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Crowne Plaza Houston River Oaks

#36 of 468 Hotels in Houston
Certificate of Excellence
3.5 of 5
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2712 Southwest Frwy, Houston, TX 77098
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Crowne Plaza Houston River Oaks
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Ranked #36 of 468 Hotels in Houston
Certificate of Excellence 2014
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1,298 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Our family had short business in Houston, so we decided to stay 2 nights and enjoy the trip. We walked to nearby cafes and through the neighborhoods during the day. The free shuttle took us to the Galleria mall and to my husband's meeting, so we parked our car when we got there and simply took in what was available... More 

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West Covina, California, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Located conveniently between Downtown & the Galleria, Crowne Plaza Riveroaks offers excellent Service - I found this Hotel has a Staff that is like a family away from home. For IHG Members, Riveroaks provided the BEST hospitality suite treats that I have experienced through my US travels!

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening GeorgeSzyszko ! It is a pleasure to hear that we were able to make your stay with us enjoyable. Our team of colleagues strive in ensuring that our guests receive the best attention that can be possibly given. We thank you for your loyalty with IHG and we look forward in welcoming you back in the near future.... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My experience here was amazing!!I am a frequent traveler so I look for good service and nice hotels with good food. The staff was helpful, professional and friendly from the valet to the front desk staff and the Concierge made sure that I felt welcome and was very accommodating to my needs. The hotel decor was vibrant and trendy. I... More 

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening 1963Niecy ! We are delighted to her that we are able to make your frequent stays with us enjoyable. We have a great team of colleagues that strive in providing the best customer service possible. I thank you for your feedback and I ensure you that your kind words will be passed on to our team. We hope... More 

Phoenix, Arizona
Contributor
13 reviews 13 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The bottom line is if you are paying full price for this hotel you are going to be very disappointed. We stayed with a deeply discounted rate and I guess I was somewhat satisfied. First off if you have a car add $9 a day for parking to your rate. The room we stayed in had a small hole in... More 

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Raul V, Manager at Crowne Plaza Houston River Oaks, responded to this review

Good evening Jakeb16! I sincerely apologize for the lapse in communication regarding your request for a crib. I ensure you that this will be noted so that proper counseling can be conducted to ensure it does not repeat. After further research, it has been confirmed that the tube from the bathtub is an escape line from the A/C unit that... More 

Fairfield, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I stay at this hotel frequently while visiting son at Rice University... I enjoy it and the distance is excellent. I am able to choose between driving to the campus or using their van transportation that can take me to Rice campus, Rice Village, or even The Galleria. I really enjoy their friendliness and great service.

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Raul V, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Good evening MsGabyS ! It is a pleasure to know that we were able to provide you with an enjoyable stay. Our shuttle is a great advantage as it facilitates venturing out from or property to all of our great surrounding vendors. We thank you for your kind words and we look forward in welcoming you back to our hotel!... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had a wedding this weekend and we had our guests stay at this hotel. We had over 60 rooms reserved by our guests during this weddding, we also had reserved a hospitality room for two nights. Every single person that called to make a reservation for their stay, called me to say that the hotel would not let them... More 

Was this review helpful? Yes 1
Dallas, Texas
1 review
1 of 5 stars Reviewed 1 week ago

Upon arriving to check into this hotel, my family and I were excited because it was a big event happening with our family. That mood was sadly cut short due to the horrible customer service and management assistance. While checking into this hotel I was waiting for the remainder of my family to enter the hotel. I explained to the... More 

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Raul V, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Good evening. Nikki H! I sincerely apologize for the lapse in communication during your arrival. We strive in taking care of our guests and it is unfortunate that we were unable to accommodate your needs. I assure you this is not the type of service that we provide. Although we are in the process of training our new staff, it... More 

Beaumont, Texas, United States
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel in 2012 and enjoyed it so when it was time to visit Houston again we booked rooms for last weekend. This time around the hotel was not how I remembered my last stay. Our room smelled wet, moldy and musty and looked run down. Our ice machine on our floor was broken so we had... More 

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Raul V, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Good evening Diane M ! We apologize for the inconvenience regarding the odor on the 8th floor. After further research it was discovered that the carpeting on the corridor of the 8th floor had been shampooed and cleaned. This tends to build humidity within the corridor which becomes a culprit to the smell before drying. Regarding your A/C system, we... More 

Sunrise, Florida
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Best part of this hotel were the terrific views of downtown from our room. It is also within 5 miles from downtown and the Galleria area along with most neighborhoods in Houston. The price when I originally reserved this hotel were high and when I checked again within 2 weeks of my travel date the prices were $70 less so... More 

Was this review helpful? Yes 1
Raul V, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Jessica R ! We regret to hear that your stay with us was not of the best. Regarding your statement on the pricing of rooms, you are correct, they do tend to change as they are set on a variable rates depending on business levels, a common practice within hotels. We apologize for the lapse in service during... More 

Silsbee, Texas, United States
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a wonderful hotel to stay at when you are wanting to be close to Downtown or the Medical Center. Staff at front desk is very kind and will to help with special accommodations. They have special rates for patients at MD Anderson Cancer Center. Lots of great restaurants on Kirby St. and Buffalo Speedway that are just blocks... More 

Was this review helpful? Yes
Raul V, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Good afternoon Mary Ann T ! We are delighted to hear that your stay with us is always enjoyable. It is a great privilege to be situated in the location that we are at as many points of interest can be located with in a short distance from our hotel. We do provide different rates for occasions as we are... More 

Hotel Review Summarization

What travelers say

  • Very helpful(23)
  • Priority Club member(5)
  • Hotel staff(3)
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