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Marriott Houston Airport at George Bush Intercontinental

#197 of 474 Hotels in Houston
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18700 John F. Kennedy Boulevard, Houston, TX 77032
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1 room 1 guest
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Marriott  Houston Airport at George Bush Intercontinental
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694 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Norfolk, Virginia
Level Contributor
71 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Upon arrival at 1115p, I called the hotel during taxi in. They verified the city was updating the train tracks from 10p-6a so the trams were not running. The city paid Econo Bus to take riders to the Marriott. As you exit Baggage claim, look for a yellow Econo parking Bus with a red sign on the door that says... More 

Was this review helpful? Yes 1
Yorkshire, England
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for one night and found the hotel to be very clean and comfortable. The staff were all very friendly and helpful, even arranging a complimentary shuttle to the local shopping area for me.

Was this review helpful? Yes
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel can give you at least one more hour of sleep, because is located between terminal A and B, and the train runs every 3 minutes. Rooms are super old but comfortable. It needs renovation ASAP.

Was this review helpful? Yes
IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Oscar Y, Thank you for taking the time to share your experience with us at the Houston Airport Marriott. We have reviewed your comments and we are glad that we were able to make your travels through Houston easier and allowed you the extra sleep with the convenience of our location and the Airport Tram. Thank you again and we... More 

Woodbridge, New Jersey
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is at the airport, very convenient. In the process of being renovated. I'm had a new renovated room. Very nice, with a large shower. Staff is great, very friendly and more than happy to help. Also, ignore the signs, take the luggage cart on the tram and up to your room.

Was this review helpful? Yes
IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

DiveNJ, Thank you for your positive comments about your interaction with our Hosts here at the Houston Airport Marriott. We strive to provide excellent customer service to each of our guest and it is so nice to have our hard work recognized by nice comments such as yours. We have shared your comments with our leadership team to share with... More 

Miami, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First of all the construction and dust all over the main elevators is your welcoming to the Hotel. The personnel downstairs was very unhelpful with his directions for the lobby, I circled twice around the restaurant and other floor just to check in. When I got my room it was not what I originally booked for, it smelled and did... More 

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Las Vegas, Nevada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Absolutely confusing set up for how to get in and out. The floors are like circular tiers. Could not find the fitness center. Pool eas closed for renovations. Could not locate restroom outside of wandering around and going back up to our room. Room service did was excellent though. Tram under hotel takes you directly into the airport.

Was this review helpful? Yes
IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

JJcunning, Thank you for taking the time to review your stay with us at the Houston Airport Marriott. It is comments like yours that allow us the opportunity to strive for excellence in customer service. Thank you for your positive comments about our room service staff. We have shared those comments with the team. However, I would like to apologize... More 

Odessa, Texas
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stsyed here on our way through Houston to St. Thomas. It was the easiest transition from the airport to the hotel and back to our flight the next morning, We had way too much luggage to ride the train to the hotel so the hotel shuttle picked us up and took us right to the door... More 

Was this review helpful? Yes 1
Astana, Kazakhstan
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for one night during a stoppover. Very convenient but the small (and I mean really small) train connecting the hotel with the airport terminals can get full very fast so if you are in a hurry with lots of luggage to catch a plane, allow enough time to reach the terminal.

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IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Thank you for staying with us at the Houston Airport Marriott. We have glad that we were able to make your travel experience easier and convenient. We look forward to having you stay with us again the next time you travel through Houston. More 

Pittsburgh, Pennsylvania
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I missed my flight and I was very upset about not getting home but the when I got to the front desk Brackston just made me feel so welcome. He definitely turned around a bad evening by giving me a nice room and just making me feel so welcome. I am a platinum elite member and have been staying at... More 

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Harrisburg, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Just got in. Its 1:00AM. The train doesn't run. You walk forever to be sorta greeted in the basement of the airport for what may be checkin - but you have to ask an inconvenience the only person you see. From there; you are on your own - walking halls under construction that protrude where you and your luggage struggle... More 

Was this review helpful? Yes
IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Thank you for taking the time to share your experience with us here at the Houston Airport Marriott.It is comments like yours that allow us the opportunity to better our services for our guests. I have read your review and noticed that we did not meet your expectations during your stay with us. We are currently undergoing a multi-million dollar... More 

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