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Hilton Houston Southwest

3.5 of 5
6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
Ranked #191 of 437 hotels in Houston
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135 reviews from our community

    Trip type
Traveler rating
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    35
    36
    23
    17
Date Rating
Houston, United States
1 review
2 of 5 stars Reviewed May 21, 2013 NEW

Despite of the chain reputation, great location to work at downtown and Energy Corridor and average facilities, the poor service in the front desk and staff make me unable to recommend at least this specific hotel of the chain.

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Review collected in partnership with Hilton Hotels & Resorts

Rotterdam, the Netherlands
1 review
3 of 5 stars Reviewed May 16, 2013

I choosed this hotel for the location: close to freeway and galleria area. The pool is nice, but a lot of noise from the traffic. Staff is nice. My room was very humid. The bar area is nice. You can also have dinner in the bar area instead of the restaurant. Nice when you are alone.

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Review collected in partnership with Hilton Hotels & Resorts

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 8, 2013

Nice hotel especially for this part of town. Not that the area is particularly run down, but it's not in a big hotel/tourist part of town. Definitely need a car here (as in so much of Houston) or you walk several blocks along the highway service road to get to the nearest restaurant or anything else outside the hotel. Nothing... More

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ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
May 10, 2013

Greetings and thank you for the feedback regarding your recent stay with us. I will look into the telephone issues that you outlines and resolve it. Ron Mader General Manager More

Denham Springs,LA.
1 review
2 of 5 stars Reviewed May 7, 2013

This " Hilton" was not up to what I perceive as Hilton standards. We had 3 people and had to be shuffled to 3 different rooms before we had enough beds to accommodate us and I told them ahead of time that we had 3 people. The second room, we had to go to the desk 3 times to tell... More

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ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
May 10, 2013

Greetings and thank you for your feedback. I did reach out personally to you via your email, if you would please contact me at your convenience so I can explain and resolve the situation, I would appreciate it. Ron Mader General Manager More

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Stockport, United Kingdom
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 5, 2013

Stayed here for the weekend , enjoyed the comfort , great bed and room ideal after a long flight Service is great esp at the bar , the girl was very busy but always found time for great service Breakfast excellent When next in Houston I will make sure I stay here

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See 4 more reviews by russellh731 for Houston
ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
May 10, 2013

Greetings and thank you for the feedback. I am very pleased that you had an Excellent stay with us and I appreciate your comments regarding our bar tender and breakfast and will share with our staff...thank you so much! Ron Mader General Manager More

Granbury, United States
1 review
5 of 5 stars Reviewed April 29, 2013

excellent in every way. the staff and hotel met or exceeded our expectations in every way. We have stayed with them in the past. each experience is as the last.... a pleasure. All Hotel costs a rising. Hilton offers the best value for a full service hotel.

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Review collected in partnership with Hilton Hotels & Resorts

ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
May 4, 2013

Greetings! Thank you for staying with us on multiple occasions! We really do pride ourselves in delivering Excellent Service and more importantly is being consistent in our delivery. I appreciate the positive feedback and look forward to seeing you on your next visit! Ron Mader General Manager More

Orlando, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2013

When traveling and experiencing airline issues the worst that can happen is to experience a bad hotel. I have a bad traveling experience due to weather. Got to hotel late and exhausted. Hotel crew walk the line to help me feel better. After a long working day welcome greetings by staff make a difference. (Including security)

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ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
May 4, 2013

Greetings! Thank you for your feedback regarding your recent stay with us. I am so pleased that our staff could recover your long, exhausting day for you. I hope that you have a chance to visit us again in the near future Regards Ron Mader General Manager More

Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 28, 2013

I booked a week before I needed the hotel - and it was All Stars (NBA) weekend so hotel prices were absolutely insane. Therefore I paid a massively inflated price for this hotel and was disappointed by that, but it couldn't be helped and the high demand was not the hotel's fault, nor was the fact that due to business... More

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See 2 more reviews by MsHellfire for Houston
ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
May 4, 2013

Greetings and thank you for choosing us for your stay. The NBA allstar weekend did make it quite interesting to visit Houston. I hope that you have a chance to visit again. I appreciate your positive review regarding our breakfast buffet and our friendly staff and I will certainly thank Nikos for his service. Thanks again! Ron Mader General Manager More

Wynne, AR
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

From the time we stepped inside the door, the staff were friendly and attentive. The front desk staff, bellmen, and restaurant servers all provided great, authentic service. The lobby area appeared newly remodeled, and our room was clean and functional. We had an issue with the air conditioning not working properly; however, engineering was up within three minutes of our... More

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ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
April 23, 2013

Greetings and thank you so much for the Excellent review. We are very proud of our staff and I appreciate you sharing your experience. Please visit us again, we will take good care of you! Best regards Ron Mader General Manager More

traussefrance
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 17, 2013

if every hotel in the USA had this attitude to service - OMG where wpould we be? Strange location but everyone had the right attitude...had to call the Hotel GM to say 'THANK YOU The executive club was well organised and the shuttle took my wife to the galleria for shpping!..even was taken in the golf buggy to my car... More

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ronald_mader, General Manager at Hilton Houston Southwest, responded to this review
April 23, 2013

Greetings and thank you so much for the 10/10!! Our associates live the culture of hospitality and I am so glad that you stayed with us. I will share your Excellent comments with our associates and we will celebrate! Thank you for sharing! Ron Mader More

 
 
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Additional Information about Hilton Houston Southwest

Also Known As:
Hilton Houston Southwest Hotel Houston
Hilton Houston Southwest Hotel
Hilton Hotel Houston
Hilton Houston
Houston Hilton
Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #191 of 437 hotels in Houston
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Stay at the Hilton Houston Southwest hotel, only nine miles from the Sugar Land business corridor, and 10 miles from downtown Houston. Located just off Highway 59 and two miles southwest of Loop 610, this Houston Galleria hotel is three miles from the prestigious Houston Galleria area and offers complimentary local transportation. Centrally located to Houston attractions such as Reliant Stadium and Minute Maid Park, the hotel is 30 miles from George Bush Intercontinental Airport (IAH) and 18 miles from William P Hobby Airport (HOU). ... more   less 
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