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Hilton Houston Southwest

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6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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422 Reviews from our TripAdvisor Community

Traveler rating
    148
    99
    89
    54
    32
See reviews for
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246
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Charleston, South Carolina
Top Contributor
67 reviews 67 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We got there and initially had no issues. We went to room 716 and discovered it was extremely humid. We investigated further and had no success with the thermostat/AC unit. We saw mold was growing in the creases of the ceiling and the ceiling was spongy to the touch. In the back corner of the ceiling were water bubbles from... More 

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to provide feedback about your stay. I am sorry to hear that you did not have a pleasant stay with us. We take our guest feedback very seriously and have discussed your issue with the Manager that was on duty and all of the associates involved. Your review will be used as a learning... More 

Petit Valley, Trinidad and Tobago
1 review
5 of 5 stars Reviewed 1 week ago NEW

Hotel staff was helpful and friendly. Rooms were clean and very well appointed. Would stay again. Was being renovated when I was there, but they did not make it obtrusive. Restaurant staff were also very friendly.

Review collected in partnership with Hilton Hotels & Resorts

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austin, United States
1 review
3 of 5 stars Reviewed 1 week ago

i would like a nice and quite in the morning. and please get someone that can speak English more clearly. But other then that it was pretty good location for me. Parking was nice and big and security was there at night too so i feel safe about my car.

Review collected in partnership with Hilton Hotels & Resorts

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Sugar Land, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel undergoing renovations. But, no inconvenience. Staff very friendly and helpful. Free breakfast a big plus. Location close to important venues. I've stayed at this property several times, and will definitely return.

Review collected in partnership with Hilton Hotels & Resorts

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Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your comments regarding our staff being helpful and friendly. At the Hilton Houston Southwest we take pride in making sure our guest are cared for, valued and respected. Please visit us soon to see the exciting changes we are making at our hotel. Rizwan Marfani Asst. General Manager More 

Orange, Tx
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was clean and in nice condition, however the condensation from the air conditioner had the carpet in front of it wet. At 9:30 on Sunday morning they began construction on the room directly about us. This went on for about a half hour.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for reviewing your recent stay at our hotel. We take great pride in our hotel and the service that we provide. I am so sorry to hear that you were inconvenienced by the renovation noise. We make every effort to be sure our guest are minimally impacted by our renovation, We have also addressed your comments with our... More 

McAllen, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It's a nice and cozy place to stay for travelers, room is clean and staff are all friendly. The food is good at the Desert Rose Cafe. Prompt service. We also would like to commend the Chef Supervisor Raymond Arazo for being so accommodating and friendly to us. Thumbs-up! :-)

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your review about the Hilton Houston Southwest. It is excellent to hear that the staff took care of you and you enjoyed your time at our restaurant and bar. Chef Raymond is an asset to the hotel and we're glad to have him on our team. He will be recognized for his outstanding service in our upcoming... More 

Arlington texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed at this hotel for a weekend just to meet with some friends and to sight-see. The check-in went rather smoothly and the only criticism was the lack of parking spaces available. After settling-in, we decided to have dinner at the hotel's restaurant, the Desert Rose. Although the restaurant was not very crowded at the time,... More 

Was this review helpful? Yes 1
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate your comments about your recent visit to our property. We're delighted that you had an opportunity to enjoy our restaurant and meet Chef Ray. Ray and our team take great pride in our menu and prepare it to perfection on a daily basis. We hope to have you and your wife visit us again very soon. Rizwan Marfani... More 

Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a follow-up to a previous review. I've been staying here, almost every week, since January of 2015. The staff, (Rizwan, Paula, Arcee, Simone and Noe) have been awesome! My room is always clean, my bags and dry cleaning are alway ready for my arrival, the front desk staff is always friendly and efficient. The restaurant and bar is... More 

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your review of the Hilton Houston Southwest. I appreciate your comments about the staff and will be sure to recognize everyone mentioned in our upcoming staff meeting. Rizwan Marfani Asst. General Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago

The good: Check-in went well and staff was friendly. Room was clean and appeared updated and beds were comfortable. The bad: Very old and noisy air conditioner unit with a 1970's looking brown wooden box over it. Shower control was old and hard to operate. The sink drains make a bongo drum sound after the water is turned off and... More 

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate you taking the time to give us your candid feedback. Our management team is committed to providing an up to date comfortable hotel. Your concerns are being addressed in our renovation that is currently taking place. We would like to invite you back soon to experience the improvements we have made. Rizwan Marfani Asst. General Manager More 

Travelers are raving about these Houston hotels

Austin
1 review
5 of 5 stars Reviewed 2 weeks ago

Van and her crew were very very very very very professional and friendly. They treated us extremely well. It was a pleasure to stay there. Despite the work being done on hotel, it was a pleasant stay!!!!!!!!!!!!! We will stay at this hotel again.

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your review of the Hilton Houston Southwest. I'm delighted to see that you enjoyed your stay with us. Van will be recognized by our management team for the outstanding service she provided. We're glad to have her as part of our excellent service team. We look forward to serving you again very soon. Rizwan Marfani Asst. General... More 

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