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All 457 Houston hotels

Crowne Plaza Houston River Oaks

3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098
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Ranked #23 of 457 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Dennis K Vidor, Texas
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1,247 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Top Contributor
62 reviews 62 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Reserved a high floor, even number room for two nights. When arriving to the hotel, the had ignored that request and put me in a low floor, handicapped room. Not at all they way most Crowne's treat the Platinum guests. The desk clerk just said sorry...that is all we have available. True it was 11pm however the reservation was made... More 

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

I have come to this hotel every wed to visit a friend who stays here and have come to know the people who work here and stay here, and it truly is like a family (and one that likes each other!) Mandy the concierge is so nice and always makes u feel so welcome! Bartenders Jorge and Carlos remember what... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Tripadvisor member, Thank you so much for writing such a raving review!! I am thrilled to hear that you attend the reception every Wednesday with your friend that stays here. It's really nice to hear that you have created great relationships with many of our staff members! We greatly appreciate your review and recommendation! We hope to see you... More 

Vidor, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed there 2 weeks due to work, hotel had great service and good bar and friendly staff. It is close to the highway and close to many restaurants and places to go after hours. I will definitely stay there again

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Dennis K, We appreciate you taking the time to share your comments on our hotel and staff. We are honored that you chose CPRO for your 2 week stay in Houston! It's nice to hear that our hotel worked out well for you and satisfied your needs. It was our pleasure to assist you and we look forward to... More 

Houston, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

Helpful staff and with good service. I have stayed at numerous hotels for business but this is the only place where they seriously understood what Vegetarian Cuisine is. Instead of giving a half filled white rice, boiled veges and fish, they actually made vege tarts, baked potatoes, etc. Salad bar is also good. Mandy at the concierge made me feel... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello K E, Thank you so much for sharing such nice comments on our hotel and staff! It's nice to hear that you love the variety of vegetarian options that we have available. We pride ourselves on having some of the best staff in the city so I will be glad to pass on your comments to Mandy and our... More 

Aalsmeer, The Netherlands
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel, quick check. Food they serve in the hotel was nice (I had the NY strip). Bar in the evening is serving fast with a good bartender. Parking is free and included for the guest (If I remember correct), so was the WiFi (good connection) Breakfast area was not that impressive, but all the basics are there. If you... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello milcv, Thank you for your fantastic feedback! It's great to hear that you loved our hotel & amenities!! Houston is a very large city so I do recommend having a vehicle if you are interested in exploring all that Houston has to offer. I am not sure if you are aware of our complimentary shuttle that we offer but... More 

United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Okay hotel although is very dated, it's like re-visiting the 80's. Like many say ask for a room at the back of the hotel as front facing rooms overlook the freeway and it is NOISY. Breakfast buffet is terrible, so stick to the menu. Food is average, make sure it's hot when they bring it to you as over 4... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello globalsum, I am sorry to hear about your recent experience at our Crowne Plaza Houston River Oaks. We are an older property but are constantly making great updates. I sincerely apologize about the inconsistencies you received during your last visit. I have passed on your comments to the executive team, as well as our General Manager. We will investigate... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I took a birthday trip to houston this past week and this hotel saved our butts! We booked a room at this hotel through hotels.com thinking all was well, when we arrived around 6pm that night we found that the hotel service we used booked the hotel for the wrong dates, this was a big scare considering... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello katiesuebyrd, Thank you so much for sharing such a nice story! It's so nice to hear that our staff was able to accommodate you in such a awful situation! I will be glad to pass on your gracious feedback to the rest of our staff. It is our pleasure to assist you and we look forward to your return!... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is one of the friendliest hotels I stay at. Mendy, Debbie, Freda and all the employees always take very good care of my visits. Every time I arrive they always welcome me with a smile! I eat dinner at the bar & Carlos always makes sure my beer is cold!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello coledpg, We are honored that CPRO is your hotel choice in Houston! It's nice to hear that you know much of our staff by name and that they always take great care of you! I will be glad to pass on your gracious comments to them. It is our pleasure to assist you and we look forward to your... More 

1 review
5 of 5 stars Reviewed 1 week ago

I had an issue where my car wouldn't start due to a dead battery. The staff and manager were exceedingly helpful in finding jumper cables. Long story short, without their help I'd have been stuck there the whole night but the manager and staff had me on my way in no time at all. I'm SOO thankful!!!! This place is... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Vishal K, Thank you so much for sharing your story!! We are lucky to have such a great staff here that goes above and beyond for our guests. I am thrilled to hear that the staff was able to assist you when you had an issue with your vehicle. It was our pleasure to assist you and we look... More 

1 review
4 of 5 stars Reviewed 1 week ago

Great service and better food. Will stay again. Staff is very accommodating and a pleasure to talk to. I have an extended stay, and the staff got to know me immediately. Hotel is a great location to food and entertainment. I need 17 more characters

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Kevin W, Thank you so much for sharing your comments with us! We are honored that you chose to stay with us for an extended period of time! We have a great staff hear that loves making sure our guests enjoy their stay. It is our pleasure to assist you and we appreciate your loyalty. Best Regards, Debbie Hollier... More 

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What travelers say

  • Very helpful(26)
  • Medical Center(6)
  • Priority Club member(5)
  • Priority Club(4)
  • Hotel staff(4)

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Hotel Style:
#23 Business Hotel in Houston
#44 Romantic Hotel in Houston
#46 Family Hotel in Houston

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