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All 447 Houston hotels

Doubletree Hotel Houston Downtown

3.5 of 5 Hotel   |   400 Dallas Street, Houston, TX 77002-4777 (Downtown)
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Doubletree Hotel Houston Downtown

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67%
Ranked #122 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Richard A San Antonio, United States
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376 people have reviewed this hotel

Traveler rating
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    75
    34
    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
San Antonio, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I, my wife, and 21 month old daughter, (and the family dog), enjoyed our stay at this hotel. We enjoyed walking to meet my family at a downtown restaurant for Easter brunch. The staff was friendly and the restaurant had good breakfast. Cocktails from the bar were pricey but good.

Review collected in partnership with DoubleTree by Hilton

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Bristol, United Kingdom
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed two nights last month. The hotel is centrally located and is a short walk to various restaurants in the downtown core. The room was big, clean and well appointed. Staff were all pleasant and business friendly. Located a few blocks away for the bus to IAH airport and Galleria Mall.. and buses to HOU leave right outside as far... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to her the room met your expectations and our staff. We hope to see you if travel takes you back to the Downtown Houston area. More

1 review
3 of 5 stars Reviewed 1 week ago

Bed was very uncomfortable and there was no mini fridge in the room. I did know that they still made hotels without a mini fridge in the room. Hilton chain hotels are usually top quality rooms with comfortable beds. We were very disappointed with the level of comfort that your mattresses had.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We apologize that the bed in your guest room was not comfortable to you. If you would like to share your room assignment, you can e-mail me at toya.berry@hilton.com so I can share your experience with our Director of Housekeeping. We have complimentary refrigerators and microwaves upon request if you visit... More

St. Petersburg, FL
Reviewer
5 reviews 5 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

The good: This Doubletree has an attractive lobby area and helpful staff. My room was larger than many Doubletrees and I had a nice urban view from the large room windows. Internet speed was fast, my room was quiet, and the hallways were nicely decorated. The bad: My experience with the hotel's food services was a disaster. In town for... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We apologize that we didn't provide the service that we are known for. I have shared your experience with our Assistant General Manager and if you would like to send me an e-mail on your dates of experience, I will truly appreciate it. Also, I am the HHonors Manager and I... More

Spring, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great location for downtown Houston activities. Walking distance to Verizon theater. Nice view. Bed was very comfortable and staff was extremely attentive. The food was excellent. Overall very enjoyable stay at this hotel.

Review collected in partnership with DoubleTree by Hilton

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Senior Contributor
34 reviews 34 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week here for a business trip to the city. Great hotel, great location, and great service. The lobby and main area downstairs is quite large and very nice to look at. Easy access to pretty much everything you would need for a local stay when on business here.

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear you enjoyed your stay with us while on business. Please keep us in mind if travel takes you back to Downtown Houston. More

Denver, United States
1 review
5 of 5 stars Reviewed 1 week ago

Clean room and hotel overall. Food good, breakfast buffet same price as most smaller portion entrees, skip those. free shuttle to downtown area not available for early morning meetings. Upon checkout, needed cab and was given to private car service by concierge who implied it was part of hotel and no fees were mentioned until arrived at destination...and was nearly... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your feedback on your recent experience. We are currently looking into the taxi cab issue as well. More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights and had a king sized room which was incredibly spacious. Bed was VERY comfortable! Only gripe I had was I wish there was a fridge in the room. There is an ice bucket in the room and an ice machine on the floor but not quite the same. Staff were friendly and hotel had pretty... More

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. If you visit with us again, we do offer complimentary refrigerators and microwaves upon request. We will be happy to accommodate you. Glad you enjoyed the bed and the warm cookie. We hope to see you soon. More

1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel and disappointed with housekeeping. Never made our bed and had to call them to change towels. Concierge was very unhelpful. Talked down to you. Other than that, great location and nice hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We apologize that the housekeeping service was not to our standard. I have shared your experience with our Director of Housekeeping and will also share your experience with our Concierge. More

Grand Blanc, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was very clean and the staff were always helpful. When we needed extra items they were always available. The shuttle was available for transporting us to the various places that we had to be at for my daughters wedding. The drivers were courteous and knowledgeable of the locations that we needed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear we were able to meet your guest expectations and the wedding needs. We hope you keep us in mind of any future family functions that we will be most happy to assist you all with. See you soon. More

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Additional Information about Doubletree Hotel Houston Downtown

Also Known As:
Doubletree Houston
Houston Doubletree
Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#30 Romantic Hotel in Houston
#73 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Reservation Options:
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