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All 451 Houston hotels

Doubletree Hotel Houston Downtown

3.5 of 5 Hotel   |   400 Dallas Street, Houston, TX 77002-4777 (Downtown)
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67%
Ranked #118 of 451 hotels in Houston
A recent review
5 of 5 stars reviewed 1 week ago
Chastity D Houston, United States
  • Reviews (449)
  • Photos (99)
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  • Room tips (47)
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449 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel as a bridal party for my best friend's wedding this weekend. We made our reservation MONTHS in advance and had communicated with the hotel multiple times to ensure that everything would go smoothly because the last thing a bride needs to do on her wedding weekend is deal with hotel problems. We requested that we... More

Was this review helpful? Yes 1
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I would like to apologize for your recent stay with us. I will follow up with the Front Desk staff and the Manager on Duty on this date of... More

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

From check in, to room service, to room cleanliness and comfort the DT Downtown Houston was worth every penny. We stayed here for the Beyonce/Jay Z concert. The hotel was very, very busy and the staff never missed a beat. Another stay that continues to make me a Hilton loyalist.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear at the time of the most high occupancy date of the year, we didn't miss a beat with service! We hope you enjoyed the Beyonce and Jay Z Tour and hope if travel take you back to Houston Downtown, you stay with us! See you soon. More

Sealy, TX, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room we stayed exceeded our expectations. Room was not ready upon arrival but were immediately offered one on another floor which was acceptable to us. The bed was most comfortable and environment was pretty much noise-free. Will definitely use Doubletree again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear we met your expecations with your room accommodations. Being flexible when we can is a key to engaging with our guest and we did just that with you. We hope if travel take you back to Houston Downtown, you choose us to stay with. See you... More

2 reviews
5 of 5 stars Reviewed 1 week ago

Great staff and beautiful hotel. Very convenient to offices and nightlife. Great stay. Make sure to enjoy the cookie. Take advantage of the dining option as well. Housekeeping gave personal note and was a special touch. Front Desk very prompt and plethora of knowledge of the area. Valet was very prompt.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad the Housekeeping and Front Desk Staff met your expecations and made you feel welcome! They are The HEART of the Hotel. We hope if travel take you back to Houston Downtown, you choose us to stay with. More

USA
Top Contributor
128 reviews 128 reviews
36 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

I was taken a bit aback by the lack luster welcome. Yes, the cookie was tossed on the counter in my direction, ok, maybe not tossed at me but that was pretty much the welcome. It was late in the day, maybe around 10 PM when I checked in and I was tired too, but checking in for a 4... More

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to complete our hotel survey. The Front Desk is the first impression of our hospitality and you should've been greeted with such engagment. I do apologize that you encountered this experience. I have shared your my team as well. More

NY
1 review
4 of 5 stars Reviewed 1 week ago

The only flaw was a mess up in the pre-order items from the Hilton Honors website. Not only was the wine not there upon arrival, they did not even have what the website sold. An hour and a half later, and a different wine, it was too late to drink before our event. Also they tried to bill for valet... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I apologize that we didn't meet your expectations of the delivery of your pre-order. I have informed the Outlets Manager to update the information listed on our website for pre-order request. More

China Spring, Texas
1 review
2 of 5 stars Reviewed 1 week ago

Was very disappointed with this hotel, as I have stayed in other doubletrees & loved it. Started with the desk clerk not telling us that our 2nd night would be a higher rate than she quoted us for that night. We went out the first night of our stay, so didn't really examine the room. When we were getting ready... More

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I truly apologize that you had this experience and it's not the norm. When booking your reservations, a rate change should have been mentioned. It is not our practice to state room rate changes as we are paperless. Did you extend your stay and we changed the rate? Please e-mail me... More

Irving, Tx
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel with a very accommodating staff. Room was clean and housekeeping did an outstanding job during our 4 day stay. On checkout I noted two billing errors which were immediately taken care of with no questions asked. A wonderful stay.

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We truly appreciate it! Please keep us in mind if travel take you back to Houston Downtown. More

Gainesville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

14th floor smelled like urine when I arrived. After requesting someone come to deal with the problem four times, and just spraying the hallway I gave up. It was apparent that someone over 4th of July weekend had too much to drink.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are sad to hear that your stay was interupted with a ordor in the hallway. I have also shared your feedback with our Director of Housekeeping and she is currently working on a project to assist with this challenge. More

Burbank, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The location for one night is okay. For an extended visit the parking is insane and not much to do but eat or work downtown! The expense is also high as a family will only use the hotel for sleeping and maybe some eating.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are sorry to hear that we didn't meet your expectations for a long term stay. We do offer a rate that includes breakfast and parking. If you chose to stay with us again for a long period, try that package, it is suitable for a family. More

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Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
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Also Known As:
Doubletree Houston
Houston Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#48 Romantic Hotel in Houston #123 Business Hotel in Houston
Hotel Class
Number of rooms
350

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