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Houston Marriott Westchase

3.5 of 5
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2900 Briarpark Dr., Houston, TX 77042
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Houston Marriott Westchase
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Ranked #157 of 468 Hotels in Houston
A recent review
5 of 5 stars Reviewed April 11, 2013
Carolina2975 San Antonio, Texas
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315 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Houston Marriott Westchase
See the most recent reviews
San Antonio, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 11, 2013

excellent hotel. I was one night in this hotel, very pleasant experience, is a new hotel, everything works. Pay breakfast, but very good. excellent hotel. I was one night in this hotel, very pleasant experience, is a new hotel, everything works. Pay breakfast, but very good.

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for choosing the Houston Marriott Westchase for your recent stay in the area. We’re pleased that your accommodations and dining experience fully impressed you and we appreciate your kind comments. Please visit us again soon. More 

Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

Great lobby area, nice gym and pool, kind of small, but clean and everything works. Very clean, quiet and comfortable. Good service in the restaurant, and the hotel staff is very nice and helpful. I was on a business trip, and the hotel is very accomodating to business travelers.

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Whether you are traveling for business or for leisure, the Houston Marriott Westchase offers guests comfortable accommodations with high-tech amenities to exceed their expectations. Thank you so much for your praise for our hotel and staff; it means a great deal to us to learn how much you enjoyed your stay. The next time you are in the area we... More 

Miami, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 7, 2013

Great lobby - very nice rooms and free parking and free wifi. Good location - solid Marriott. Got it for 50 bux off priceline - great deal. Recommend this hotel especially if you get a sweet deal. The rooms and the gym were especially memorable and of high quality.

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

It’s great to hear from our guests and learn that our location, accommodations, and amenities all fully met their needs. The Houston Marriott Westchase provides guests with a full service health & fitness center on our property which includes not only free weights but also cardiovascular equipment so that you can still get in your workout when away from home.... More 

Perth, Australia
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 6, 2013

I've stayed at this hotel countless times over the last 6-7 years. There used to be two problems for me. 1) The atrium area was dated and felt dirty. 2) The internet was terrible / spotty. Well after 37 hours of travel from Perth (yes 37) I was very pleased to see that the old dated atrium area had been... More 

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Your kind review is sincerely appreciated and we’re thrilled that the recent updates to our hotel helped to make your stay at the Houston Marriott Westchase enjoyable. Our guests are our top priority and reading your review made us all smile after learning that the concerns you had prior to this last visit were no longer an issue. We look... More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 2, 2013

I stayed for one night here in a two double bedroom. The front desk staff got the job done but wasn't pleasant to deal with. The room was fine, no real problems on that front. I ordered room service for breakfast, and was satisfied. It arrived promptly and tasted good. I think in my overall experience with the hotel, it... More 

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Hearing from our guests, positive or otherwise, gives us the ability to continually improve the experience for future guests and for that we are grateful. It is disappointing to learn that although your recent stay with us was satisfactory, we were not able to fully impress you. Thank you for taking the time to share your review; we hope to... More 

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 1, 2013

AWFUL MARRIOTT-not the usual MARRIOTT STANDARDS, one would expect. A two night trip for business. Several room complaints. Old, tired, dirty rooms. No tolietries in the bathroom upon arrival. The a/c was my biggest nightmare, very noisy, very very cold and WOULD NOT TURN OFF. A very atiquated a/c system. In February why one needs A/C on full, and uncontrolable... More 

Was this review helpful? Yes 2
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

It is definitely disappointing to learn that during your recent stay you faced so many challenges, and for that we deeply apologize. Your experience is certainly not typical of what we want our guests to encounter and wish that we could have created a better experience for you. Feedback from our guests is truly appreciated as it gives us the... More 

Houston
Top Contributor
69 reviews 69 reviews
55 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 26, 2013 via mobile

Clean rooms, good wifi. Front desk not too helpful. When I asked for some toiletries they said they had given them out for the day. Same with the second day. There was a hole in my pillow sheet. The water in the shower doesn't drain until the tub is about 1/5 full of water. I tried two rooms and both... More 

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

While we are glad to know you enjoyed the cleanliness of your room, the quality of the Wi-Fi and the water pressure; it is certainly disappointing to learn that your expectations were not met in every way. We value you as a guest and we will share your comments with our management team so we can continue to improve. We... More 

Austin, Texas
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 23, 2013

As Platinum members, we have stayed obviously at Marriott Hotels. First, the place is huge and the time we stayed they were remodeling the lobby. The layout is similar to the Hilton Embassy brand with an open floor to ceiling lobby area. Although I did not need a bellman, i was somewhat surprised not to find one or two in... More 

Was this review helpful? Yes 1
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for choosing our hotel for your recent stay in the area. We care deeply about every guest’s feedback and appreciate your comments regarding your visit. It is clear from your review that we missed an opportunity to create the experience you had expected of us and we are truly regret your disappointment with the fruit platter and the... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2013

THIS HOTEL IS BEAUTIFUL!!! Very well maintained, great staff! The room was clean and very comfortable. I really enjoyed my stay here. Best hotel I've stayed in this year. When I come back to Houston, this will ALWAYS be my choice!!!

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

We are truly honored to be your choice in hotels in the Houston area and that you felt that the Houston Marriott Westchase was the best hotel you have stayed in this year. Thank you so very much for all your wonderful comments; we’re thrilled you enjoyed your stay so much. All of us here are looking forward to welcoming... More 

Mount Vernon, Washington
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 25, 2013

My husband and I stayed for five nights on business. I was really torn between the average and very good rating. I will start with average: room was clean until you looked closer, like behind the bed and under it, in the corners. Beds were okay. No mini fridge (although there is a space for one). The decor needs updating... More 

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

We would like to thank you for your review of the Houston Marriott Westchase. It brings us a great amount of pleasure to learn how helpful our staff was, how much you enjoyed the pool and fitness center, and how convenient you found our location with respect to local dinning and access to the beltway. Your comments and suggestions are... More 

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