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DoubleTree Suites by Hilton Houston by the Galleria

3.5 of 5 5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
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DoubleTree Suites by Hilton Houston by the Galleria
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558 reviews from our community

Traveler rating
    201
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    107
    53
    33
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113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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buenos aires, Argentina
1 review
2 of 5 stars Reviewed 2 days ago NEW

No room available for early check in, even with prior request submitted one month in advance No adequate drainage in bath tub Telephone functions not working Requested fixing the problems or changing room w/o success. No wake up call as requested

Review collected in partnership with DoubleTree by Hilton

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Doha, Qatar
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed with the family: UPSIDE: 1. Close to Galeria shopping mall and within walking distance 2. my favourite is that it is close to Edwin Watts Golf shops 3. Capital Grille Steak house nearby is just next door and thus perfect 4. price reasonable and room clean DOWNSIDE: 1. nothing specific but choice of breakfast is standard WE ARE... More 

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

alrid-- Thank you for your review. We are happy that you enjoyed our close proximity to the Galleria mall, Edwin Watts Golf shops, and Capital Grille restaurant next door. It gives us great pleasure to hear that you will be returning to us again soon! More 

Houston, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

We were treated inappropriately and in a very rude style for mistakes that the front desk staff made. The manager raised her voice on us and refused to help. There is a significant lack of professionalism and a lack of skills by the hotel staff.

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Nicola--Congratulations on celebrating your 5th wedding anniversary! We sincerely regret to learn about your disappointing experience at our hotel, and wish there was something we could have done to improve your stay. Hopefully you expressed your concerns with one of our team members while you were on property, so that we could have worked to find an alternative guest room. More 

Waco, United States
1 review
3 of 5 stars Reviewed 1 week ago

This was one of the first hotels in the Galleria area and it's showing its age. I had nothing but a trickle coming out of the faucet in the bathroom; had to hold the handle down to get the toilet to flush; and waited what seemed like an eternity for hot water to take a shower. Outside of that, the... More 

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Jeff H-- We completed a major renovation not too long ago, and regret if you experienced any trouble with the plumbing in your guest room. Rest assured your comments will be addressed internally to ensure that no other guest reports a similar situation moving forward. It would be a pleasure to welcome you back again! More 

Abu Dhabi, United Arab Emirates
2 reviews
3 of 5 stars Reviewed 1 week ago

Great location and fabulous breakfast experience. Breakfast staff were extremely helpful and the chef (Jose) was outstanding – always with a smile and ever willing to make your omelet of choice. Otherwise the rest was quiet average – the staff did their job.

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Audie D-- Thank you for raving about our location and breakfast service during your recent stay. It would be a pleasure to welcome you back again soon! More 

San Antonio, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

I travel constantly and have always stayed with the Hilton brand until this visit at the Double Tree Suites Houston by the Galleria. I may switch to Marriot!!! We arrived at the hotel at 6.30 pm and self parked the car in the hotel garage. We were initially very impressed with the way Gladys helped sort out the problem regarding... More 

Was this review helpful? Yes 1
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

marconi222-- Thank you for taking the time to express your concerns with us. We understand that you recently spoke with our General Manager, Jeffrey Hassan, and found a resolution for your disappointing experience at our hotel. We are sorry that we were unable to provide you with the quality of service you deserved during your recent stay. Next time you... More 

Huntsville, TX, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Other than the human body odor present in the room, it was good. Staff at check-in and check-out were helpful, bar and rstaurant service were very good. Regarding this review, I don't much appreciate being compelled to add more information than I care to give about my experience. Recommend dropping the 200 character minimum requirement.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

John S- Thank you for acknowledging our helpful service and restaurant service during your stay, but regret if the scent in your guest room was unpleasant. Next time, please do not hesitate to contact one of our associates about this, so that we may offer a resolution. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My stay here was well worth the $$$. Services were great and my suite was very spacious. Valet services were great as well and the warm cookie at check- in was delicious. Definitely would stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

952nikah- Thank you for your review. We are very pleased to hear how satisfied you were with your recent stay at the DoubleTree Suites Houston Galleria. It gives us great pleasure to hear that you will be returning to us again soon! More 

Tomball, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here and was over-charged on my debit card, leaving me with insufficent funds to get out of the parking garage to go to the concert I was staying there for. That was a nightmare. Otherwise, stay was okay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Anthony M- Thank you for your comments. We regret to hear if you were inadvertently charged during your stay, and hope you were able to address the discrepancy with one of our associates. Hopefully you were able to get to the concert in time despite the challenge you encountered with the parking garage meter. More 

Austin, Texas
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went with a friend to do some Christmas shopping and we spent the night at this hotel. It's fairly close to the Galleria... if you have mobility issues, it's probably too far. But it was an easy walk for us. The room was a suite... which was a surprise to us. It was spacious and clean. There was even... More 

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

DigitalChick2005--Thank you for taking the time to express your concerns with us. During the time of your stay, we were running full occupancy at the hotel which is most likely why there wasn't any available parking in our garage. We regret if there was any confusion about the parking lot down the street, and can assure you this was a... More 

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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
Number of rooms: 380
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#41 Romantic Hotel in Houston
#111 Business Hotel in Houston

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