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Doubletree Hotel Houston Downtown

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400 Dallas Street, Houston, TX 77002-4777
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Doubletree Hotel Houston Downtown
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Doubletree Hotel Houston Downtown
Doubletree Hotel Houston Downtown
Doubletree Hotel Houston Downtown
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593 reviews from our community

Traveler rating
    184
    212
    114
    55
    28
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131
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259
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW

The staff at this Double Tree were friendly and helpful but the hotel is terrible. The room smelled and I was in a corner room with a vent fan that ran 24/7 and the bed was on the wall that was shared by the bathroom. I finally called at midnight to get another room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We truly understand the inconvenience of changing rooms after being settled and glad that the staff was accommodating. Our Director of Engineering has inspected the vent fan in your guestroom and addressed the issue. Thank you again for your feedback. More 

1 review
1 of 5 stars Reviewed 1 week ago

This downtown hotel no longer offers the service and quality of former Doubletree Hotels of the past. The staff was not friendly and not helpful. They steam cleaned the lobby entrance way during rush hour traffic with no safety precautions. They didn't even offer me a cookie and charged $300/night!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to complete our hotel survey. As the HHonors Manager, your experience is important to me. I truly apologize if the team didn't meet your expectations. Would you mind sharing your feedback on the problem we failed to resolve? We will address the times in the future for the pressure washing of the entry valet... More 

Houston, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great job from staff and hotel conditions were also great! However, hotel doesn't have self parking and valet parking is expense. The hotel is located downtown with great access to restaurants and activities.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear the staff met your expectations and we hope you keep us in mind if travel take you back to Houston Downtown. More 

Lake Jackson, Texas
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed at the Doubletree in Downtown Houston on Valentines night. We upgraded to a corner room when we checked in. The room has an amazing view and the layout is unique. I have stayed at this hotel many times and never get tired of staying here. I will say the hotel is aging. The shine it... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I have shared your feedback with our Operations Managers as it relates to the appearance. Thank you again and we look forward to your return! More 

Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently spent a week here. The desk staff was hit and miss on friendly. The property looked dated in place and could use a little freshening. The location of the hotel is not central downtown, but is connected to the tunnels and it is only a 15 minute surface walk to central downtown. The best part was the courtesy... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We hope to see you again on your return visit to Houston! More 

tx
Top Contributor
60 reviews 60 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent one night here on a work trip. It is convenient to the Allen Center. Other than the desk lady who didn't seem to give a rip whether I got a room the staff was nice. The room was clean and the bed and bath were good. Had breakfast in the restaurant, pretty good.

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent feedback with us. I truly apologize that we didn't meet your expectations during your check-in. Would you mind e-mailing me and sharing additional feedback on the date and time of your arrival? Toya.berry@hilton.com. I truly look forward to your feedback. More 

Top Contributor
65 reviews 65 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked two rooms for myself and a work associate for a quick trip to Houston for a meeting. The hotel was fine and location excellently located near our meeting. However, we drove one vehicle, and the hotel charged us for two valet parking charges - one for each room. Not a big deal I thought....I will just call and... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We apologize that both of your rooms were charged with only one vehicle. I believe this has been resolved. If not, please e-mail me at toya.berry@hilton.com. More 

San Antonio, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I needed a wheel chair accessible room and last time we were able to stay in a bigger room for cheaper and this time is was almost double and a way smaller room. I listed that there was going to be 4 of us and there weren't enough towels in the room. Love it there just wish they would have... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

We apologize that our hotel only have a king bed accessible room verses a double bed. The previous stay we had a suite available and upgraded you complimentary. I have notated your profile for when you return, if it is available we will be sure to assign you to it. I have also shared your experience with our Director of... More 

Philadelphia, Pennsylvania
Top Contributor
86 reviews 86 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall this is a nice hotel with many amenities. Diamond membership really didn't assist with much - average room, free wifi, discount on breakfast but still charged. Wake up call took 10 minutes to schedule but it was accomplished.

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to complete our hotel survey. As the HHonors Manager, your experience is important to me. I apologize if we experience a challenge with your wake up call. Our continental breakfast is complimentary to our Diamond and Gold Members as that is a part of the HHonors Program amenities. The upgrade charge to the full... More 

Oklahoma City, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel is good for staying downtown in Houston for business. It is clean and efficient but not particularly comfortable. The restaurant is pretty good and the staff there are very accommodating. Above average hotel breakfast is also available.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We appreciate your feedback and hope you will keep us in mind if travel take you back to Houston Downtown. More 

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Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
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Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#112 Business Hotel in Houston

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