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All 452 Houston hotels

Hilton Houston Southwest

3.5 of 5 Hotel   |   6780 Southwest Freeway, Houston, TX 77074-2102
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Ranked #132 of 452 Hotels in Houston
A recent review
5 of 5 stars reviewed yesterday
hungrytravelerAustin Austin
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315 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

A Guest Service Staff knocked on my door with a "Treats Cart " loaded with gifts of soda, water, potato chips, granola bars, toothbrushes, extra soaps & shampoos. It was a really fun surprise. As a Business Traveler used to getting the cattle in a cattle drive treatment I was really surprised at the effort all the staff made to... More

Review collected in partnership with Hilton Hotels & Resorts

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Denver, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel had the best service I have received in the Houston area. The staff was very friendly and helpful. The housekeeping team took pride in the cleaning of rooms which I could tell everytime I entered my room at the end of the day. Well managed staff

Review collected in partnership with Hilton Hotels & Resorts

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This Hilton is not located in the best of areas when compared to others in Houston. The hotel is nice, very friendly staff and clean. There are no restaurants within walking distance with the exception of a large adult entertainment venue down the street, if that's your niche. Rooms are nicely sized; however, bathroom (in the king room) is very... More

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Charlotte, North Carolina, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Enjoyed staying at the hotel while in town for a wedding. My Dad and his wife enjoyed it. For me I would have enjoyed staying at more contemporary spot but this was not a party trip. The staff was helpful and the property clean. I did enjoy the easy access to the highway and its in close proximity to the... More

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1 review
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel numerous time for business. The staff is always very pleasant and eager to go the extra mile to ensure my stay is satisfactory. Julian T. is one of the front desk employees. He is always very prompt, professional and courteous. He incessantly provides quality customer service. The times I've encountered issues, he was quick... More

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1 review
1 of 5 stars Reviewed 4 weeks ago

It is very noisy all over the hotel, the room is not insulated, we have to call the front desk to stop the noise. Building is outdated, restroom at the lobby always run out of toilet paper, and trashcan was not cleaned out. 1 star is for the friendly staff except for the extremely rude manager, Mr. Sarwar. My company... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Holly M, Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your... More

1 review
2 of 5 stars Reviewed 4 weeks ago

We stay this hotel for 3 days, the price should be $69 pet night. I get this price when I checked out, but my friends were charged $119 per night. It's really bad thing. We booked.. this hotel at the same time. We are disappointment with this

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Feng I, Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your... More

Plano, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Have you ever felt so helpless about the hotel you stayed in, even though it should not to be a problem at all? We had. Miracle how did this place get a rating of so many stars with such horrible, inpatient, and rude management and credibility. When we were checking out, managers wouldn't honor the group rate that they have... More

Was this review helpful? Yes
Kiana W, Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your business and your... More

Mankato, Minnesota, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel staff was great. They took care of every request we had. The mens room was a bit of a mess, though, but they cleaned it immediately after being asked. It clearly had been ignored since we are working in the bar all day and literally no one had entered or exited all day when I went into it.... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Connie H, Thank you for taking the time to provide feedback regarding your stay with us. I am excited to know you received Excellent Service and noticed our great staff. Please do visit us when you back in Houston. Have an Excellent day! Sam. More

Dallas, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

building is outdated, restroom at the lobby always run out of toilet paper, and trashcan was not cleaned out. 1 star is for the friendly staff except for the extremely rude manager, Mr. Sarwar. my company was booked for the weekend for a group rate, and later when i added more rooms the sales on the phone gave me another... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Ava406, Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your business... More

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Additional Information about Hilton Houston Southwest

Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Houston Southwest 3.5*
Number of rooms: 292
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Also Known As:
Hilton Houston Southwest Hotel Houston
Houston Hilton

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