told my room number or how to even to get... More 

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Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear James, Please accept my sincerest apologies for the experience you had at our hotel. We do have the hotel sprayed on a regular basis by a reputable pest control company and we do take additional action if housekeeping, maintenance, or a staff spot them. As for the service you received, this is by no means how we expect our... More 

A TripAdvisor Member
2 of 5 stars Reviewed May 14, 2015

I stay at Marriott properties often, and when I do I usually stay at a Courtyard. Even the older properties have generally seemed clean and well cared for, but not this one. When I arrived, there was a slightly musty smell about the whole property, I brushed that off, attributing it to all the rain the area had gotten recently.... More 

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Michelle V, Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Houston I-10 West/Energy Corridor. I am very sorry our current appearance was not what you had anticipated. A major renovation has been planned by the end of year. Please accept our sincere apology for pest issue you have encountered. We have shared your feedback with the... More 

Level Contributor
11 reviews
2 of 5 stars Reviewed April 22, 2015

Usually I'm good with courtyards..but I might be done with them for a while. Lousy wireless connection when in a room in the back of the hotel. They switched my room to accommodate but the new room smelt of mildew strong, switched again-no connection but at least no mold..10 night stay no free breakfast

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Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Thank you for your feedback regarding the Courtyard Houston I-10 West. I do apologize for room smell ans WIFI connection issue during your stay. We do have bed and breakfast rate if you prefer breakfast for your entire stay. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back... More 

2 reviews
4 of 5 stars Reviewed April 16, 2015

My company wanted me to try a different hotel when I came in to town. My first night was fine at first..room was big..nice friendly staff. When I went to work the next morning I found my truck was broken in to. I had nothing taken...as I do what the signs say a take all valuables out of my vehicle.... More 

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Arlington, TX
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed April 7, 2015

This Courtyard just has a weird vibe. The lobby is nice enough, but getting to your room is an obstacle course. Most of the room are in a separate building and the elevators are hard to find. Some only go to the 2nd floor while others go to the 3rd floor. The halls are dark and the room need updating.... More 

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Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Thank you for your feedback regarding the Courtyard Houston I-10 West. I do apologize that you felt the rooms are in different buildings, they are however all connected and you do not have to go outside to get to your room. Some of our guest really enjoy that we have an actual courtyard to walk through as it promotes a... More 

College Station, Texas
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 21, 2015

This hotel has a very nice foyer and entrance. The front staff were always very polite and helpful. We were there on a Thursday and Friday of spring break and it was quiet. We were in room 201 which faced the pool so no traffic was heard. Now, the reason for my three stars...the mattress on the pull out couch... More 

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Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Karen C. Thank you for your feedback. We have investigated this issue and really appreciate your comments. Please let me know if there is anything I can do for you in the future. Sincerely, More 

Austin, Texas
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 20, 2015

This Courtyard by Marriott is a small oasis in a sea of very busy streets, highways and lots of traffic. It is a good place to stay if you have business in the area or are passing through Houston and want and easy off, easy on highway location. We were warmly welcomed and our room was cozy, but the mattress... More 

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Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Two-for-Texas, Thank you for your feedback, we appreciate your comments and will be sharing them with our staff and Management team. I'm glad you enjoyed your stay. Sincerely, Michelle Virata General Manger More 

Philadelphia, Pennsylvania
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed February 4, 2015

I stayed at this hotel on a business trip during January in which I was in the room very little. When I checked in, I gave the front desk an alternate card than I had reserved the room with and said that I would probably still use the original card, but wanted to put the hold on the alternate. They... More 

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Michelle V, General Manager at Courtyard Houston I-10 West/Energy Corridor, responded to this review

Dear Kris, Thank you so much for your feedback. Your comments will be used as a training tool to furthere educate the front desk on policies and procedures. Please accept my apologies for the inconvenience you experienced with your form of payment. Be assured it will be addressed with the team so we do not make the same mistake in... More 

Edmonton, Alberta
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 9, 2015

I usually stay in this hotel when in business in Houston. It is clean, the staff are friendly and helpful and it has all the amenities I need. It is about a 15 minute drive from the international airport in average traffic

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