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Doubletree Hotel Houston Downtown

3.5 of 5 400 Dallas Street, Houston, TX 77002-4777
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Doubletree Hotel Houston Downtown
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Doubletree Hotel Houston Downtown
Doubletree Hotel Houston Downtown
Doubletree Hotel Houston Downtown
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582 reviews from our community

Traveler rating
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    206
    112
    55
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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houston texas, United States
1 review
3 of 5 stars Reviewed yesterday NEW

average , average ,average ! the hotel isn't bad in terms of location and condition of facilities but none of the staff seemed too eager to serve. certainly not the level of service I get at Most Hilton properties. give me a Hampton Inn over this Doubletree anytime.

Review collected in partnership with DoubleTree by Hilton

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1 review
2 of 5 stars Reviewed 5 days ago NEW

Rooms are OK if you are not on the corner.... But, electricity outlets in lamps don't work, restaurant sucks, and room service takes forever. . I stay here in business due to location, but I'm finding a new place to stay

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We apologize that our rooms and outlets do not meet your expectations. If you don't mind, please send me your room information and the date you stayed with us. I have also shared your feedback with our Executive Chef, Director of Property Operations and Director of Housekeeping. More 

Conroe, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was enjoyable. Its staff were all friendly and they were all helpful. Valet parking is all that is offered at hotel. That caught us off guard and were not counting on extra expense, but it wasn't a huge deal. Overall pleased with the stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your feedback with us on your recent stay. We apologize that we were not made aware when booking your reservation that we only offer Valet parking. We are glad to hear you enjoyed your stay and that it didn't put a damper on your visit. Hope to see you soon. More 

New York
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

A good clean working class hotel for a boring clean working class city. Front desk was polite but I am not sure why they would recommend a taxi driver who tried to rip me off. Taxis to the Hobby Airport is around $25 I was told. BEWARE: Taxi driver Name: Fitwi Taxi #:2307 demanded $45 for a 20 mins drive... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are sad to hear that we didn't meet your expectations. We have a Taxi cab stand that is use for all guest and not that we pick a certain Taxi for you. We do apologize for that experience. I have shared your feedback of the hotel with management. Thank you More 

Houston, United States
1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed my stay at the DOUBLTREE until breakfast the next morning. The host at the restaurant should not allow guests/customers to enter the dinning area without proper dress code. The reception during my check-in was not very friendly, didn't say welcome to the DOUBLTREE, just handed me my hard cookie and said can I help you. However, the crew... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We apologize that we were not aware of the guest attire during his time in the restaurant. I have also shared your experience with the front office as well. More 

Metairie, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was very conveniently located for my business meeting. The available amenities are excellent and the room was extremely comfortable. I will recommend this hotel to all of my colleagues needing to stay in downtown Houston.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear we met your needs and hope you share your experience with others so they can experience it first hand! See you soon. More 

Los Angeles
Top Contributor
96 reviews 96 reviews
96 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in winter of 2013 when I was visiting my brother and his family out in San Antonio. Was way cheaper to fly into Houston and take a bus out there. Anyway, I digress. We rented a car to get around Houston for a couple of days before going out to San Antonio. This hotel was our last one... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear we met your expectations and that you loved the COOKIE! As a HHonors Member, the check-in should be as you describe. We appreciate your feedback and hope if travel take you back to Houston Downtown, you will chose us again. More 

Houston, Texas
Top Contributor
71 reviews 71 reviews
30 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night with my two tiny dogs so wouldn't have to drive home after a concert. From reservations to checkout, they couldn't have been nicer. Normally, I want a room near the elevator but, when I realized my dogs went into "INTRUDER!!!" overdrive everytime the elevator dinged I asked to be moved farther away. Fast room change and they... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We know traveling with pets can be challenging and glad we were able to meet your needs on your stay. Please keep us in mind if travel take you back to Houston Downtown. More 

Lubbock, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

When I reserved this hotel, I expected that I am going to end my vacation trip with such a wonderful stay. In my ten-day trip, I stayed in 9 different hotels started by Houston hotel by Hilton and ended it with Doubletree hotel houston downtown by Hilton. Both were not good actually but doubletree the worst. The valet parking staff... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We truly apologize that we didn't meet your expectations. I have shared your feedback with our Valet Manager and Front Office Staff as well. More 

Diboll, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Make sure and confirm that the shuttle service will actually pick you up from an event. This is the only issue we had at the hotel. The shuttle never arrived and we had to call a Taxi. Other than that, it was a wonderful experience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I will definitely follow up with the staff on the shuttle request and ensure they are coordinating with Valet. More 

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Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
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Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#103 Business Hotel in Houston

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