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Holiday Inn Houston - NRG/Medical Center Area

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8111 Kirby Drive, Houston, TX 77054
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1 room 1 adult
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Holiday Inn Houston - NRG\/Medical Center Area
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247 Reviews from our TripAdvisor Community

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Bellevue, Washington
1 review
2 of 5 stars Reviewed 1 week ago

I booked this hotel via telephone because I was told it had discounted rate to UT Medical School visitors (99$+tax). During my booking the price announced was 126$+tax. Ok, let's move on. I asked them if they have a complimentary breakfast and they said yes. Upon arrival and check-in I asked them to schedule a shuttle ride to UT Medical... More 

Helpful?
Thank Sofya B
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

We are sorry to see that your stay was not a pleasant one and will review your comments with the staff to see what we can correct. All Holiday Inn full service hotels charge for breakfast as part of the brand standard but the Holiday Inn Express offers a complimentary buffet as part of their brand standard. All our rooms... More 

Rochester, Minnesota
Level Contributor
171 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice lobby, rooms and plenty of amenities. Windows need to be re-tinted, look sloppy and it ruined the view of the stadiums. The restaurant was nice, and had a nice selection. The lounge closed early and left many with time to kill. To sum it up, it was good enough to stay there again!

Helpful?
Thank kennykelme
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Thanks for staying with us and for completing a review. We are glad you enjoyed your stay and would consider staying with us again in the future. More 

New Orleans
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was my first time staying at a Holiday Inn Hotel and all I can say that it fulfilled my expectations. Great location close to the Galleria Mall, very clean and modern. The staff was very nice. The only negative thing that I can say about this hotel is the breakfast. I had the buffet and it was horrible and... More 

Helpful?
1 Thank PipeEstrada
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Thank you for staying with us and for completing a review as they are our main tool for on going training and service enhancements at the hotel. We are disappointed to see that the breakfast buffet was not to your liking and will review your comments with the kitchen staff so we can correct this issue. More 

Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Travelled to cheer on the Chiefs for their playoff game. We had little interaction with staff, but they were very friendly and helpful. The lobby area is nice, but the rooms are average at best. The pillows were below average for sure. Rooms were small, bathroom as separated from the sink. Shower water pressure was very good. They have location... More 

Helpful?
1 Thank Kmw59
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Thank you for commenting on our friendly staff and for staying with us. Our rooms come standard with 2 soft and 2 firm pillows but our Housekeeping department has several others based on preference there for the asking so please do not hesitate to ask during your next visit. More 

Calhoun, Louisiana
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 31, 2015

Stayed here two nights for the Texas Bowl. Was a great location, with a gate to the parking lot. Was able to walk to and from the game easily and quickly. If we ever come back to NRG Stadium will definitely stay here. Wi-Fi was not the best though, and had to have maintenance come up and fix the hot... More 

Helpful?
2 Thank Michael L
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Thank you for staying with us and for taking the time to review our hotel. We are always looking to improve and feedback from our customers is one of the most important tools we use. More 

usa
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed December 13, 2015

This is not a bad hotel, but neither is it a great one. The number one advantage is its location; if you are attending an event at NRG Stadium, the location is incredible - about 400 yards away! And the price of the hotel is not bad at all, especially considering the convenience to NRG. Also on the plus side,... More 

Helpful?
1 Thank xxrrttyy
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Thank you for staying with us we appreciate you taking the time to review our hotel. We will review your comments with our Front Desk team to make sure they are more consistent with their service delivery. More 

San Antonio, TX, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2015

Two night stay for medical appointment nearby. Used their free shuttle service to and from the medical center for my appointments about three miles away. Experience was great from the desk clerk who checked me in to the clerk who checked me out, plus the shuttle drivers and the housekeeper who attended to my request. Room was spacious and furnished... More 

Helpful?
1 Thank Jay C
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

JC, Thanks for staying with us and for the wonderful review. Our hotel just completed a multi million dollar upgrade and the service staff is working hard to improve service. We are happy to see that you enjoyed your stay. More 

Stillwater, Oklahoma
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 25, 2015

I cannot say enough about the staff at this property. We needed to be in Houston for an extended period of time, and proximity of this hotel to the medical district was exceptional. The daily van to the medical center was more than appreciated and made our life much easier. The staff, every member of staff, was exceptional. The got... More 

Helpful?
2 Thank Steven_West
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Steven, Thank you for the kind words. We would like to thank you for staying with us and for sharing your experience with potential travelers. The best compliment we can receive is that our staff was friendly and welcoming so they will be happy to see that we made your stay a pleasant one. More 

Dallas, Texas
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 23, 2015 via mobile

Perfect location for business at NRG. Rooms are cramped and the bathroom was tiny. The cleaning staff took all our towels but did not replace them. When we returned after 10, it took over 30 minutes and 2 phone calls to get towels sent up. We also requested additional bedding that we never received.

Helpful?
1 Thank cindy w
Tom W, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

cindy w, Thank you for taking the time to review your stay with us. We appreciate your comments and will share them with our service staff in an effort to improve. More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 15, 2015

I am staying here on business and was placed here at the Holiday Inn directly adjacent to the NRG Center/Stadium. The location is amazing. You are literally within walking distance, so with parking being $12 at the NRG, this is definitely a plus. However, I wish I could say the same for my stay here. I was here for 3... More 

Helpful?
1 Thank Arron-inSA
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Arron-inSA Thank you for taking the time to write a review about your recent stay. We appreciate the balanced approach of your comments. I am terribly sorry about the problem with the food, and while we are surprised about the lack of empathy from one of our managers, we will certainly review this with him. I am glad however... More 

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