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Hilton Houston Plaza/Medical Center

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6633 Travis Street, Houston, TX 77030-1308
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Hilton Houston Plaza/Medical Center
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Hilton Houston Plaza/Medical Center
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342 reviews from our community

Traveler rating
    121
    98
    71
    33
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

This is my first review of any business ever. I am not one to complain or make anything an issue but...Completely horrible. GUEST SAFETY ISSUES. Everyone, including people visiting for medical reasons should know about this and AVOID the additional stress and THIS HOTEL! We were in town, like many people for medical reasons, concerning our 15 month old daughter.... More 

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Bryan, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel was very convenient to surgery center. The staff was exceptional and the property was excellent. Would definetly reccommend this location to anyone needing overnight stay at the medical center. sdfaf afsf a asdf af a af afho[wh; IJE[ AS ASD.F ;SL DKF NAN ;LAS ;lsfkasf lkj a;'askd';KJA'S;KFJA 'KSJADF A'SDKFA'SD;KFJ PASIISJ'KASF A'SKFJA S';KJSDDFPWEA ' sdf'; jas;asjo a'sd jas g'ask;j gppj'h;kadpiuf;ljsdf'askf... More 

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your wonderful comments regarding our staff. We are delighted that you enjoyed your experience. We hope to see you again soon. More 

Calgary, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Not a bad place and was close to the Reliant Center. Aircon shut off at night and I would wake up in a sweat. Could not get the room cool enough. The breakfast was tasty. On checkout there was no concierge available to help with the extra luggage or taxi.

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for taking the time to share your comments. We value all the feedback we receive and hope to use it to make our operation better. We hope to see you on your next trip. More 

New Orleans, Louisiana
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 weeks ago

The good: we had a suite for a family of 4. Plenty of room, although the beds were small doubles. Parking fees were reasonable. The breakfast was delicious. The bad: Pool and outdoor track look lovely online ... they were closed and badly in need of repair. The carpets in the hallways were coming loose and the carpet tack was... More 

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your comments. We are currently scheduled to begin construction on our total renovation soon. As you mentioned, the pool deck is currently being renovated. The renderings for the hotel are fantastic. We hope to see you after the renovation. More 

Seattle, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel staff are really nice, the location is good for those on business travel, and the exercise room has some nice equipment. But the room itself is in need of some real improvement - it's got a musty smell, the wall paper in the bathroom is peeling, the AC didn't really work, the cable didn't really work - which... More 

Review collected in partnership with Hilton Hotels & Resorts

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your kind comments about the staff. I am happy to pass along the fact that we will soon begin our renovation. The hotel will rival anything in the city. We hope to see you back soon. More 

San Antonio, Texas
Top Contributor
289 reviews 289 reviews
49 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First off I want to say ur room (#1711) was spacious! With that said the first impression from the street was not reassuring, no curb appeal. The hotel parking was on the fourth floor or above of the parking ramp so you had to go down to ground floor cross through lobby and go up a different elevator to your... More 

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for taking the time to share your thoughts. I truly appreciate you mentioning our great staff. I apologize that you were unhappy with some of the aspects of the property. We hope to see you on your next trip to Houston. More 

Dallas, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Traveling with a group of seasoned travels - all Hilton Honors members, mostly Gold & Diamond members, for business. The service levels at the front desk, restaurant and "valet" was atrocious. As another poster mentioned, you pay $18 for valet but then are told "we dont offer valet service on the weekend - the front desk staff has to go... More 

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Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your Brand loyalty. I appreciate your candid comments on the property. I apologize that we missed some opportunities to exceed your expectations. We are scheduled for a renovation that will position the property as one of the best in the city. More 

Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We used the valet the first night we checked in. In the morning when we went to get the car out to get to our meeting there was no one at the valet station. When we asked the front desk their response was there should be someone there and did not offer us any more help. Finally after waiting about... More 

Was this review helpful? Yes
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review

Thank you for your time and sharing your comments. I apologize that some of our staff members didn't quite respond in a more appropriate manner. We strive daily to deliver exceptional quality service. We hope to see you again soon. More 

Round Rock, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff friendliness and responsiveness were excellent. The room was large, clean and comfortable. The location is in a lovely, clean part of the city and near the hospitals and many Houston attractions. We will return soon!

Review collected in partnership with Hilton Hotels & Resorts

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Lake Worth, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a very good hotel specially if you travel for medical reasons. It is located in the middle of the best facilities (Hospitals, Clinics, etc.) Houston TX offers. The entire facility is very clean, service is great, The all roomy designed as small suites, very roomy. Two bathrooms, one in each room. I won't hesitate to stay there again.

Review collected in partnership with Hilton Hotels & Resorts

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