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Crowne Plaza Houston River Oaks

#27 of 468 Hotels in Houston
Certificate of Excellence
3.5 of 5
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2712 Southwest Frwy, Houston, TX 77098
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Crowne Plaza Houston River Oaks
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Ranked #27 of 468 Hotels in Houston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Jessica R Sunrise, Florida
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1,291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beaumont, Texas, United States
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel in 2012 and enjoyed it so when it was time to visit Houston again we booked rooms for last weekend. This time around the hotel was not how I remembered my last stay. Our room smelled wet, moldy and musty and looked run down. Our ice machine on our floor was broken so we had... More 

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Sunrise, Florida
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Best part of this hotel were the terrific views of downtown from our room. It is also within 5 miles from downtown and the Galleria area along with most neighborhoods in Houston. The price when I originally reserved this hotel were high and when I checked again within 2 weeks of my travel date the prices were $70 less so... More 

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Silsbee, Texas, United States
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This is a wonderful hotel to stay at when you are wanting to be close to Downtown or the Medical Center. Staff at front desk is very kind and will to help with special accommodations. They have special rates for patients at MD Anderson Cancer Center. Lots of great restaurants on Kirby St. and Buffalo Speedway that are just blocks... More 

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Wilkes-Barre, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

A beautiful hotel near my the business I was visiting. Front desk staff very friendly and accomodating. Lobby areas very clean. 7th floor smells awful, very musty. Had trouble with A/c in room either froze or was sweating. Multiple attempts to fix it seemed only temporary.

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Tuscaloosa, Alabama
Top Contributor
66 reviews 66 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to be in Houston for work for the week and stayed here. I had a to go back and make sure my rewards with IHG was added to my account and I wasn't expecting to have to pay extra to park at the property.I realize that it is common practice at some hotels and it was only 9.00... More 

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Punta Gorda, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

front desk with Grady, excellent, room lovely, best person Concierge Mandy Bates Also liked the incoming guy but cannot remember his name Mandy drew maps, gave so much info Her restaurant coupons were awesome See review on Capone's restaurant

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Raul V, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Good evening AngelaChanceEden! We are delighted to hear that your experience with our hotel was great! Grady and Mandy are both great assets to our hotel whom strive to our our patrons right! We thank you for your kind words in which I ensure you that they will be passed on. We hope to be able in welcoming you back... More 

San Antonio, Texas
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this room through Hotwire, a few days before we left for a Sunday night stay, so we got a really great rate. We had an appointment at the Medical Center area and this hotel was well located to that area. It isn't in a fancy neighborhood but plenty of eating options and grocery stores nearby and it is... More 

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Raul V, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Good evening 10197701 ! We are delighted to hear that you enjoy your stay with us. We have a great dedicated team that strives in providing the best service possible and it brings joy to us to know that we were able to make your stay a memorable one. We do apologize for the inconvenience regarding your microwave, in the... More 

Coffeyville, Kansas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Everyone is accommodating and willing to please which made our stay very pleasurable. The shuttle to the medical center and other places was a great service in a busy city when you don't know your way around.

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dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Sarah B, Wow!! Thank you so much for sharing such nice feedback on our hotel and staff! It's nice to hear that our hotel works well for your traveling needs. I am glad that you take advantage of our complimentary shuttle! It was our pleasure to assist you and we look froward to your return!! Best Regards, Debbie Hollier... More 

Jackson, MS
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I will first express that the hotel itself wasn't bad. The room was clean, the bed was comfortable and the hotel maids were extremely nice. The wifi was free but a little slow. The breakfast buffet was good but pricey. The hotel is in a convient location. I purchased my hotel stay in advance for two nights, (remember I stated... More 

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Austin, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

Parking is the most annoying experience I've ever had. They charge $9 a day to park at their own hotel, the garage is so poorly designed and tight. Room was outdated. Elevators smelled. Toilet had to be flushed several times after use. Soda and ice machines were broken on the 6th 7th 8th 9th floors, I finally found a working... More 

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Hotel Review Summarization

What travelers say

  • Very helpful(23)
  • Priority Club member(5)
  • Hotel staff(3)
  • Medical Center(3)
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