The hotel is very nice - comfortable beds, quiet rooms. The restaurant is somewhat expensive and its hours of opening are rather hit and miss on weekends. It was not open at all on the Saturday evening we were there. The staff were very attentive and helpful. One odd thing - the fountain in the lobby area is so noisy...
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This is an average hotel but nothing more. There is a nice bar in the hotel, and the food is above average, but a little expensive. They have limited the room thermostats to 65 for the low, which was warm to me most of the time. More so at night when you're trying to sleep. The staff is always cordial,...
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Dear baker65...Thank you for taking the time to write a review in TripAdvisor. I apologize for the warm temperature in your room. Our guest feedback help us improve service levels as well as recognize employees who goes above and beyond, like Noku. Your recognition will make her day. If there's anything else we can do to improve your next stay,...
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I want to express my personal thanks to Cliff Robinson for doing a phenomenal job of transforming a disappointing initial experience into a renewal of faith and customer confidence in Crowne Plaza Houston West - Energy Corridor. Upon arriving at the hotel I noticed some issues with the quality of my room. I called the operator from my room, and...
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Dear KennethM6771...WOW, thank you for your feedback and for recognizing Clif Robinson, Director of Loss Prevention. We couldn't agree more that he takes great pride in delivering great service and we're delighted that you had an enjoyable stay. Thank you again, and we look forward to your return to Houston!
Sincerely,
Geri Gomes, Director of Sales & Marketing
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A great place to stay! My daughter and I stay here often while in town visiting family. Whether or not we know the front desk agent, the room attendant, the food servers, or bellman, we are always greeted graciously and I am always impressed with everyone's genuine "happy to see you" and "happy to help" attitude! Rafael at the front...
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Dear beenanaustinite...Thank you for your taking the time to give us a great review on TripAdvisor. And yes...the Crowne Plaza IS always "happy to see you", our valued guests! Rafael and Ruben are two of our exemplary staff members and we're delighted they made a difference in your stay. Please come and see again!
Thank you,
Geri Gomes, Director of...
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We stayed at Crowne Plaza Houston West just to get away from kids and enjoy ourselves. It had a clean pool, hot tub, the rooms were exceptional and the sheets were awesome. Leonor told us all the info we needed about the hotel and Joann at the front desk seemed cheerful though I must have bugged her a dozen times....
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Dear Raetsch1...Thank you for the great feedback and for recognizing one of our newest staff members Joann! It is our goal to always deliver great service, and we're happy that you enjoyed you mini stay-cation!
Thanks again, and we look forward to your return!
Sincerely,
Geri Gomes, Director of Sales & Marketing
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I stayed at the Crowne Plaza in October while my son participated in a soccer tourney. The hotel was very convenient to the fields and extremely soccer friendly for our weekend stay.
I have stayed here before for business ttravel and always enjoy the hotel and staff of this hotel. A very well maintained hotel with an exceptionally friendly staff....
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Dear onelmurf...WOW, you just made our day! We were very happy to be a host hotel for the Houston Labor Day Cup, and we're delighted you enjoyed your stay. I'm sure the kids are practicing really hard for this year's tournament. Let's cross our fingers for clear skies and a hurricane free season.
Sincerely,
Geri Gomes, Director of Sales &...
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the hotel is an awesome place to stay. extremely nice rooms and awesome service =) great guest services and they were all very people friendly. jerry is the one who booked us into this hotel and we are enjoying our stay =) thanks
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Dear ryan b...Thank you for this AMAZING review! Our staff takes great pride in service, and we're delighted you enjoyed our Deluxe Suite during your stay with us. Thanks again, and we look forward to your next visit!
Sincerely,
Geri Gomes, Director of Sales & Marketing
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My husband and I were married in a private ceremony in Jamaica last June. We decided to have a reception in my hometown, Houston, in September. After looking at several other places around town, we chose the Crowne Plaza West. It was a great decision.
I met my husband, who is from Atlanta, when we were in school at the...
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Dear TLS1215...Thank you for the excellent feedback! Congratulations on your wedding and I'm delighted we were able to respond quickly to your needs and make your reception weekend a memorable event. I'm happy to pass on your great comments to Robert and Chef Fredrick Brown. Please see us again the next time you visit home!
Best wishes and Happy New...
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Nice older property with friendly and accommodating staff. All of the staff were very friendly and helpful. The room was clean as was the property in general. The fitness room was above average for a hotel and the lounge area was nice as well.
With that being said I will say the property is overdue for a remodel. Rooms and...
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Dear Geofella...Thank you for your recent review. Feedback is so important to us and we make it a point to discuss reviews as often as possible with our staff to ensure they are aware of what we did right and what we need to improve on. We will certainly share your comments about our friendly and accommodating staff.
I do...
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I have been consistently using Crowne Plaza for several years now to put up friends who come to visit me in Houston...and they never fail to impress. Stay was 11/11/2011 through 11/14/2011...room was clean, comfortable and quiet with excellent daily maid service. Front Desk, and restaurant services are always friendly and efficient. Special thanks to Ana and Thalia in the...
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Dear cjfrantz....Thanks for the THUMBS UP!!! We're delighted that you enjoyed your stay! Thank you also for recognizing all the departments for their hard work and especially, two of our special associates, Ana and Thalia in the restaurant. These young ladies are committed to our guests to ensure their morning starts with a smile.
Have a great week, and we...
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