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Hilton Houston Southwest

3.5 of 5 6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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Hilton Houston Southwest
Hilton Houston Southwest
Hilton Houston Southwest
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370 reviews from our community

Traveler rating
    130
    93
    78
    43
    26
See reviews for
41
38
32
215
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (370)
  • Mar-May only
    (64)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (114)
  • Dec-Feb only
    (104)
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Austin, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Outstanding, I found the employee very friendly and accommodating. the house keeping service were very helpful at all times, I will and have always recommend Hilton Hotels to my friends and families. There should not be a minimum amount of one explanation of there experiences.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate the kind words about our hotel. We take great pride in making sure our guests feel like they're at a home away from home. It is our pleasure to serve you and to make sure that you are cared for, valued, and respected. Please continue to give us your feedback and tell us what we can do to... More 

Cape Coral, Florida
Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Hilton SW experience was excellent. The lobby was clean and inviting, the room was excellent. The staff and amenities in the concierge lounge was very good. Of course the appetizers were average, but there was a good selection of soft drinks, beer & wine and alcohol. The room was a decent size and clean!!! Even though facing the highway,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for comments about your stay at the Hilton Houston Southwest. We are delighted to see that you had an opportunity to experience our new restaurant menu. We also appreciate that you enjoyed the ample selections of wine and beers in our executive lounge. After a long day’s work and being on the road we know how important it... More 

Long Beach, California, United States
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Was here for a conference and the staff were professional and kind. However, several of their housekeeping barley would say "hi" to me in English. The did respond when I used Spanish! The wait staff in the restaurant were pleasant and attentive. The hotel itself is a bit dated and is needing a face lift...everything feels a bit tired. The... More 

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

We appreciate your feedback regarding your recent stay at the Hilton Houston Southwest. Our guests’ comments serve as an excellent tool for us to examine opportunities that we have to improve our service. We will look into the issues that you experienced and have the appropriate department heads address them. The hotel is also set to have a renovations in... More 

Houston TX, United States
1 review
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay there. Looking forward to staying there again, your staff is very helpful and nice. In addition, my room was great and love the additional parking space available. I just want to say thank you for a pleasant stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank for choosing the Hilton Houston Southwest on your recent visit to Houston. We're glad that you enjoyed your stay and had a chance to experience the people that make the Hilton world class experience possible. We invite you back to come experience the improvements that we are making at our hotel for our guests. Thank you for your feedback... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Located conviently for me to he to everywhere I had to go. I'm sure if the hotel is an old building,but it seems to be nicely renovation into a 5-star hotel. I actually requested for an early check-in, it was approved, we request for a late check-out, it was approved also, even on a off season time, some hotel would... More 

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear anthonydorsey, Thank you for the feedback. It is exciting to know that we made your stay special. I will share your comments with Rizwan and I am sure he will be glad. I thank you for choosing us for your stay and we are looking forward to your next one. Have an Excellent day! Sam. More 

Litchfield, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

I was originally scheduled to stay at this hotel for 15 nights. I saw some reviews that the place was dated but took it with a grain of salt. It was worst than expected. So bad that I never unpacked my bags and checked out the next morning. I was on the 11th floor and could still hear the highway... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Tim O, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We are doing major renovations next month which will address some of your concerns. Once again thank you so much for the feedback. We hope you will consider staying with us again in the near future. Have... More 

Lafayette, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything about Southwest Hilton was excellent. From the moment we walked into the hotel we were greeted by the warm and friendly staff. Check out was a breeze as well. I definitely recommend this hotel to others.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Jakhorri N, Thank you so much for your feedback. We are glad your stay was "Excellent" and you received Excellent service from our "warm and friendly staff". We appreciate your business and look forward to your next stay. Have an Excellent day! Sam. More 

Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

We stay in the hotel in December already almost a week, subject to the hotel's hospitality, especially the hotel restaurant waiter Leticia, greeted us with a smile every day. Although we speak English is not very good, but she was able to know what you need. Perhaps this is the hotel's philosophy.

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your business and review. We’re glad that our team took excellent care of you on your visit to Houston. I will be sure to recognize Leticia in our restaurant for her outstanding service. Our philosophy at the Hilton Houston Southwest is simple; we want to ensure our guest are cared for, valued and respected. We look forward... More 

Humble, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This was by far the best value for the money. I love the option of digital checkin which gave me an opportunity to choose my own room and upgrade to a higher floor of my choice. I just wish it had a mini fridge in the room or at least offered it and/or a microwave.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

Thank you for your review of the HIlton Houston Southwest. Our digital or e-check in is available to all of our Hilton Honors Guests. We're glad that you found the new feature to be of convenience to you. Our management team takes your suggestions very seriously. We will be equipping all of our rooms with mini refrigerators in the upcoming... More 

Houston, Texas
Contributor
14 reviews 14 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here because of the price, and the location was close to relatives. The staff were very professional and hospitable. The rooms were okay, may need a small upgrade compared to other hotels we've stayed at. Thanks for making our stay a good one

Was this review helpful? Yes
Rizwan M, Manager at Hilton Houston Southwest, responded to this review

I appreciate your feedback regarding your recent stay at the Hilton Houston Southwest. Thank you for the feedback about our professional and hospitable staff members-they are truly what make our hotel special. We will be addressing your issue with the room needing an upgrade in the upcoming months with an extensive renovation. Visit us soon to see the improvements we... More 

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Additional Information about Hilton Houston Southwest

Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston Southwest 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Hilton Houston Southwest Hotel Houston
Houston Hilton
Hotel Style:
#62 Business Hotel in Houston

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