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DoubleTree Suites by Hilton Houston by the Galleria

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5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
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689 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peoria, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

This is the worst hotel I have stayed at! Parking is $23 a night and there are no elevators in the garage so you are stuck carrying all your luggage up & down the stairs, which smell like urine! Do not book a standard room, these rooms are so small I felt I could not breath, it is basically half... More 

Review collected in partnership with DoubleTree by Hilton

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Greater Perth, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Doubletree is very handy to Galleria, this is why I booked. You can walk there in under 5 minutes. Other than that, It didn't have the same appeal as other Hiltons & the stay was disappointing. Hallways were very grubby & looked in need of cleaning. Room service is available & the food was very good, but didn't make up... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We are pleased that you enjoyed our excellent location in proximity to The Galleria. We are proud to hear that our staff provided you with excellent service during your stay. Management has been informed of your challenges with your air conditioner so maintenance may address the issue. We hope you will choose us for accommodations in future visits... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

But one thing on top of the other.... First, I arrived at 7:00 pm and my room wasn't ready yet. Actually, no one's rooms were ready yet. They gave us vouchers for dinner at the restaurant, where one poor bartender was catering to all of us. Apparently this happens regularly. When I got my room key, they forgot to let... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, It is unfortunate that you did not find our accommodations suitable during your stay. We apologize for the challenges with your room/cleanliness upon arrival and have informed Guest Services so that we may address this immediately. We ensure you that this is not our standard of excellence that we strive to uphold at Hilton DoubleTree Galleria. We appreciate... More 

HOUSTON, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

well we did not experience a smooth check-in, staff need more training on the room packages. We enjoy the 26th floor the room was very nice. I recommend 23rd floor and up. the rooms are not new but appear to be well kept. please valet there is no place to park. heavy traffic..

Review collected in partnership with DoubleTree by Hilton

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Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of DoubleTree by Hilton Houston by the Galleria. We apologize for any challenges you faced during check in and have informed management so we may address the issue of room package knowledge. We are pleased that you enjoyed your room and view. We hope you will consider us for lodging again in the... More 

Pearland, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel and excited about the stay just wished the AC would have been working when I arrived. The rooms are large and enjoyed the full size fridge. I hope to give this one another try one day. It would be nice if there was veding machines and ice on every floor. I had ask the staff where this was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for writing a review of Hilton DoubleTree by the Galleria Houston. We apologize for the challenges you faced with your air conditioning unit in your room. We have notified Guest Services so this will no longer be an issue. We hope to have you back for future accommodations in the future and that you will be... More 

Indianapolis, United States
2 of 5 stars Reviewed 1 week ago

I've stayed at this hotel 5-6 times and have had only 2 good experiences. After this visit, there will be no more; I will stay at another Hilton brand in the area. The rooms are extremely dated, the tv remote was missing and each day water would mysteriously appear on the bathroom floor while I was away for the day.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, It is unfortunate that you found our accommodations unsatisfactory during your visit. Guest Services have been informed of the challenges with your room so we may properly address these issues. We hope you will reconsider another stay with us in the future and wish you safe travels. Have a great day. More 

La Celle Saint Cloud
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

My recent stay at this hotel showed how establishment which used to be reasonable can decline in couple of years. I always picked doubletree for its convenient location and easy/reliable service. This unfortunately is not true anymore. Reception staff varies and some of the current staff is simply rude, we have had leaky ceiling in the bathroom which woke us... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of Hilton Doubletree by The Galleria. We apologize for the challenges you faced during your stay with us. Management has been informed so this may be properly addressed and improve the experience for all of our guests. We hope you will reconsider us for lodging in the future and allow us to demonstrate... More 

Boston, Massachusetts
2 of 5 stars Reviewed 1 week ago

I am a Hilton Diamond member and have been staying at this hotel on a weekly basis for several months. It has gone downhill quite rapidly in the last few weeks, since getting new owners/management. First, the little things that are just annoying, a sign that the new management has no concern for customer service and are trying to milk... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of Hilton DoubleTree Houston. We apologize for any inconvenience you experienced with the WiFi and air conditioning in your room. Our staff strives to provide all of our guests a memorable experience and we are happy to hear that they provided you quality service during your stay. Management has been informed of your... More 

Sachse, Texas
Level Contributor
144 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 1 week ago

This place needs work. Nicely and centrally located on Westheimer but that is the only thing its got going for it. The rooms are outdated and have not been remodeled for over 10 years at least. Nothing works, i stayed on the top floor and my room temperature was 80 degrees with the air running, i called the staff and... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, It is unfortunate that you did not enjoy your experience with us at DoubleTree by Hilton Houston. Management has been informed to reach out to you regarding the challenges during your stay. We hope we may resolve these issues and that you may reconsider further accommodations with us in the future. Have a great day. More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I checked in today and was surprised with the rude behaviour of the clerk. As I was checking in she would say something, I would say pardon, an she would say "oh nothing". This happened three times before I realized she was carrying on conversation with another clerk about a hotel manager with the same name as me. Not such... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of DoubleTree by Hilton Houston Galleria. You are correct in saying that we do take pride in paying attention to detail at Hilton. We apologize that you received sub-standard service during your stay with us. Management has been informed so that we may properly address this issue. We hope you will consider us... More 

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