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Courtyard by Marriott Houston Brookhollow

3.0 of 5 2504 North Loop West, Houston, TX 77092
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Courtyard by Marriott Houston Brookhollow
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Courtyard by Marriott Houston Brookhollow
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79 reviews from our community

Traveler rating
    12
    18
    27
    15
    7
See reviews for
10
7
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41
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Kansas City, Missouri
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars NEW

I stayed at the Courtyard and like most Marriott properties it was nice in the lobby but the room was dirty. Someone clipped their toenails and they were visible on the carpet. The desk chair had dried food all over it and the bathroom floor needed swept and mopped. I am a Marriott frequent guest but am considering switching to... More 

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san antonio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I use TripAdvisor every time I travel. I'm not sure why people are so down on this hotel, but it's fine. The decor is updated, location was great for what we needed to do. Not any construction that we could see. We did not choose to eat in the cute little snack/breakfast bar, but could have added it for three... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Room is pretty standard fare, comfortable and a good nights sleep, but I had a few hours to kill before my flight and the staff couldnt have been more accommodating and helpful. Hotels in Houston are all expensive, so you would expect a decent nights sleep, but a helpful staff are not always the norm, but the people here were... More 

Was this review helpful? Yes 1
Tyler, Texas
Top Contributor
98 reviews 98 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 21, 2015

Stayed a Sunday night on business. The room was clean, the bed comfortable. The pillows, very nice. TV set worked fine. The front desk was friendly and helpful. One concern I had while relaxing before sleep was that I could hear each and every door close down the hall. You know, those clasping auto-locking type doors that are almost impossible... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your compliments on our staff friendliness and the new Queen Size pillows we have placed in every room. We can understand the frustration with the nearby construction, but look forward to the improved mobility it will eventually offer our guests. Chris Pomilla, General Manager More 

Austin, Texas
Top Contributor
74 reviews 74 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 7, 2015

We were there for a wedding in late December close to the hotel. It is an oriniary Marriott Courtyard compared to other same chain. The water bottle was $3.50 for a small bottle. The hotel was old and needs upgrade. The next morning, the bride's family paid for our breakfast but it was horrible and I took only one bite.... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to review our hotel. I am very sorry that you did not enjoy your stay with us. Our goal is to satisfy every customer, and in this case I am very sorry that we were not successful. We have used your feedback to examine the size of the in room bottled waters and will... More 

1 review
2 of 5 stars Reviewed November 20, 2014 via mobile

The beds are not comfortable. They have glasses in the bathroom for drinking and I would rather have a new plastic cup because I am sure that cup is not properly cleaned. The bathroom does not have a blow drier. They charge you for the Ozark water in the room. You don't get a free complimentary breakfast. I would expect... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

We appreciate your taking the time to complete a review. We do provide hairdryers, and to save room in the restrooms, we have them hanging in a bag in the closet. There is a process in place to insure all glassware is washed in our kitchen dishwasher, but we do also provide wrapped cups near the coffee maker in all... More 

overland park, KS
Contributor
19 reviews 19 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 14, 2014

If you need a place to stay and can't find any other than this Courtyard will be OK. In my opinion, while the age of the property and the location are two things that are somewhat beyond the control of the management there are certain things that can be done minimize the appearance of being 'old and tired'. If you... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for taking the time to complete your review. I apologize for the issue with the thermostat. Replacements for those that have stopped working wirelessly have been ordered and should be received and installed before the end of November. More 

Velvet Ridge
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 3, 2014

I was required to stay at this hotel through business in Oct. 13th-17th. Upon entering the check in area, it felt as though it was too close to the entrance doors. The staff was knowledgeable and kind. Check in was fast and no problems. Found our room pretty quickly thanks to the staff who told us the easiest way to... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for the review. We are eager to see an end to the road construction, and appreciate your patience. We appreciate the feedback on our friendly team members, and your review wiill be shared with them. More 

dfw
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 21, 2014 via mobile

Each time I visit Houston, I try and stay somewhere different which is not difficult to do in this huge city! Finding a reasonably priced, safe, and clean mid range hotel is more the challenge. This location is huge for a Courtyard and about 5 miles from the Galleria area - my favorite after work haunt. Staff is very friendly... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you very much for complimenting our friendly staff! Easy access to downtown and the Uptown/Galleria Area, especially with the newly opened access ramps to 610, are a benefit to our location. We appreciate your business. Chris Pomilla, General Manager More 

Top Contributor
152 reviews 152 reviews
37 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed October 14, 2014

I stayed here for one night and was very disappointed. The cost for the room was around $250 because there was a convention in town, altough the room was clean, it was not up to par with most of the other marriott hotels, the walls between the rooms are thin and I could hear the conversation from the next room,... More 

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review

Thank you for your review. The only item not replaced in our rooms during our recent renovation was the mattress, and this was due to them being scheduled for replacement in 2015. While these are items that are a personal preference, I would very much appreciate knowing your room number so that I can check your specific mattress based on... More 

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Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop West, Houston, TX 77092
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott

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