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Holiday Inn Houston - NRG/Medical Center Area

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8111 Kirby Drive, Houston, TX 77054
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1 room 1 guest
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Holiday Inn Houston - NRG\/Medical Center Area
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225 Reviews from our TripAdvisor Community

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Traveler rating
    52
    71
    50
    31
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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Louisiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

August 28, 2015- I stayed because of the short distance And shuttle to MD Anderson. The hotel is beautiful and my room was beautiful as well. Fridge, microwave, great ac, and plenty of outlets on lamp next to the bed for phone, tablet, and camera! The shuttle service was wonderful AND ON TIME and, the driver, along with ALL other... More 

Was this review helpful? Yes
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

While we were in Houston for my dad's appointments at MD Anderson, we enjoyed our stay here. It was nice to have the restaurant on site and to be able to order room service. The shuttle service was efficient and we were able to focus on what my dad needed.

Was this review helpful? Yes
Austin, Texas
1 review
1 of 5 stars Reviewed 1 week ago NEW

Reserved the room months in advance through Expedia. Arrive to check in and they cancelled my room and tried to send me to some dumpy hotel at half the rate I was charged while they pocket the difference! Seems like a bait and switch scam to me. Stay away from this place, staff is rude and unhelpful as well.

Was this review helpful? Yes
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Bad experience the hotel is old and the crew with bad, very bad attitude, I spend like 15 minutes waiting at the front desk because the lady was on a call, it was just to reprogram the card, not a good cleaning, location of hotel is good but it is not what I just to see in this hotel brand.

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Rul M Thank you for taking the time to share your experience at our hotel recently. I am terribly sorry that you did not have the usual great experience our guests usually enjoy. You are right that the hotel has been around for a few years but we recently completed a full renovation and redecorating of all rooms, restaurant,... More 

Austin, TX
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is in the middle of everything. Close to the medical center and NRG stadium is steps away. The hotel has been totally renovated and they did a great job. I stay here often! They often have a deal on Priceline where you get more for your money.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 25, 2015

Horrible service, I have been waiting 2 hours for a room and when I finally approached the front desk to ask when a room would be available I was told "You'll be fine". I'm not sure if this happens regularly but I will not return and will definitely no recommend staying here!!

Was this review helpful? Yes 2
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Jonathan A Thank you for taking the time to write a review about your recent stay. It is helpful as we learn how we can continue to improve to give you better service. We apologize for the delay checking in. It just so happens that sometimes on weekends, many guests check out late and many check in early and... More 

Hawaii
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2015

Nice hotel...clean...food a bit expensive..was some construction going on a few rooms down but not bothersome..did smell a bit weird probably from the construction. Food and drinks a little pricey...staff seemed nice...nice pool...I didn't like the fact that the back gate stayed open and anyone could have just walked into the pool area or sitting area...was a bit scary

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear kisses1271 Thank you for your nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. We are delighted we met your expectations and tat you enjoyed the hotel and our team. We will take another look at our pricing in the restaurant to be sure it is still in line with similar establishments. We place much... More 

Katy, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 17, 2015

Stayed at the Holiday Inn next to NRG later night with my husband. Went to a concert at NRG and figured we'd stay at the hotel since it's next door. The 3 most important things were good...clean room, comfortable bed and good air conditioning. Updated decor, fridge and microwave. Nice staff, we were on the 10th floor and it was... More 

Was this review helpful? Yes 1
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear irishroselv Thank you for your nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Center. We are delighted to know you enjoyed and liked the hotel as well as its great location next to NRG Park. We were surprised that your room service experience was less than excellent, as this is usually well executed and the... More 

Canton
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed July 14, 2015

We have stayed at this wonderful hotel yearly because of the Dog Show held at Reliant. It has always been so wonderful until this year. I booked originally in late 2014 for the show in July 2015 because it always fills up. We arrived, unloaded with no problem and walked our dogs up to our room through the lobby. immediately... More 

Was this review helpful? Yes 1
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Shari C, Thank you for your feedback. It is important to us and helpful s we continue to find ways to improve our service for all our guests. I am terribly sorry that our employee did not handle the situation correctly and tactfully. Indeed we no longer accept pets and we have also become a 100% non-smoking facility. As... More 

Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2015

This is the 3rd time we stay here. Hotel is very clean the staff is very friendly. Free shuttle to medical center. We go every 3 months and will always stay there. There's a big super market within walking distance. Great place to stay.

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear scratch2010 Thank you for your very nice review of our beautiful Holiday Inn Houston NRG-Medical Center, formerly Reliant Park. We are delighted that we met your expectations and that your also found the location convenient. Indeed it is, as well as easily accessible. We hope to see you back soon. Kind regards, Sergio More 

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