We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree Suites by Hilton Houston by the Galleria

Hotel deals
Hotel website
5353 Westheimer Road, Houston, TX 77056-5474
Special Offer
Celebration Package
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
DoubleTree Suites by Hilton Houston by the Galleria
Professional photos View all
Browse nearby
DoubleTree Suites by Hilton Houston by the Galleria
Add Photo

663 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    224
    192
    133
    70
    44
See reviews for
133
75
30
332
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (663)
  • Mar-May only
    (183)
  • Jun-Aug only
    (167)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (155)
All months
Arbuckle, California
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We arrived in a huge storm. We had a scary minute when the power went out and the electric door to get back into the hotel would not open. This was resolved right away. We spent time in the bar having a really decent pizza and ice cold beer. The restaurant was just adequate for breakfast and quite pricey, we... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We are glad you enjoyed Hilton Doubletree Galleria. It is unfortunate that you arrived during a storm but we are very happy that you were accommodated by the bar with food and drinks. Also, we are pleased to hear that your room was cleanly and up to our extraordinary standard. Thank you for your review and have a... More 

Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was kind of uneasy on this decision, the hotel itself has the real potential to be excellent. The suite room concept is great, and would be wonderful if it was actually carried out to fruition. My wife stayed here severel years ago while on assignment in town, and as such it was excellent. 2 big rooms and a kitchen... More 

Was this review helpful? Yes 1
Houston, United States
1 of 5 stars Reviewed 2 days ago NEW

small cramped room smelling of mildew and filth room was hot and unbearable set the thermostat to 68 before I left and room was over 80 degrees when I returned found an AC filter under the bed with at least an inch of debris and mold on it towels looked as though they had been used No washclothes in room... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Orange, United States
1 of 5 stars Reviewed 3 days ago NEW

Get yourself a $30.00 hotel room for same experience. To expensive for what you get. blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We apologize that you had an unfortunate stay with us and that your expectations were not met. If you would care to expand further on your experience please contact our Front Office Manager, Jennifer Fowle at Jennifer.Fowle@Hilton.com. Thank you and have a great day. More 

Houston, United States
3 of 5 stars Reviewed 3 days ago NEW

Good location. Friendly staff. Problem with bathroom toilet and shower. Husband able to repair toilet. Very slow drain in shower. Hotel staff, while friendly, did not offer an acceptable solution to the problem.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review and the information regarding your stay. Guest Services have been informed about the issues you experienced with your bathroom in your room. We are glad that staff was friendly with you during the duration of your stay and hope you will choose Hilton Doubletree in the future. Thank you and have a fantastic... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I was here for 4 nights business and found the experience terrible, the rooms are clean but my bath didn't drain so whenever I had a shower the water stayed at my feet. The room service was terrible, I ordered the healthy egg white omelette but when it came it was covered in butter and had fruit at the side... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We are pleased to hear that your room was clean during your stay with us and that service met your expectations. We apologize for the issues regarding you air conditioning unit and are currently pursuing renovations at the hotel to improve upon this. Thank you for your review and have a fantastic day. More 

Denver, United States
1 review
4 of 5 stars Reviewed 1 week ago

If you're looking for a nice, comfortable spot in the Galleria area, without breaking the bank, this is your spot. The staff is very friendly, and the location is perfect. Had a few problems on my last stay, but not indicative overall, as I've stayed here before on business, and will likely do so again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We are happy to hear that you received excellent service during your recent stay with us. We pride ourselves on creating a positive and memorable experience to all of our guests. We are glad you plan on staying with us again in the future and Thank you once again for choosing Hilton Doubletree Galleria. Have a wonderful day. More 

San Francisco, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice Lobby. Small but adequate fitness center. Very nicely located near the Galleria mall. Plenty of shopping and dining within walking distance. Rooms seemed a little outdated and need a modernization. However, my room was clean and in good shape.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We are happy that your room met your expectations for cleanliness during your stay with us. We are currently pursuing renovations for modernization and appreciate your input regarding this. We hope to have you back again so we may accommodate you in the future. Thank you for your review and have an excellent day! More 

Duluth, Minnesota
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I've had mixed experiences at this Doubletree in the past, but my recent stay was pretty good. My room was comfortable and clean. The breakfast was good and varied. The fitness center has a little more than just a couple of treadmills, so I was able to get in a bit better of a workout. The valets and desk staff... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We are extremely pleased that you enjoyed your stay with us at Doubletree Galleria. Thank you for your kind and honest review. We hope to accommodate you during another stay in the future. Have a wonderful day. More 

San Antonio, Texas, United States
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

This was a nightmare. The room wasn't clean, there weren't enough towels, the sheets weren't changed, the carpet was very worn, the sofa bed mattress was the thickness of cardboard. The hotel staff was rude and the management was not responsive. We had stayed at this hotel several years ago and it was a good experience. However, this was awful.... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We apologize for your unfortunate experience during your recent stay with us. Housekeeping and management have been informed of the issues regarding cleanliness with your room so we may provide a better experience to all of our guests. Renovations are important to us and as management explained during your stay, are being pursued. Thank you for your review... More 

Questions? Get answers from hotel staff and past guests. Ask a question

136 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (66)
Viewed
Room/suite (29)
Viewed
View from room (11)
Viewed
Bathroom (5)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Family/play areas (1)
Viewed
Hotel & grounds (4)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (70)
Viewed
Business center/function rooms (8)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (16)
Viewed
Dining (13)
Viewed
Bathroom (2)
Viewed
Other (13)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay