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All 451 Houston hotels

DoubleTree Suites by Hilton Houston by the Galleria

3.5 of 5 Hotel   |   5353 Westheimer Road, Houston, TX 77056-5474
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68%
Ranked #99 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed 3 days ago
Rodney S PLANO, United States
  • Overview
  • Reviews (467)
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  • Room tips (54)
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467 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
PLANO, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Not a bad place, however could use some work. Very hot inside the hotel.Room needed to be cleaned, or wiped down. the rooms are becoming dated. it was an ok stay...... went to the bar to have a drink, the bar sits on the second floor right above the entrance. It was very hot and humid to the point were... More

Review collected in partnership with DoubleTree by Hilton

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Houston, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Convenient to the Galleria shopping area, the hotel is actually connected to the Galleria. Though very busy, the hotel staff were always pleasant and courteous. If you're in town for an extended stay, the full kitchen is a plus. Two improvements needed: my room had an odor; kind of a mix of moldy and cigarette smoke (it was supposed to... More

Review collected in partnership with DoubleTree by Hilton

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Edmon, OK, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

2 queen size beds, full kitchen, living/dinning table/desk: Slept wonderfully. Full size sofa bed was so comfortable my husband slept on it. We shut the bedroom door so I would not be disturbed by his snoring. Even had a complete kitchen. I have tried every hotel in the Houston Galleria area and this is the best I have found. I... More

Review collected in partnership with DoubleTree by Hilton

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Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greeting, I am so glad that the separate living area was actually useful for you ! We are really appreciate your comments about our property. I am so glad you had an exceptional experience with us. Please come back and see us again. More

Galveston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Horrible, stayed in suite 1101 and had no hot water and the a/c "cooled" the room to a frosty 78 eventhou() the thermostat was cranked down to 62. Housekeeping failed to replenish my coffe supply, pubic hair on my toilet seat and room smelled. Hotel is tired and needs a major makeover. Way better options in the Galleria for much... More

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Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Good Evening, We deeply apologize about the issues you have encountered during your stay. Please be aware that the AC and the Water issue was an incident that occurred unpredictably, and we worked to fix it 100%. Again, I am so sorry that issue occurred during your post stay, and it lead to you having a unpleasant experience with us.... More

Scottsdale, United States
1 review
3 of 5 stars Reviewed 1 week ago

This hotel is getting a bit old feeling. I was put in a larger suite, which was nice, but it was only a one-night stay on business. The bed was comfortable, and free wifi was nice. The furnishings were pretty worn and out of date. There was a large outdoor light aimed right at the bedroom window, but the blackout... More

Review collected in partnership with DoubleTree by Hilton

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Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greeting, We are working on renovation in our property. Our lower level rooms have already been renovated, and we are working to get through our high floor rooms as well, I am glad that you catch those details. Please feel free to contact us regarding your future stays so we can provide you a newly renovated room that will fulfill... More

Huntsville, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed at the Double Tree hotel on July 19th 2014 for my 40th Birthday had the time of my life. Had dinner across the street at Trulucks it was great. The chocolate covered strawberries were great thanks. The room 1901 was just wonderful the veiw was nice. The breakfast was so good. The staff was real... More

Was this review helpful? Yes 1
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, I am so happy to hear that you had a great time at our property. It is a honor for us that you chose the DoubleTree Suites by Hilton Houston by the Galleria to celebrate such a special occasion. Please visit us again. More

Lagos, Nigeria
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a good stay at this hotel.Rooms were spacious with clean linens. The suite was well equipped,Bathroom was also very clean which to me is the most important place in any hotel room. The food was excellent,I had in room dining which came at a record time,huge portion, was not able to do justice to it! For extra security,... More

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Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, Thank you so much for your kindly comments. I will definitely share your comments to my entire team. Please come back and see us again. Also, if I can be any assistance of your future stays with us, please do not hesitate to contact me at the hotel. Have an excellent week ahead. More

McAllen, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The moment you walk into the lobby the staff makes you feel welcome. They offer you as courtesy fresh made chocolate cookies and apples while you receive the room key. I stayed one night with my two grandchildren and had a wonderful time on the requested 17th floor with a magnificent view to the city. The suites are huge, clean... More

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, Thank you so much for sharing your excellent experience with all travelers. I am so glad you had a exceptional stay with us. Please come back and see us soon. We will have our famous chocolate chips and walnuts cookies ready for you. More

Santa Cruz, Trinidad and Tobago
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

When you walk into a hotel or any business establishment and you are greeted by a warm friendly face who says to you "Welcome Back Mr. (my name called)". That makes me feel appreciated and wanting to come back often.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, Thank you so much for staying with us. Your kindly comments are greatly appreciated. Please come back and see us again. Thank you again for your time. More

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

After traveling 1,500 miles via car, we stopped for a night at Double Tree. While smoking a cigarette on the patio, someone in room above us began urinating off their balcony... getting in our balcony and almost getting on us!!!! I called front desk immediately and their was no urgency or care. Until 4 am, the above room was partying.... More

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Good Evening, Thank you so much for staying with us. I am so sorry that your previous stay was unsatisfied. Please feel free to contact me at (713)9619000 to discuss all issues you have encountered. Again, I am so sorry for the inconvenience. Please come back and see us again, I will make sure your next stay is excellent. Have... More

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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#43 Romantic Hotel in Houston #65 Family Hotel in Houston #76 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
The DoubleTree Suites by Hilton Hotel Houston by the Galleria welcomes you to Houston, Texas. Our luxurious hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the elegant Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-style recently renovated suites, a sparkling swimming pool for fun and relaxation, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
Number of rooms
380

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