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DoubleTree Suites by Hilton Houston by the Galleria

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5353 Westheimer Road, Houston, TX 77056-5474
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1 room 1 guest
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DoubleTree Suites by Hilton Houston by the Galleria
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706 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is my opinion. Very average. Not up to Doubletree standard. I like doubletree but a few things stand out that confirm that I will not stay there again. For the money, just down the road is the W Loft but there's lot of choice in the area. Nothing aggravates me more than ripping off for parking. $25! If you... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We apologize for any challenges you faced during your stay with us in Houston. Our parking policy is clearly stated on the homepage of our website and we in no way intend to deceive our guests. Unfortunately, if Guest Services are not contacted about an issue, such as your television, there is no way we can resolve them... More 

Eugene, Oregon, United States
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at the Hilton Double Tree for five days in late August. I was very nervous about staying at the Double Tree due to all of the recent poor reviews on trip advisor specifically uncomfortable temperatures in the rooms. However, we were pleasantly surprised. Our room 2509 on the executive floor was fine. We closed off the vent in... More 

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Huntingtown, United States
1 of 5 stars Reviewed 3 days ago NEW

I have stayed in DT and other Hilton properties for the past 20 years and this was the worse experience we have ever had. Door didnt work properly and it was clearly attempted to fix by the looks of the door to the room and the frame of the door from the interior and exterior - basically had to body... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We apologize for the challenges you faced during your stay with us in Houston. We urge you to reach out to our General Manager, Sam Kapadia, at skapadia@dtsuites.com so we may further discuss the details of your visit. Thank you and have a great day. More 

Travelers are raving about these Houston hotels

Guatemala City, Guatemala
1 review
1 of 5 stars Reviewed 4 days ago NEW

I was here 20 years a go and was good, even I can say, very good. to day, is old, the furniture old and very used, bed are ok, kitchen clean but the dishes relly cheap an only 2 of each, silverware from diferent sets, the toilet very old and dirty, the water was runing out all the time so... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We would like to extend a sincere apology for the challenges you faced during your stay. We urge you to reach out to our General Manager, Sam Kapadia, at skapadia@dtsuites.com so we may discuss the circumstances of your visit in further detail. Thank you and have a great day. More 

Laredo, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent rooms and accommodations. Food was great and the service was good - had a few bumps here and there but overall, it is well worth the price. The hotel has a complimentary shuttle service and their drivers are knowledgeable and friendly. You won't be disappointed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of our hotel. We are proud to hear that you thoroughly enjoyed your stay and received great service from our staff. It is nice to hear that you were able to take advantage of the complimentary shuttle service as well. We hope you will choose us once again upon visiting Houston and wish... More 

Moscow, Russia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I was staying in this hotel from 2002 every year, several times per year. It was never perfect, except of the place, but it gets worse now. The last stay made me to decide: never again. There is always a final reason to make a change. This time it was absolutely unpleasant behaviour of staff at breakfast. Warning to all:... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of DoubleTree by Hilton Houston by The Galleria. We appreciate you returning to stay with us on several occasions. Please allow us to extend you a sincere apology regarding your service at breakfast. This is extremely out of the ordinary and management has been informed so we may address this issue. We hope... More 

Fort Worth, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The Doubletree IMPRESSED 15 VERY PICKY ADULTS. I recommend it highly. This hotel was one of only two called as I started the hunt for a group of rooms for several family members, travelling to Houston on short notice for a funeral. (The other property didn't even return my message. Their loss, tho once I spoke to Gemma at the... More 

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, We are so proud that we could offer you exceptional service across the board. Our staff works hard to make sure all of our guests have a memorable experience and we are happy this was the case for you. Thank you for taking the time to write a detailed review of our hotel. We appreciate you recommending us... More 

Chicago, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I truly enjoyed my stay at the DoubleTree Suites. The staff was very friendly and helpful and the location was outstanding. It was easy to walk to so many places and for the few spots that were a bit further, the hotel shuttle was able to get me there. Great stay!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of DoubleTree By Hilton Houston Galleria. We are proud to hear that you enjoyed your stay and received friendly and helpful service from our staff. We are happy that you enjoyed our great location and were able to utilize our shuttle as well. We hope you will look to us for future accommodations... More 

Las Vegas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I love staying at the Doubletree, it is like coming home. Great location and the staff is always accommodating. I have been staying here for about twenty- four years. I never consider staying anywhere else.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your review of Hilton DoubleTree Houston Galleria. We are proud that you feel that returning to visit us feels like coming home and are happy to have you back as often as possible. We appreciate your patronage and that you would "not consider staying anywhere else." We wish you safe travels and cannot wait to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I was on a multi-leg business trip, arriving from Canada in New York before moving on to Houston. My experience with the New York hotel (The Paramount) was terrible - the service was impersonal and dismissive, the room was minuscule and reeked of smoke despite my special requests to the contrary. I have since filed complaints with their management. I... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blake H, Guest Relations Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Dear Guest, Thank you for your kind words and appreciative review of DoubleTree Houston Galleria. We are proud to offer all of our guests superb service and are happy that you had a memorable experience. We understand that travel can be a tiring process and we are glad that we were able to extend comfort in your direction. We hope... More 

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