We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Houston River Oaks

#55 of 471 Hotels in Houston
Certificate of Excellence
3.5 of 5
Hotel website
Hotel deals
2712 Southwest Frwy, Houston, TX 77098
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Crowne Plaza Houston River Oaks
View Map
Add Photo Write a Review

1,338 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    891
    231
    116
    58
    42
See reviews for
181
127
87
507
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1338)
  • Mar-May only
    (326)
  • Jun-Aug only
    (394)
  • Sep-Nov only
    (324)
  • Dec-Feb only
    (294)
All months
Denton, Texas
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

First let me start by saying that there is no possible way this is a 3.5 star hotel. I would compare this hotel to super 8, which I have no problem staying, considering I am paying the Super8 prices. The parking here is $9 per night in a dimly lit garage, there is not any free parking. The staff was... More 

Was this review helpful? Yes
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed st this property for a recent convention and was thoroughly disappointed. Not only was the property in need of a major renovation, they were ill prepared to service a large group of people. There complimentary shuttle service was a joke as they did not have enough drivers to accommodate our group. Further, housekeeping did a poor job at best... More 

Was this review helpful? Yes
Ocala, Florida
1 review
2 of 5 stars Reviewed 6 days ago NEW

The front lobby is a tease for what you will get once yo are on your floor. The rooms were smelly, carpet old bathroom pipes exposed with tape around them. Housekeeping a big joke, they were lazy and didn't want to clean the rooms.

Was this review helpful? Yes
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon travelwright352! I sincerely apologize for the lapse in service regarding your previous stay with us. After further research it was discovered that the carpeting on the corridor of your floor had been shampooed and cleaned. This tends to build humidity within the corridor which becomes a culprit to the smell before drying. Regarding our ice machine, we had... More 

Sydney
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

A very nice hotel. More for the business traveller, as is the area, and not particularly cheap. The staff were friendly and helpful. I would recommend it, but mainly, as above, for business people. Not a holidaymaker type of area really.

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Nemothelonely! It is a pleasure to heat that we were able to accommodate your needs during your visit at our property. Although we are a business oriented property, we do offer great amenity's such as our house vehicle which allows our guests to venture and explore the surrounding areas. It is a privilege to be situated in the... More 

Jasper, Texas
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Got a great rate on hotels.com so we changed from the crowne plaza that we normally stay at to this location. Every employee we encountered were extremely rude!!! The room was hot and didn't cool off until the next morning. When I called the front desk for a fan, she told me they have Fans but not for guests, and... More 

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Rodemooney2 ! I sincerely apologize for the lapse in communication during your arrival. We strive in taking care of our guests and it is unfortunate that we were unable to accommodate your needs. I assure you this is not the type of service that we provide and are known for. We sincerely appreciate your feedback and assure you... More 

Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

My stay was ok. The lobby is really nice and the rooms are spacious and clean. I was not a fan of the location (right next to highway) but it wasn't too loud and I want facing to road. I stayed on the 9th floor and it smelled a little like stale smoke even though the floor was a nonsmoking... More 

Was this review helpful? Yes
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon lauralam! We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of your room. We will take your comments under serious consideration as we continually work to improve our guest experience. We are a non-smoking property and it is unfortunate that one of our patrons did not follow our policies. I kindly ask... More 

Ahmedabad, India
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this property for a business visit in downtown. The location of the hotel is good and is slightly over priced. The staff I thought were too professional and lacked a human touch. Even after two days stay at the hotel at third day's breakfast they go restless if they don't see your breakfast coupon.

Was this review helpful? Yes
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon raju1432! I apologize that we fell short in some areas however constructive comments are very important as these assist us when we are making investment decisions in the future. We instill a professional atmosphere for our guests and apologized if it seemed a bit "mechanical", I assure your that your constructive feedback will assist us in bettering our... More 

ireland
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pleasant stay. Pool area small but sufficient. Rooms were good. Housekeeping were not the best. Front desk check in were good. Location is fine. ...not too far from downtown for the nightlife. Would stay again. .great value for money

Was this review helpful? Yes
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon fionaIreland! We are delighted to hear that you had an enjoyable stay with us! I do however regret to be informed that the service provided by our housekeeping department was not to your standards. If any issue is to arise during any future stay, kindly seek for the assistance for the manager on duty as they strive to... More 

Houston, Texas
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my second (1 night) stay at this hotel. I got a good rate on Hotwire, but I think it will be the last stay. The staff was friendly, but the place was busy and the rooms next door were noisy till 1 am. Parking is $9, which is less than others in the same area. The carpet needs... More 

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Moh A! We greatly apologize for the unnecessary frustrations you experienced. It is never our intention to cause our guests such unnecessary stress and inconvenience such as the conditions you described in your review. I kindly ask that if any issues arise such as these, to please notify the manager on duty as they will strive in ensuring... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is quite fine. A little worn down but still good. Rooms are quite large. Service is helpful (however the concierge is never present). Staff happily helps with recommendations for sights or addresses etc. Pool area is a bit small but ok. Though close to highway so a bit of noise. Only sun on pool 11am to 3 pm.... More 

Was this review helpful? Yes
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Michael W It is a pleasure to hear that we were able to provide you with an enjoyable stay. We are privileged in having a great group of dedicated staff whom strives in providing the best customer service possible. We regret to hear that the concierge has not been present when searched as the concierge also fulfills the roles of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

409 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (131)
Viewed
Room/suite (63)
Viewed
Hotel & grounds (13)
Viewed
Pool/beach area (2)
Viewed
View from room (6)
Viewed
Bathroom (15)
Viewed
Dining (5)
Viewed
Other (27)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (163)
Viewed
Amenities (24)
Viewed
King Standard Room (27)
Viewed
Pool (15)
Viewed
Restaurants and Bars (12)
Viewed
Suite (39)
Viewed
The Hotel (19)
Viewed
Two Queen Standard Room (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (115)
Viewed
Hotel & grounds (60)
Viewed
Bathroom (3)
Viewed
Dining (9)
Viewed
Room/suite (12)
Viewed
Pool/beach area (1)
Viewed
Other (30)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Houston hotels
Modern B&B
#28 of 471 in Houston
4.5 of 5 stars 122 reviews
Show Prices
Show Prices
Show Prices
Medical Center
Wyndham Houston - Medical Center Hotel and Suites
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay