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All 451 Houston hotels

Crowne Plaza Houston River Oaks

3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098
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88%
Ranked #8 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
James7979 Loveland, Colorado
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1,074 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
Loveland, Colorado
Contributor
16 reviews 16 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This property was a Holiday Inn as most crowne plaza hotels seem to be. It is an older building but was remodled not too long ago. The interior is inviting and the staff is amazing. Pro: -Location is great for downtown or galleria area. Not far from all sports venues in HOU. -Pool is well maintained -Room is clean and... More

Was this review helpful? Yes
Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed at Crowne Plaza River Oaks for business this past week and was very impressed with the quality of service. I was greeted by every member of staff that I encountered. Keep up the great work! I will be back if I return to the Houston area.

Was this review helpful? Yes
Belleville, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Crowne Plaza River Oaks recently for two nights. I also hosted a meeting at the facility. The staff was there to meet my every request and had a friendly smile while doing so. The rooms was great, very spacious and I was able to relax and refresh to be ready to host my meeting.

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello elletraveler, Thank you so much for sharing your thoughts on our hotel and staff! I know that teaching a class can be pretty stressful so I am so happy to hear that we were able to offer you such a comfortable place to rest and recover. We are honored that you chose CPRO for your meeting and we look... More

Houston
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I Enjoyed the experience and the location is convenient for my work. also the service is great with a very helpful and Friendly staff. I will stay at this hotel on my next visits. I enjoyed the Wednesday evening reception with the staff knowing my name which makes me feel like I am home.

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello xoconotchle, Thank you for sharing your comments on your recent stay! I am thrilled to hear that you enjoyed our hotel, staff and location! It's nice to hear that our staff made you feel so comfortable and right at home. I will be glad to pass on your gracious comments to them! We look forward to your return and... More

Spring Branch
1 review
5 of 5 stars Reviewed 1 week ago via mobile

This is my favorite hotel in Houston. The rooms are very clean with comfortable beds. During my stay I was greeted from the kind staff and received exceptional service. My favorite part about this hotel is the amazing breakfast. And don't forget the Wednesday evening reception for IHG priority club reception- Not to be missed!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Galvantor, Thank you so much for sharing such fantastic feedback!!! We are honored to be chosen as your favorite hotel in Houston!! It's great to hear that you love our hotel, staff & amenities! We really appreciate your amenities and look forward to your return! Best Regards, Debbie Hollier Crowne Plaza River Oaks More

Houston, Texas
Top Contributor
54 reviews 54 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

Normally the IHG properties are very good about fulfilling requests from Platinum members...but not this property. I reserved at full rate over a week ago simply asking for a high floor on the even numbered side (away from the freeway). When checking in, the "clerk" told me they just could not accommodate. Let me mention I stay over 200 nights... More

Was this review helpful? Yes 4
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Bryan W, We appreciate you sharing your comments with us on your recent stay. I sincerely apologize that we felt that we do not appreciate our loyal guests. I did investigate your complaint and I found that your request for an even room was overlooked. I'm very sorry for the inconvenience and I hope that you will give us... More

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is OK, but quite outdated. The rooms have that 70's-80's feel with a few items updated. They need to bite the bullet and do a full renovation. The pool looks like one you see at a much lower class hotel, and the "fitness center" appears to have been a hotel room that they just added a couple of... More

Was this review helpful? Yes 7
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello J H, Thank you for your comments. I sincerely apologize that our hotel did not meet your expectations. We are an older hotel but we are constantly updating our property. We may not have the most extravagant hotel in town but we do have a very caring and genuine staff. Excellence is not our goal it's our standard and... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Mandy is a great worker. I can tell she really loves her job. The pool area is very clean and I love the friendliness of this hotel. My step dad and mom come here every three months for the MDA hospital. Every time we come they meet us at the van to ensure we have the help we need to... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Halli1008, Thank you so much for sharing such fantastic feedback about our hotel and staff! I am thrilled to hear that you and your family are always well taken care of during your visits. We are lucky to have such a great staff! Mandy really loves her job and I know that she will really appreciate you recognizing her... More

Houston
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I thought I was staying at a hotel worth $189 a night. I thought I got a bargain discount using Priceline. I feel like a fool!! #1. Parking is $9 a day, which is ok but with all the construction holdup you have to get out, it's really frustrating. #2. My main complaint THE ROOM smells like alcohol or some... More

Was this review helpful? Yes 7
dhollier, Guest Relations Manager at Crowne Plaza Houston River Oaks, responded to this review

Hello microsoftleader, We appreciate you sharing your comments with us. I sincerely apologize that you were not satisfied with our hotel. I know that you were contacted the next morning and were refunded for your stay. I was really disappointed to hear how unhappy you were and I promise the next time you stay with us your stay will be... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We visit Houston several times per year in order to see physicians at M.D.Anderson. The staff at the River Oakes Crown Plaza has quickly become a second family to us and a great source of support. From the front desk staff to Mandy the concierge, Sammi the switchboard operator and the valet services, they are all awesome. They always greet... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Chuck D, Thank you for sharing such nice comments on our hotel and staff! I know that traveling for medical reasons can be difficult so I am thrilled to hear that you feel so comfortable here. We have a wonderful staff that loves creating relationships with our loyal guests. I will be glad to pass on your gracious comments... More

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Hotel Summarization (Beta)

What travelers say

  • Very helpful(36)
  • Priority Club(14)
  • Medical Center(12)
  • Hotel staff(10)
  • Great location(6)
  • Priority Club member(5)
  • Room service(5)
  • Breakfast buffet(5)
  • Front desk staff(3)
  • Rooms are clean(3)

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Business Hotel in Houston #16 Romantic Hotel in Houston #40 Family Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
Number of rooms
354

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