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Crowne Plaza Houston River Oaks

#25 of 461 Hotels in Houston
Certificate of Excellence
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2712 Southwest Frwy, Houston, TX 77098
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Crowne Plaza Houston River Oaks
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Ranked #25 of 461 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
msprime71
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1,279 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
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  • Chinese (Simplified) first
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  • French first
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I was shocked at the poor condition of this hotel. I would have walked out if my money wasn't locked in. The carpet was old and worn, and the edge of the carpet hasn't been cleaned in ages as evidenced by a thick build up of lint, dirt and even staples in one spot! The exhaust fan in the bathroom... More 

Was this review helpful? Yes
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 days ago NEW

The hotel was old, the floor we were staying on smelled like it had just been fumigated, the service was bad, and the location was unattractive (admittedly not the hotel's fault). I would not choose to stay there again.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very pleasant. I meet a new friend. The wait safe Mandy was very pleasant. She gave us too service. Very attentive and nice to talk too. The bar and waitress staff was very friendly and attentive also. Food and drinks good. I will definitely be back again and will definitely recommend others to come.

Was this review helpful? Yes
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

While entertaining clients from out of town, the CPRO was able to provide my party with a level of customer service that I have not found at other establishments. Mandy Bates was spot on with all her recommendations for entertainment and restaurants in the area. I must admit that this is definitely a location I would recommend to others.

Was this review helpful? Yes
Stillwater
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

This is our 3rd stay with Crowne Plaza and this stay is for 5 1/2 weeks for medical reasons. The hotel is a bit dated but the service is none less than stellar. The front desk folks (Grady, Douglass, Roxanne and Raul) are cheerful, helpful and have helped us in so many ways that we will never forget. The drivers... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Mona P, Thank you so much for sharing such wonderful feedback on your recent stay!! I am thrilled to hear that this was your 3rd stay with us and you love it every time!! I really love that our staff helps you so much that you know them bu name! Thank you for recognizing them for their dedication to... More 

Zachary, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel and convenient location if you know the back roads and easy ways to use 59 and 610 (which I did). Gates in garage did not work most of the time, so it was a bit unusual with people coming in the Exit gate at times. I got no indication from the desk that there was an elevator in... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Chris C, Thank you for sharing your comments on our hotel. I am disappointed to see that we only received a 3 star review from you. I apologize that you were not informed at check in about the garage elevators. I will make sure that our staff is rehearsed on the proper directions so there is no confusion for... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Excellent customer service. The Concierge was very cordial and super helpful. Will definitely be on top list of hotel or lodging. Will definitely recommend highly to relatives, friends and business associates. AAAA+++++

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Lemomound, Wow!! Thank you so much fro sharing such amazing comments on our hotel and concierge!! It was our pleasure to assist you and we greatly appreciate your review and recommendation! Safe Travels, Debbie Hollier Crowne Plaza River Oaks More 

Senior Contributor
21 reviews 21 reviews
20 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in was a little rough for the group but not too big of a deal. After that it was smooth sailing. Great front desk staff. Always willing to do that little extra. The breakfast was good for the price. Rooms are clean and mine was spacious. No noise and there were a LOT of young people in the hotel.... More 

Was this review helpful? Yes
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Peter D, Thank you so much for sharing your comments with us! It's nice to hear that you enjoyed our hotel and staff on your recent stay! I apologize for the congestion on the elevator. We did have a full house and a group that arrived at one time that might have caused the traffic. I will be glad... More 

Richmond Hill, Georgia
Top Contributor
63 reviews 63 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Second visit to this Hotel. Room was fine although the mattresses could use a change or turn - visible body impressions on both beds. On this visit I had breakfast in the restaurant. I opted for the breakfast buffet. Standard fare with omelet station. It was not that great. I had an omelet - it was greasy and the green... More 

Was this review helpful? Yes 1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello CJ, Thank you for taking the time to let us know about your previous stay on TripAdvisor. Whether positive or negative we always enjoy feedback from guests. We appreciate your kind words about our hotel. We always want our guests to feel as welcomed and as comfortable as possible when staying with us. We are, however, sorry to hear... More 

Shakopee, Minnesota
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel was likely great in the early 80's. The rooms are way dated and not very nice. The shower was the worst that I have ever experienced and I am talking about decades of travel. I asked for a quiet room and of course the front desk clerk put me right across the ice machine and the elevators, the... More 

Was this review helpful? Yes 2
dhollier, Guest Relations Manager at Crowne Plaza Houston River Oaks, responded to this review

Hello Sir D, We appreciate your sharing your comments on your recent stay. I was very disappointed to read your review. I sincerely apologize that you had such a bad experience. As you can see from our other reviews we don't get comments like this often. I will be glad to investigate your complaints but I will need some further... More 

Hotel Review Summarization

What travelers say

  • Very helpful(24)
  • Priority Club member(5)
  • Medical Center(5)
  • Hotel staff(3)
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