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Crowne Plaza Houston River Oaks

#41 of 469 Hotels in Houston
Certificate of Excellence
3.5 of 5
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2712 Southwest Frwy, Houston, TX 77098
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Crowne Plaza Houston River Oaks
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Ranked #41 of 469 Hotels in Houston
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
PTB00 Huntsville, Alabama
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1,309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntsville, Alabama
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We recently stayed here for about 3 nights. The room was decent size, but it was dated to say the least. The bathroom was as well. The bed was uncomfortable and felt hard and worn. The walls were marked up and showing wear and tear.The hallways to the rooms felt confined with low ceilings and were also showing wear and... More 

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Orlando
Top Contributor
61 reviews 61 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

There is not much to say, the hotel was neither great nor was it poor. Customer service was decent but nothing special. Food was tasty but nothing to die for. Overall the hotel served its purpose for a business trip.

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Austin, Texas
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is right by a major elevated artery with lots of traffic. It's also in need of a thorough refreshing. However, for Houston, you get what you pay for, and the price is not exorbitant, the air conditioning works well, and the staff try hard. When we asked at at the desk where we could eat other than the... More 

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New York City, New York
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

HORRIBLE!!! Bad location, dirty pool you can't even see the floor of the pool, outdated small gym, super slow internet. If you don't have a car you have nothing to do here. Ah... And ver noisy day and night because the huge hight way is right in front.

Was this review helpful? Yes 1
Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The front desk staff was helpful, but impatient with our questions. Housekeeping staff was helpful when we met them in the corridor for extra amenities. Garage parking was terribly tight, dark and difficult for our SUV. Room was old, and carpets were older. Bathrooms were terrible with cracks, rusted parts sticking out. Breakfast was poor quality - sausages appeared stale,... More 

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening cu4676 We regret to be informed that we were unable to meet your expectations. We do understand that there are vehicles of different sizes and is unfortunate that not all vehicles are parked accordingly. If in the future you experience any issues with parking, kindly seek out the assistance of the manager on duty as we can have... More 

Laredo, Texas, United States
Contributor
19 reviews 19 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Let’s start by saying the only reason I booked this hotel was because of one of those blind booking deals on a travel site. Unless you are sure of the hotel you are going to get, be very wary of these deals. I never would have booked this hotel on my own. The Good: The location of this hotel is... More 

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Matthew G! We apologize for the inconvenience regarding the odor on the elevator. After further research it was discovered that the carpeting on the corridors were being shampooed and cleaned. This tends to build humidity within the corridor which becomes a culprit to the smell before drying and the elevator tends to capture the humid smell while in... More 

Denver, Colorado
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are clean, check in was a bit of a process. The exterior kind of resembles a prison. Everything Pappas (Seafood BBQ, ect.) is within walking distance. I would go Seafood if I was picking. PS Shower was a bit funky

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening travelerbiz ! We regret to hear that our properties overall look was not to your satisfaction.Our property is an older one and there for we place more emphasis and attention in providing the best customer service possible to our guests. Regarding your comment on the shower, I apologize that it was not satisfactory. I kindly ask that if... More 

Lafayette, Louisiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This was a great deal, the hotel itself was a little dated. Very nice employees and very clean. The hotel is in a very ideal location if you are looking to stay near the galleria. It is under a 10 minute drive and reasonable for being so close!

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening eaj0508! We thank you for your kind words regarding our staff and our property. Our property is an older one which allows us to place more emphasis in our customer service. Our staff strives in assuring that all of our guests receive the best service possible to allow for a memorable stay. We are privileged to be situated... More 

Paris, France
Top Contributor
90 reviews 90 reviews
81 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall, this hotel is decent and the location is pretty good for getting to and from most parts of Houston. However, for the price, I was expecting a more modern place and wouldn't hesitate to look around elsewhere. All of the reviews seem to be people overly raving about it being the greatest hotel ever or doing the opposite and... More 

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Zwalk ! We regret to hear that we were not able to meet your expectations regarding the overall appearance of our property. Our property is an older one and there for we place more emphasis in providing the best customer service possible. We strive in assuring our guests a memorable and enjoyable stay as well as ensuring that... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

What more can I say, each time I have been to this property, I have felt very welcome. Mandy is the one who always remembers your name and really makes you feel very welcome. Experienced a small issue, which may have just been a misunderstanding on my part, but she handled it very professionally. She is a problem solver and... More 

Was this review helpful? Yes 1
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Britt D! We thank you for your kind words and I assure you that they will be passed on. Mandy is a great asset to our team whom always goes the extra mile in assisting our guests. We thank you for your patronage and we look forward in welcoming you back to our property in the near future!... More 

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