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Holiday Inn Houston - NRG/Medical Center Area

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8111 Kirby Drive, Houston, TX 77054
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Holiday Inn Houston - NRG/Medical Center Area
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Holiday Inn Houston - NRG/Medical Center Area
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214 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boca Raton
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW

Near the medical center, newly renovated and very nice. Free shuttle to medical center. Near football stadium. Staff is very nice, helpful and friendly. Rooms are very attractive as is lobby. Nice business center in lobby. Room has refrigerator so we were able to take leftovers back to the room

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Missouri City, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would like to rate my stay at the Holiday Inn NRG as an overall OUTSTANDING stay. I stayed one night in the Jr. Suite which was roomy, with a very modern decor. I hosted an event in the newly remodeled restaurant and the staff from start to finish had a can do attitude. The "Casino" themed event was a... More 

Was this review helpful? Yes 3
New Orleans, Louisiana
Level Contributor
168 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 1 week ago

No complaints. Rooms are large and comfortable. Bed and pillows are great. Lobby is a bit cold and stark. Only had one meal at the restaurant and it was lackluster so would recommend eating elsewhere. Had a room with leaky a/c one night and they immediately sent someone to fix it and gave us a new room across the hall... More 

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Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear NolaGal_2 Thank you for your nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. We are delighted that you enjoyed the way our full renovation came out but most importantly, that our staff met your expectations. Our team takes great pride ensuring that our guests are happy, relaxed and comfortable. Again, thank you. Kind regards,... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 2 nights. My poor rating specifically reflects the horrible service my group received in the restaurant both mornings. Service was rude and slow. My group repeatedly asked for orange juice and then waited 20 minutes to receive it. Once we asked for the 6th time we got attitude as if we were in the... More 

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Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Kymberlee_00 Thank you for taking the time to write a review of our beautiful hotel. We are terribly sorry that breakfast experience with your group was confusing and less than satisfying. Upon reviewing the situation with our team we recognized that we could have done more to understand how the group would be growing during the breakfast and prepare... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is starting to show its age. Staff was very nice ,rooms were good, but they have a smell to them. The lobby was nice , I might stay here again. One thing I didn't like was that the restaurant menu in the room had lower prices then the price in the restaurant itself. They need to update the... More 

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Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear highwayman67 Thank you for taking the time to write a review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. Indeed we are concluding a full renovation and modernization of our facilities. There may be some fresh paint and new furniture fragrances that could linger a few days. I hope you do give us another opportunity to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Hotel was very nice, rooms were clean. Hotel service was nice. We did have lunch in the hotel restaurant, service was slow and the wait staff wasn't very friendly Hotel was in a good location. Walking distance to the stadium

Was this review helpful? Yes 1
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Melinda J Thank your for your nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. Indeed our staff is very dedicated and enthusiastic. We enjoy taking care of our wonderful guests. I apologize about the timing of your lunch service. I have reviewed this your our executive chef and we will be doping some steps... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 26, 2015

I recently stayed here for several nights during OTC that was being held at NRG Park. Very clean rooms and friendly staff. Several places to eat and drink nearby the hotel as well. This is my go to hotel for business or pleasure at NRG Park.

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Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Al B Thank you for your very nice review of our beautiful Holiday Inn Houston -NRG/Medical Center, formerly Reliant Park. We are very pleased with the results of our recently completed renovations and are even more pleased that you appreciate it as well. Indeed, we have a great location next to NRG park and it is very convenient to... More 

Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 23, 2015

My husband does business in the Texas Medical Center and sometimes I tag along so I can relax in the hotel pool, work out and have some me time. We have stayed here a few times before because we like how easy it is to get in and out without fighting traffic and parking is free. My husband takes the... More 

Was this review helpful? Yes 1
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Steiner13 Thank you for staying with us at our beautiful and newly renovated Holiday Inn Houston NRG-Medical Center, formerly Reliant Park, and thank your nice comments. I will be sure to share them with the team. We typically set our pricing for food and beverages to be consistent with prices in similar establishments, but we will take another look... More 

Arlington, Texas
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 18, 2015

The rooms are clean and the staff is friendly. They have a restaurant, but there are a couple within a comfortable walking distance and several more less than a mile away. While the rooms are clean, the hotel needs to be updated. There is plenty of parking.

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Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear sntrafn Thank you for your nice comments about our beautiful Holiday Inn Houston NRG-Medicial Center, formerly Reliant Park. We do take great pride in our housekeeping as we recognize that being extremely clean and safe is the number one priority of a great hotel. You will be glad to learn that we are just completing our full renovation, which... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 2, 2015

After staying at another property in this area one year ago, I didn't expect much. But so far I have been impressed! Both the common areas and my room are both quite clean and well lit. The hallways could use some updating, but other than that I have no complaints so far.

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Audra K, Thank you for your nice review about our beautiful Holiday Inn Houston NRG Med Center Area, formerly Reliant Park. We are indeed delighted about the results of our recently completed renovation. The feedback from our guests has been excellent. Everyone seems to like the openness, light and crisp decor. We are also working on way to improve... More 

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