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Crowne Plaza Houston River Oaks

#49 of 469 Hotels in Houston
Certificate of Excellence
3.5 of 5
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2712 Southwest Frwy, Houston, TX 77098
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Crowne Plaza Houston River Oaks
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Ranked #49 of 469 Hotels in Houston
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
scottydoesntkno CA
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1,322 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CA
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

For the price, it's a pretty decent hotel. The rooms are modern and the furniture is up to date. Plenty of open space so you don't feel cramped. The building itself is not all that new and you can tell, but it's far from run down. The staff seems nice. Breakfast buffet was pretty good, with actual real eggs, bacon... More 

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5 of 5 stars Reviewed 4 days ago NEW

This is the second time I have stayed at the Crowne Plaza. The rooms are nicely decorated, the restrooms well-stocked, and over-all, extremely comfortable. When I was there two days ago, unfortunately, there was a problem with the emergency alarm system. Apparently, with all the rains, and flooding, the system was activated four times. It was annoying, and exhausting, but... More 

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Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great spot if you need a convenient hotel when visiting Houston for work or to visit friends or family. Easy access to highway 59 and conveniently located near River Oaks, West U, Upper Kirby and just minutes away from several other great Houston areas. However, not within walking distance of much.

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Casco, Maine
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for business at Greenway. Hotel very nice, clean and staff helpful. The included breakfast was very fresh and good. Dinner also very good, I was impressed with the ribeye. Nice to have daily shuttle service each morning. Would definitely stay here again.

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dhollier, Guest Relations Manager at Crowne Plaza Houston River Oaks, responded to this review

Hello BP M, Thank you so much for sharing such fantastic feedback on our hotel and staff!! It's nice to hear that you enjoyed your recent stay and that you were well taken care of! I will be glad to pass on your compliments to the chef! It was our pleasure to assist you and we look forward to your... More 

The Burg
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It was nice to be just off of US 59 and I - 69 but our room had spiders in the ceiling corners, parking garage was sometimes difficult to get out due to the room key not working and the wi-fi wasn't always on. Staff was attentive to our needs and it was in a great location.

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Randolph T! I apologize that we fell short in some areas however constructive comments are very important as these assist us in bettering ourselves. We kindly ask that if any issues arise such as these, to please seek for the manager on duty as they will strive in ensuring that all goes well with your stay. Regarding such... More 

London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

On arriving at the hotel we went to check in and were met by a guy that didn't seem very interested in helping us. He also asked if we were using the parking facilities and we said no to which he implied he had noted that so we wouldnt get a charge. We went up to our room and noticed... More 

Was this review helpful? Yes 2
dhollier, Guest Relations Manager at Crowne Plaza Houston River Oaks, responded to this review

Thank you for taking time to tell us about your previous stay. Whether positive or negative we greatly appreciate any feedback from our guests. However, we are sorry to hear that the rooms and staff did not meet your expectations. We do have a complimentary shuttle that goes to the Zoo so I apologize for the misunderstanding. When it comes... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed in room 1621 17th & 18th June. Suffered severe bed bug bites. This room should be fumigated before subjecting others to the misery of severe bed bug attack. There's no question that the bites were received in this hotel room.

Was this review helpful? Yes 3
Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Angus O ! We regret to hear that your stay was not an enjoyable one. We kindly ask that if any issues arise such as these, to please seek for the the manager on duty as they will strive in ensuring that all goes well with your stay. Regarding such insects, a thorough inspection was conducted on the... More 

Seattle, Washington
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Overall, would definitely stay here again based on my experience. I was upgraded to a suite on the fifth floor at check-in. I had been a bit skeptical of this property based on other reviews, but I was really happy with my room. It was spacious and clean, free of smells, and looked to be recently repainted and updated. The... More 

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dhollier, Guest Relations Manager at Crowne Plaza Houston River Oaks, responded to this review

Hello billatq, Thank you so much for your fantastic review! We greatly appreciate your feedback and your kind words about our property. It is so great to hear that you had such an enjoyable experience and that our hotel more than exceeded your expectations. We are also glad that you enjoyed the room as well as the extra amenities. We... More 

Orlando, Florida
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay at this hotel. I spent 3 nights. Rooms and most areas of theorem are a little outdated but overall the hotel is clean and tidy. Staff are very friendly, good beers at the bar and the bar food was great. Very well located for local business and some great bars and restaurants veery close by.

Was this review helpful? Yes
dhollier, Guest Relations Manager at Crowne Plaza Houston River Oaks, responded to this review

Hello Nikki S, Thank you so much for your fantastic feedback!! It's nice to hear that you enjoyed your recent stay with us! We appreciate your comments and look forward to your return! Hopefully next time we will earn 5 stars! Safe Travels, Mandy Bates Crowne Plaza River Oaks More 

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