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Doubletree Hotel Houston Downtown

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400 Dallas Street, Houston, TX 77002-4777
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Doubletree Hotel Houston Downtown
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Doubletree Hotel Houston Downtown
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662 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
1 review
1 of 5 stars Reviewed yesterday NEW

On June 27, 2015 the hotel was significantly understaffed. That was surprising given that two blocks away there was a parade attended by 400,000 people. The hotel was also filled to capacity. The restaurant was closed. For a full hotel, they only had one bartender and one waiter trying to serve a couple hundred people. They tried but could not... More 

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Rusk, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Luxury feel, excellent staff. We called down about the lamp in our room not working. Lawrence came and fixed it and was so nice. He asked if we'd like free breakfasts. He came back with coupons for free breakfast, and breakfast is not cheap here! I tried to tip him, and he smiled an wouldn't take it. He said that's... More 

Was this review helpful? Yes
Cypress, United States
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed the location and room for the price! We will be back when we go to another HOB concert. DoubleTree was very nice for a little night away. I would recommend it to friends and family. Intown Fun!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked a twin room in the Doubletree Downtown Houston via Booking.com for an amazing price ($99). Myself and my friend had stayed in another hotel just a few days beforehand for twice the price with no where near as good service. Our car was valet parked as soon as we arrived. We were welcomed into the hotel by the... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear that we met your expectations and provided additional service after your check-out time! We hope to see you again if you return to the stadium for a ballgame! More 

Galveston, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I wanted a special trip away for our wedding anniversary. The hotel staff was very accommodating. We were able to check-in early. They gave us an extra cookie and even brought complimentary champagne and strawberries to our room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear that your special evening was even more special by the attention to detail and the little added touches! Happy Anniversary and see you soon. More 

Northport, United States
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 weeks ago

I'm a Hilton Rewards member and when I travel I always try to stay at a Hilton property. With the DoubleTree, I can always expect a warm cookie and a nice hotel, well I was let down this time. My room was outdated and I had to get someone to fix my television when I got there. My bathroom shower... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I truly apologize that we didn't meet your expectation and deliver what we are known for. If you would like to e-mail me personally and I will update your HHonors profile to ensure we meet your expectations in the future. The cookie is kept in our warmer and I will have... More 

Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Doubletree Hilton in Downtown Houston is a decent hotel with GREAT customer service. The customer service was great at all angles. The hotel was very clean and required minimal interactions but if needs called the staff was available. The only complaint was that we could hear a lot of noises at night, loud people or street noises. But it... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to share your recent experience with us. Please keep us informed of your return therefore, we will assign you a room on the quieter side of the property. Hope to see you again soon! More 

Friendswood, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stay at this DoubleTree hotel when our social engagements take us to downtown Houston and we don't want to drive home late in the evening. Everything is always perfect: Valet Parking, check-in, Concierge, room and bar/restaurant. We are recognized as repeat customers and are treated accordingly. Who could ask for more?

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us! We truly appreciate the feedback and hope to see you on your return visit with family and friends. More 

Atlanta, Georgia
Level Contributor
144 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not a great hotel for our wedding stay on the weekend. Not much open downtown. No pool and minimal health club. Adjacent to Sam Houston Park with interesting historical buildings tour. Several blocks from light rail to Museum district.

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We currently do not have a pool on property however, we offer complimentary passes to our sister hotel for our guest. We also have YMCA passes for guest one day passes for $15 if guest are looking for additional work out equipment. If you chose to stay with us again, please... More 

New Orleans, Louisiana
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Disclosure: I did not pay full price to stay here. My sister and I stayed here for my cousin's wedding and loved it! The hotel was within walking distances of a Starbucks and other nice areas to grab a quick breakfast and a brief taxi ride to anywhere we needed to get to. At check in, we were welcomed with... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear we met your expectations on a memorable event! Please keep us in mind if travel take you back to Houston Downtown. More 

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