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Hilton Houston Southwest

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6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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Hilton Houston Southwest
Hilton Houston Southwest
Hilton Houston Southwest
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393 reviews from our community

Traveler rating
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    83
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    30
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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United States
1 review
2 of 5 stars Reviewed yesterday NEW

No amenities available as per Diamond Status plan. No Concierge Lounge with no date of availability. No room upgrades. Poor pillow's (you should bring your own). However! The service and friendliness of the staff is outstanding and they are equally frustrated with the lack of resolution and information regarding the renovation project timing. I an scheduled to stay here through... More 

Review collected in partnership with Hilton Hotels & Resorts

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Austin, Texas
1 review
2 of 5 stars Reviewed 4 days ago NEW

Poor, in process of renovation, dont stay wait till they finish renovation. Not typical good experience Hilton is know for. Beds most uncomfortable, parking minimal, not well lighted. Without out water half day due to renovation

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. I'm sorry to hear that we did not meet your expectations. It is our commitment to minimize any impact to our guests during the renovation. Your comments will be reviewed by our hotel management team. I hope that you give us an opportunity in the... More 

Bryan, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The Hilton name is consistent with this location. Great staff and in spite of renovations, the hotel was very well kept. Once renovation is complete this will be a great place to a stay to get to the Galleria area and the NRG Stadium.

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate you taking the time to review your recent stay at the Hilton Houston Southwest. Our staff is constantly working to ensure that our guests are cared for, valued and respected. Thank you for your business and we look forward to serving you in the future. Rizwan Marfani Asst. General Manager More 

Dallas, Texas
Top Contributor
64 reviews 64 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

Hate to give a hotel with such friendly people a 2, but there is more to a hotel than a smile. The hotel is going under a major refresh I think, but the management is what needs to improve. I have stayed their a few times on business when others in the area are not available, so this is not... More 

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I apologize about your experience with our hotel. I am sorry that our hotel did not meet your expectations. I will be sure to share it with the appropriate department heads so we can remedy the issues. Thank you for sharing your experience as it gives us the ability to improve service. I hope that you will give us another... More 

Duncanville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Definitely enjoyed my stay at the Hilton Southwest - large and very comfortable rooms and bed; the shower was very relaxing; hotel is in the middle of renovations, but it was quiet and nothing out of order. My stay included a great breakfast buffet which my family enjoyed - lots of variety of food with fresh fruit. Truly enjoyed my... More 

Review collected in partnership with Hilton Hotels & Resorts

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Victoria, United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff at this hotel was exceptionally friendly and helpful. The room was clean and nicely decorated. The only minor issue was the construction going on due to a remodel, but even that was minimal. The fitness center was fantastic!!! Free weights and a variety of cardio machines made it possible to get in a full workout. Overall, it was... More 

Review collected in partnership with Hilton Hotels & Resorts

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Salt Lake, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel is right near highway which is extremely loud, but made worse by hotel construction that was not forewarned about and by room located right next to elevator. Housekeeping didn't come for two days even though after the first day without I had to call down to get them to bring up towels. I am normally a huge Hilton fan... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I am sorry that your stay was not up to Hilton standards. Our hotel is currently under renovation and we strive to make the impact as minimal as possible to our guests. I apologize about your room not being serviced. I will have our Executive Housekeeper look into the matter. Thank you for providing feedback as it gives us the... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I was woken at 3:30 am because of a fire in the parking lot and notified to evacuate my room. I had to wait in the lobby and I wasn't able to get accommodations until 5:30am, after which I was woken up at 7am due to a jackhammer being used on the first floor (renovations). I didn't get much sleep... More 

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I can certainly understand your disappointment with your experience. It was unfortunate that we had issues that were beyond our control in a short period of time. I have made sure that you room was taken care of as promised to you. Thank you for your feedback and once again please accept my sincere apology. Rizwan Marfani Asst. General Manager More 

Lufkin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Not only was the room across from ours throwing a loud party (front desk was informed & didn't do anything)but we were sexually harassed. Security was friends with the punks & front desk was no help. Two black men walked into the ladies room within 10 mins and were kicked out immediately. When we walked out the guys loitering outside... More 

Was this review helpful? Yes 1
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I am very sorry about the experience that you had with our hotel. I apologize that the security company used poor judgment while dealing with the matter. Your feedback gave us opportunity to scrutinize our security service and make a change. Thank your for your comments we hope that you give us another opportunity in the future. Rizwan Marfani Asst.... More 

Top Contributor
57 reviews 57 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed at this nice hotel before. The last stay was very pleasant. I was planning a business trip for the last week of February, I decided to give it another shot. I checked in at 4:30. There was, what seemed to be, a "Jack Hammer" that would not stop! I had to get some work done before entertaining... More 

Was this review helpful? Yes
Rizwan M, General Manager at Hilton Houston Southwest, responded to this review

I am sorry about the issues that you had during your visit to our hotel. I would like to invite you back to our property when our renovation is complete to see the new Hilton Southwest. Rizwan Marfani Asst. General Manager More 

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