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All 451 Houston hotels

DoubleTree Suites by Hilton Houston by the Galleria

3.5 of 5 Hotel   |   5353 Westheimer Road, Houston, TX 77056-5474
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Ranked #100 of 451 hotels in Houston
A recent review
5 of 5 stars reviewed 2 days ago
cphammer
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480 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

All aspect of our short stay at this Double Tree was very exceptional. We had a suite that was comfortable as a small apartment. It had a large bathroom with better than average lighting. A full kitchen with even a stove. The bedding was very comfortable.

Review collected in partnership with DoubleTree by Hilton

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Mobile, Alabama
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The customer service at this hotel was above & beyond from valet to front desk. Awesome job, checked in very very late...almost 4am & was greeted by friendly clerk & check out guy at noon was even better.

Review collected in partnership with DoubleTree by Hilton

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Houston, United States
1 review
3 of 5 stars Reviewed 1 week ago

This is was an average stay for me in this hotel. It was not like other Hilton hotels where you are going to find more pleasant stay. This is was an average stay for me in this hotel. It was not like other Hilton hotels where you are going to find more pleasant stay.

Review collected in partnership with DoubleTree by Hilton

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dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Hi Abdulelah, Thank you for taking time to write a review of your recent visit to the DoubleTree Suites by Hilton Houston by the Galleria. I am interested to learn more about your stay. Please feel free to reach out to me directly so we can talk about your experience. Thank you, Darrin Skinner Director of Revenue Management 713.585.2720 More

South Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Came to the DoubleTree for a birthday weekend getaway and the weekend getaway turned into a week of home away from home due to my ceiling caving in..Well the staff made my stay great, and I didn't want to leave... I will call it my home away from home... Great place for a vacation and a great place for a... More

Review collected in partnership with DoubleTree by Hilton

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Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, Thank you so much for your comments. Please come back soon. More

houston, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Parking is a joke...everything is a fee....and I have spent a week trying to get a receipt from my ONE NIGHT stay....and just saw on my credit card statement, THEY DOUBLE CHARGED ME!!!....but the kicker is...NO ONE THERE CARES!! ...there is Zero customer relations or service...they don't call you back, they are never at the phone, they don't e-mail you... More

Review collected in partnership with DoubleTree by Hilton

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dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Hi Eric, Thank you for taking time to write your review of the hotel. I did see your email to Hilton Guest Assistance last night, and you information was turned over to Sherry Whiteside. Sherry is the Business Travel Sales Manager that handles your company's account. She attempted to reach out to you earlier today, but you were not available.... More

San Jose, Costa Rica
1 review
4 of 5 stars Reviewed 2 weeks ago

1st time in that hotel, and I have to say that was more that I expected. Rooms are very spacious and confortable. Well located and personell very courteous and helpful. Definitely I will recommend this hotel without a doubt.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, Thank you so much for sharing your wonderful experience with all travelers. Please come back soon. More

Harlingen, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Room was hot muggy/musky....engineering tried to work on it but it did not improve... Had questions on my billing and front desk was rude and unhelpful... I asked for his manager to call me and nevere recieved a call back....2nd time at this hotel....different set of issues.... Should have learened not to go back...... It's a shame other Double trees... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, Thank you so much for staying with us. I am so sorry that your previous stay was under your expectations. Please feel free to contact me anytime at 713-961-9000, I would love to discuss with you regarding all the incidents you have experienced. Again, I do apologize for all the inconvenience. We are trying to create a rewarding experience... More

Carrollton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel quite a bit and as a result I have stayed in literally hundreds of hotels. Typically you check-in, head up to your room, open your door and find a living space not much larger than the size of a postage stamp. The room at the DoubleTree are enormous! The full kitchen, living room and balcony were awesome! I... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Good Evening, Thank you so much for staying with us. I am so glad your stay was great. Please come back and see us soon. More

Las Vegas, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have been staying at the Doubletree at the Galleria in Houston for 22 years now and I feel it is my home away from home. I always know what to expect and I am never disappointed. I love the location and the personnel are always so friendly.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greetings, Thank you so much for your time. I am glad your had a wonderful stay. Come back soon! More

Plano, Texas
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The service and hotel staff are EXCELLENT! I ALWAYS enjoy staying at this specific hotel whenever I have business in Houston OR we have a special family occassion! I especially love the "Executive Level" at this hotel!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Bo B, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Greeting, I am so glad we are able to provide you wonderful service. Please come back and see us soon. Thank you so much for staying with us. More

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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#36 Romantic Hotel in Houston #61 Family Hotel in Houston #81 Business Hotel in Houston #100 Spa Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
The DoubleTree Suites by Hilton Hotel Houston by the Galleria welcomes you to Houston, Texas. Our luxurious hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the elegant Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-style recently renovated suites, a sparkling swimming pool for fun and relaxation, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
Number of rooms
380

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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