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Courtyard by Marriott Houston Brookhollow

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2504 North Loop West, Houston, TX 77092
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Courtyard by Marriott Houston Brookhollow
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98 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Detroit, Michigan
Level Contributor
623 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Its an avg hotel. Nothing special. I was not crazy about the location, Room was clean and bed was nice. Bar closed way to early. The people were very friendly. Lots of parking and close to the freeway.

Was this review helpful? Yes
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice hotel with Outdoor pool. No complementary coffee and bar closes early to get one there. A bit complicated with the billing process, but willing to solve it and did it as promised. Rooms have plenty of room. Limited selection of TV channels.

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to review our property. While complimentary coffee is still available in room, we do offer Starbucks 24/7 in our lobby. Channel selection is something we are continueously looking to upgrade, and Marriott has some exciting in room entertainment options coming soon to all properties. We look forward to hosting you on future trips to... More 

Savannah, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every time I'm in town and need a clean, comfortable, convenient location to host an employee training or event - I can rely on the expert care and service of the team at the Courtyard by Marriott. I've worked with both Jacquan Moses & Lisa Holdman in the Sales Team and I can say confidently, I've never gotten BETTER service.... More 

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your kind words about our service. Lisa as leader of our Sales Team embodies service and attention to detail, and we are very proud to have her on our team. Our beautiful pool area does make for a nice view, so great tip you added. We look forward to hosting you on future trips and visits to... More 

Louisiana
Level Contributor
145 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is a little off the path from where I was working but I entered in to a very nice clean hotel with a great cafe in there in which they serve Starbuck coffee and breakfast and dinner. Pretty quiet during the day. Nice open courtyard for swimming for the kiddos. Small gym. The only drawback is there are only... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for completing a review and for the very nice remarks about our property. Our lobby Bistro and pool area are two of our best features. With lack of zoning restrictions in Houston, there is unfortunately little control over types of busineses that can end up near each other. We look forward to seeing you on future trips to... More 

Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Courtyard is OK... not bad not Great. For the price I paid I expected it to be maybe a little nicer but again it was not a bad spot....... just ok. the restaurant / bar was nice and clean although a little pricey. NOTE: below the meter would not allow me to select anything better than Average although the... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your business and your taking time to review our property. We know that everyone has a building but the service is what can separate us from our competitors. We look forward to hosting you on future trips to Houston. Chris Pomilla, General Manager More 

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I've stayed at several Marriott's; especially in the Houston area. This experience has been one of the best. Check was quick & smooth. The staff was pleasant and efficient. The only downside is that although the location is perfect for getting downtown and only 5 minutes from the Galleria, the hotel can be difficult to get to if you're not... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your staying with us and your very nice review. We agree that our location is one of our greatest attributes. From our location you can be virtually anywhere in the city in 20-30 minutes. We look forward to hosting you on future trips to Houston. Chris Pomilla, General Manager More 

dallas fort worth
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Okay, so check in was a breeze, the room was clean but the bed was hard and for such an awesome air conditioner they could upgrade to a comforter with a fluffy duvet instead of the flat scratchy bedspread. I am waiting on the manager, Jordan to return from lunch because he neglected to notate the account that our evening... More 

Was this review helpful? Yes 2
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for using your valuable time to complete your survey. While I am sure seeing rodent activity outside could be concerning, I can assure you that in over 15 years of involvement with this property there has never been an instance of rodent activity inside the hotel. We do have preventative measures in place outside of the building and... More 

Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Marriott in general I feel is over priced for what you get. They seem to think they are curing cancer or something and have an air about them that I find unacceptable... you're not the RITZ, get over yourself..... AND no complimentary breakfast?? Shame on you Marriott!! Hope you eat soon!!

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your taking time to write a review. While Courtyard does not offer complimentary breakfast, The Bistro does offer more selections and options of freshly menu items. I know that we all want the absolute best bargain available, and rates are driven by specific markets. We review our pricing multiple times a week and are very focused on being... More 

Saint Paul, Minnesota
Level Contributor
137 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 23, 2015

I stayed for business and we had a business dinner. In the morning I looked out the back of the breakfast area and saw this incredible outdoor pool with umbrellas and deck chairs. I thought I was in Orlando! That was my one regret--not kicking back out there. The rooms are very large, internet works fine, classy. I've stayed here... More 

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review and the kind words about our service and beautiful pool area. The pool area is a very popular spot in our hotel and we are very proud of this amenity. Chris Pomilla, General Manager. More 

Abilene, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 22, 2015

I have stayed at this property twice and both times was not disappointed. The rooms are always clean and as they should be. The staff at this property make a huge difference in their friendly manner. Staff was very helpful in locating any items I may need. Food is good at the Bistro, but it is only open for breakfast... More 

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you very much for the compliments on our cleanliness and friendly service! I am very proud of our team and we know that providing a clean room and friendly service are a requirement in our business. Anyone can have a building, but we know our service and how we treat our guests makes the difference. Chris Pomilla, General Manager More 

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