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Hilton Houston Southwest

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6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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Hilton Houston Southwest
Hilton Houston Southwest
Hilton Houston Southwest
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405 reviews from our community

Traveler rating
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    85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Houston Southwest
See the most recent reviews
Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed June 27, 2013

Everyone from the front desk to housekeeping was very helpful and friendly. Everyone greeted me with a smile. It didn't feel like I was bothering them with my requests. I chose this Hilton as it was right down the street from my concert venue. Great place to stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you very much for such a positive review! We strive to provide excellent guest service for all of our guests. All of our staff, the agents at the front desk, servers in our restaurant and maids cleaning rooms, make our guests our highest priority. We truly want you to have a home away from home when traveling to Houston.... More 

Calgary, Canada
1 review
3 of 5 stars Reviewed June 27, 2013

Hotel was close to interstate and it felt like you were sleeping under the interstate. Check in was slow even though I was the only person in line there was a gentleman there who was only helping gold and diamond members but would not help out checking in guests. This was very odd for any hotel chain.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to provide us with feedback. It is unfortunate that your check in was unsatisfactory. We try to provide an expedited check in for our highest level (gold and diamond) HHonors members. Once a guest reaches gold or diamond status less information is needed at check in, so we provide a separate kiosk for this... More 

Houston, United States
1 review
4 of 5 stars Reviewed June 26, 2013

The rooms were really nice and clean. The bed was extremely comfortable. I was there because the hotel is located right next to the testing center I was taking my medical licensing exam at the next day. Despite the amount of stress I was under, I felt the hotel was very nice and allowed me to relax as much as... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you so much for the great review! We want all of our guests to have an excellent and stress free stay. Whether it is a swift and friendly arrival to a hassle-free checkout; our team strives to make your stay as easy as possible. Thank you again for your feedback. We hope to see you again soon, but this... More 

Detroit, Michigan
Top Contributor
73 reviews 73 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 26, 2013

This Hilton is a mixed bag. The customer service was nice enough. The chair for the desk sat too low. This made the desk uncomfortable and unusable for me, which was frustrating because I was on business and needed to get some work done. This wasn't such a big deal, but when I got ready to take a nice long... More 

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to review our hotel. We apologize for the troubles you encountered during your stay with us. We will forward your comments to our engineering team so we can improve for all future guests. As you mentioned our location is ideal for Houston travelers. We are 5 miles from the Galleria area and less than... More 

Chesapeake, United States
1 review
5 of 5 stars Reviewed June 24, 2013

This Hilton Hotel is by far the best in delivering the guest experience. As a weekly business traveler, I can say that I actually get a personal welcome when I arrive and the entire stay remains at the same, guest centric focus as when I arrive.

Review collected in partnership with Hilton Hotels & Resorts

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Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you very much for the great feedback! We strive to provide a personal experience for all of our guests. We want to be your home away from home when traveling to Houston. We would like to have you stay with us again soon! We want to show off some more that that excellent guest service! Thank you again and... More 

Dallas
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed June 19, 2013

This hotel has a good location without the more expensive hotel rates closer to the Galleria area and more conveniently located hotels inside the 610 loop. I called before my arrival and was told the pool would be large enough to swim laps in, it was not nearly that long. I asked about the hhonors lounge and was glad to... More 

Was this review helpful? Yes 1
ronald_mader, General Manager at Hilton Houston Southwest, responded to this review

Greetings and thank you for your feedback. thank you for the postive comments regarding our location however I am sorry that you did not have an Excellent stay. I do hope that you will try us again after our renovation Ron Mader General Manager More 

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2013

Great staff and freshly upgraded interior. They have small store next to the front desk and they are even putting in a Starbucks. They always remember me when I stay there and they really make me feel at home. I stay in hotels all over the country and this is by far the friendliest staff and management I've encountered. Good... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you very much for your feedback. We apologize for the noise disturbances you encountered during your stay. Our restaurant is open from 7am to 10pm on weekday (8am on weekends). It should not have been closed at all during the day. We do apologize. I will research with our Food & Beverage staff to see why it was not... More 

A TripAdvisor Member
5 of 5 stars Reviewed June 12, 2013

The customer service at this hotel is top of the line. Everyone is friendly and helpful. The hotel ambiance is also very quiet k done and serene. I am able to concentrate to get my work done and to rest peacefully to prepare for my next day. The home made omelets are also top of the line.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

It is always nice to hear from our guests that are so complementary of so many areas of our hotel! Our hotel is great for business travelers. We are close to downtown and the Galleria area. Our rooms have sufficient workspace and lighting. And as you stated...our breakfast is top notch. Thank you very much for your response. I will... More 

A TripAdvisor Member
2 of 5 stars Reviewed June 10, 2013

I had to stay at this location due to business. The experience was very disappointing. The room smelled stale and the cooling system sounded like a tractor engine. The staff was very friendly but didn't make up for the lack of relaxation within the room.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

Thank you for recognizing our staff and the excellent service they provide in your review. We are currently updating and renovating areas of our hotel. We invite you back to see all of the changes we have made. We thank you again for taking the time to provide us with feedback. Have an excellent day! Josh Harper Assistant General Manager More 

Pineville, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 6, 2013

I'll begin by telling you the rooms & public spaces are great. Always clean, comfortable and what you expect from Hilton. The front desk staff is not what you expect- they were rude upon check-in to me, a Diamond VIP member. After the front-desk lady checked my ID and credit card, the other young male associate looked at me and... More 

Was this review helpful? Yes 1
Josh H, Guest Relations Manager at Hilton Houston Southwest, responded to this review

We apologize for the troubles you encountered during check in for your stay. We strive to provide all of our guests with the very best service and accommodations. Unfortunately we did not live up to this expectation for you during your stay. For this we sincerely apologize. I personally would like to invite you back to stay with us again.... More 

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