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Doubletree Hotel Houston Downtown

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400 Dallas Street, Houston, TX 77002-4777
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Doubletree Hotel Houston Downtown
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Doubletree Hotel Houston Downtown
Doubletree Hotel Houston Downtown
Doubletree Hotel Houston Downtown
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603 reviews from our community

Traveler rating
    187
    215
    115
    55
    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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College Station, Texas, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is clean but nothing special! No one is really helpful from the valet attendants to the front desk folks. The nicest person we encountered was one of the ladies in the restaurant where we ate breakfast. The breakfast buffet was definitely not very good. Not a great selection so order off the menu.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We will share your feedback with our team and I assure you this is not the norm. More 

Midland, TX, United States
1 review
5 of 5 stars Reviewed 1 week ago

I travel frequently to Houston for business. I have stayed at most ofthe downtown hotels. Whenever I make reservation I now target the DoubleTree as my first choice. The staff is very courteous. The hotel is classey, clean, comfortable, and has excellent food. Very impressed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear that the hotel met your expectations and the team created a rewarding experience for you! Please keep us in mind if travel take you back to Downtown Houston. More 

Atlanta, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The ladies at the front desk personify the way they plan on treating you for your duration of the stay. They were rude and disrespectful upon checking in to me checking out. Argued with me over my room reservations after I gave her my reservation number and proceeded to not have my room ready when I got there to unload... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you again for sharing your recent experience with us. We truly apologize that we didn't meet your expectations and will be meeting with staff. More 

Raleigh, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Good hotel but very expensive. Would not have stayed here without convention discount. Would still be more than I'd pay without reimbursement. Does not have a shuttle to the airport. Taxi was about $60.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We appreciate your feedback and hope if travel take you back to Downtown Houston for another convention, you chose us to stay with! More 

Sydney, Australia
Top Contributor
57 reviews 57 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Book elsewhere!!! So many other options in downtown area. Pay a tiny bit more and give your business elsewhere. I have stayed in some better hostels. The fact this has the Hilton name attached to it is why it's getting a harsher review from me. List of incidents or issues of why this is a horrible hotel: A) water in... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your detail feedback and I truly apologize for the services that we provided during your stay. This detail feedback will definitely assist with the coaching of the team members to deliver the service that we are known for. Again, I truly appreciate it and will be sharing with the Management Team. More 

Bognor Regis, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We got upgraded to a massive suit on 17th floor! Amazing room. Very comfortable, clean and spacious. Excellent view of the Rodeo Parade as it snaked through the city! Great breakfast. We arrived late, so they delayed service for us. Very helpful staff.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you again for sharing your experience with us! We hope to see you soon. More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Convenient location, personable staff, comfortable bed and pillows. There is a restaurant and lounge area that fills up on the weekends. There is also a business center. I would recommend this hotel to anyone looking for a downtown hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear that the hotel and staff met your expectations and we hope if travel take you back to Houston Downtown, you chose to stay with us. See you soon! More 

Orlando, Florida
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is nicely situated in Downtown Houston, the only thing that seemed super strange to me was that after 7pm this is a ghost town. It is very difficult to even find a place to eat at night that isn't the hotel restaurant. Anyway the hotel is nice and modern, the staff is great and I got to enjoy... More 

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear that the hotel staff met your expectations! On your next visit, contact our Hotel Concierge staff for any Downtown Happenings and places to eat. We have several recommendations at our fingertips. Hope to see you soon and glad you enjoyed your HHonors Benefit room accommodations. More 

1 review
1 of 5 stars Reviewed 4 weeks ago

The staff at this Double Tree were friendly and helpful but the hotel is terrible. The room smelled and I was in a corner room with a vent fan that ran 24/7 and the bed was on the wall that was shared by the bathroom. I finally called at midnight to get another room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We truly understand the inconvenience of changing rooms after being settled and glad that the staff was accommodating. Our Director of Engineering has inspected the vent fan in your guestroom and addressed the issue. Thank you again for your feedback. More 

1 review
1 of 5 stars Reviewed February 18, 2015

This downtown hotel no longer offers the service and quality of former Doubletree Hotels of the past. The staff was not friendly and not helpful. They steam cleaned the lobby entrance way during rush hour traffic with no safety precautions. They didn't even offer me a cookie and charged $300/night!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to complete our hotel survey. As the HHonors Manager, your experience is important to me. I truly apologize if the team didn't meet your expectations. Would you mind sharing your feedback on the problem we failed to resolve? We will address the times in the future for the pressure washing of the entry valet... More 

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