My job requires me to travel a lot and i have stayed at many hotels, everytime i was in town for work in Houston, this was my go to hotel because they had the most friendliest staff, what they lacked in their looks they made it up with their amazing staff BUT my last stay was not the same. I... More

What a lovely Hilton. I loved my stay here. It's an older hotel and it isn't the coolest or trendiest place, but it's just so comfortable and nice. They've renovated some parts recently, and they are very nice looking and comfy. More than anything, I loved the staff at this place. It's one of the few Hiltons where I actually... More

Let's see it started from checking in. I made reservations for a king size bed. At check-in I was given a room with a double with the option of a king bed but in a smoking room. 1st sorry of inconvenience. We get to our room 802 and our keys do not work so back to the lobby to reprogram... More

My husband and I came to Houston to celebrate my birthday and to get a change of scenary. PROS: I chose this location because I have stayed here before and liked the location and the fact that it was 15 to 30 minutes from all the places would be visiting. The hotel was nice and the staff was very accomodating... More

I recently stayed at the Hilton Houston Southwest hotel for business. The minute I walked in, I was greeted by a number of staff. The check-in process was one of the quickest I’ve experienced. They had my key and breakfast coupons ready to go when I got there. Because I travel quite a bit for business, I am particular about... More

I have stayed at this particular hotel several times over the last few years for business trips, and I am surprised I have not written a review prior to this stay.... but the service I received this week was so good, I need to do it. This hotel from the outside may appear slightly dated, and if your expecting a... More

I have stayed in several Hiltons in the Houston area but the welcome one received on arrival at Hilton Southwest was exceptional. I had asked for an e-upgrade to a junior suite (for a small extra cost) but this had not been done on my arrival. The lady at the reception apologised and upgraded me free of charge as I... More

This hotel stands out with its exceptionally excellent service. The atmosphere is just uplifting through the overall contagiously positive attitude of staff. And it's not fake, they mean it. Joseph McCoy particularly stands out, he has just perceptiveness, sensitivity, and is so helpful that he engenders complete admiration. He is creative, thinks 3 steps ahead of the guest, comes up... More

I can't say enough about the entire staff at this Hilton. My business partner and I came in to watch the final four, and got an opportunity to witness what so many businesses are missing, customer service. From the shuttle driver to the GM of the property, it was as good of service as I've ever had at any Ritz... More