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All 455 Houston hotels

Crowne Plaza Houston River Oaks

3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098
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Ranked #15 of 455 Hotels in Houston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
annieb40 glen ellyn, IL
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1,198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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glen ellyn, IL
Top Contributor
88 reviews 88 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed yesterday NEW

The location of this hotel is accessible to midtown and west U. The hotel was quiet despite being on 59, at least from our room on the 17th floor. There was a faint smell of mildew in the hallways of this hotel. The rooms have been renovated, but only on the surface. There are granite countertops, but low dropped ceiling... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

The concierge manager was great, everything was setup perfectly. It was a very relaxing and friendly helpful staff. Easy access to the freeway and convenient to shopping, food and night life. The food is really good.

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello James W, Thank you so much for sharing such nice comments on our hotel and staff! I am thrilled to hear that your enjoyed your recent stay with us! Its also nice to hear that Mandy made such a great impression on you that she was mentioned in your review! I will be glad to pass on your comments... More

Venice, Florida
Contributor
15 reviews 15 reviews
1 of 5 stars Reviewed 6 days ago NEW

I stay in nearly 100 hotels a year for business. Mostly Holiday Inn properties, but some others, too. This is clearly the worse staff I have run into for many years. They were either incompetent or just lazy.......I think Lazy with a capital L. They messed up everything possible for the few days I stayed. Mixed up rooms, mixed up... More

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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I travel to Houston with my husband every few months for medical treatment at MD Anderson. This hotel really makes us feel as comfortable as they can during such a difficult time. I really love the staff!! Mandy,Paul and Sebastian are always there to assit us and do it with a smile. This great staff at this hotel really do... More

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dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Nancy P, Thank you so much for sharing such nice comments on our hotel and staff!! It is really nice to hear that our staff makes you feel so comfortable during your visits! We greatly appreciate your loyalty and look forward to your return!! Safe Travels, Debbie Hollier Crowne Plaza River Oaks More

Muncy, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Crowne Plaza River Oaks is conveniently located for access to all Houston attractions. The rooms are spacious for the price and the service is excellent. The food in Reed's ranges from sandwiches to steaks. Happy Hour on Wednesday Nights is a great time to meet other guests and learn more about Houston and the Crown Plaza. Mandy and Jorge were... More

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dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Jeffery S, Thank you so much for taking the time to write such a nice review!! I am thrilled to hear that you loved our hotel, staff & extra amenities!! The Wednesday reception is always a great time so I am so glad to hear that you were able to attend! It is our pleasure to assist you and... More

Helsinki, Finland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel common areas are ok. The rooms really dated with disgusting carpets that are dirty and smelly. Infact the rooms floor was so uneven I suspect under the carpet are many suprises. Breakfast well the glassware has bits of old food stuck to it from the dishwasher, same with plates. There is no use in asking for another as... More

Was this review helpful? Yes 1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Niko L, Thank you for your feedback on our hotel. I was quite surprised to read your review because we always receive compliments about our friendly staff and cleanliness. I don't know what could have happened but I will definitely investigate the issues that occured during your recent stay. I really hope that you will give us another chance... More

1 review
5 of 5 stars Reviewed 1 week ago

With in-laws in Houston, Texas I stay several times a year at the Crowne Plaza River Oaks. I have had consistently positive experiences. I stayed again November 8 before leaving to Galveston to continue travel. The rooms are comfortable and as expected. During this visit Mandy- Manager On Duty/Concierge was able to address a problem of a lost item with... More

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dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Richard N, Thank you so much for sharing such fantastic feedback on our hotel and staff!! We are honored that the CPRO is your hotel choice when you travel to Houston! Mandy is an great asset to our team and we are happy to have her. I will be glad to pass on your gracious comments to her!! We... More

Stavanger, Norway
1 review
5 of 5 stars Reviewed 2 weeks ago

Top friendly and always helpful Mandy (on duty manager). Any questions she will get an answer for you. Good location to walk to the historic district and all the museums. Shuttle bus service to the mall and other locations run like clock work.

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello flyingfinn01, We greatly appreciate your gracious comments on our hotel and staff! I know that Mandy loves hearing that she helps makes our guests stay a memorable one so I will be glad to pass on your kind words to her. It's also nice that you take advantage of our complimentary shuttle when you stay with us! We appreciate... More

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel extensively and when I travel to Houston, I always choose the Crowne Plaza River Oaks. In addition to having the expected comfortable and clean rooms, what stands out for me about this hotel is the exceptional customer service, in particular, Mandy Bates, the manager on duty/Concierge. She is professional, attentive and genuinely concerned about the quality of your... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello ShirlzCam, Wow!!! Thank you so much for writing such a raving review on our hotel and staff!!!! I know that Mandy will be glad to read your gracious comments on her dedication to service! We greatly appreciate your comments and we look forward to your return! Best Regards, Debbie Hollier Crowne Plaza River Oaks More

Yate, null, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We loved our stay at the Crowne Plaza Houston River Oaks. We live in the UK and we were visiting Houston to attend a family wedding. We are used to taking public transport so we were delighted to find the buses run within walking distance of the hotel. The hotel has a nice restaurant and serve a smashing buffet breakfast.... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Sandra E, We appreciate you sharing your comments on your recent stay!! It' s great to hear that you were able to enjoy our on-site restaurant and bar. Our hotel is surrounded by tons of great restaurants so I hope you had a chance to experience those as well. It was our pleasure to assist you ! Safe Travels,... More

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Hotel Summarization (Beta)

What travelers say

  • Very helpful(28)
  • Medical Center(11)
  • Hotel staff(6)
  • Room service(5)
  • Priority Club member(5)
  • Priority Club(5)
  • Rooms are clean(3)
  • Breakfast buffet(3)

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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