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MainStay Suites Texas Medical Center/Reliant Park

2.5 of 5
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3134 Old Spanish Trail, Houston, TX 77054
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1 room 1 guest
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MainStay Suites Texas Medical Center\/Reliant Park
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212 Reviews from our TripAdvisor Community

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Traveler rating
    92
    65
    25
    11
    19
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61
36
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59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (212)
  • Mar-May only
    (58)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (39)
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    (39)
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Sparks, Nevada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I need accommodations for nearly two months. I'm getting treatments at the medical center and need to get good rest. The staff was attentive. The room was nice and clean. The (free) breakfast was pretty good...maybe one of the best. The location of the A/C unit next to the bed was noisy and made sleep difficult. The group of fellow... More 

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Port Arthur, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I had an emergency the day of my reservation I called to cancel was told I would be charged for the night because I didn't call 24 hrs in advance I talk to the manager who was rude said she couldn't help . I will never book with them again

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Atlanta area
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: near medical center shuttle went by grocery store nice staff free DVD rentals full kitchen continental breakfast Cons: our appts were before shuttle run, so we walked to medical center (1.6 miles) bugs in the room (staff gave us can of botanical insect spray) only a few restaurants within walking distance Most clientele were medical center patients. It was... More 

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Marble Falls, Texas
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

We were in Houston for medical reasons. Dr. appointment and surgery for family member. We stayed at this location due to family member's recommendations. We were very pleased with our room. The entire 3rd floor seems to have been recently remodeled. Only complaint was that the airconditioner was right next to the bed and was uncomfortable for the person sleeping... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

The suite with kitchenette isn't super luxurious, but is very practical and comfy. The continental breakfast is typical of a hotel in this price range. Another review referred to a sign in the rooms that stated the housekeeping was only done once a week, and they would only do light cleaning and replace towels if guests requested it to be... More 

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Santa Fe, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this suites hotel on many medical trips to Houston in the last 2 years. The staff is amazing! Always smiling and helpful and KIND! New front desk clerks Keona and Monique are a wonderful addition to the "family of kindness" that the staff here creates for us patients enduring tough times. It is always a good... More 

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Hillsborough, North Carolina
1 review
5 of 5 stars Reviewed July 17, 2015

Very good location and their staff is super friendly Especially our shuttle driver Ed! He took excellent care of the patients and he was most accommodating of us business travellers. He truly made local travel a pleasure!

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Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 11, 2015

Was only there for a quick sleep before am early surgery. Bed was comfortable., pillows a bit small but otherwise average room. Good value for the price, but I wouldn't pay over $100 for it. Location is only about 7 minutes from the medical center.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2015

The guest service here is outstanding. Jessica was working the front desk and is an awesome representative for the company. She welcomed us to the hotel with a warm friendly smile. Once we got to the room we found out the toilet was stopped up and had a bad smell so I called her at the front desk. She informed... More 

Was this review helpful? Yes 2
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 8, 2015

This was the worst experience of my life. I went to Houston to celebrate my birthday and ended up at this hotel a friend boooked it). First, its in the bad portion of the medical district. Secondly, the bathroom smelled like cigarettes and occasionally the person with me would hit themselves because of gnats. To top it off, my car... More 

Was this review helpful? Yes 1
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