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Crowne Plaza Houston River Oaks

#61 of 474 Hotels in Houston
Certificate of Excellence
3.5 of 5
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2712 Southwest Frwy, Houston, TX 77098
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Crowne Plaza Houston River Oaks
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1,342 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • French first
  • German first
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Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I travel often for work and needed somewhere near River Oaks to stay for a 30+ day period of time. The Crowne Plaza River Oaks is located in a convenient part of Houston to Montrose, Neartown, the Museum District, and the Downtown as well. Many excellent restaurants, including the original Carrabba's are a very short drive away and there are... More 

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Kyle A! It is a pleasure to hear that we were able to provide you with an enjoyable accommodation. We are privileged to be situated in the heart of all major attractions and to have a courtesy vehicle for our patrons whom wish to venture and explore the nearby areas. Our dedicated staff strives in ensuring the best... More 

Grand Rapids, Michigan
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

We had to stay an extra night in Houston. I searched online for a nearby hotel and found this one. We were very satisfied with the 2 double bed room which was clean with central control for A/C. The hotel staff were very helpful and friendly. I called down to the desk for shaving cream and razor which they promptly... More 

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon MSUgreen! We are delighted to hear that we were able to provide you with an enjoyable stay. We have a great group of dedicated staff that strives in ensuring the best service possible to our guests and take great pride in the overall care of our property. We look forward in having the chance in welcoming you back... More 

Austin, TX
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Got a great deal on the nightly rate for this hotel. The room was clean and beds comfortable. Breakfast was fine, you can either order off menu or go through buffet, average $8-$12. Parking is $9 in garage next to hotel and the location off the frontage road with traffic, is not always easy in and out. We had to... More 

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening LLL89! We regret to hear that we were not able to provide you with a memorable stay. I kindly ask that if any issues arise in the future to kindly seek for the assistance of the manager on duty as they strive in ensuring the best overall comfort possible for our guests. We do thank you for your... More 

Denton, Texas
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First let me start by saying that there is no possible way this is a 3.5 star hotel. I would compare this hotel to super 8, which I have no problem staying, considering I am paying the Super8 prices. The parking here is $9 per night in a dimly lit garage, there is not any free parking. The staff was... More 

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Brennan D! We apologize that we were not able to provide you with an enjoyable stay. We thank you for your comments as this allows us to grow in a positive manor so that issues such as the ones you encountered do not repeat. Regarding our garage, there is a minimal charge as it is covered and monitored... More 

Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed st this property for a recent convention and was thoroughly disappointed. Not only was the property in need of a major renovation, they were ill prepared to service a large group of people. There complimentary shuttle service was a joke as they did not have enough drivers to accommodate our group. Further, housekeeping did a poor job at best... More 

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Nunngirl! We apologize that we were unable to accommodate your needs. We strive in providing the best service possible to our patrons and understand that we fell short in some areas. Our courtesy vehicle allows for a maximum of 12 patrons per transfer and operates on a first come first serve basis. If in the future there are... More 

Ocala, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The front lobby is a tease for what you will get once yo are on your floor. The rooms were smelly, carpet old bathroom pipes exposed with tape around them. Housekeeping a big joke, they were lazy and didn't want to clean the rooms.

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon travelwright352! I sincerely apologize for the lapse in service regarding your previous stay with us. After further research it was discovered that the carpeting on the corridor of your floor had been shampooed and cleaned. This tends to build humidity within the corridor which becomes a culprit to the smell before drying. Regarding our ice machine, we had... More 

Sydney
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A very nice hotel. More for the business traveller, as is the area, and not particularly cheap. The staff were friendly and helpful. I would recommend it, but mainly, as above, for business people. Not a holidaymaker type of area really.

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Nemothelonely! It is a pleasure to heat that we were able to accommodate your needs during your visit at our property. Although we are a business oriented property, we do offer great amenity's such as our house vehicle which allows our guests to venture and explore the surrounding areas. It is a privilege to be situated in the... More 

Jasper, Texas
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Got a great rate on hotels.com so we changed from the crowne plaza that we normally stay at to this location. Every employee we encountered were extremely rude!!! The room was hot and didn't cool off until the next morning. When I called the front desk for a fan, she told me they have Fans but not for guests, and... More 

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Rodemooney2 ! I sincerely apologize for the lapse in communication during your arrival. We strive in taking care of our guests and it is unfortunate that we were unable to accommodate your needs. I assure you this is not the type of service that we provide and are known for. We sincerely appreciate your feedback and assure you... More 

Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 23, 2015

My stay was ok. The lobby is really nice and the rooms are spacious and clean. I was not a fan of the location (right next to highway) but it wasn't too loud and I want facing to road. I stayed on the 9th floor and it smelled a little like stale smoke even though the floor was a nonsmoking... More 

Was this review helpful? Yes
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon lauralam! We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of your room. We will take your comments under serious consideration as we continually work to improve our guest experience. We are a non-smoking property and it is unfortunate that one of our patrons did not follow our policies. I kindly ask... More 

Ahmedabad, India
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 23, 2015

We stayed in this property for a business visit in downtown. The location of the hotel is good and is slightly over priced. The staff I thought were too professional and lacked a human touch. Even after two days stay at the hotel at third day's breakfast they go restless if they don't see your breakfast coupon.

Was this review helpful? Yes
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon raju1432! I apologize that we fell short in some areas however constructive comments are very important as these assist us when we are making investment decisions in the future. We instill a professional atmosphere for our guests and apologized if it seemed a bit "mechanical", I assure your that your constructive feedback will assist us in bettering our... More 

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