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Hilton Houston Plaza/Medical Center

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6633 Travis Street, Houston, TX 77030-1308
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Hilton Houston Plaza/Medical Center
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Hilton Houston Plaza/Medical Center
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358 Reviews from our TripAdvisor Community

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Traveler rating
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    72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, United States
2 of 5 stars Reviewed yesterday NEW

The hotel is in terrible shape. We waited about 5 minutes for the valet to show up which never did. You have to walk quite a distance from the garage to the lobby. The garage is extremely hot in the Texas summer and there are stairs in some areas of the garage where you have to access the elevators. Our... More 

Review collected in partnership with Hilton Hotels & Resorts

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mansfield,tx
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

MY stay was great. We were at a conference. The pool could of been open later. The Staff kept our bags on Sunday while we attended the conference which was a big help. When the conference was over we went back & picked them up. The rooms I rented were very nice. I think they were suites. The hotel was... More 

Review collected in partnership with Hilton Hotels & Resorts

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Nacogdoches, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We walked into the hotel and were warmly greeted by staff members who remembered us from last time--that is *golden* in my experience. Kelly, Willis, and Jazzmine at the front desk, as well as Francisco at breakfast, made us feel like royalty. The free shuttle is a great way to get around the area without dealing with the traffic--or the... More 

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Lafayette
1 review
5 of 5 stars Reviewed 2 weeks ago

Just the parking in that tower was a little uncomfortable, and you have to pay. Would stay at this Hotel again. We stayed in a suite and it was very nice and comfortable. Pool was on 9th floor very clean and nice.

Review collected in partnership with Hilton Hotels & Resorts

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Lufkin, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The name Hilton used to represent one of the elite hotels. This hotel is only average and a little overpriced for the age of the hotel. The hotel is clearly old and needs a lot of maintenance and my room needed a little more cleaning. The amenities are no big deal. The internet service was unreliable and dropped out during... More 

Review collected in partnership with Hilton Hotels & Resorts

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Houston, United States
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Since all my stays are leisure, it's very important that I get the best guest's experience. The front desk agents set the tone and mood for a great stay instantly. My stay was a last minute decision; therefore, I called ahead to see if one of my high floor, favorite, rooms was available; Willis with whom I spoke with by... More 

Was this review helpful? Yes 1
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Ms. Dixon - Thank you for your wonderful review. We are very proud of each of our staff members. They work hard on providing that level of service you expect at a Hilton property. I am proud to work next to them on a daily basis. I have shared your comments with the department heads as well as the staff... More 

New Orleans, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Willis is one of the most remarkably kind, efficient and caring people I have ever encountered. He is sincere, gracious and always ready to help or assist in any way. He is a Gem to the Hilton Family and his consistent manors of customer service should not go unnoticed by his managers. I am not looking forward to the constant... More 

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Michael and Betsy, Thank you for recognizing Willis! I agree that he is a true asset to the hotel as well as good representation of Hilton. His desire to provide the best possible experience to our guests is one of his many attributes. More 

Granger, Washington
Level Contributor
11 reviews
7 hotel reviews
5 of 5 stars Reviewed June 22, 2015

The staff were all friendly and very helpful during our recent stay. The room, a large suite was quiet as were the halls. The only draw back is the air conditioning. When it comes on it is noisy. There is no way to keep the fan on so the noise isn't noticed.

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Joel - Thank you for your kind comments about the staff. Customer service is the backbone of our industry. Our staff works hard to make sure each guest enjoys their experience. We hope to see you again on your next trip to Houston. More 

1 review
2 of 5 stars Reviewed June 22, 2015

Hotel located in the beautiful and green Rice Village. In the hart of Museums and within walking distance of the Rice Village Mall. My trip was mainly medical purpose, as MD Anderson has a special deal with Hilton Medical Plaza. The space of the room is appreciated for a suite and the price affordable. However Hotel desperately requires an overall... More 

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for taking the time to share your comments. I am delighted to share that we are planning to begin a complete renovation at the property that will address all the issues you mentioned. The hotel will look fantastic. Thanks again for your comments and we hope to see you back. More 

Houston, United States
1 review
4 of 5 stars Reviewed June 11, 2015

My room was incredible - actually a suite!! Everything was beyond what I expected, except the phones didn't work. I've already gotten that fixed, though. Otherwise, the suite had a fantastic living room with sink and refrigerator plus TV and numerous seating options. I would stay there again. My only problem, which they will fix, is the fact that none... More 

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Ross, thank you for your review. We are delighted that you enjoyed the extra space that our suites provide. They are perfect for all types of travelers. I have shared your comments regarding the phones to our staff and will make sure its corrected. We hope to see you again soon. More 

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