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Holiday Inn Houston - NRG/Medical Center Area

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8111 Kirby Drive, Houston, TX 77054
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Holiday Inn Houston - NRG/Medical Center Area
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Holiday Inn Houston - NRG/Medical Center Area
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220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • English first
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  • Spanish first
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  • All months
    (220)
  • Mar-May only
    (50)
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    (71)
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    (45)
  • Dec-Feb only
    (54)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Horrible service, I have been waiting 2 hours for a room and when I finally approached the front desk to ask when a room would be available I was told "You'll be fine". I'm not sure if this happens regularly but I will not return and will definitely no recommend staying here!!

Was this review helpful? Yes 1
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Jonathan A Thank you for taking the time to write a review about your recent stay. It is helpful as we learn how we can continue to improve to give you better service. We apologize for the delay checking in. It just so happens that sometimes on weekends, many guests check out late and many check in early and... More 

Hawaii
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel...clean...food a bit expensive..was some construction going on a few rooms down but not bothersome..did smell a bit weird probably from the construction. Food and drinks a little pricey...staff seemed nice...nice pool...I didn't like the fact that the back gate stayed open and anyone could have just walked into the pool area or sitting area...was a bit scary

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear kisses1271 Thank you for your nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. We are delighted we met your expectations and tat you enjoyed the hotel and our team. We will take another look at our pricing in the restaurant to be sure it is still in line with similar establishments. We place much... More 

Katy, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Holiday Inn next to NRG later night with my husband. Went to a concert at NRG and figured we'd stay at the hotel since it's next door. The 3 most important things were good...clean room, comfortable bed and good air conditioning. Updated decor, fridge and microwave. Nice staff, we were on the 10th floor and it was... More 

Was this review helpful? Yes 1
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear irishroselv Thank you for your nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Center. We are delighted to know you enjoyed and liked the hotel as well as its great location next to NRG Park. We were surprised that your room service experience was less than excellent, as this is usually well executed and the... More 

Canton
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have stayed at this wonderful hotel yearly because of the Dog Show held at Reliant. It has always been so wonderful until this year. I booked originally in late 2014 for the show in July 2015 because it always fills up. We arrived, unloaded with no problem and walked our dogs up to our room through the lobby. immediately... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Shari C, Thank you for your feedback. It is important to us and helpful s we continue to find ways to improve our service for all our guests. I am terribly sorry that our employee did not handle the situation correctly and tactfully. Indeed we no longer accept pets and we have also become a 100% non-smoking facility. As... More 

Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the 3rd time we stay here. Hotel is very clean the staff is very friendly. Free shuttle to medical center. We go every 3 months and will always stay there. There's a big super market within walking distance. Great place to stay.

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear scratch2010 Thank you for your very nice review of our beautiful Holiday Inn Houston NRG-Medical Center, formerly Reliant Park. We are delighted that we met your expectations and that your also found the location convenient. Indeed it is, as well as easily accessible. We hope to see you back soon. Kind regards, Sergio More 

Boca Raton
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Near the medical center, newly renovated and very nice. Free shuttle to medical center. Near football stadium. Staff is very nice, helpful and friendly. Rooms are very attractive as is lobby. Nice business center in lobby. Room has refrigerator so we were able to take leftovers back to the room

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear JBFlorida Thank you for your very nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly, Reliant Park. We enjoyed working with you and appreciated your professionalism organizing your event, which was a great success. We are delighted to know that we met your high expectations and look forward to seeing you back again soon. Kind regards, Sergio More 

Missouri City, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I would like to rate my stay at the Holiday Inn NRG as an overall OUTSTANDING stay. I stayed one night in the Jr. Suite which was roomy, with a very modern decor. I hosted an event in the newly remodeled restaurant and the staff from start to finish had a can do attitude. The "Casino" themed event was a... More 

Was this review helpful? Yes 3
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear LaShawnH Thank you for your very nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. We are glad that everything worked out well for your fun event. It was our pleasure working with you and look forward to you coming back soon. Again, thank you, Sergio More 

New Orleans, Louisiana
Level Contributor
174 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed June 25, 2015

No complaints. Rooms are large and comfortable. Bed and pillows are great. Lobby is a bit cold and stark. Only had one meal at the restaurant and it was lackluster so would recommend eating elsewhere. Had a room with leaky a/c one night and they immediately sent someone to fix it and gave us a new room across the hall... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear NolaGal_2 Thank you for your nice review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. We are delighted that you enjoyed the way our full renovation came out but most importantly, that our staff met your expectations. Our team takes great pride ensuring that our guests are happy, relaxed and comfortable. Again, thank you. Kind regards,... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 18, 2015

I stayed in this hotel for 2 nights. My poor rating specifically reflects the horrible service my group received in the restaurant both mornings. Service was rude and slow. My group repeatedly asked for orange juice and then waited 20 minutes to receive it. Once we asked for the 6th time we got attitude as if we were in the... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear Kymberlee_00 Thank you for taking the time to write a review of our beautiful hotel. We are terribly sorry that breakfast experience with your group was confusing and less than satisfying. Upon reviewing the situation with our team we recognized that we could have done more to understand how the group would be growing during the breakfast and prepare... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 10, 2015

This hotel is starting to show its age. Staff was very nice ,rooms were good, but they have a smell to them. The lobby was nice , I might stay here again. One thing I didn't like was that the restaurant menu in the room had lower prices then the price in the restaurant itself. They need to update the... More 

Was this review helpful? Yes
Sergio O, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review

Dear highwayman67 Thank you for taking the time to write a review of our beautiful Holiday Inn Houston NRG/Medical Center, formerly Reliant Park. Indeed we are concluding a full renovation and modernization of our facilities. There may be some fresh paint and new furniture fragrances that could linger a few days. I hope you do give us another opportunity to... More 

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