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Holiday Inn Houston - NRG/Medical Center Area

3.0 of 5 8111 Kirby Drive, Houston, TX 77054
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Holiday Inn Houston - NRG/Medical Center Area
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Holiday Inn Houston - NRG/Medical Center Area
Holiday Inn Houston - NRG/Medical Center Area
Holiday Inn Houston - NRG/Medical Center Area
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed yesterday NEW

No warning that the hotel would be under construction. While the staff were really lovely, it was an uncomfortable stay for people in town for medical reasons. Noise and smells and dust all day. Toilet in 908 didn't work, and after two days of hotel plumbers trying to fix it, we had to move rooms. In new room, 924, there... More 

Was this review helpful? Yes
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Pros: Nice modern room with new furniture, carpet, TV, view of Astrodome & NRG stadium (property literally next to both), staff is nice, reasonably priced, close to MD Anderson and loop 610. Cons: under construction until February - no pool, limited restaurant, noise doing the day and check-in is in a hallway on temporary tables. Bed linens smelled a bit... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Frank A Thank you for taking the time to write a review about our beautiful Holiday Inn Houston NRG-Medical Center Area, formerly Reliant Center. Indeed, we are completing renovations and the hotel is looking terrific, very crisp, clean, open, airy, contemporary and fresh. Our restaurant is now open as is the pool and most rooms. Of course, our great... More 

Hollywood, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

I had went to Houston for training, and work wanted everyone to stay at this hotel due to convenience to the office as well as them wanting us to use their corporate rate. The wifi was slow and the room itself was dark and dreary. Unfortunately I did not have a view of NRG stadium. I'm a huge Texans fan... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Anthony C Thank you for your review on Trip Advisor, about our beautiful Holiday Inn Houston NRG-Medical Center Area, formerly Reliant Park. We apologize if you had connectivity issues with Wi-Fi. We will certainly review and audit our broadband signal. We had recently upgraded our broadband capacity from 20Mbps to 100Mbps and the response has been excellent from our... More 

Sugar Land, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I usually stay at this hotel three times a year. The only reason we select this hotel ,is because of it's proximity to NRG stadium and it's facilities. This hotel is average, and really has nothing special to make comments about. I consider the staff both pleasant and attentive. We most recently stayed here for the Texas... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Norman N Thank you for your comments about our beautiful Holiday Inn Houston NRG-Med Center Area.. Indeed, we are completing a major renovation and as you may have seen our new rooms are crisp, bright and very pleasant. Our restaurant was completed last week and the bar is undergoing some exciting changes. While you are correct that our location... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was in Houston for a job interview for a physician's position. It was a huge mistake to choose this hotel. This is THE worst hotel I have ever stayed in. The wall is not sound-proofing at all, I can hear every single word my neighbors said, I can even hear them cough or plush the toilet. What is absolutely... More 

Was this review helpful? Yes 2
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Ting Z Thank you for your comments about your recent stay. Indeed, we are undergoing a much needed renovation and we have completed the majority of our rooms already. All rooms include new beds, and all furniture. In addition, all new beds are being encased with state-of-the-art encasements to prevent incicents such as the one you noted, and are... More 

League City, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Yes, the property is currently under renovations but the front desk staff was very open and honest and explained to us that they only work on the building from 8AM-6PM. They even let me check in super early and did not charge me an additional fee. This hotel is literally right out the back door of Reliant. It is very... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Amy A Thank you for you recent review of our beautiful Holiday Inn Houston NRG-Medical Center Area. Indeed, we are completing a much needed renovation and it is looking beautiful. Our culinary team is excellent and the service our staff provides is kind, considerate and efficient. We look forward to seeing you back soon. Kind regards, Sergio More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Our family and another went to Monster Jam last night by hotel. We checked in around 2 and had problems from start. Was supposed to have 2 identical rooms with king bed and 2 fold out loveseats. Only one room was as it was supposed to be. The other had a king bed but no fold out. Got that squared... More 

Was this review helpful? Yes 1
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear MistyWest Thank you for your review of our beautiful Holiday Inn Houston NRG - Medical Center area, formerly Reliant Park. Your feedback is very important to us. I am terribly sorry about the situation and particularly about the way it was handled as we certainly should've made a more generous effort to accommodate your needs, and demonstrate our genuine... More 

New Milford PA
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 18, 2014 via mobile

The hotel was under renovation so no extra services were available exercise room pool etc we were moved on a Sunday morning early due to changes in construction. All dresser drawers in our first room were non functional and air conditioning was lousy in our second room. Not going to be a repeat experience for me!

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear ronthegayguy Thank you for your recent comments about our Holiday Inn Houston NRG Medical Center, formerly Reliant. Your feedback and comments are important to us and other travelers. We are terribly sorry that you encountered some difficulties. Indeed we're under renovation and the hotel is looking beautiful There are still a few rooms that remain, and it sounds like... More 

Walnut Creek, California
Top Contributor
232 reviews 232 reviews
74 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed December 7, 2014

I was very disappointed with my stay at this location. I arrived early and when I called to see if I could check in early - they said they had rooms but that if I came before noon they would have to charge me. I've shown up early dozens of times at other hotels including Holiday Inns and never been... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Ray B Thank yo for your comments about the Holiday Inn Houston NRG- Medical center Area, formerly Reliant Center. We are terribly sorry that you encountered some difficulty upon your arrival. I do not know at what time you actually arrived so it is hard to understand what happened. We do allow checking in prior to 3pm when possible... More 

Canyon Lake, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 25, 2014 via mobile

This hotel is being remodeled so hopefully it will improve. The location is very convenient if attending events at NRG Stadium as it is right next door. Housekeeping definitely needs improvement. When we arrived it did not appear the room's supplies had been restocked (cups, coffee,toiletries). The bed was comfortable but the pillows were very small, the size of the... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear csieg67, Thank you very much for your recent stay and review of our Holiday Houston NRG-Medical Center Area, formerly Reliant Park. Indeed our location is unbeatable being adjacent to NRG Center and having a private access gate. We are thrilled to have begun our much anticipated renovation; as you may have seen our new rooms are just beautiful, crisp,... More 

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Additional Information about Holiday Inn Houston - NRG/Medical Center Area

Address: 8111 Kirby Drive, Houston, TX 77054
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Houston - NRG/Medical Center Area 3*
Number of rooms: 238
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Also Known As:
Holiday Inn Houston Reliant Park Area Hotel Houston

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