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DoubleTree Suites by Hilton Houston by the Galleria

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5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
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DoubleTree Suites by Hilton Houston by the Galleria
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634 reviews from our community

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    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eagle Pass, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

My first time in Houston . It was on a short mini vacation with my husband. The town is to fast for us who are from a city of 25,000 . The hotel was nice. The staff was friendly. Had a few issues that werent addressed till after we left but other than that the hotel was great. Great view,... More 

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Corpus Christi, Texas
Top Contributor
55 reviews 55 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is my family's preferred hotel when we go to Houston: It is a very short walk (on the same side of the street) to the Galleria; there are lots of food and entertainment options nearby (e.g., on Westheimer, Richmond and elsewhere in the West Loop area); the staff is great (from the front desk to the guys who man... More 

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Baton Rouge, Louisiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

My husband and I had a very unhappy experience staying at this hotel this weekend. The front desk agent failed to give us our breakfast vouchers which as Diamond members we should have. But mainly the elevators were malfunctioning and there were no repairs being done. There was no assistance getting customers up and down. We were late for our... More 

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McHenry, Illinois
Top Contributor
231 reviews 231 reviews
34 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here when on business and it was a very nice hotel with very friendly staff. It was also very conveniently located for the business I was visiting and near nice restaurants and shopping. The room was clean and a decent size. Always love the warm cookie, too!

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

RovingAVP--Thank you acknowledging our close proximity to the Galleria shopping/dining and business district. We look forward to welcoming you back again soon! More 

Frisco, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

When we checked in, there was so much confusion. We were given the wrong type room and had to come back to lobby to get straightened out. I really missed having an ice machine on the floor. Had to go down to the 2nd floor for ice. We had some problems, but the staff was very good at fixing them... More 

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Anthony G--Thank you for taking the time to provide us with your honest feedback. We regret to learn of the challenges you experienced after check-in, but are relieved to hear that our team was able to help remedy your concerns with their friendly and accommodating customer service skills. If given another opportunity, we hope to welcome you back for a... More 

Bradenton, Florida
Top Contributor
168 reviews 168 reviews
21 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Got it! This was the best part of our cross country (nearly) drive from Florida back home to Texas. What a great find. We were treated so well. Got a great room-- quiet, clean and wonderful bed. Staff went out of the way to accommodate us with our needs. I would always want to return here --whenever possible. Management went... More 

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Brenda S--Thank you for your heartwarming review! We are flattered to read that our hotel was the best part of your cross-country drive from Florida to Texas. It is rewarding to hear that you would return to us whenever possible! We look forward to welcoming you back and appreciate you recommending our hotel to those traveling with friends, families and... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel has gone through some management changes in the past year or so and made some updated improvements to the rooms. Gym equipment showing some wear, channel selection on aerobic machines and in gym TV are limited, no CNN or MSNBC but several Middle Eastern channels available. In-room televisions are somewhat old and with some room for picture quality... More 

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

W4622TIdavidh-- We are happy that you appreciated some of the hotel improvements since your previous experience. Our hotel is always looking for way to improve our product, and will continue to use valuable guest feedback such as yours to gain insight on areas of . We look forward to welcoming you back again soon! More 

Trumbull, Connecticut
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel for the past several years. But my recent stay was most disappointing. The room was smelly, the carpets were filthy and had to wait a long time for the elevators. I could go on and on, to make matters worse they wrongly charged my credit card and to get this corrected it is... More 

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Mohan M--Thank you for your feedback and for choosing our hotel. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the highest housekeeping standards. We would... More 

Dallas, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I was not give a receipt or told the total of my room or that there would be an incidental fee charged to my card - I had to go back down to the front desk to ask about it all. Our bathroom shower/tub was clogged. They did fix this right away. But the worst was the room next too... More 

Review collected in partnership with DoubleTree by Hilton

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KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Stephanie W--Thank you for your review of your recent experience at our hotel. It disappoints us to hear if you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay, and sincerely regret if this was not the case for you. We would like to make things right and... More 

Houston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The A/C unit did not work properly during my stay. I informed the front desk and when the engineer checked the unit he told me "It's blowing". That wasn't the issue; the air isn't cold. Informed them once again at check out and they seemed very concerned. I'm confident it'll be fixed for the next guest.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Willie S--Thank you for bringing this HVAC issue to our attention, but regret if this was not resolved during your stay. Please be assured of our best efforts to welcome you back for a much improved experience. More 

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