We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree Suites by Hilton Houston by the Galleria

Hotel deals
Hotel website
5353 Westheimer Road, Houston, TX 77056-5474
Special Offer
Celebration Package
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
DoubleTree Suites by Hilton Houston by the Galleria
Professional photos View all
Browse nearby
DoubleTree Suites by Hilton Houston by the Galleria
Write a Review

613 reviews from our community

Traveler rating
    216
    178
    121
    61
    37
See reviews for
122
70
30
303
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (613)
  • Mar-May only
    (150)
  • Jun-Aug only
    (150)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (155)
All months
Dallas, Texas
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Upon arriving, the hotel was pretty. The valet said we could self park or valet, but failed to mention it was $23 to self park and $26 to valet. Valet was the better deal, by far. The lobby was nice, and the front desk staff was friendly. They gave us some chocolate chip cookies, and they were ok. The lady... More 

Was this review helpful? Yes
Madisonville, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

For the price of the room, we were very disappointed in our stay. The room was dark, dated and unwelcoming. It didn't smell especially clean. We thought we had booked a suite, but a got a corner room that was tiny and uncomfortable. The AC was broken (not only in our room, we had a friend staying on the floor... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Laura N--Thank you for your candid review of your recent stay with our hotel. We regret to learn if our accommodations did not meet expectations during your recent stay. Your comment about the HVAC unit and dining room service will be addressed internally and appreciate you bringing this to our attention. Our hotel is known for its convenient location, contemporary... More 

1 review
5 of 5 stars Reviewed 1 week ago

this hotel is huge when we first checked in they gave us cookies they were amazing. me and my husband got the double bed suit. When we walked in we were highly surprised. we had our own kitchen our own living room, our own walk-in closet , and that was separate from the bedroom. the bathroom was nice and everything... More 

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Jasmine M-- We are excited to read how much our accommodations exceeded expectations during your recent stay! It is pretty awesome to walk into a spacious room that contains a walk-in closet, kitchen area, and living room. Thank you for highly recommending our hotel, and we look forward to your next return! More 

Tulsa, Oklahoma
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

We checked in nice looking rooms looked like they were recently been redecorated but the air conditioning vents had black mold and mildew. The halls smelled musty. We checked out and went to another hotel .

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

kling-- We regret to learn if our guest room did not meet expectations, and wish there was something we could have done to improve your experience while you were still on property. More 

Dallas, Texas
1 review
3 of 5 stars Reviewed 1 week ago

Loved the huge room, plenty of space for my 3 girl friends and I to all get ready at the same time. Also loved the location. But the parking at this hotel is a nightmare to say the least. We got into Houston late, pulled into the hotel and there was a line at the entrance. So we pulled off... More 

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Mary S-- Thank you for your review. We are pleased that you enjoyed our spacious guest room and central location. Allow us to apologize for the challenges you experienced with our valet service and securing a luggage cart to transport your bags. Rest assured, your comments will be shared internally to ensure that no other guest reports a similar situation... More 

Rio de Janeiro, RJ
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed two weeks in this hotel with my husband and have to say: it is great! To start, great location, right next to Galleria mall! The breakfast was amazing and the staff were friendly and polite. The room was confortable and clean, silent and big. The check in cookie was the best cookie I have ever tasted in my... More 

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

PatriciaSartori--We sincerely appreciate you and your husband spending two weeks with us! We are delighted to read that you enjoyed our great location and approachable staff. The cookie is definitely irresistible! We look forward to welcoming you back again soon. More 

MEXICO CITY, Mexico
1 review
2 of 5 stars Reviewed 2 weeks ago

Reception and common places are very nice, comfortable and modern. Unfortunately, once you go upstairs everything changes, and rooms are quite old for the price you need to pay. However, location is a strong asset, as you are by The Galleria Mall.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Rodolfo G-- Thank you for your review. We are pleased that you enjoyed our comfortable accommodations and close proximity to The Galleria Mall. More 

Austin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here because I was on business and business partners choose it. The grounds were beautiful, the parking was easy and spaces were large. The check in process was simple and as I hear, the cookie was warm and tasty. I am allergic to nuts so I choose not to try the cookie, better safe than sorry. My room... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Tracy H-- Thank you for your review. We are delighted to hear that you had a great experience at our hotel during your business trip. It is great to know that you would definitely return to us again soon! More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I visit Houston multiple times a year and we normally stay at the Magnolia downtown but found a better rate at Doubletree. I was blown away by the size of the king suite. It was literally a one bedroom apartment. Full kitchen,dining area,living room,bedroom, changing room and bathroom. Everything was clean,check in was easy, front desk was friendly and helpful... More 

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

Icealia C-- Thank you for taking the time to share your review with us. We greatly appreciate you choosing to stay at the DoubleTree Suites Houston by the Galleria this time around! Glad to hear that you were blown away by the spaciousness of our king suite, and close proximity to the Galleria. It is a pleasure to know that... More 

Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for three nights on a business trip. My office was next door, so location was perfect for the Galleria area. Although there is a significant amount of construction going on in the area. The hotel itself is a bit dated. The room was spacious and mostly clean. One item they seriously need to address is the water.... More 

Was this review helpful? Yes
KokuaHospitality, Guest Services at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review

1Nikki_Black-- Thank you for choosing to stay with us on your recent business trip. We are pleased that you enjoyed our central location along Westheimer road, but regret if the water and nearby construction caused any inconvenience during your recent stay. Rest assured, your comments will be addressed internally to ensure this does not become an ongoing issue moving forward.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Room/suite (28)
Viewed
View from room (11)
Viewed
Bathroom (5)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Family/play areas (1)
Viewed
Hotel & grounds (4)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (9)
Viewed
Business center/function rooms (5)
Viewed
Dining (8)
Viewed
Bathroom (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question