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Hilton Houston Southwest

3.5 of 5 6780 Southwest Freeway, Houston, TX 77074-2102
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384 reviews from our community

Traveler rating
    133
    96
    83
    45
    27
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226
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monterrey, Mexico
1 review
3 of 5 stars NEW

They care of solving any issue that you demmand. I had a bad experience with the staff of the restaurant and the manager immediately react for good. They don't have room service after 11pm but they give you recommendation to have dinner near by.

Review collected in partnership with Hilton Hotels & Resorts

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Rancho Palos Verdes, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel instead of the downtown Hilton where my conference was happening, mainly because it was sold out downtown -- however, it was a much better experience than had I stayed at the convention hotel, much calmer, easier access, and pleasant surroundings. The staff were very accommodating and efficient. A little less modern appearance indoors but very... More 

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for choosing us while you were visiting Houston. We're glad that you found our hotel to be pleasant and an easy commute into downtown. We look forward to serving you again very soon. Rizwan Marfani Asst. General Manager More 

San Diego, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

In spite of a confirmed pre-paid reservation, I had to argue with the check-in staff to get the King-Sized room we reserved. I was told that they oversold (routine?). In any case, after getting my argument settled in my favor, she simply said that someone else would have to surrender their room . . . Not too customer focused.

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank You for providing feedback about your experience with us. We're sorry that you were not immediately placed in the room type that you had requested. Our management team is looking into the matter and will take corrective action to make sure a similar situation is avoided. Thank you again for your candid feedback, as it gives us an opportunity... More 

Orlando
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In 2014, I stayed in Hilton rooms more than 60 nights. I share this with you not to boast but to assure you of my familiarity with the brand. This is a good hotel. If you can stomach freeway traffic, you'll find it easy to access. In addition, with just a little exploring, you will find many restaurants within walking... More 

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate your review of the Hilton Houston Southwest. We take great pride in making sure that we show our guests a World Class Hilton Experience with every stay. Thank you for continued business. We look forward to serving you again very soon. Rizwan Marfani Asst. General Manager More 

Baltimore, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Solid hotel experience for a business trip. Very corporate and clean. Close to highway but the bar needs to be able to handle 10 people when they come it as a group. Overall a solid place for a business trip.

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for comments about our hotel.. We're glad that you enjoyed your experience while staying with us. We are always listening to our guests for suggestions on how to improve. We have adjusted our bar staffing to make sure that it can handle large groups based on your feedback. Thank you again for your comments and we hope to... More 

dundee, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The overall quality was just low. The room did not even have a useable visible clock. One wall light would flicker every time it was turned on and made strange noised lighting up. HD tv had static and many time experienced cold water in shower.

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your comments. I am sorry that you did not have a good experience at our property. It is not typical for our rooms to be in that condition and I will be sure to look into the matter so it can be resolved immediately. If you have an opportunity send me an email with the room number... More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The staff is extremely friendly and willing to help, However the property is straight out of the 90s. The hotel has some old plumbing so don't be surprised if you hear gurgling in your sink. But the staff was extremely nice and always willing to help. Who ever is running the management of staff is doing a great job. If... More 

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your comments about our exceptional staff at the Hilton Houston Southwest. We will be starting an extensive renovation of our hotel this month that will address the décor issues. Please visit us again soon to see the changes we have planned. Rizwan Marfani Asst. General Manager More 

Janesville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff at this particular hotel could/should be used as a model in your hotel chain for excellent customer service!! I don't believe I have ever stayed at a hotel anywhere where the staff members were this friendly and accommodating. I mean it -they were absolutely incredible! One of my associates commented that; "It's like they just had a customer... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to share your view about our hotel and our Excellent staff. At the Hilton Southwest our focus is always to make sure that our guests are comfortable and respected while they are with us. I am so glad to see you and your colleagues were with us for four days and had a chance... More 

san diego, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Nothing good to say about the hotel except that the free shuttle service was helpful and timely. The hotel lobby had a musty smell to it, the staff was dismissive. I asked multiple times if a package had arrived for me and even though it did they somehow had no record of it. After asking a 5th time and telling... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I am very sorry to hear that your stay was not up to Hilton Standards. We take great pride in giving our guest a world class experience and we obviously missed the mark this time. We are currently addressing the issues that you mentioned with the appropriate departments in order to avoid a similar situation in the future. We appreciate... More 

Plano, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

For your stay in Houston, this is a excellent choice for a night's stay. The staff is amazing and you're close to the Galleria if that's your thing. Even when I encountered staff in my elevator ride, it was a friendly experience. Not the common awkwardness you typically see in the elevator.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your comments about your stay at the Hilton Houston Southwest. We're delighted to see that you had an Excellent all around experience. I wanted to add that not only are we close to the Galleria, but we also provide complimentary shuttle service to the mall. One of the many amenities that we offer our guests at the... More 

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Additional Information about Hilton Houston Southwest

Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston Southwest 3.5*
Number of rooms: 292
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Also Known As:
Hilton Houston Southwest Hotel Houston
Houston Hilton
Hotel Style:
#67 Business Hotel in Houston

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