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All 451 Houston hotels

Crowne Plaza Houston River Oaks

3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098
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88%
Ranked #9 of 451 Hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
MiamiBethy miami
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1,130 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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miami
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 3 nights, my boyfriend smokes cigarets , we understand you can't smoke in the room, but in the description of the hotel didn't say was a smoke free hotel, which means you can't smoke anywhere near the hotel, I mean, not even outside the lobby, which make my boyfriend hate the hotel, and very uncomfortable he... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Miami betty, Thank you for your 4 star review. I apologize that your boyfriend did not like that our hotel is non smoking. Our website does state that we are non smoking and you are also informed at check in. We do try to accommodate smokers by having a safe and comfortable smoking area that follows the smoking regulations... More

Ada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband had to come to Houston for 5 days for work training and brought me and our infant son along with him and we stayed at this property: we had such an amazing experience that we were actually sad to leave! I'm basing this review not only as a guest but as a former manager of a Hilton hotel... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Pfeiffenberger M, Wow!! Reviews do get any better than yours.... Thank you!! It is so great to hear that you had such an enjoyable experience with us! We are glad that the staff, room service, and your room were all above and beyond your expectations. I know that traveling with an infant can be difficult so I am thrilled... More

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

From the valets to the front desk staff to the management, this hotel is hands down the best in which I've stayed. I am here on an extended business trip (2 months) and I've never felt so at home. The restaurant/bar is top notch and Carlos, the weeknight bartender is fabulous. Mandy, manager and concierge, is truly the definition of... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Indygirl2014, Wow!! Thank you so much for taking the time to share such amazing comments on our hotel and staff!! We are honored that you have chosen CPRO as your home away from home for your business trip!! We want all of our guests to be as comfortable as possible and leave completely satisfied. It's nice to hear that... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have been staying at this hotel for the past couple years every 3 months for cancer treatment at md Anderson. This place has excellence service. I went to the reception on Wednesdays Mandy is so personable & friendly and hosted a great reception. I recommend this hotel.

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello waterfall2345, Wow!! Thank you for staying with us when you travel to Houston! I know that traveling for medical reasons can be difficult so we are so glad to hear that your stay is always great!! We are honored that you chose CPRO for so many years and we really look forward to your return!! Take Care, Debbie Hollier... More

Texas
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The halls stink horribly, the food was God awful, there is no hot water, the soda machines are all empty and won't give your money back. But what really made me mad...there is no smoking in the rooms (obviously-although allowing smoking in the halls would greatly improve the smell). No smoking by the outdoor pool (?). No smoking out front... More

Was this review helpful? Yes 1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Thank you for taking time to tell us about your previous stay. Whether positive or negative we greatly appreciate any feedback from our guests. I am really disappointed to see that we only received 1 star for your stay. I sincerely apologize that your stay was less than satisfactory. Our smoking policy is the same as all other non smoking... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel location is in an excellent location surrounded by countless restuarants and bars. i could not ask for a more friendly and accommodating hotel staff, from the check in, to the bartender, to Mandy, the concierge. I initially stayed at this hotel for business but look forward to bringing the family and staying for pleasure.

Was this review helpful? Yes 1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Brian J, Thank you so much for your fantastic review! We greatly appreciate your feedback and your kind words about our property. It is so great to hear that you had such an enjoyable experience and that our hotel more than exceeded your expectations. It is our pleasure to assist you and we really look forward to meeting your... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was there this weekend I stayed in room 1011... I was laying in bed and I looked at the base of the floor & I saw a bug I got a pen and touch it, it fell down in the cracks of the wall so later on I got up and walked to the closet and there was one... More

Was this review helpful? Yes 2
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello ShariceTatum, We appreciate your feedback on your recent stay. Your review was very concerning so of course we investigated your complaint immediately. We did have room 1011 inspected and no evidence of BB appeared. I sincerely apologize that you found a bug in your room. We had the room thoroughly cleaned so that will not happen again. Please rest... More

Fairfax, Virginia
Contributor
19 reviews 19 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here one night for Labor Day weekend. Convenient location near downtown and restaurants. Parking is $9 a night. Nothing special about this hotel. It's what you expect. Friendly staff and front desk.

Was this review helpful? Yes 1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Thank you for your review! It's nice to hear that you enjoyed our hotel, staff & location! I hope that the next time you are in Houston we will get another chance to earn 5 stars. We look forward to your return! Safe Travels, Debbie Hollier Crowne Plaza River Oaks More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

If it wasn't for the spelling of the crowne plaza you would think you are at the Waldorf Astoria ( which I have stayed at). From the front curb to housekeeping they make me feel like I'm the only guest. I go to the Wednesday reception when I can & it's a great time! The concierge is perfect and If... More

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Harrychance, Thank you so much for sharing such nice comments on our hotel and staff! Your review is quite a compliment!! We really appreciate your gracious thoughts on Mandy, our concierge. I will be glad to pass on your compliments to her and I know that she will be thrilled to hear that she made such a great impression.... More

Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Older hotel rooms are clean, but able to hear hall noise. Temperature in public areas fluctuates and tends to warmer side. Pool on the smaller side, but have not tried it out. Parking is not included in room rate, but free wifi is. Front desk help is always helpful, friendly and greets you with a smile.

Was this review helpful? Yes 2
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello jenafur, Thank you for your review! We appreciate you taking the time to share your comments with TA readers. It's nice to hear that you enjoyed our hotel and staff! Houston is pretty warm in the summer so sometimes if there is a lot of traffic coming in and out of the front door it might feel a little... More

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Hotel Summarization (Beta)

What travelers say

  • Very helpful(33)
  • Medical Center(12)
  • Priority Club(12)
  • Hotel staff(9)
  • Priority Club member(5)
  • Room service(5)
  • Great location(4)
  • Breakfast buffet(4)
  • Front desk staff(3)
  • Rooms are clean(3)

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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