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Hilton Houston Southwest

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6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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Hilton Houston Southwest
Hilton Houston Southwest
Hilton Houston Southwest
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421 reviews from our community

Traveler rating
    148
    99
    89
    53
    32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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There are newer reviews for Hilton Houston Southwest
See the most recent reviews
Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Hilton Houston Southwest became one of my favorite hotels just over a year ago. At the time, she was showing her age a bit and I was a bit concerned checking in. After the way the staff treated me, however, none of that mattered. They take the time to be extra friendly at this hotel and that has got to... More 

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your review of our hotel and world class staff. We're just as excited as you about our renovation and look forward to unveiling our new look. We love to make sure our guests are cared for, valued and respected. Thank you for your business we look forward to serving you again soon. Rizwan Marfani Asst. General Manager More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We had placed great trust in the Hilton's name for our wedding reception event in March 2015, but during the event due to the management change, they were very disorganized, inconsistent, and our wedding party/people present were disappointed in regards to food/service. After the event they have failed to compensate and take responsibility of their mistake and continue to do... More 

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for providing feedback about your event at the Hilton. We are sorry that you did not have a satisfactory experience. Your feedback will be shared with our management staff to avoid a similar situation. Rizwan Marfani Asst. General Manager More 

Travelers are raving about these Houston hotels

Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

When I stayed at the Hilton hotel, I feeled very comfortble,This is because the room was very clean,and SYED services were great.He is very clever guy , and he worked very hard , he was very friendly to coustoms , He spent a lot of time to solve questions for coustoms.I argree with the young boy.

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your comments about our hotel and the service that Syed provided. We are pleased to have Syed on our team and will be sure to recognize him in our upcoming staff meetings. Thank you again for taking the time to provide us feedback. Rizwan Marfani Asst. General Manager More 

Weston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I was treated like a regular hotel guess and not like a Diamond member. Upon check-in; No upgrade was offered No water bottles at any time No breakfast vouchers I had to ask for everything!!! Thanks for reading this...

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I am very sorry to hear about the experience that you had at our hotel. As a Diamond member you are one of our most important guest. I appreciate your candid feedback and plan to use it as a coaching tool with our front office staff. I hope that you give us another opportunity next time your are in Houston.... More 

Aurora, Colorado
1 review
5 of 5 stars Reviewed 5 weeks ago

Great customer service! They went above and beyond for a special request that I had made. The assistance manager, as well as the staff were so helpful. I look forward to working with them again, should I ever be in the area in the future.

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for reaching out to us with your special request! Assuring it got complete was the highlight of our day and re enforced why we love hospitality. Thank you for your review and we look forward to serving you again. Rizwan Marfani Asst. General Manager More 

Houston, United States
1 review
5 of 5 stars Reviewed April 22, 2015

The rooms were very clean and recently upgraded. Front desk employees were very helpful and went out of their way to help with my requests. I felt comfortable and relaxed during my stay. Love my stays at Hilton Hotels.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We're so glad that you enjoyed your stay at our hotel. Our associates know that as a Hilton hotel we offer world class hospitality and care for, value and respect our guests. We look forward to your next visit to Houston soon. Rizwan Marfani Asst. General Manager More 

Grand Junction, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 20, 2015

Where to begin..... I stayed here in March. There was a fire in the parking lot, so the fire dept asked them to evacuate as a precaution. Because there was no "real fire" they made an announcement over the loudspeaker. I barely heard the announcement and my colleague did not hear it at all. I woke him up to evacuate... More 

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate your feedback about your stay. The fire that you are referring to happen to be on a night when the weather was stormy and it was hard for even the emergency personnel to decipher what was going on. As it turned out, several busses in the parking lot caught on fire and the resulting smoke triggered the fire... More 

cedar hill, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

great ! loved location !!loved the staff next time I return to houston would love to stay at the same location. I always find the best deals and great hotels and flights on price line. I am already searching for my next trip to california

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate your review about your recent stay with us.. We're glad that you found our hotel to be a great value and that you loved our staff. Our focus is to provide excellent service and a clean comfortable room on every visit. We look forward to having you back soon. Rizwan Marfani Asst. General Manager More 

Flower Mound
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2015

Only one person was manning the front desk during both check-in and check-out despite having multiple guests to handle. Finally after several minutes, a second person came out of back office to help. Check-in was at 9pm. Check-out at about 8am. Also prepaid for room on Hilton.com yet hotel also charged my credit card directly for room night. Working with... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I am sorry about the experience that you had our hotel. Your comments have been shared with our manager and front office staff. Our goal is to be able to provide excellent service and clean comfortable accommodations to our guest. We hope that you give us another opportunity when you are in the area. More 

Austin, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 14, 2015

This hotel was a nightmare from the moment we stepped in the lobby. It was 10pm and the lobby was full of people lingering. We were given room 222. When we got off the elevator, 30 people were in the hall, again just hanging out. The room was across from a banquet room and a loud party was going on.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Please accept my sincerest apology about the experience that you had at our hotel. That is not the typical experience that can be expected at our hotel. We hope that you give us another opportunity in the future. Rizwan Marfani Asst. General Manager More 

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