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Houston Marriott Westchase

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2900 Briarpark Dr., Houston, TX 77042
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1 room 1 guest
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Houston Marriott Westchase
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351 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Houston Marriott Westchase
See the most recent reviews
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 1, 2014

Be careful to check your amount to pay when you check out from this hotel. All I had as extras was a breakfast and I put my tip on the bill and rounded it up to a whole number of dollars, which in fact gave a 16% tip. So when I came to check out and the figure they asked... More 

Was this review helpful? Yes 1
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Please accept our most sincere apologies for any inaccuracies on your breakfast bill. While we are saddened to learn of the problem you experienced, however we are glad that the situation was rectified at the time of your visit. We hope you'll someday allow us another opportunity to deliver exceptional service and restore your confidence in our hotel. More 

Belton, Texas
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed December 29, 2013

My family and I stayed the night in this hotel on our way back home from our vacation in Kemah recently and I have to say that everything was great. We arrived 2 hours prior to check-in and still were given a room. They placed us in a room that faced the atrium and my children very much enjoyed that.... More 

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for sharing your impressions with us. It is very rewarding to know that your family enjoyed your stay at the Houston Marriott Westchase. We were delighted that you were so comfortable in your room and found our location to be such a positive attribute for your visit. All of us here are looking forward to welcoming you back... More 

Swadlincote, United Kingdom
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 22, 2013

Just spent two nights in the Marriott Westchase and it has been very pleasant my room was very clean and nicely furnished a good temperature , the room service was excellent and reasonably priced...infact the best nights sleep I have had in a hotel for many years..would recommend and return again....I even had a microwave

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

We were delighted to read your review and learn about your impressions of the Houston Marriott Westchase. Thank you so much for your many kind words and recommendation. We are thrilled that you were able to enjoy such a great night’s sleep while staying with us. Please visit us again soon. More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 21, 2013

Stayed here 15 December, myself and my business colleague had rooms that were freezing. The room has a thermostat that you can adjust but you can not switch off. In winter, if your room doesn't catch the sun during the day, you freeze. No bathrobe, no soap bar, many TV channels had the no signal message. Not up to the... More 

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for sharing your insights regarding our accommodations and amenities, we highly value your feedback. We truly regret any discomfort you may have experienced due to the temperature in the room as well as the toiletry items that may have been absent. Our guests are encouraged to reach out to us at the time of their stay with any... More 

Jarrow, United Kingdom
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 20, 2013

Stayed here for 1 week while attending a company conference. Arrived after a long day of 23 hours travelling only to find the BA crew from our flight checking in before me so that added another half an hour onto my trip. Could have done with more staff on check in. Room was typical Marriott fayre with good aircon, a... More 

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you very much for your review and for choosing the Houston Marriott Westchase. Although infrequent, there are occasions when room check-in may be delayed and we would like to offer our sincerest apologies for any wait. We are delighted that you enjoyed the teambuilding event held at the hotel. Thank you again for your comments, we hope to welcome... More 

San Francisco, California
1 review
2 of 5 stars Reviewed December 16, 2013

I never write reviews, but feel compelled too, because if like me you stay in these types of places for work, and it is sunday night you are on a time difference and would like to catch up on a few shows, while waiting for sleep to come and find you, you should be able to do so for free... More 

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for your review. It is truly disappointing to learn that your recent stay did not meet your expectations. At the time of your visit, we were in the process of upgrading our high-speed internet equipment; please accept our sincerest apologies for any inconvenience this may have caused. We have since finished the upgrades and hope that the next... More 

Bengaluru (Bangalore), India
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 13, 2013

Though a bit expensive this place is quite conveniently located close to nearby offices. I chose this since i had to visit my client office in Briarpark. Breakfast was really disapponting & they didn't even have a kitchen of their own. So had to struggle for food. Rooms were spacious but overall not a value for money

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for posting your feedback regarding your recent stay with us. Although we are glad that our location worked so well for your needs during your visit to the area, we’re sorry that not every aspect of your stay was as positive. We truly regret your disappointment with breakfast at the hotel; however, your comments are appreciated. Thank you... More 

London, United Kingdom
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed December 12, 2013 via mobile

Hotel rooms look very similar wherever you are in the world and for me, it's the staff that either makes or breaks a hotel. Last week I stayed at the Marriott Marquis in San Francisco and my stay was super, as per usual. Now I've come back down to earth with a bump staying at this hotel. It is very... More 

Was this review helpful? Yes 1
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

It is always disappointing to learn when a valued guest leaves our hotel feeling dissatisfied with their experience. We carefully read through reviews, such as yours, so we can identify the specific areas that need improving. Your experience does not match the high standards of customer service that we wish to achieve and for that, we apologize. Rest assured your... More 

Austin, Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 10, 2013

This a large corprate hotel. They have a pretty good location. I got a Sunday night room for 41 bucks thru priceline. They offered additional nights at the same price. Saturday night was added at 48 dollars. This is still a good rate for the Westchase area in Houston. Check in was friendly. No kings available so I took a... More 

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

We want to thank you for taking the time to share your experience with us. We truly regret learning that although you enjoyed our location, price, and our indoor/outdoor pool; there were a few things about your stay that were amiss. Please accept our sincerest apologies for any inconveniences. We hope the next time you are visiting the area you... More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 3, 2013

Please go anywhere but here!! Checked into my room, and the ceiling was rust colored and was dripping water on the bed. I went downstairs and told the night manager about it. He just said, "Ok. Someone will look at it tomorrow. Did not give me another room. I left and went to another hotel. Horrible!!!

Was this review helpful? Yes 2
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

It is definitely disappointing to learn of your recent experience at our hotel. Please accept our apologies for the condition of the room and the manner in which your concern was handled. We will look into the issue you mentioned and share your comments with our managers. We hope that one day you will allow us the chance to welcome... More 

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