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All 447 Houston hotels

Courtyard by Marriott Houston Brookhollow

3.0 of 5 Hotel   |   2504 North Loop West, Houston, TX 77092
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Ranked #244 of 447 hotels in Houston
A recent review
4 of 5 stars reviewed 3 weeks ago
HudnallsHuddle Reston, Virginia
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61 people have reviewed this hotel

Traveler rating
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    19
    11
    7
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Reston, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I was just in Houston the week of 3/11 - 3/14 for a business trip. I once again chose to stay out at Brookhollow over the Sheraton and Marriott closer to the office due to the ability to escape the highway noise. Unfortunately this time I was put on the front side of the building, but it wasn't terrible enough... More

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austin, tx
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 4, 2014

Updated hotel. no problem checking in. Front staff was very nice. Room was very clean and everything looked good. We were asked what floor we preferred. I told the front desk that I wanted a very quiet room. So we were placed on the 3rd floor. Since it was New Year's Eve, we did not come back to our room... More

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Jackson, Mississippi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2013

The hotels is in great shape. The front desk staff was an easy to work with at check in and ready to accommodate the hotel stay. The lodging room was very clean and smelled fresh! The location was great. Several restaurants, banks, gas stations in the area.

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your kind words about our staff, rooms, and location. We hope to have the privilege of hosting you on future travels to Houston. More

Lutherville, Maryland
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 11, 2013

Visiting to attend wedding closeby. The room was excellent, clean and well maintained, plenty of outlets for the traveller. The fitness room is small but the machines are well maintained. The only negative encountered was the lack of knowledge of the area by the front desk personnel and there seemed to be a very limited at best staff.

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your complementing our clean, well maintained guest rooms. The feedback regarding local area knowledge and staffing levels were very helpful in our analyzing our weekend staffing levels, and we have conducted training to enhance our Guest Service Agents local area knowledge. Thanks to your feedback, we have become a more knowledgeable team! More

Southport, North Carolina
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 27, 2013

Stayed here recently for 2 nights on a trip to Houston visiting grandson. Hotel has been completely nenovated...extremely comfortable beds; clean bathroom; bright/light rooms; very nice breakfast bistro; plus two business computers in lobby area. Only issue is the current construction which makes it a little difficult getting back on to I-610, but this issue will soon be resolved when... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your review and feedback. We are very eager to see a conclusion to our highway upgrades, and are happy that they do not work at hours that might cause our guests inconvenience. We look forward to seeing you on your next trip to Houston to visit your family. We will be offering great Holiday Rates should you be... More

Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 24, 2013

This Marriott has a pleasant and helpful staff. The building is well-maintained, the furnishings newer. It was kept extremely clean and the room was quiet. The cleaning staff are friendly and efficient.

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to review our property. We are very proud of both out team, and the beautiful, newly renovated hotel we have to offer our guests. We look forward to hosting you on future trips to Houston. More

Clermont, Florida
Top Contributor
229 reviews 229 reviews
60 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed October 5, 2013

Nice location. Didn't hear any road noise. Good construction, couldn't hear other rooms. Nicely maintained facility. Definitely recommend. Good fitness center. Nice courtyard for relaxing. Love the colors in the cafe. Rooms are comfortable with fridges and big tv's.

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to review our property and for the kudos on our staff, and newly renovated hotel. We are very proud of both our service and the beautiful newly renovated hotel we have to offer our guests. More

Las Vegas, Nevada
Top Contributor
57 reviews 57 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

We arrived at the hotel at 8am on wednesday 9/25. We realized rooms might not be ready, but we were willing to give it a try, since we were very tired and did not mind paying an extra fee for early check in. Well, the room wasnt ready, but the front desk agent offered to give us a call as... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for posting your review! We are very proud of the hotel's new look, and the staff that makes a huge impact on the enjoyment of your stay. We appreciate the constructive feedback on the shampoo delivery as well, and used your feedback as a training opportunity with our team. We look forward to seeing you on future trips... More

florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 27, 2013

Stayed in this hotel for business. "Remodeled" hotel except the moldy, filthy, disgusting shower in the handicapped room that I was given (I did not book a handicapped room) - see pics. I could not change rooms as hotel was supposedly fully booked according to the person at the front desk. My room night was comped by the front desk,... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to review our property. I understand that you did not request an accessible room, and apologize that you received a room type that you did not request. It is the only room with this older, less attractive tile, so I do understand your frustration for having to occupy this room. I am proud of... More

San Francisco
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 31, 2013

When in Houston, I travel between the Greenspoint, Galleria and Westchase areas. Traffic on the 610 near the Galleria is horrendous, and should be avoided around rush hour at all cost! Found this hotel to be a great compromise with easy access to the 610, 10, and 290 freeways. If the freeways are packed, at least you have some options... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your time in reviewing our property. I must agree that our location convenience is one of the great things about our hotel. We have now completed the rooms renovation, so all rooms are new! More

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Additional Information about Courtyard by Marriott Houston Brookhollow

Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Courtyard By Marriott Houston Brookhollow Hotel
Courtyard Houston
Houston Courtyard
Houston Marriott
Address: 2504 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#244 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 
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