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Houston Marriott Medical Center

#83 of 461 Hotels in Houston
Certificate of Excellence
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6580 Fannin Street, Houston, TX 77030
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Houston Marriott Medical Center
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312 reviews from our community

Traveler rating
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    113
    53
    24
    13
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75
35
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150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very good hotel and with better training or supervision for some of the staff members it could be a great hotel. I would really suggest that they try recording some of their hotel operators for training purposes. Evelyn was kind and helpful. Lidia answered the phone "What!". I was too tired to get up after the 6... More 

Was this review helpful? Yes 1
Roxann C, Executive Assistant at Houston Marriott Medical Center, responded to this review

Thank you for taking the time to provide your feedback regarding your recent stay with us. I was concerned to hear about the service you received from our staff. Please accept our sincere apology for the experience you had while staying with us. We value and care about our guests and you should not have experienced any unprofessional behavior from... More 

Sharon, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

By far the most hospitable staff, friendly and caring...helpful -felt like family when I left - did not want to leave! from the moment I arrived, treated splendidly...front desk smiles and assistance - Jasmin, Bridget, Kelly, Tabia, Noe...Hotel manager Matt friendly and evidently devoted to customer service, the staff seemed like a family. Valet service/shuttle personnel so kind and helpful... More 

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Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our stay here was very convenient and comfortable. The hotel staff was so welcoming and friendly. The hot tub was amazing too (though the view was lacking). The room was clean and comfortable. My only complaints are that the self-parking is terrible (expensive, difficult to navigate, and with a circuitous route to the hotel) and the walls are very thin... More 

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Fairview
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

i agree with roadhods, self-parking was difficult because signage is lacking, i finally pulled into valet area for help and manager has one of the guys lead me to it. You think youre parking at Methodist Hospital, as they are connected to the hotel and hotel has parking arrangement with them. Got lucky with a space near the elevators, I... More 

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Matt M, Executive Assistant at Houston Marriott Medical Center, responded to this review

Good day, thank you for taking the time to provide feedback about your recent stay. We strive to provide great service and exceed all of your expectations so you will return in the future. I am happy to hear our valet attendant was able to help you with parking. I wanted to share with you that there are additional elevators... More 

Houston, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Houston Marriott Medical Center for weekend relaxation. It was very pleasant and nice. The room we stayed were very clean with lots of amenities. Choice of shampoo, lotion, etc. were just excellent. There was a great view of the Medical Center. We went to spend time at the Jacuzzi on the 4th floor. Super clean and... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015 via mobile

We stayed at the Marriott due to the proximity to the hospital for unfortunate circumstances. However the staff at the Marriott made our stay pleasant. I wanted to mention how helpful Nathaniel was in the lobby and how lovely Evelyn was on the concierge lounge. I could tell how both people enjoy their job and how much they make people... More 

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Michigan
Top Contributor
51 reviews 51 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 10, 2015

Enjoyed our stay at the Marriott. The hotel is very clean, and the staff was friendly. Loved the free shuttle that would take you anywhere you wanted to go within a two mile radius. We used it to go back and forth to MD Anderson Medical Center. My husband was very sick and most of the staff was helpful. The... More 

Was this review helpful? Yes 1
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 2, 2015

We were in Houston on a business related trip that involved the M.D.Anderson Cancer Center so this location was chosen for us. We arrived on a Saturday afternoon and drove a rental car from the airport, about a 30 minute drive. Access to parking was very confusing because the signage is really lacking. Once in the parking garage it wasn't... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2015

My husband had appointments at MD Anderson. A very stressful visit because they would decide his treatment options for his lung cancer. From the minute we arrived the staff went beyond service excellence to assure we felt welcomed. I work in the hospitality industry and travel often, this is absolutely one of my best experiences. Thank you to the whole... More 

Was this review helpful? Yes 1
Philadelphia, PA
Top Contributor
311 reviews 311 reviews
61 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed January 27, 2015

Although most people here are for serious medical conditions, the staff makes it a happy place. You can enjoy your stay and forget some of your troubles. Nice location for visiting museums and places of interest in the area. Great restaurants in area also. Only drawback is there in no movie theater anywhere close. I ended up renting movies in... More 

Was this review helpful? Yes 1
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