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All 452 Houston hotels

Crowne Plaza Houston River Oaks

3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098
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Ranked #11 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
vapilotda
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1,163 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I haven't been to this hotel in a few years but was pleasantly greater with friendly service. As one who works in the travel industry, hotels are very important. This crowne plaza is very clean and accommodating. Enjoy!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello vapilotda, Thank you so much for sharing such nice comments on our hotel and staff! We are honored that you have returned after a few years and that we exceeded your expectations! I will be glad to pass on your comments to our staff!! We appreciate your loyalty and look forward to your return!! Safe Travels, Debbie Hollier Crowne... More

Chicago
Contributor
17 reviews 17 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I recommend this hotel if you specifically want to be in this location. Otherwise I'm not sure why you'd stay here. The hotel is adjacent to the freeway with a view of a large electrical substation. As a pedestrian, you walk out along a busy road with a little sidewalk. Maybe my room was not representative, but... There was a... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Deebeechi, Thank you for your comments. I sincerely apologize that our hotel did not meet your expectations. The room that you stayed in was not in the condition it should be in and I would like to find out more details so I can make sure that it gets fixed immediately. Unfortunately, having the electrical station across the freeway... More

Philadelphia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It is always a pleasure to see the smiling faces at the Hotel when we arrive. What a great team to make anyone feel welcome. We love Mandy, the Concierge who is always ready to assist and has some great recommendations for dinner etc. Don't forget to have the breakfast in the restaurant and you will have the best omelets... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello ladybagint, Wow!! Thank you so much for writing such a fantastic review!!! It's so nice to hear that you love our hotel & staff! Mandy will be thrilled to read that you look forward to seeing her every time! I know that she really loves her job and enjoys taking care of our guests. I will be glad to... More

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

When I book my hotel they said I can pick my room type in the front desk. Well I did but the lady in the front said the rooms with a single king bed were all sold out and gave me a room with 2 queen beds instead. I then checked online and they had rooms available that were with... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Lionel G, Thank you for your feedback. I apologize that you were upset that you did not receive the room type that you requested. There are a few reasons on how this could could happen. If your reservation was made through a 3rd party the room type is not guaranteed and when the reservation comes through in our system... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed our stay!!! Very nice hotel and room. Went to the lobby bathroom and fell in love with the hand scrub provided. I even went to the gift shop to purchase some of my own... Had to pay for parking at the hotel, didn't think it was a must but it was no big deal it was just added... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello shunte A, Thank you so much for such fantastic feedback!! I am thrilled that you loved our hotel and amenities!! The hand scrub that we have available is amazing and I'm so glad that you are able to take some home with you. We appreciate your comments and look forward to your return! Safe Travels, Debbie Hollier Crowne Plaza... More

Bristol, UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is well located for our requirements and adequate but seems distinctly second rate. Awful Soviet style architecture, tired décor and only one or two lifts working at peak times meant 15 minute waits from the upper floors. Uninspiring.

Was this review helpful? Yes 1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello iclong, Thank you for your comments. I sincerely apologize that you were inconvenienced when one of our elevators was out of order. Rest assured that this is not a common issue at our hotel and it will definitely not be a problem when you return. I am glad to hear that our location worked well for your travels and... More

Scunthorpe, United Kingdom
Top Contributor
100 reviews 100 reviews
42 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We arrived at the Bayport Cruise Terminal outside Houston, and after some confusion found our Limo and headed for the hotel, and on arrival I had very urgent need of their facilities so left the Limo driver and my wife to sort out the luggage. When I returned it was to find my wife quite upset as she had had... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Thank you for your feedback. As an IHG Rewards Ambassador Member we greatly appreciate your loyalty to our brand and hotel. We would like to apologize for the overall dissatisfaction you had at arrival. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Please be assured that... More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Crowne Plaza River Oaks in Houston is the only place I use for my conferences and meetings. From the second the discussion begins on picking dates to the last moment of the day, the service is exceptional. Managers are always available and helpful, on-site staff is competent and treats everyone like they are the most important customer of the year.... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Nancy B, Thank you so much for writing such a raving review on our hotel and staff!! It's really nice that you took the time to share your thoughts on our banquet staff!! Banquet sales is a large part of our hotel and I will be glad to pass on your fantastic feedback! We greatly appreciate your business and... More

Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

My stay @ Crown Plaza RO last month was my all-time best. The breakfast buffet is great & the kids loved it. The Priority Club happy hr is great for networking with business professionals. I can't wait until I stay again in December.

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Corey G, WoW!! Thank you so much for sharing such amazing comments! I am thrilled to hear that you and your family really enjoyed your recent stay! We greatly appreciate your loyalty and look forward to taking care of you again in December! Best Regards, Debbie Hollier More

Dallas, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

This is a good central location for a quick trip to Houston. The lobby is clean and attractive and bustling. The staff is friendly and helpful. The rooms were tastefully decorated, clean and the beds and pillows are awesome! Seriously one of the most comfortable beds I've had in a hotel!

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello RD6122, Thank you so much for sharing such fantastic feedback on our hotel and location!! It's so nice to hear that you enjoyed your recent stay with us and that you slept well! It was our pleasure to assist you and we look forward to your return! Best Regards, Debbie Hollier Crowne Plaza River Oaks More

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Hotel Summarization (Beta)

What travelers say

  • Very helpful(31)
  • Medical Center(11)
  • Priority Club(10)
  • Hotel staff(7)
  • Room service(5)
  • Priority Club member(5)
  • Great location(4)
  • Rooms are clean(3)
  • Next morning(3)
  • Breakfast buffet(3)

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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