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Hilton Houston Southwest

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6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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Hilton Houston Southwest
Hilton Houston Southwest
Hilton Houston Southwest
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407 reviews from our community

Traveler rating
    141
    99
    85
    51
    31
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49
39
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239
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Aurora, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great customer service! They went above and beyond for a special request that I had made. The assistance manager, as well as the staff were so helpful. I look forward to working with them again, should I ever be in the area in the future.

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Houston, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The rooms were very clean and recently upgraded. Front desk employees were very helpful and went out of their way to help with my requests. I felt comfortable and relaxed during my stay. Love my stays at Hilton Hotels.

Review collected in partnership with Hilton Hotels & Resorts

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Grand Junction, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Where to begin..... I stayed here in March. There was a fire in the parking lot, so the fire dept asked them to evacuate as a precaution. Because there was no "real fire" they made an announcement over the loudspeaker. I barely heard the announcement and my colleague did not hear it at all. I woke him up to evacuate... More 

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cedar hill, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

great ! loved location !!loved the staff next time I return to houston would love to stay at the same location. I always find the best deals and great hotels and flights on price line. I am already searching for my next trip to california

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Flower Mound
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Only one person was manning the front desk during both check-in and check-out despite having multiple guests to handle. Finally after several minutes, a second person came out of back office to help. Check-in was at 9pm. Check-out at about 8am. Also prepaid for room on Hilton.com yet hotel also charged my credit card directly for room night. Working with... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Austin, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This hotel was a nightmare from the moment we stepped in the lobby. It was 10pm and the lobby was full of people lingering. We were given room 222. When we got off the elevator, 30 people were in the hall, again just hanging out. The room was across from a banquet room and a loud party was going on.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Please accept my sincerest apology about the experience that you had at our hotel. That is not the typical experience that can be expected at our hotel. We hope that you give us another opportunity in the future. Rizwan Marfani Asst. General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Very good hotel. Clean, comfortable, very convenient location, and friendly staff. In additional to all these, their attentive and friendly staff are great. One of the staff, Adonis, helped me to replace one of my flat tire in the early morning. That made my day and stay! I would certaily come back to this location again.

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for comments about our hotel. I am glad that Adonis was able to be of assistance with your flat tire. He is truly an asset to our hotel and has received compliments from our General Manager about his service. Thank you for taking the time out of your schedule to share your experience. Rizwan Marfani Asst. General Manager More 

Grantsville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It may be that the rates were discounted because of the rennovation however, I received great service and the hotel was clean. The big bonus for me was the laundry facility, after staying in a hotel for two weeks it was time to wash cloths. The cloths washers and dryers are complimentary and there are a few chairs and a... More 

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate you staying with us on your visit to Houston. We're so glad that you made use of our complimentary laundry service had an opportunity to take break and watch some TV. Our goal is to make sure our guests are as comfortable as possible when staying at the Hilton Houston Southwest. I'll make sure that I share your... More 

Hurst, Texas, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I were here on business. We heard a light rap on on our door about 7:30PM. It was a hotel employee with a cart of complementary snacks including bottles of water. What a delightful surprise! The friendliness of the staff and the neat little surprise snack will make this our place to stay when we come to... More 

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for writing about your stay with us. I am so glad that you had an opportunity to experience our wow cart. It is one of the many ways we like to assure our guests are comfortable and are treated like family. Thank you for your business and we hope to see you in the near future. Rizwan Marfani... More 

portland,texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I come to Houston at much at we can ,of all the hotels we've stayed the Hilton is the nicest so far .The service is wonderful ,the staffs make you feel welcome they made eye contact and say hello.I hate to go to a place of business and feel like you 're not welcome there. I would... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Eric, Thank you for staying with us while you were in Houston. It's a pleasure to hear that you and your family had an opportunity to experience Hilton Southwest hospitality. Our goal is to always treat our guests with respect and make sure they are taken care of. I will be sure to share your comments with our entire staff.... More 

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