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All 451 Houston hotels

Doubletree Hotel Houston Downtown

3.5 of 5 Hotel   |   400 Dallas Street, Houston, TX 77002-4777 (Downtown)
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Ranked #117 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed yesterday
Larry W Mansfield, United States
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480 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Mansfield, United States
1 review
3 of 5 stars Reviewed yesterday NEW

The hotel is great !looks great ,the valet is a little much with the cost of the rooms but the service is GREAT and the staff is GREAT housekeeping GREAT food good hot when serve but a little prices. Staff is very helpful all over and very clean.

Review collected in partnership with DoubleTree by Hilton

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Pinehurst, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

The staff at the front desk of this hotel was discourteous and rude and overall just could not be bothered. Particularly, the night staff. Waited over 7 hours for a rollaway bed because they "were just too busy". They were very rude to my 11 year old son when he asked for help-I had to get involved. The only thing... More

Review collected in partnership with DoubleTree by Hilton

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so on your visit. We would love the chance to further discuss your stay. Please feel free to reach out to us at your earliest convenience More

Houston, Afghanistan
1 review
4 of 5 stars Reviewed 3 days ago NEW

I liked the upscale feel of luxury, but it came at a steep price. $30 to park overnight, and the breakfast was $14 for continental and $18 for buffet! Walls are thin and we could hear every word the guests next door said. No refrigerator in room. but the staff was friendly and location good.

Review collected in partnership with DoubleTree by Hilton

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. On your return visit, we do offer complimentary microwaves and refrigerators to our guest. We are glad that the staff was a positive impact on your stay and hope you choose us if travel take you back to Houston Downtown. More

Houston, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

In making my reservation over the phone, I was offered a special $10 breakfast offer. I didn't take the offer, but called the front desk to inquire after arrival if the offer was still available and what type of breakfast did the offer consist of. The front desk personnel were both unaware of the offer and what would have been... More

Review collected in partnership with DoubleTree by Hilton

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your reservation booking experience with us. If there is a promotion that is offered from different booking channels from reservations, it is included in the rate. We currently have several different options that the DoubleTree Brand of Hotels offer with breakfast included and some are offered at properties and some are not. I apologize if we... More

Honolulu
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Nice Hotel, plenty of amenities, nice restaurant. Staff was very nice. Got automatic upgrade with Hilton Hhonors. Very good food had a great Salmon dish. Will definitely make this one of my favorite Houston hotels. From curbside to check in everything was smooth and quick.

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad that we were able to accommodate you as a HHonors Member and hope that we chose us on your return visit to Houston! We truly appreciate your loyalty to the Hilton Family of Hotels and our property. More

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

I am an hotelier and worked in many departments in hospitality industry for many years. I have to say that I have received excellent service from Doubletree hotel that I would like to share! I've got married this weekend church in downtown and for the proximity, I've selected your hotel. Upon arrival, GSR, Tessa, saw my bridal gown and ask... More

Review collected in partnership with DoubleTree by Hilton

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. CONGRATULATIONS ON YOUR WEDDING! We are delighted to hear that we created great memories for you and your Groom. Tessa will be pleased to know that attention detail and customer service focus does create loyal guest. Please come back and see us on your anniversary date. My e-mail address is toya.berry@hilton.com. More

ballen7
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't really have any negatives to say about this hotel. It's your typical "downtown" hotel where things tend to cost more than they normally would. I was in a group with other from work so I didn't have a choice. If I were on my own I would never pay this much! The area was nice and the hotel... More

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are glad to hear the staff met your expectations and the rooms were suitable to your needs. More

San Antonio, Texas
1 review
1 of 5 stars Reviewed 1 week ago

Checked in 8/15 at about 7PM, I attempt to park in the garage and since I am unsure, I ask parking attendant for directions closet to lobby. He was very rude and treated me like I was bothering him with my question, he said "park were you want" and walked away (heavy set white young man) then I attempt to... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your feedback on your recent stay. I truly apologize you encountered the Allen Center Parking Attendant as our hotel only provide Valet services. We are a well diverse hotel with team members from many nationalities however, they all speak English. Tyler, The Assistant Director of Finance, assisted you with the credit card hold on your card.... More

Ennis, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We were on our way back to Dallas from Galveston and decided to stay in houston for the night. This place was amazing and at a great price! Treated with delicous cookies upon arrival, check in was quick, comfortable beds. Pillows, great view, shower was great, everything was very clean, and overall exceptional. Only complaint would be when my husband... More

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I truly apologize of the encounter your team had with the Valet Team. I will share your experience with the Valet Company Manager as we do not tolerate team members that are not engaged. More

Oklahoma City, Oklahoma
1 review
4 of 5 stars Reviewed 1 week ago

Everything is good except price. At $250 a day, you atleast expect free water bottle in the room and internet. But no, everything is $$$$$. If it were not a business trip, I would never stay this high dollars per night.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We do offer complimentary bottles of water at the hotel for HHonors Members as a part of their HHonors Benefit. If you are not an HHonors Member, just stop by the Front Desk or call us at our CAREline and we will be more than happy to deliver waters to your... More

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Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
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Also Known As:
Doubletree Houston
Houston Doubletree

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Near Doubletree Hotel Houston Downtown

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#52 Romantic Hotel in Houston #106 Business Hotel in Houston
Hotel Class
Number of rooms
350

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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