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All 451 Houston hotels

Hilton Houston Southwest

3.5 of 5 Hotel   |   6780 Southwest Freeway, Houston, TX 77074-2102
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Ranked #128 of 451 Hotels in Houston
A recent review
5 of 5 stars reviewed 4 weeks ago
Kirby B Los Angeles, California
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311 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Houston Southwest
See the most recent reviews
Los Angeles, California
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hilton Southwest Houston is an older Hilton but CONSTANTLY tries to give their guests excellent service. They actually have greeters standing by the elevators each morning to wish you well each time you leave in the morning. I stayed at the Hotel for 4 weeks in July and was amazed by the help by the front desk. There are... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Thank you so much for the feedback. We are happy that you enjoyed your stay. I shared your comments with Cyndie and Noe and they both were excited, thanks! We are looking forward to serve you in future. More

Austin, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed here because I was training within walking distance of the hotel and didn't have a vehicle. It would be better to just pay the cost of the rental car and stay further away from the training center. Worst Hilton I've ever stayed in. And definitely do NOT eat at the restaurant, it is not worth the money. The... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Melissa C, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely,... More

Tulsa, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I've seen reviews on here commenting on the Houston Hilton Southwest's older styling. And, that's true - the old hotel could use a makeover. And that's something they're aware of there - the manager personally told me a multi-million dollar renovation will be undertaken in the coming months. But I tell you - I stayed there a week in August... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Davemha, Thank you so much for your business and the feedback. We truly appreciate the recommendation from guest, especially from the one who stayed full week with us. I also appreciate your kind words for the Excellent service provided by my staff. We are looking forward to your next stay. Have an Excellent day! Sam Sarwar More

Rowlett, Texas
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is a little on the old side, and the location is not good at all. Not a good part of town, no places to eat near by (except the strip club right next door...no thanks). Breakfast was included due to my Hilton status. This was not bad, not a lot of variety. I skipped some of the... More

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Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Tex_Fam08, Thank you so much for the feedback. I also appreciate you noticed Excellent service provided by our staff. I am very sorry for the TV and food issues. I assure you It is not conducive to the our high service standards. We will investigate both issues and make sure it doesn't repeat. As per restaurant nearby; we actually... More

lumberton, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

great service and very competitive price. we had about 200 people at hotel and handle well. exceptional staff with 24 hours and round the clock service. great hotel for family reunion and restaurants are walking distance.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Jignesh P, Thank you so much for the feedback. I am very happy that you enjoyed your family reunion. Please visit us again if you are in the area. Have an Excellent day! Sam Sarwar More

Los Angeles, United States
1 review
1 of 5 stars Reviewed 5 weeks ago

The room I stayed first was too much noisy--like I’m sleeping on running cars. I changed to a newer room, but again, that’s noisy and noisy. I decided to adapt to it, by wrapping my head heavily. That’s not fun at all, but at least I could sleep. the room 401 I stayed was poor in venting and the bathroom... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Li G, Thank you so much for the feedback. I sincerely apologize for your inconveniences during recent stay. It is not the first impression we have in mind for our guests. We will use your comments with our executive team to improve our guest experience. My staff and I would like for you to give us another try. Please... More

Plano, Texas
1 review
5 of 5 stars Reviewed August 15, 2014

Been staying here for almost 8 years and they never disappoint. Simone is a gem and the entire staff is always ready to help and friendly. Property is a little older but everything is top notch each and every time I'm there. Have to give Paula at the front desk a shout out as well! I'll definitely keep coming back.

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear jonsattic, Thank you so much for the feedback and for your business for past 8 years! I shared your comments with Paula and Simone and they are happy with the recognition. We are looking forward to your next stay. Have an Excellent day! Sam More

Dallas, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 15, 2014

Great hotel! I stayed at this hotel recently for a business trip. When I checked in, I was greeted by a very friendly staff member. They checked me in quick. The fitness center was very nice. They provided water and workout towels. For dinner I ordered room service and the delivery staff was helpful. Food was good and a reasonable... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear ScubaloverMD, Thanks for the feedback. I am very happy that you loved your stay. We look forward to your future stays. Have an Excellent day! Sam. More

Dallas, United States
1 review
3 of 5 stars Reviewed August 12, 2014

If I was not a Hilton Honors member and it was not close to my work location, I would have stayed some where else. The checkin process went well. The food/room service is reasonable, delivered within time frame as promised. Security is always visiable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Valarie Q, Thank you so much for the feedback. I am happy that you were happy with the service provided by my staff. I would like to know why you would not choose our hotel if it was not for for your HHONORS membership. We love guest feedback so we can improve guest experience. Please feel free to reach... More

San Diego, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 8, 2014

Very average. The Executive Lounge was the worst! Poor breakfast selection, dirty tables not wiped between guest uses. All white bread, no wheat choices! Oatmeal station was a disgrace with 3 empty jars next to it showing remnants of brown sugar and nuts, an a little bit of raisons. I guess the only positive is that this Hilton actually had... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Sima M, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.... More

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Additional Information about Hilton Houston Southwest

Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Houston Southwest 3.5*
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Also Known As:
Hilton Houston Southwest Hotel Houston
Houston Hilton

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