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All 451 Houston hotels

Hilton Houston Plaza/Medical Center

3.5 of 5 Hotel   |   6633 Travis Street, Houston, TX 77030-1308
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Ranked #129 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
881glendal
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259 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, United States
1 review
1 of 5 stars Reviewed 1 week ago

Stayed in Room 1518 on 9/17/2014. After spending a long day at the hospital visting family, my wife and I returned to our room around 3 am. Exhausted after an emotional day, we got into bed and lifted the covers back, only to see very visible bodily fluid stains all over the comforter. Absolutely disgusting!! Because it was so late,... More

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2 reviews
1 of 5 stars Reviewed 1 week ago

The parking garage is horrible, unless you drive a Mini. Anything bigger and you need 2 spots. We get to the door at midnight. It was locked and not visible from the front desk. Attendant hits the button and yells for us to open the door, but we could not see him until we were inside. Check in took 20... More

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Ashburn, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I am a Hilton Gold Member and stay in A LOT of Hilton Hotels throughout the US. By no means am I a complainer. Read my other TripAdvisor Reviews. I stayed at this property last weekend on a business/pleasure trip. To start, I had quite a few bags and other items (I was in town for the NFL Opener and... More

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

SSalins - Thank you for your thoughts on your stay. Like most hotels, we contract with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and promise the situation has been addressed. More

1 review
3 of 5 stars Reviewed 3 weeks ago

No luggage carts available. Difficult to find the bell man and understand the parking situation. Drive into parking garage, get ticket, take elevator down from parking garage to hotel foiyer, get in hotel elevator and use door opening card before elevator will operate. Seems awkward and expensive.

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your comments. Because we do share the garage with the professional medical building next door, it can be confusing. The card readers in our elevators simply add another layer of safety to the property by not allowing non-hotel guests on the floors. More

San Antonio, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ok, the Hilton is not a 5 Star, but the location is nice if you are going to the medical center. They have an on site restaurant, which I ate breakfast buffet for $26. The service was good , but think Holiday Inn free buffet with waiter and pay $26 for it. No food in the area with-in walking distance... More

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for taking the time to share your thoughts. I appreciate you taking the time to comment on the service the staff provided. I am happy to mention the hotel will undergo a complete renovation in all areas and will look fantastic. More

Houston, United States
1 review
4 of 5 stars Reviewed August 24, 2014

In-room safe didn't work for half of trip, despite multiple reports and requests for service. Trips to/from room/garage was ridiculous. Garage machine ate my ticket. Key cards locked me out TWICE in an hour, necessitating trips to lobby (18 floors). One of only 2 elevators stopped working. Thankfully, no one was stuck on it!

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your comments on your stay. I apologize that your experience was marred by several things. I have shared your review with our staff members and promise they will all be addressed. More

Rancho Santa Fe, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 20, 2014

Location great for Texas Med. Ctr and Rice Univ. Hotel provides complimentary shuttle service to 2-mile radius of hotel. Room size good. Staff is generally friendly and helpful. Amenities are basic and minimal. Furnishings are very basic, but room is generally clean.

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your review. I am happy to mention that the hotel will begin a renovation that covers all areas. We hope to see you again on your next trip! More

2 reviews
3 of 5 stars Reviewed August 20, 2014

An average hotel in a good location. The rooms are nice but furnishings dated and dusty in appearance. The restaurant furnishing reminds one of the early 70's but the service staff is attentive and the food is good and prices acceptable. Not worth the valet service of 20 dollars.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your comments on your stay. I appreciate you mentioning the service provided by our great team members. I am happy to mention we will be starting a renovation by the end of the year. The hotel will look fantastic! More

Dallas, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 18, 2014

Suites are huge; living room, room and two bathrooms. The restaurant is very elegant and serves great buffet breakfast. It is two minutes walking from the Medical Center and five minutes from Rice University. You can also take the metro from the hotel; so do not need a car to go to the museums, or downtown.

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your wonderful review. We are so happy you enjoyed the suites. The extra space is a great amenity to have while traveling. We hope to see you on your next trip! More

Overland Park, Kansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 13, 2014

We stayed at this hotel as it was close to MD Anderson. The receptionist, Jasmine, was excellent. The rooms were fine. We did not get the rate quoted and the supervisor was very smug. When I asked for the General Manager, it was like asking for the Presidents name. We ate at the hotel restaurant and I ordered a french... More

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your feedback. We regret we were not able to provide you with the dining experience you expected. We are constantly updating our menu offerings and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area. More

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Additional Information about Hilton Houston Plaza/Medical Center

Address: 6633 Travis Street, Houston, TX 77030-1308
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Houston Plaza/Medical Center 3.5*
Number of rooms: 183
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Also Known As:
Hilton Houston Plaza Hotel Houston
Houston Hilton

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