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Hilton Houston Southwest

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6780 Southwest Freeway, Houston, TX 77074-2102
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Best prices for: 1 room 1 guest
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Hilton Houston Southwest
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Hilton Houston Southwest
Hilton Houston Southwest
Hilton Houston Southwest
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404 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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cedar hill, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

great ! loved location !!loved the staff next time I return to houston would love to stay at the same location. I always find the best deals and great hotels and flights on price line. I am already searching for my next trip to california

Review collected in partnership with Hilton Hotels & Resorts

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Flower Mound
1 review
3 of 5 stars Reviewed 6 days ago NEW

Only one person was manning the front desk during both check-in and check-out despite having multiple guests to handle. Finally after several minutes, a second person came out of back office to help. Check-in was at 9pm. Check-out at about 8am. Also prepaid for room on Hilton.com yet hotel also charged my credit card directly for room night. Working with... More 

Review collected in partnership with Hilton Hotels & Resorts

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Austin, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

This hotel was a nightmare from the moment we stepped in the lobby. It was 10pm and the lobby was full of people lingering. We were given room 222. When we got off the elevator, 30 people were in the hall, again just hanging out. The room was across from a banquet room and a loud party was going on.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Please accept my sincerest apology about the experience that you had at our hotel. That is not the typical experience that can be expected at our hotel. We hope that you give us another opportunity in the future. Rizwan Marfani Asst. General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Very good hotel. Clean, comfortable, very convenient location, and friendly staff. In additional to all these, their attentive and friendly staff are great. One of the staff, Adonis, helped me to replace one of my flat tire in the early morning. That made my day and stay! I would certaily come back to this location again.

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for comments about our hotel. I am glad that Adonis was able to be of assistance with your flat tire. He is truly an asset to our hotel and has received compliments from our General Manager about his service. Thank you for taking the time out of your schedule to share your experience. Rizwan Marfani Asst. General Manager More 

Grantsville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It may be that the rates were discounted because of the rennovation however, I received great service and the hotel was clean. The big bonus for me was the laundry facility, after staying in a hotel for two weeks it was time to wash cloths. The cloths washers and dryers are complimentary and there are a few chairs and a... More 

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate you staying with us on your visit to Houston. We're so glad that you made use of our complimentary laundry service had an opportunity to take break and watch some TV. Our goal is to make sure our guests are as comfortable as possible when staying at the Hilton Houston Southwest. I'll make sure that I share your... More 

Hurst, Texas, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I were here on business. We heard a light rap on on our door about 7:30PM. It was a hotel employee with a cart of complementary snacks including bottles of water. What a delightful surprise! The friendliness of the staff and the neat little surprise snack will make this our place to stay when we come to... More 

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for writing about your stay with us. I am so glad that you had an opportunity to experience our wow cart. It is one of the many ways we like to assure our guests are comfortable and are treated like family. Thank you for your business and we hope to see you in the near future. Rizwan Marfani... More 

portland,texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I come to Houston at much at we can ,of all the hotels we've stayed the Hilton is the nicest so far .The service is wonderful ,the staffs make you feel welcome they made eye contact and say hello.I hate to go to a place of business and feel like you 're not welcome there. I would... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Eric, Thank you for staying with us while you were in Houston. It's a pleasure to hear that you and your family had an opportunity to experience Hilton Southwest hospitality. Our goal is to always treat our guests with respect and make sure they are taken care of. I will be sure to share your comments with our entire staff.... More 

Baton Rouge, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

It was clean and check-in and check-out was easy and efficient. The reason my co-worker and I chose this hotel was because our conference was being held there. However, there are not any great restaurants or anything fun to do nearby. You have to get back on the interstate and get to any good restaurants.

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate your recent visit to our hotel. You're right about not being able to see any restaurants around our hotel. However our complimentary shuttle service can take you to hundreds of restaurants located right in our back yard. Our hotel is actually tucked away in one of the most culturally diverse areas of Houston offering a wide range of... More 

United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Hotel was a typical Hilton but has limited parking and is somewhat loud if your room faces the highway. Pool area is so so. Hotel restaurant/room service was tasty and fast. Bed was comfy, pillows were very flat. Big flat screen TV lots of channels.

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for providing feedback about your stay. We're delighted that you found our hotel restaurant service fast and our food to be tasty. We take great pride in providing a comfortable stay in our guests rooms and were pleased that you enjoyed our comfy beds. Thanks to your feedback we recently addressed in our managers meeting on improvements we... More 

Hondo, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Like many Hiltons it is a nice hotel, but the Management and Safety was not like most. They first of all could not change my reservation over the phone and asked me to come in and do it. Which was not a problem. During check in, a manager with grey specks in his hair was rude when he asked if... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I am very sorry about the issue that you had at our hotel. Our staff is focused on value, respect and service as a top priority. We're sorry that in this instance we failed to give you the service that you expect at Hilton Hotels. We have shared your comments with our executive managers and will use them to improve... More 

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