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All 451 Houston hotels

Doubletree Hotel Houston Downtown

3.5 of 5 Hotel   |   400 Dallas Street, Houston, TX 77002-4777 (Downtown)
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Ranked #128 of 451 Hotels in Houston
A recent review
5 of 5 stars reviewed 2 days ago
Traci G Dallas, United States
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495 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had a very pleasant experience. Everyone was very helpful. I would recommend this hotel to family and friends. It is close to the convention center and has FREE downtown shuttle service, which is great!

Review collected in partnership with DoubleTree by Hilton

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Sheffield, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

I know Doubletree is the poor cousin of The Hilton chain but how poor? Well, based on my recent stay at the one in downtown Houston it's poor enough to avoid at all costs. Rooms are shabby, food is dreadful and the free cookies are about the only sweet thing on offer. On the plus side, the staff are friendly,... More

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Cardiff, United Kingdom
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is located on the edge of downtown. The staff were very friendly, and there's a free shuttle to take you around downtown. The room was clean, large and comfortable. They also provide free cookies on arrival, which was a nice touch.

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Tulsa, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The shuttle service was the "saving grace" of this hotel. They only have 1 high priced restaurant on the premises, so the shuttle will take you to different restaurants in the area and pick you up. They even took me to my business meeting 2 miles away every morning. All for free.

Review collected in partnership with DoubleTree by Hilton

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High Point, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for one night on a business trip to Houston. The hotel lobby area was very nice and the staff was helpful. The room was clean and in the furnishings were in very good condition. The lobby bar was open and nice. Overall, a very pleasant stay.

Review collected in partnership with DoubleTree by Hilton

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We hope you keep us in mind if travel take you back to Downtown Houston for business or pleasure. More

St. Louis, Missouri, United States
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel over the weekend and it was truly the WORST hotel experience I have had. We tried to check in (our room was paid for by someone else), and when they swiped my card for incidentals, they charged us the full amount and maxed out our card. When we came back later in the evening (our... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I am the Manager Toya and I truly apologize if the communication wasn't relayed of your credit being swiped etc. This is my first hearing of such. I will also share your feedback with the Director of Security with his team and their engagement of delivery. More

Pearland, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

My wife and I stay at the Down Town Double tree when we come in to Houston for a Houston Pops concert (we have season tickets. We always stay at the Double tree due to its convient location to Jones HAll, they feature a shuttle which takes us to the door and picks us up after the concert and drops... More

Review collected in partnership with DoubleTree by Hilton

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

So glad to hear that we are creating memories for you on "date" night! We appreciate your feedback and hope that we continue to provide you all with the service we are known for. See you soon! More

Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel had nice amenities and the staff provided great service. The guest rooms were spacious and very nice. This hotel is in a great location in Downtown Houston. While guests only have the option for valet parking at $28 per day, Hilton offers room packages that discount this cost.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We hope you keep us in mind if travel take you back to Downtown Houston. More

Harlingen, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We were pleased with our room and the service we received. The only thing that bothered us was the smell on the 17th floor. It was horrible. Our room was nice. The furniture needs to be updated. The view was nice. We did not find the pool. Getting to the hotel was difficult since there was to many one way... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I apologize that you and to endure the smell on the 17th floor. I have shared your experience with our Director of Engineering and Director of Housekeeping. We are glad to hear the Valet staff was engaging and that you enjoyed the freshly baked chocolate chip cookie. I have also shared... More

Alabama
Top Contributor
60 reviews 60 reviews
38 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very comfortable hotel. Nice amenities and great guest services. Location is convenient to Houston’s downtown underground tunnel system. My only complaint about this location is the restaurant area. The breakfast is extremely expensive for not having made to order omelets and a better variety of warm foods. Depending on your activity level you might get a free continental breakfast but... More

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to share your experience experience with us. I have shared your feedback with our Outlets Manager to address the staffing during peak business hours in the evening. More

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Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
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Also Known As:
Doubletree Houston
Houston Doubletree

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