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All 457 Houston hotels

Crowne Plaza Houston River Oaks

3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098
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Ranked #23 of 457 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Dennis K Vidor, Texas
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1,245 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vidor, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed there 2 weeks due to work, hotel had great service and good bar and friendly staff. It is close to the highway and close to many restaurants and places to go after hours. I will definitely stay there again

Was this review helpful? Yes
Houston, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

Helpful staff and with good service. I have stayed at numerous hotels for business but this is the only place where they seriously understood what Vegetarian Cuisine is. Instead of giving a half filled white rice, boiled veges and fish, they actually made vege tarts, baked potatoes, etc. Salad bar is also good. Mandy at the concierge made me feel... More 

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Aalsmeer, The Netherlands
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good hotel, quick check. Food they serve in the hotel was nice (I had the NY strip). Bar in the evening is serving fast with a good bartender. Parking is free and included for the guest (If I remember correct), so was the WiFi (good connection) Breakfast area was not that impressive, but all the basics are there. If you... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello milcv, Thank you for your fantastic feedback! It's great to hear that you loved our hotel & amenities!! Houston is a very large city so I do recommend having a vehicle if you are interested in exploring all that Houston has to offer. I am not sure if you are aware of our complimentary shuttle that we offer but... More 

United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Okay hotel although is very dated, it's like re-visiting the 80's. Like many say ask for a room at the back of the hotel as front facing rooms overlook the freeway and it is NOISY. Breakfast buffet is terrible, so stick to the menu. Food is average, make sure it's hot when they bring it to you as over 4... More 

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dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello globalsum, I am sorry to hear about your recent experience at our Crowne Plaza Houston River Oaks. We are an older property but are constantly making great updates. I sincerely apologize about the inconsistencies you received during your last visit. I have passed on your comments to the executive team, as well as our General Manager. We will investigate... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

My boyfriend and I took a birthday trip to houston this past week and this hotel saved our butts! We booked a room at this hotel through hotels.com thinking all was well, when we arrived around 6pm that night we found that the hotel service we used booked the hotel for the wrong dates, this was a big scare considering... More 

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dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello katiesuebyrd, Thank you so much for sharing such a nice story! It's so nice to hear that our staff was able to accommodate you in such a awful situation! I will be glad to pass on your gracious feedback to the rest of our staff. It is our pleasure to assist you and we look forward to your return!... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

This hotel is one of the friendliest hotels I stay at. Mendy, Debbie, Freda and all the employees always take very good care of my visits. Every time I arrive they always welcome me with a smile! I eat dinner at the bar & Carlos always makes sure my beer is cold!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello coledpg, We are honored that CPRO is your hotel choice in Houston! It's nice to hear that you know much of our staff by name and that they always take great care of you! I will be glad to pass on your gracious comments to them. It is our pleasure to assist you and we look forward to your... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I had an issue where my car wouldn't start due to a dead battery. The staff and manager were exceedingly helpful in finding jumper cables. Long story short, without their help I'd have been stuck there the whole night but the manager and staff had me on my way in no time at all. I'm SOO thankful!!!! This place is... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Vishal K, Thank you so much for sharing your story!! We are lucky to have such a great staff here that goes above and beyond for our guests. I am thrilled to hear that the staff was able to assist you when you had an issue with your vehicle. It was our pleasure to assist you and we look... More 

1 review
4 of 5 stars Reviewed 1 week ago

Great service and better food. Will stay again. Staff is very accommodating and a pleasure to talk to. I have an extended stay, and the staff got to know me immediately. Hotel is a great location to food and entertainment. I need 17 more characters

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Kevin W, Thank you so much for sharing your comments with us! We are honored that you chose to stay with us for an extended period of time! We have a great staff hear that loves making sure our guests enjoy their stay. It is our pleasure to assist you and we appreciate your loyalty. Best Regards, Debbie Hollier... More 

Houston
2 reviews
5 of 5 stars Reviewed 1 week ago

I have not visited this hotel in about three months, and I must say the service at this hotel is absolutely wonderful. The concierge and the front desk welcomed me back with open arms and have treated me not just as a guest but as a friend. The waitstaff as well has continued to provide excellent service, I don't mind... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello md_kendall, Thank you so much for your comments on our hotel and staff! It's really nice to hear that our staff takes such great care of you and welcomed you back with open arms! We are so happy to have you and the rest of your colleagues returning for a few weeks! It is our pleasure to assist you... More 

Rijnsaterwoude, The Netherlands
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Breakfast was expensive, charged for pot of coffee on one room, colleague was charged again because he used a cup to have a coffee from the already paid for pot - restaurant staff adamant on charge, later refunded by front desk. Alarm clock in room wasn't plugged in/set up. Alarm call was one blip on the phone, if I hadn't... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello AndreaH400, We appreciate your feedback on your recent stay! I sincerely apologize for the misunderstanding at breakfast but I am glad that the front desk reversed the charges for you. I will be glad to test the wake up calls to make sure they are working correctly. I appreciate you bringing that to our attention and we will make... More 

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Hotel Summarization (Beta)

What travelers say

  • Very helpful(26)
  • Medical Center(6)
  • Priority Club member(5)
  • Priority Club(4)
  • Hotel staff(4)

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Hotel Style:
#21 Business Hotel in Houston
#43 Romantic Hotel in Houston
#46 Family Hotel in Houston

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