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Hilton Houston Southwest

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6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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442 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Houston Southwest
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Miami, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed October 19, 2013

This hotel provides services in the tradition of the grand old hotels. It has some of the best trained staff I have encountered in years. I travel 30 weeks out of the year, so I have a good base for comparison. Hotel is a great value.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

WOW - my sincere thanks on behalf of our entire team for the excellent remarks - we do train all of our associates on how to "Be Excellent" in their positions and in providing the best guest service - it is very nice when a guest notices - thank you again for your review! More 

Fort Worth, Texas
Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed October 18, 2013

Came down to Houston for a weekend trip with my husband. We stayed at a friend's house in Spring one night and decided to get a room here since our friends were already staying here for the weekend. The hotel isn't in the best part of town but, it's right off the freeway. They have ample parking in the back... More 

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

Thank you for your review and for being our guest - I do apologize for the situation with the photo - not sure how that happened, but we are looking into it - sorry it left you with a less than excellent memory of our hotel. We have a great team of associates and I hope you will give us... More 

A TripAdvisor Member
3 of 5 stars Reviewed October 15, 2013

You really need to improve your dining service. Poor service, selection on breakfast buffet. The service is the poorest of a hotel at your level. Asked several times for service at the bar, finally just left. Your service desk was helpful, but was really surprised that there were no bellmen for assistance. Had I been traveling alone or with another... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

I do apologize for the hotel not meeting or exceeding your expectations - I am reviewing your comments with our executive team - with special instuctions to our F&B manager and guest service manager to look at staffing levels. Once again I am sorry we did not provide you with an excellent service expierence. More 

Houston, Texas
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed October 12, 2013

Staff nice, but facility felt outdated in lobby and workout area. Clean, comfortable room and very comfortable bed. Lock on door did not work properly (bent door jam). Maintenance came up quickly to jimmy the lock to get the bolt unstuck. Even with corporate discount rate, I felt price too high. next trip I will choose a smaller, newer facility... More 

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

Thank you for your review and the positive comments on the cleaniness of our rooms - our HSK department never forgets that this is one of the most important elements of a guest stay. I apologize that you had a problem with your door but I am glad we were able to correct it in a timely fashion. The hotel... More 

A TripAdvisor Member
3 of 5 stars Reviewed October 9, 2013

Very small bathroom that was not very clean, but great bathroom products! Cost of room was much greater than quality, but the breakfast was great. Just make sure you choose the "Bed and Breakfast" option if you are planning on eating breakfast there.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

Thank you for your positive comments on our breakfast - I do want to apologize for your bathroom having some cleaning issues - we appreciate your comments and I have already discussed your concerns with our executive HSK and the team member who was assigned your room. I hope you will give us another oppertunity to serve you if your... More 

irving, United States
1 review
3 of 5 stars Reviewed October 8, 2013

Not too impressed....It's ok as a hotel. I travel for a living so I've seen worse but keep this in mind.....They over charge at the front desk for everything e.g. 1 Doritos chips $3 The staff,if in a good mood will be nice but not always.I usually get caught in an odd silence with me instigating small talk while they... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

Thank you for your review and I am sorry we did not exceed your expectations - we have a great culture of excellence and I hope you will give us another oppertunity on your next visit to Houston to WOW you! More 

Hot Springs Village, Arkansas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 8, 2013

I would go back to this hotel. The service was excellent. It is farther from Galleria than I would like, but it easy to get there once you figure out how to get around. The only thing I didn't like was that my room had a door to the room next to it and they can never seal noise from... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

Thank you for taking time to review us and I am glad you enjoyed your stay! I hope the next time your travels bring you to Houston you will stay with us again! More 

Vermont
Level Contributor
172 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed October 6, 2013

I spent 3 days at this hotel for a martial arts function. Check in was effortless, we had our key and were on our way in minutes. I always hold my breath when reservations are made 6 months in advance. We stayed in room 623 which is in the back of the building and no affected by traffic noise. It... More 

Was this review helpful? Yes
Tom M, General Manager at Hilton Houston Southwest, responded to this review

Thank you for your excellent comments concerning your stay with us - our entire team is commited to providing excellent guest service and I am glad you enjoyed your stay - by the way I also think our burger is one of the best in Houston - thanks for mentioning it! I hope you will stay with us again if... More 

Fort Worth, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 30, 2013

We had a great time at this hotel - I travel constantly, and I was very happy (and pleasantly surprised) by the prompt service we got for each request. The facility was very well maintained and one of the cleanest I've seen in a long time. Couldn't be more satisfied.

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you for the wonderful feedback. We do have an older property, and our housekeeping staff does an excellent job of keeping it clean. We are very excited you took the time to single out and complement our housekeeping staff. They love to hear that our guests enjoyed their hotel rooms so much. We hope to see you again soon.... More 

Mechanicsburg
1 review
5 of 5 stars Reviewed September 28, 2013

arrived on a Friday late afternoon. staying until Sunday noon, So far have had excellent service, wonderful front desk staff and a great breakfast buffet. Everyone has been so friendly and helpful to us. Would stay again, room is very nice, clean and comfortable. Glad we chose this hotel. Came for the weekend from PA to attend a wedding,

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to provide us with feedback. We are excited to hear that your stay was excellent. We do strive to be the friendliest hotel in Houston. We hope to see you again soon, so we can continue to provide you and your family with excellent guest service. Have an excellent day! Josh Harper Assistant General... More 

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