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DoubleTree Suites by Hilton Houston by the Galleria

3.5 of 5 5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
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DoubleTree Suites by Hilton Houston by the Galleria
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582 reviews from our community

Traveler rating
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    113
    56
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Orleans, Louisiana
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had to got a hotel in Houston. Was recommended by our client to get one close to the galleria. Found this hotel near by and the rate was ok. Had good breakfast and you could choose between different kind of eggs. The room was very big, clean and had good standard. It also had its own kitchen. Good parking availebilities... More 

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Paris, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My Stay at DoubleTree by the Galleria (Houston). I recommend staying at DoubleTree by the Galleria (Houston). Verey well located, spacious suites and very kind personnel. Price is reasonable also compared to other similar hotels in the city.

Review collected in partnership with DoubleTree by Hilton

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El Paso, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

Bad customer service, from begining to end. The hotel was loud the service was way below the standards of the chain name. I was able to hear my neighbors during the whole stay. During breakfast the food was bad and service was unwelcoming.

Review collected in partnership with DoubleTree by Hilton

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Las Vegas, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

Small, dingy, poorly appointed room. Kept hitting our feet on the furniture as we tried to get to the bathroom. Must have been a broom closet until we got there and they charged me the top price for the poorest room in the Hilton hotel.

Review collected in partnership with DoubleTree by Hilton

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Sugar Land, United States
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed in this hotel with my family while we were looking a place to rent. The good point about this hotel is the location. You can do lot of things walking or using the shuttle service. The bad point about it is that is too expensive for the service provided. But it can become affordable using promo code.

Review collected in partnership with DoubleTree by Hilton

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Fredericksburg, United States
1 review
4 of 5 stars Reviewed 1 week ago

Loved the suite. Very roomy & comfortable. My sister slept on the pull-out couch & said it was very uncomfortable though. The hallway had a bad odor off & on throughout our 4 day stay--but it smelled fine in our room. Breakfast was great. We had a bad experience with the electronic keys not being dependable.

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Linda W-- Thank you for your review. We are happy to learn that you loved your guest room suite. Our apologies if you experienced trouble with the key card during your stay, and will be sure to address internally. It would be a pleasure to welcome you back again soon! More 

Colorado Springs, Colorado
Top Contributor
90 reviews 90 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 1 week ago

Remember this hotel when it was brand new and before it was acquired by Doubletree and then Hilton. It was once a truly great place. On our recent stay, we were first assigned a room on the 6th floor. The whole floor and our room had a funky smell to it. Asked for reassignment and received a new room on... More 

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

deevee2-- Thank you for your review. We regret to learn of the unpleasant odors you encountered during your recent stay. It seems our accommodations did not meet expectations and apologize if the bedding was not to your liking. We pride ourselves on our close proximity to the Galleria mall, outgoing service, and spacious guest rooms. Our hotel is not a... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Close to everywhere you need to be, nice people, the beds are the most comfortable I've ever slept in, all the perks of the Hilton chain, points, WiFi, service etc, great quiet hotel in the center of the galleria, good cookies when u check in too, overall - excellent

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Sasha S-- Thank you for your comments. We are delighted to read that our beds were the most comfortable you've ever slept in! It would be a pleasure to welcome you back again soon. More 

Slidell, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I give this hotel 2 stars. It took 15 minutes to check in and the family before us got a handful of cookies (even extra for their teenagers). When we checked in they did not offer us cookies. One worker I believe noticed this and gave my kids some cookies. (I would have liked one). We arrived into our upgraded... More 

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Wayne C-- Thank you for providing us with your honest feedback. It disappoints us to learn that you were not provided enough chocolate chip cookies upon check-in, and sincerely apologize for this oversight. Also, we regret to learn if your guest room was missing toilet paper, and hope you communicated this to us immediately. Please be assured that the level... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here on Thursday night for first time. Pros: nice clean and bright fitness center. Good internet signal and Great cookies! Cons: parking fee is outrageous. Even for Galleria area. $23 per day plus tax. I called ahead and was told $18 on the phone... And even then I almost switched. Then the sign on the garage said $20. Then... More 

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Thank you for sharing your pros and cons with us. We are glad you enjoyed our fitness center and delicious chocolate chip cookies, but regret if the cost of parking caused any inconvenience. Please be assured that our parking rates are competitive with nearby hotels. We hope to welcome you back and provide you with a different guest room layout. More 

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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#57 Romantic Hotel in Houston
#120 Business Hotel in Houston

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