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All 451 Houston hotels

Hilton Houston Southwest

3.5 of 5 Hotel   |   6780 Southwest Freeway, Houston, TX 77074-2102
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58%
Ranked #126 of 451 Hotels in Houston
A recent review
4 of 5 stars reviewed 2 weeks ago
Connie H Mankato, Minnesota, United States
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309 reviews from our community

Traveler rating
    100
    77
    66
    42
    24
See reviews for
33
32
32
179
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 weeks ago

It is very noisy all over the hotel, the room is not insulated, we have to call the front desk to stop the noise. Building is outdated, restroom at the lobby always run out of toilet paper, and trashcan was not cleaned out. 1 star is for the friendly staff except for the extremely rude manager, Mr. Sarwar. My company... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Holly M, Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your... More

1 review
2 of 5 stars Reviewed 2 weeks ago

We stay this hotel for 3 days, the price should be $69 pet night. I get this price when I checked out, but my friends were charged $119 per night. It's really bad thing. We booked.. this hotel at the same time. We are disappointment with this

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Feng I, Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your... More

Plano, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Have you ever felt so helpless about the hotel you stayed in, even though it should not to be a problem at all? We had. Miracle how did this place get a rating of so many stars with such horrible, inpatient, and rude management and credibility. When we were checking out, managers wouldn't honor the group rate that they have... More

Was this review helpful? Yes
Kiana W, Manager at Hilton Houston Southwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your business and your... More

Mankato, Minnesota, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel staff was great. They took care of every request we had. The mens room was a bit of a mess, though, but they cleaned it immediately after being asked. It clearly had been ignored since we are working in the bar all day and literally no one had entered or exited all day when I went into it.... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Connie H, Thank you for taking the time to provide feedback regarding your stay with us. I am excited to know you received Excellent Service and noticed our great staff. Please do visit us when you back in Houston. Have an Excellent day! Sam. More

Dallas, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

building is outdated, restroom at the lobby always run out of toilet paper, and trashcan was not cleaned out. 1 star is for the friendly staff except for the extremely rude manager, Mr. Sarwar. my company was booked for the weekend for a group rate, and later when i added more rooms the sales on the phone gave me another... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Ava406, Thank you for taking the time to provide feedback regarding your stay with us. We would like to sincerely apologize that the rate for your group was not available at the time of booking. We will share your concerns with our management staff so a similar situation can be avoided in the future. Thank you for your business... More

Chicago, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here for one night to visit some friends in Houston. I was nervous because the reviews weren't great, but the place was perfect. It was clean, accessible, and even the pool was very nice. But the real gem here is the people. So over the top nice, they made me feel like family. I had a total blast... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Corey M, Thank you so much for the feedback and your recommendation. Our goal is to provide Excellent Service so I am glad you noticed the Service aspect and enjoyed overall stay. We are looking forward to your next stay. Have an Excellent day! Sam. More

San Antonio
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this property for weeks at a time for over three years. Rizwan, Sam, Lynn, Noe and Paula conatantly work to exceed their guests expectations. The rooms are large and clean and the on-site restaurant does it up right with a hot, made-to-order breakfast or buffet in the morning and a stellar meal for dinner. Every detail... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Brandon H, Thank you so much for the feedback! We treat our guests as family and I am happy to know that so many of our associates were involved to make your stay Excellent. Looking forward to your future stays. Have an Excellent day! Sam. More

Abbeville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I am typically an early riser, but the environment in this Hilton facility was so comfortable and quiet, I slept 2 1/2 hours beyond my usual wake-up hour. Our room was very clean, and the desk clerk was very efficient and friendly.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Duane D, Thank you so much for the feedback. I am glad you witnessed Excellent Service of our staff and enjoyed your stay. Please visit us again when you are in Houston. Have an Excellent day! Sam. More

austin, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Great service by the evening bar attendant, although they were serverly understaff. Greatly disappointed in that the GM did not return my call as requested. This property and its management team do not live up to the Hilton brand promise

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Dear Jim L, Thank you so much for the feedback and my apologies for your troubles. I am not aware of the issue you mentioned. Please feel free to reach me at sam.sarwar@hilton.com or at the hotel 713-735-6117. Thanks. Sam Sarwar More

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hilton Southwest Houston is an older Hilton but CONSTANTLY tries to give their guests excellent service. They actually have greeters standing by the elevators each morning to wish you well each time you leave in the morning. I stayed at the Hotel for 4 weeks in July and was amazed by the help by the front desk. There are... More

Was this review helpful? Yes
Sam S, Front Office Manager at Hilton Houston Southwest, responded to this review

Thank you so much for the feedback. We are happy that you enjoyed your stay. I shared your comments with Cyndie and Noe and they both were excited, thanks! We are looking forward to serve you in future. More

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Additional Information about Hilton Houston Southwest

Address: 6780 Southwest Freeway, Houston, TX 77074-2102
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Houston Southwest 3.5*
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Also Known As:
Hilton Houston Southwest Hotel Houston
Houston Hilton

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