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Marriott Houston Airport at George Bush Intercontinental

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18700 John F. Kennedy Boulevard, Houston, TX 77032
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Marriott  Houston Airport at George Bush Intercontinental
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Marriott  Houston Airport at George Bush Intercontinental
Marriott  Houston Airport at George Bush Intercontinental
Marriott  Houston Airport at George Bush Intercontinental
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635 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, Florida
Top Contributor
53 reviews 53 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The perfect hotel for a flight delay or just passing through Houston, TX. You don't even have to leave the airport and can take a small tram that is located on the subway level below baggage claim. The hotel is in the middle of a much overdue remodeling/updating. It is still in the 70's mode of décor. They needed to... More 

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IAH_Marriott, Front Office Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Thank you so much for your kind comments about our concierge staff, I shared your feedback with our entire leadership team so they can be recognized. As you did mention, we are undergoing a multi million dollar renovation which will be completed at the end of 2015. I do hope you return to see and experience our finished product! Thank... More 

Caledonia, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed over night for early flight. Great location. Was under going big renovations- which didn't bother us as it was a Sunday. Could see it being very noisey during the week. Room was clean and bed was comfy,.

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Chicago
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

All I can say is I was very disappointed in the condition of the hotel. They are going through a remodeling project but not sure of the extent of it, it looked like most of it was outside. It was nice to take a tram to the hotel instead of a shuttle but it was over priced for a 2... More 

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IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Dear Chitown962, Thankyou for taking the time to provide us feedback regarding your experience at our hotel. Many of our valued customers like yourself, have expressed their desire for us to upgrade our rooms and public areas. We have listened to what you have to say and now we are excited to be undergoing a complete multi million dollar renovation... More 

Calvert City, Kentucky
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Had to stay here overnight due to missed connection. Small rooms and looked like blood on the bathroom floor. There was not enough towels and no room service menu. The price was $269 for this horrible hotel which is comparable to a Motel 6. Take the shuttle to a different hotel if you can.

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IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

travelchic42029, Thank you for taking the time to share your concerns with us at the Houston Airport Marriott. We value your opinion. We understand that you missed your connection and did not plan to stay with us. We certainly appreciate that you did stay with us but we unfortunately did not give you the level of service that you expected... More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

forced to stay the night as a result of a missed connection. Figured we'd spend the extra money for the convenience of staying on the airport grounds.A mistake. No one bothered to mention when we booked the room that the entire place is completely under ( a badly needed) renovation. Given a handicap accessible room which was beyond tired. Effectively... More 

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lansing michigan
Contributor
13 reviews 13 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on an unexpected overnight stay. The convenience of being able to take the train to the hotel was wonderful. Pool was small but adequate. Check in was quick and easy and we ate at the lounge/restaurant on their top floor - fun views at night watching the planes come in and out of IAH. The hotel was... More 

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Western part
Top Contributor
173 reviews 173 reviews
106 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is pretty convenient to the Houston George Bush Intercontinental Airport. There is a little mini train that takes you to the terminals. It can't be beat for convenience that way. The staff was helpful. The hotel was busy but I got checked in quickly (yes, use the mobile check in if you can!) The room was comfortable and... More 

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Lidia D, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Thank you for taking the time to share your recent experience at the Houston Airport Marriott at George Bush Intercontinental with me. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted areas of opportunity that we have since shared with our service staff. Please accept my... More 

Hong Kong
Contributor
18 reviews 18 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As many other airport hotels this one is also overpriced for the service and room standard that is offered. Unfortunately one does not have much of a choice without commuting to and from the airport. The good thing is: one can reach the checkin counter in 10 mins

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IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Sebastian H., Thank you for taking the time to share your experience with us at the Houston Airport Marriott. It is disappointing that we did not exceed your expectations and that you feel you did not receive a good value for the price of your stay. As you may have noticed, we are currently undergoing a major renovation and we... More 

Albany, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Completely clueless employees. Items taken from our room that never should have been taken, then they couldn't find them. And, when in the hotel's possession, they were ruined. Not enough employees either - you waited a long time for anything (front dest, bellhop, shuttle). Hotel is run down and needs a lot of maintenance work. Miserable stay.

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IAH_Marriott, Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Dear C1S2B3, Thank you for taking the time to provide us with feedback regarding to your recent stay at the Houston Airport Marriott at George Bush Intercontinental. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you... More 

Canada
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived at IAH around 10:00 pm and was flying out the next morning at 9:00 am, so I decided to stay here rather than sleep on a bench somewhere in the airport. I used my AAA/CAA discount to get a slightly-reduced rate (I had to show my card at check-in). It was somewhat difficult to figure out how to... More 

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Ryan N, Front Office Manager at Marriott Houston Airport at George Bush Intercontinental, responded to this review

Thank you for taking the time to share your recent experience at the Houston Airport Marriott at George Bush Intercontinental with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel.... More 

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