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All 452 Houston hotels

Courtyard by Marriott Houston Brookhollow

3.0 of 5 Hotel   |   2504 North Loop West, Houston, TX 77092
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Ranked #244 of 452 Hotels in Houston
A recent review
4 of 5 stars Reviewed July 12, 2014
Caltex77 Round Rock, Texas
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70 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I will never stay at this hotel again NEVER!!! I advise all guests looking for a clean hotel to stay in while away from home to look elsewhere. Heck, using the restroom outside on the grass is more sanitary then using the bathroom in any of this hotel's guest rooms. I found poo on the side of the toilet in... More

Was this review helpful? Yes 2
Newburgh, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Have stayed @ CY Brookhollow many times,most recently over Labor Day weekend but never again. Experienced a pool party(30+ kids) until 11PM, workers trimming palm tree in courtyard before 7AM, computer blocking website for my local newspaper for 6 days. Front Desk was clueless, blamed it on vendor, did not offer to help. To top it off, no free coffee.... More

Was this review helpful? Yes 1
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to complete a review and Marriott Guest Satisfaction Survey. Due to your feedback we have made changes where possible to address the incidents you communicated to us. The site being blocked by our internet vendor has been permanently allowed. While we are unsure why that site was being filtered and blocked, this issue has... More

Round Rock, Texas
Top Contributor
87 reviews 87 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 12, 2014

The service at this hotel is WONDERFUL. We had a few little issues (broken ice machine, dirty shower) and they took care of everything. The staff is amazing - friendly, attentive, helpful. The rooms are comfortable, but are in need of some updating. The surrounding area is a little rough, but not scary. Bistro is a little pricy, but better... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for completing your review. We appreciate your kind words about our service. While we try to prevent issues or problems from happening, we do know that when they do how we respond and take care of the problem can make a big difference in a good or bad guest experience. More

Baton Rouge, Louisiana
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 22, 2014

I am a frequent visitor to Houston, and I am always open to staying in new places and in different parts of the city. In the past, staying either downtown or near the Medical Center was the norm, but over my last few trips I've realized that my focus of things to do while in Houston has shifted more northwest... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate you review, and thank you for your business. We look forward to an end to the area road construction project, but know that it will end with an enhanced flow of traffic and easier commuting for our guests when complete. More

Lake Bluff, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

stayed at this location as it was close to a customer appointment. The staff were the friendliest I have encountered recently. From check in to the bistro in the evening and morning the staff could not do enough to make my stay pleasant.

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to review our service. We know that service is what can separate us from our competition, and our guests leaving happy insures you will consider staying with us in the future. More

Mercersburg, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed May 28, 2014

I stayed 3 nights at this courtyard for a business trip. Most of the Courtyards all look the same now, I like the food/bar options. The service was great and my room was very clean. I also used the gym and have no complaints. My only issue with Courtyards is the pillows are awful, it takes 3 of them to... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Our service and renovated hotel are a source of pride for us, so thank you for your feedback. All new queen size pillows have been purchased and are being placed into the rooms. This size change is an increase to the Marriott Standard, as full size pillows were the standard prior. Changes happen due to guests giving their feedback, so... More

phoenix
Top Contributor
175 reviews 175 reviews
38 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed May 22, 2014

The good news is this hotel has a renovated public space and the breakfast area is quite busy with healthy oriented food and an efficient wait staff. The public space has also been redesigned to allow for more interaction. The room was a standard Courtyard experience and the sink was part of the bathroom and not outside by the closet.... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

The team members never tire of hearing positive feedback on their service and they were very grateful to hear the feedback you provided on our renovated public space and The Bistro. We are very eager to see an end to the construction project you referenced, but have started seeing positive signs such as or on ramp to 610 in front... More

Top Contributor
50 reviews 50 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed May 15, 2014

Two nights and cannot wait to check out. Staff super sweet, and clean BUT you can clearly hear your neighbors on both sides and above you. Not just where they are walking but their conversations as well as their tv's. People aren't being loud they are conducting themselves normally. The construction of the walls is horrible!!!! I am on the... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Our team members appreciate your compliments on the friendliness of service. I am sure that being sold out did not help with the noise issues, but due to your and other guests feedback, we are looking into purchasing a noise reducing blackout drape for our rooms facing the surrounding streets. While only so much can be done inside of the... More

Austin, Texas
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 6, 2014

This Marriott-owned property is an oasis of cool in an otherwise depressing area. The location is perfect. The hotel is just yards from the junction of U.S. 290 and I-610, and has access to another crossroad as an exit. There is a gas station and at least three restaurants within walking distance. (The hotel has its own "bistro" as well).... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We thank you for taking the time to review the hotel. Our location is one of the many things we hear as a great benefit to our guests. Cleanliness and reliable/free high speed internet is a requirement for any hotel, and we take both very seriously. Having received two responses within 30 days noting a smoke odor in our smoke... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed April 24, 2014

Two night stay in March on a business trip. Chose this over the CY-Energy Corridor since it was sold out. Checked into a room that had a heavy smoke odor. Front desk was prompt in switching out the room.

Was this review helpful? Yes
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Out hotel has a smoke free policy, but unfortunately not everyone abides by the policy. Thank you for letting us know your experience, as this gave us the opportunity to review our procedures and tighten up the process to insure we fully resolve any odor issues prior to another guest being given that room. More

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Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott

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