From the time I checked in, the service was very good. I got to my room and the ac was not working. I went back by the front desk on my way to grab some dinner and notified them. When I returned later, my room was cooling. The bed was quite comfy after a long day of work and then... More

I lived there weekly for three months and it was great that the hotel staff knew me and took care of me. All were great but I must single out Rachel, who really went out of here way to make me feel at home while traveling for work. Thanks again!

Very spacious ,luxurious and all the staff are wonderful and very respectful,.curtious,, and professional. Mandy is the best.

I want to express my gratitude to Issac and the manager on duty for their great customer service; they turned a potentially bad situation into a great experience for me and created a huge fan of the Crowne Plaza. When you travel as much as I do, it's the customer service that really separates one hotel from another. Thanks again,... More

I would give this hotel a 3-4 star rating. I had a horrible experience the night before and checked out of that hotel to stay at the Crowne Plaza. It was a good decision as the Crowne Plaza was much nicer. Convenient parking, nice lobby area, and decent room. it was a bit dated, TV was average, was expecting something... More

Stayed at Crowne Houston West for a couple of days during my visit to Houston. Impressed by the friendly staff. I was not driving and the shuttle provides efficient service. There is a particular staff that I would like to mention - James Hudson. He brightens up my day with his friendly smile. Eventhough it's only a short chat, I... More

Two day weekend trip to Houston to better experience the Energy Corridor area. The job might move me to Houston so... The 1 hour drive from IAH to the hotel as expected and could not be more pleased with the Hertz NeverLost. The hotel is conveniently located just off Interstate 10. High floor so a nice view of the area.... More

Stayed at Crowne Plaza Houston West for a business trip in March. Found the hotel to be clean and nicely furnished. The staff was courteous and friendly and the food in the restaurant was very tasty and well priced! We will be returning for business again next March and will stay here again!

I was quite suprised at our outdated room with 2 double beds. The carpet, furnishings, and bathroom need a serious upgrade and are not representative of a 4 star property. I was extremely disappointed in housekeeping as room was not thoroughly vacuumed, desk and lamps were dusty, and there was a disgusting wad of hair wrapped around removable tub plug.... More