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All 454 Houston hotels

Houston Marriott Westchase

3.5 of 5 Hotel   |   2900 Briarpark Dr., Houston, TX 77042 (Westchase)
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Ranked #160 of 454 Hotels in Houston
A recent review
3 of 5 stars reviewed 2 weeks ago
TexasVoyager_BW McKinney, Texas
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269 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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McKinney, Texas
Top Contributor
185 reviews 185 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is a nice property all in all, although there have been no apparent updates since I first stayed here back in 2004. While most every other Marriott property of any brand has been through a marked upgrade of late, this place has been left behind. Perhaps the franchises are at the bottom of the list. The staff was, without... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for sharing your feedback regarding your recent experience at our hotel. While we are very happy to hear that you found our associates to be genuinely friendly and attentive, we regret that not aspects of your stay were as positive. All guest comments are greatly appreciated and we will share your review with our management team. We apologize... More

The Hague, The Netherlands
Top Contributor
62 reviews 62 reviews
46 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I found the hotel pleasant and very comfortable. The only downside was the internet. My bedroom was very spacious and nicely furnished and decorated. The bed was probably one of the most comfortable I have slept in in my life, and the room was quiet at night. There was plenty of storage space, desk with comfortable desk chair, and arm... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

We were delighted to hear that your stay at the Houston Marriott Westchase was pleasant and comfortable. Thank you very much for sharing your feedback with us. Since it is our desire to accommodate the needs of all of our guests, we deeply regret any inconveniences that you may have experienced with our Internet services. We would like to let... More

Tolland, Connecticut, United States
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First of all the service - it is excellent. All of the staff were very friendly and attentive. The manager and some of his senior staff were actually standing in the lobby late afternoon and greeting new guests in person as they arrived. And with genuine warmth - not just faked. The manager's photo is prominently displayed on several notice... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

It is always our goal, at the Houston Marriott Westchase, to deliver top-notch service to our guests. Thank you for your kind feedback. We truly appreciate the compliments you have shared for our associates and we're delighted that you enjoyed your stay. It was a pleasure to have you here and we look forward to welcoming you back again in... More

Sarnia, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in town for business and this hotel was recommended. It surely didn't disappoint! Housekeeping is taken very serious. As is privacy. Because the Privacy sign was on the room one day, we received a message that the room hadn't been cleaned and if we needed clean towels, etc, we just had to ask and they would bring it... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

We are so glad that we could meet your expectations during your recent stay at the Houston Marriott Westchase. It is our desire to provide our guests with exceptional service to ensure their stay with us is enjoyed and memorable. Thank you for sharing your kind feedback. More

Lawrence, Kansas, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rating this property average SOLELY based on room amenities. No refrigerator, microwave, few outlets. If none of those matter to you, this is a wonderful hotel - great lobby bar area, very nice fitness center and indoor/outdoor pool. There is a coffee maker in the room and a free bottle of water, comfy beds and the hotel was unnaturally quiet... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for your review of the Houston Marriott Westchase. While we greatly appreciate the kind comments you have shared for our friendly associates, comfortable rooms and hotel amenities; we regret that the in room amenities did not meet your expectations. We hope that any inconvenience was minimal and that you will allow us the privilege of welcoming you back... More

Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I never write a long review as this one and this is due to my unsatisfied services provided by this hotel. I stayed here for 2 weeks on business (had my training at nearby office and this is the corporate hotel) and I don't feel like home at all the times I am there. I could have rated as average... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Please accept our deepest apologies that we did not create the experience you deserved as a valued guest. Everyone who walks through our door is very important to us and highly valued. We were surprised as well as concerned by your comments as it our practice to provide a comfortable stay in every regard for each and every one of... More

Houston, Texas
Top Contributor
59 reviews 59 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This property is very nice but the desk staff are off the chart fantastic. I checked in Thursday and Arna at the front desk was over the top helpful and treated me like my last name was "Marriott" and their most important guest ever. I stay in hotels over 200 nights a year and I have NEVER been treated so... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

At the Houston Marriott Westchase, all of our guests are special and it is our number one goal to make sure they feel that way. Thank you for the generous praise you have shared for our hotel and especially for our associates. We will be sure that those you have mentioned in your review, receive the recognition they deserve. Please... More

Houston, Texas, USA
Contributor
14 reviews 14 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 19, 2014

I have been to a few Marriott lately (LAX, Santa Monica, Fresno..) but I found a surprise in this hotel that they have a special room just for the Marriott Rewards holders. It offer free soft drinks, bottle water (one bottle water in the Marriott hotel room set you back $2.50 no complementary drinking water in the room). Some snacks... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for taking the time to share with us the specifics that made your stay at the Houston Marriott Westchase enjoyable and also those that may require our attention. We were all thrilled that you enjoyed the many amenities provided by our hotel and were happy to view your photos. Your feedback with regards to our housekeeping staff is... More

Los Altos, California
Top Contributor
53 reviews 53 reviews
46 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 15, 2014

Good business hotel, very close to corporate offices, multiple restaurants. The rooms are spacious, though nothing really stands out. The breakfast was good, the lounge was quite nice, with chef cooked meals during evening time, and plenty of drinks provided. I especially liked the nicely equipped gym and swimming pool, it has a good sized pool partially in door, and... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Whether you are visiting the Houston Marriott Westchase for business or pleasure, we offer many amenities for guests to enjoy including our fitness room and sparkling indoor/outdoor pool. We are delighted that while staying with us you were able to get your workout in and enjoyed many aspects of our hotel. We hope that the next time you are visiting... More

Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 10, 2014

I cannot compliment the hotel staff enough. They are very friendly and helpful and always greet you when you walk through the door. The breakfast buffet is great as well. However, the guest rooms really need to be renovated. The rooms are clean, but very dated and showing their wear.

Was this review helpful? Yes
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review

Thank you for sharing your feedback regarding your stay at the Houston Marriott Westchase. We greatly appreciate the gracious praise you have shared for our staff and we were happy to learn that you enjoyed the breakfast buffet as well. It is however regrettable that although you liked the cleanliness of our rooms, they were not as you hoped. Once... More

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Additional Information about Houston Marriott Westchase

Address: 2900 Briarpark Dr., Houston, TX 77042
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Houston Marriott Westchase 3.5*
Number of rooms: 534
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Also Known As:
Houston Marriott Westchase Hotel Houston
Marriott Houston

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