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Courtyard by Marriott Houston Brookhollow

3.0 of 5 2504 North Loop West, Houston, TX 77092
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Courtyard by Marriott Houston Brookhollow
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Courtyard by Marriott Houston Brookhollow
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74 reviews from our community

Traveler rating
    11
    17
    24
    15
    7
See reviews for
8
7
10
38
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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    (74)
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    (17)
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    (16)
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    (25)
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    (16)
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1 review
2 of 5 stars Reviewed 1 week ago

The beds are not comfortable. They have glasses in the bathroom for drinking and I would rather have a new plastic cup because I am sure that cup is not properly cleaned. The bathroom does not have a blow drier. They charge you for the Ozark water in the room. You don't get a free complimentary breakfast. I would expect... More

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your taking the time to complete a review. We do provide hairdryers, and to save room in the restrooms, we have them hanging in a bag in the closet. There is a process in place to insure all glassware is washed in our kitchen dishwasher, but we do also provide wrapped cups near the coffee maker in all... More

overland park, KS
Contributor
17 reviews 17 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you need a place to stay and can't find any other than this Courtyard will be OK. In my opinion, while the age of the property and the location are two things that are somewhat beyond the control of the management there are certain things that can be done minimize the appearance of being 'old and tired'. If you... More

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to complete your review. I apologize for the issue with the thermostat. Replacements for those that have stopped working wirelessly have been ordered and should be received and installed before the end of November. More

Velvet Ridge
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was required to stay at this hotel through business in Oct. 13th-17th. Upon entering the check in area, it felt as though it was too close to the entrance doors. The staff was knowledgeable and kind. Check in was fast and no problems. Found our room pretty quickly thanks to the staff who told us the easiest way to... More

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for the review. We are eager to see an end to the road construction, and appreciate your patience. We appreciate the feedback on our friendly team members, and your review wiill be shared with them. More

dfw
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 21, 2014 via mobile

Each time I visit Houston, I try and stay somewhere different which is not difficult to do in this huge city! Finding a reasonably priced, safe, and clean mid range hotel is more the challenge. This location is huge for a Courtyard and about 5 miles from the Galleria area - my favorite after work haunt. Staff is very friendly... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you very much for complimenting our friendly staff! Easy access to downtown and the Uptown/Galleria Area, especially with the newly opened access ramps to 610, are a benefit to our location. We appreciate your business. Chris Pomilla, General Manager More

Top Contributor
144 reviews 144 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed October 14, 2014

I stayed here for one night and was very disappointed. The cost for the room was around $250 because there was a convention in town, altough the room was clean, it was not up to par with most of the other marriott hotels, the walls between the rooms are thin and I could hear the conversation from the next room,... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review. The only item not replaced in our rooms during our recent renovation was the mattress, and this was due to them being scheduled for replacement in 2015. While these are items that are a personal preference, I would very much appreciate knowing your room number so that I can check your specific mattress based on... More

Newburgh, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 5, 2014

Have stayed @ CY Brookhollow many times,most recently over Labor Day weekend but never again. Experienced a pool party(30+ kids) until 11PM, workers trimming palm tree in courtyard before 7AM, computer blocking website for my local newspaper for 6 days. Front Desk was clueless, blamed it on vendor, did not offer to help. To top it off, no free coffee.... More

Was this review helpful? Yes 2
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to complete a review and Marriott Guest Satisfaction Survey. Due to your feedback we have made changes where possible to address the incidents you communicated to us. The site being blocked by our internet vendor has been permanently allowed. While we are unsure why that site was being filtered and blocked, this issue has... More

Round Rock, Texas
Top Contributor
93 reviews 93 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 12, 2014

The service at this hotel is WONDERFUL. We had a few little issues (broken ice machine, dirty shower) and they took care of everything. The staff is amazing - friendly, attentive, helpful. The rooms are comfortable, but are in need of some updating. The surrounding area is a little rough, but not scary. Bistro is a little pricy, but better... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for completing your review. We appreciate your kind words about our service. While we try to prevent issues or problems from happening, we do know that when they do how we respond and take care of the problem can make a big difference in a good or bad guest experience. More

Baton Rouge, Louisiana
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 22, 2014

I am a frequent visitor to Houston, and I am always open to staying in new places and in different parts of the city. In the past, staying either downtown or near the Medical Center was the norm, but over my last few trips I've realized that my focus of things to do while in Houston has shifted more northwest... More

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate you review, and thank you for your business. We look forward to an end to the area road construction project, but know that it will end with an enhanced flow of traffic and easier commuting for our guests when complete. More

Lake Bluff, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

stayed at this location as it was close to a customer appointment. The staff were the friendliest I have encountered recently. From check in to the bistro in the evening and morning the staff could not do enough to make my stay pleasant.

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to review our service. We know that service is what can separate us from our competition, and our guests leaving happy insures you will consider staying with us in the future. More

Mercersburg, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

I stayed 3 nights at this courtyard for a business trip. Most of the Courtyards all look the same now, I like the food/bar options. The service was great and my room was very clean. I also used the gym and have no complaints. My only issue with Courtyards is the pillows are awful, it takes 3 of them to... More

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Our service and renovated hotel are a source of pride for us, so thank you for your feedback. All new queen size pillows have been purchased and are being placed into the rooms. This size change is an increase to the Marriott Standard, as full size pillows were the standard prior. Changes happen due to guests giving their feedback, so... More

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Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott

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