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Holiday Inn Houston SW - Sugar Land Area

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11160 Southwest Freeway, Houston, TX 77031
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Holiday Inn Houston SW - Sugar Land Area
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18 Reviews from our TripAdvisor Community

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Whitehouse, Texas
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in the area for business. At check-in we were greeted by Charmara. She was very professional and personable. Check-in was quick. In our reservation process we had failed to ask for a in-room frig due to my wife's medicine. Charmara was very accommodating in changing our room. Also Charmara was very helpful in answering our questions of places... More 

Helpful?
Thank TexasRVer75791
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Totes had a tubular time here at the Holiday Inn! I've been here for a week and I'm staying for another week. I'm very comfortable here and I plan to return apon on my next visit to Houston. Special Thanks to Jose Flores , the night manager, for his late night words of wisdom. And thanks to the whole staff... More 

Helpful?
Thank Luke W
Missouri City, Texas
1 review
4 of 5 stars Reviewed 1 week ago

I had a great stay at the Holiday Inn on my recent visit. The bed was really comfortable and it's obvious housekeeping pays close attention to details. The staff was really helpful and friendly. Nikki the lady that works at the front desk was well versed about the area. She guided me through places to eat and directions to get... More 

Helpful?
Thank onyx o
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Onyx O, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward on welcoming you back! Sincerely, Joelhey B. Front Office Manager More 

Vienna, Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 5 days. Location is conveniently right off the highway in a quiet neighborhood. Rooms are really small with all the necessities. Bathroom and sink area are strangely designed. You can't safely open the bathroom door if someone is using the sink ( I got hit a few times). Bed is comfortable. A/C unit is... More 

Helpful?
Thank Angie L
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Ms. Angie, Thank you for your feedback. We understand and apologize for the inconvenience caused by the elevator. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Joelhey B. Front... More 

Hilversum, The Netherlands
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 14, 2015

Not a special hotel. Neighbourhood not interesting. Was here for business for twelve days. People a really service minded. Sometimes mistakes with the orders in the restaurant or bar, but always serving with a smile.

Helpful?
Thank Yeroenn
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Yeroenn, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joelhey B Front Office Manager More 

The Netherlands
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 10, 2015 via mobile

I have stayed at this hotel for about two weeks. What made my stay really pleasant, was the extremely friendly staff! Rooms are spacious, gym is small but enough. Not a very new hotel, but I'd definitely recommend it! Internet was also one of the fastest I've experienced in a hotel. Big plus for business stays.

Helpful?
Thank Mario U
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Mario, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We appreciate your feedback about the internet, we love to hear about our business travelers! We hope you will visit us again soon. Sincerely, Joelhey B... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 16, 2015

This was my third stay and each time the experience has been better than the last time!The hotel has been completely renovated and the management and staff go out of their way to meet and exceed your needs and expectations! indoor swimming pool and spa are great.The decor and wall art pieces are very eye pleasing.Restaurant has limited menu.But food... More 

Helpful?
Thank David B
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear David, Thank you so much for your review of our hotel. I hope you meant 5* based on your review. I am pleased to hear you enjoyed your stay with us every time. Thank you for your loyalty! We would be happy to welcome you again soon! Sincerely, Joelhey B Front Office Manager More 

San Lorenzo, California
2 reviews
5 of 5 stars Reviewed November 11, 2015 via mobile

Friendly staff with clean hotel rooms. Breakfast was good. Front Desk staff was knowledgeable. Location is nice and safe. Room rate is acceptable because of convenient location. Little issue at check out but Manager Joelhey resolved the issue later.

Helpful?
Thank hpitalwala
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Mr Hatim, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joelhey B Front Office Manager More 

The Villages, Florida
Level Contributor
276 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed November 9, 2015

Stayed 11/6. Very nice lobby and great check in by friendly clerk. Everything seemed clean and new. Two elevators available to take you to your room. Carpets in hallway and room appear to be new. Our room was large, very clean and well maintained. There was a small fridge in the room which we did not expect from the Holiday... More 

Helpful?
Thank Jerry C
Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land Area, responded to this review

Dear Jerry, Thank you so much for your review of our hotel. I am sorry to hear about the traffic, it gets busy around the area during peak hours. However, I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,... More 

Vasai, India
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed October 30, 2015 via mobile

We stayed here for 12 days but got to say all 12 days the breakfast was same so was little disappointed. They gave us discount for 12 days stay but let down in brrakfast. Also nice room and good location but for more nice rooms and better breakfast visit Holiday Inn Express and Suites in same area just there address... More 

Helpful?
Thank hunedin
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