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Hilton Houston Southwest

3.5 of 5 6780 Southwest Freeway, Houston, TX 77074-2102
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Hilton Houston Southwest
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Hilton Houston Southwest
Hilton Houston Southwest
Hilton Houston Southwest
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342 reviews from our community

Traveler rating
    117
    85
    73
    43
    24
See reviews for
37
35
32
200
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at this location twice now because it's about the best price for a Hilton in the area. But I think this time may be my last. There is a reason there is a security guard out front in a golf cart-it's a dark parking lot just off of the highway. At the shopping center you pass just... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Mandy M, Thank you so much for your feedback. My apologies that we were not able to exceed your expectations. As Hilton hotel we take our guest safety and security very seriously. We offer security similar to many other hotels in Houston area even we are less than 2 blocks from Police Station. Golf cart issued to security is... More

Bowling Green, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

We attended a marriage retreat which consisted of 200 people. Staff went out of their way to satisfy everyone and they did it with a smile! They were super nice, friendly, helpful and professional. The hotel was so beautiful and clean. We really enjoyed our stay and would recommend it to everyone!!!

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Momma_D14, Thank you so much for the feedback. We are very proud of our Excellent staff and Excellent Service they provide. I am very happy that you enjoyed your stay. I appreciate your business and looking forward to your next visit. Have an Excellent day! Sam More

Houston, Texas
1 review
4 of 5 stars Reviewed 1 week ago

We truly enjoyed our stay; the hotel was very nice and clean room w Starbucks! Food was overall good. We liked the london broil and bread pudding. The atmosphere in the conference room was good. Great

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Comesia B, Thank you so much for your feedback. We are excited you enjoyed your stay. We are very proud of our Excellent Service. Looking forward to your next event. Have an Excellent day! Sam More

1 review
4 of 5 stars Reviewed 1 week ago

I recently had the most enjoyable stay at this hotel. My husband and I attended a Marriage Retreat there and we, along with others, were treated with royalty!!!!! All servers and hotel personnel were professional, friendly, and attentive. The General Manager was on site assisting and asking guest if they had what they needed. I enjoyed their hospitality. The one... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Jennifer B, Thank you so much for your feedback. We are very happy to know that you loved our Excellent Service. We really appreciate your comments and will use it to improve future guest satisfaction. We look forward to your future stay. Have an Excellent day! Sam More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We attended a marriage retreat here along with 400 people. Everything was done in excellence! Wow! The service of the staff was phenomenal, it seemed, as if, we each had our own personal assistant! It super exceeded our expectations!! Also, we heard the hotel us about to have a huge renovation! We will definitely recommend to other groups looking for... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Brighthome, Thank you so much for your feedback. We are really excited that we exceeded your expectations and made your stay Excellent. We appreciate your business and looking forward to your next event. Have an Excellent day! Sam More

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

She is been very nice and provided excellent service in breakfast area. She understood customer expectations most of them time. Always served with smile. I always love to come here because of the service that i am getting here.

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Travel P, Thanks for the feedback. I appreciate you recognizing Leticia Excellent Service. We are proud of her. Thank you so much for your business. We are looking forward to see you again very soon. Have an Excellent day! Sam. More

mckinney tx
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here with my son's hockey team, and was shocked that this hotel greeted the boys with both a banner welcoming them, and gift bags for each player, placed discreetly in each room after check in while we were at the boys first game. The area around the hotel is not the best, but that was nothing to do... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Dallasmom2, Thanks for the feedback. We encourage our staff to be involved with our guests and are very proud of Excellent Service provided by our staff! I am excited to hear that you enjoyed your stay. Please do consider us when you visit Houston. Have an Excellent day! Sam. More

Frisco, Texas, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I, along with my daughter and our great grandson had reservations for 2 rooms for2 nights at the Hilton Southwest Houston. We have stayed there before, since I have to visit MD Anderson every 3 months for tests and reviews. As usual, we found the staff very pleasant and helpful, and the stay very comfortable. Anytime we... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Feroze P, Thanks for the feedback. We truly appreciate your repeat business. I can understand how stressful medical treatment is. I am happy that my staff could help. We are looking forward to your next stay. Have an Excellent day! Sam. More

Olympia, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Hilton Houston during a recent business trip. Unfortunately, I came down with food poisoning from a business lunch. My associates dropped off a package from a nearby pharmacy for me and was delivered by Zain, the bell boy. He was concerned for my welfare and asked if there was anything I needed. I replied: I'll order... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Terre P, Thank you so much for the feedback. I appreciate you recognized Excellent service provided to you by Zain. We are really proud of Zain and rest of our staff for their Excellent service. I hope you are feeling well. We look forward to your next stay. Have an Excellent day! Sam. More

1 review
4 of 5 stars Reviewed 3 weeks ago

Kiara provided great customer service during my stay at the hotel. The staff here is friendly and ready to assist where needed to make your stay enjoyable. I would definitely recommend this hotel to others.

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Damian J, Thanks for the feedback. Thanks for recognizing Kiara's Excellent service. We truly appreciate your business and cant wait for your next visit. Have an Excellent day! Sam. More

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Additional Information about Hilton Houston Southwest

Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston Southwest 3.5*
Number of rooms: 292
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Also Known As:
Hilton Houston Southwest Hotel Houston
Houston Hilton

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