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All 451 Houston hotels

Courtyard by Marriott Houston Brookhollow

3.0 of 5 Hotel   |   2504 North Loop West, Houston, TX 77092
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44%
Ranked #217 of 451 hotels in Houston
A recent review
4 of 5 stars reviewed 2 weeks ago
Caltex77 Round Rock, Texas
  • Overview
  • Reviews (68)
  • Photos (42)
  • Amenities
  • Room tips (13)
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68 people have reviewed this hotel

Traveler rating
    11
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    21
    12
    7
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8
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33
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Round Rock, Texas
Top Contributor
86 reviews 86 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service at this hotel is WONDERFUL. We had a few little issues (broken ice machine, dirty shower) and they took care of everything. The staff is amazing - friendly, attentive, helpful. The rooms are comfortable, but are in need of some updating. The surrounding area is a little rough, but not scary. Bistro is a little pricy, but better... More

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Baton Rouge, Louisiana
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 22, 2014

I am a frequent visitor to Houston, and I am always open to staying in new places and in different parts of the city. In the past, staying either downtown or near the Medical Center was the norm, but over my last few trips I've realized that my focus of things to do while in Houston has shifted more northwest... More

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Lake Bluff, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

stayed at this location as it was close to a customer appointment. The staff were the friendliest I have encountered recently. From check in to the bistro in the evening and morning the staff could not do enough to make my stay pleasant.

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Mercersburg, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stayed 3 nights at this courtyard for a business trip. Most of the Courtyards all look the same now, I like the food/bar options. The service was great and my room was very clean. I also used the gym and have no complaints. My only issue with Courtyards is the pillows are awful, it takes 3 of them to... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Our service and renovated hotel are a source of pride for us, so thank you for your feedback. All new queen size pillows have been purchased and are being placed into the rooms. This size change is an increase to the Marriott Standard, as full size pillows were the standard prior. Changes happen due to guests giving their feedback, so... More

phoenix
Top Contributor
162 reviews 162 reviews
35 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed May 22, 2014

The good news is this hotel has a renovated public space and the breakfast area is quite busy with healthy oriented food and an efficient wait staff. The public space has also been redesigned to allow for more interaction. The room was a standard Courtyard experience and the sink was part of the bathroom and not outside by the closet.... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

The team members never tire of hearing positive feedback on their service and they were very grateful to hear the feedback you provided on our renovated public space and The Bistro. We are very eager to see an end to the construction project you referenced, but have started seeing positive signs such as or on ramp to 610 in front... More

Senior Contributor
39 reviews 39 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 15, 2014

Two nights and cannot wait to check out. Staff super sweet, and clean BUT you can clearly hear your neighbors on both sides and above you. Not just where they are walking but their conversations as well as their tv's. People aren't being loud they are conducting themselves normally. The construction of the walls is horrible!!!! I am on the... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Our team members appreciate your compliments on the friendliness of service. I am sure that being sold out did not help with the noise issues, but due to your and other guests feedback, we are looking into purchasing a noise reducing blackout drape for our rooms facing the surrounding streets. While only so much can be done inside of the... More

Austin, Texas
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 6, 2014

This Marriott-owned property is an oasis of cool in an otherwise depressing area. The location is perfect. The hotel is just yards from the junction of U.S. 290 and I-610, and has access to another crossroad as an exit. There is a gas station and at least three restaurants within walking distance. (The hotel has its own "bistro" as well).... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We thank you for taking the time to review the hotel. Our location is one of the many things we hear as a great benefit to our guests. Cleanliness and reliable/free high speed internet is a requirement for any hotel, and we take both very seriously. Having received two responses within 30 days noting a smoke odor in our smoke... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed April 24, 2014

Two night stay in March on a business trip. Chose this over the CY-Energy Corridor since it was sold out. Checked into a room that had a heavy smoke odor. Front desk was prompt in switching out the room.

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Out hotel has a smoke free policy, but unfortunately not everyone abides by the policy. Thank you for letting us know your experience, as this gave us the opportunity to review our procedures and tighten up the process to insure we fully resolve any odor issues prior to another guest being given that room. More

Reston, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 24, 2014

I was just in Houston the week of 3/11 - 3/14 for a business trip. I once again chose to stay out at Brookhollow over the Sheraton and Marriott closer to the office due to the ability to escape the highway noise. Unfortunately this time I was put on the front side of the building, but it wasn't terrible enough... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We very much appreciate your compliments to our team members on their service. This review was shared with them and we were able to publicly congratulate them on a job well done. We know that people can make or break a hotel stay and pride ourselves on our team members! More

austin, tx
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 4, 2014

Updated hotel. no problem checking in. Front staff was very nice. Room was very clean and everything looked good. We were asked what floor we preferred. I told the front desk that I wanted a very quiet room. So we were placed on the 3rd floor. Since it was New Year's Eve, we did not come back to our room... More

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your feedback and noting our room and lobby renovation, and our friendly Front Desk Team. We are very proud of our updated hotel, and our people! More

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Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#217 Spa Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 
Number of rooms
197

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