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Hilton Houston Plaza/Medical Center

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6633 Travis Street, Houston, TX 77030-1308
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Hilton Houston Plaza\/Medical Center
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402 Reviews from our TripAdvisor Community

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Fort Worth, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Not a good value. This location does not represent the Hilton brand's expectation of quality and/or service. Facility was average, perhaps aging, but the primary concern was the poor performance of staff to address maintenance, parking, restaurant service, etc. As a Hilton Honors Diamond member, I was very unhappy. Next time, I will stay at a quality hotel and pay... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paul R
Overland Park, Kansas, United States
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

Hotel is old and outdated. Pool area was filthy and not maintained. There is NO Hot Tub at this hotel and pool is not heated. waste of time having this space outdoors when it cannot be used half of the year. Rooms need some serious maintenance. They are old, several issues needing repair. Hotel lobby is under construction, no bar... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Fraser M
Palatka, United States
1 review
2 of 5 stars Reviewed 1 week ago

This Hilton location is in need of a full overhaul/update. I felt like I was stepping back in time with the furniture and decor. It was overall clean, just worn out and dated. I'm rather surprised that it meets corporate standards.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Edward K
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Edward, Thank you for recently staying with us and taking the time to share your comments. As you probably saw, we are renovating several areas in the lobby and front entrance to the hotel. We are excited about the renovations and look forward to seeing you in the future on your next trip to Houston. More 

Dallas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

While the Hotel isn't going to win awards for interior design, the rooms, though a little dated in their décor (late 90's), are very well appointed, very comfortable, roomy, spotless, with amazing beds. Stay in rooms with even numbers and you'll get a gorgeous view of Houston. The front desk, especially Jasmine who checked me in, are sensational. They made... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark-Brian S
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you so much for your wonderful review. I will share your kind comments about the staff with our team. As you may have noticed, we have begun renovating some of the public space in the lobby as well as in front of the hotel. The guest rooms are slated to begin later this year. We are excited about the... More 

MCALLEN, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This was our second time staying at this hotel and i am in the process of booking our 3rd stay. We go to Houston at least once a month due to our child receiving treatment at Texas Children's hospital, which is across the street and on street over. So a nice short walk across the sky walk and we are... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Iris M
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for sharing your comments about your stay. We are delighted that you have enjoyed your experience with us. We wish the very best for your child while they receive treatment at the hospital. Please let us know if there is anything you need on your next trip. More 

Houston, United States
1 review
5 of 5 stars Reviewed December 30, 2015

The Hilton Houston Plaza/Medical Center is an excellent hotel to stay when you are visiting the Texas Medical Center in Houston, Texas. The desk staff were very nice. Great location for a visit to the Elite Surgical Center which is next door to the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Edison J
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for taking the time to share your comments about your stay. We are delighted to hear that you enjoyed your visit. We hope to see you again on your next trip to Houston. More 

houston, United States
1 review
1 of 5 stars Reviewed December 21, 2015

I stayed in a room at this hotel where the heater did not work. So, I called the front desk and the representative told me "Oh, just wait 15min, it should start warming up". I called back after 15min and stated that it was not warming up. The representative told there was nothing they could do but put me in... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anna R
Spencer, MA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 19, 2015

The desk staff were very nice and polite. The service staff were the worst I ever experienced. Twice cleaning crews had their big carts in the customer elevators when freight elevators were 30 feet around the corner. And even worse they were rude, the were not nice or polite and they did not do a thing to let us in... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steven J T
Level Contributor
6 reviews
4 of 5 stars Reviewed December 16, 2015

We have stayed here many times over the past 18 months. Great location, close to all the hospitals in the medical center. Very friendly staff, especially Eugene who does everything from schlepping luggage to driving the shuttle. My favorite part is the huge rooms. I get up much earlier than my wife but I'm able to hang out in the... More 

Helpful?
Thank Ross F
Tampa, Florida
Level Contributor
146 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed December 14, 2015

Property is old and dated, lobby is horrible, rooms are dated, location is not the best. However, service was good. Front desk staff were helpful and friendly. Restaurant staff and shuttle drivers were great. Shuttle was convenient and they did all the could to help. As mentijed, lobby and rooms are old and dated, would not recommend his hotel until... More 

Helpful?
Thank faarias
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