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MainStay Suites Texas Medical Center/Reliant Park

2.5 of 5
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3134 Old Spanish Trail, Houston, TX 77054
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MainStay Suites Texas Medical Center/Reliant Park
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Ranked #135 of 470 Hotels in Houston
A recent review
5 of 5 stars reviewed yesterday
Dixieouray Santa Fe, New Mexico
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207 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Fe, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at this suites hotel on many medical trips to Houston in the last 2 years. The staff is amazing! Always smiling and helpful and KIND! New front desk clerks Keona and Monique are a wonderful addition to the "family of kindness" that the staff here creates for us patients enduring tough times. It is always a good... More 

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Hillsborough, North Carolina
5 of 5 stars Reviewed 2 weeks ago

Very good location and their staff is super friendly Especially our shuttle driver Ed! He took excellent care of the patients and he was most accommodating of us business travellers. He truly made local travel a pleasure!

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Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was only there for a quick sleep before am early surgery. Bed was comfortable., pillows a bit small but otherwise average room. Good value for the price, but I wouldn't pay over $100 for it. Location is only about 7 minutes from the medical center.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The guest service here is outstanding. Jessica was working the front desk and is an awesome representative for the company. She welcomed us to the hotel with a warm friendly smile. Once we got to the room we found out the toilet was stopped up and had a bad smell so I called her at the front desk. She informed... More 

Was this review helpful? Yes 1
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This was the worst experience of my life. I went to Houston to celebrate my birthday and ended up at this hotel a friend boooked it). First, its in the bad portion of the medical district. Secondly, the bathroom smelled like cigarettes and occasionally the person with me would hit themselves because of gnats. To top it off, my car... More 

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Las Cruces, New Mexico, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This place is pretty good especially for extended stay. The suite has a "living room" and a small kitchen, but the price is comparable to regular hotels. The staff are very nice. The front desk staff always greet us when we come back. There were a couple of times when we ran into a maintenance worker before entering our room,... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

The staff was nice and friendly and a good bus service to the Medical Center. They have free coffee all day and a nice in hotel store with snacks and amenities. They had good rooms with a tv and DVD player. Their DVD selection was nice and they are free to rent taking the stress of the hospital away. The... More 

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San Angelo, Texas
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My two kids and I stayed at the MainStay Suites Medical Center this past weekend. The hotel does not clean your room unless you request it. Upon request, they only do light housekeeping like replace your towels, soaps, etc. They do not clean the rooms until after you check out. We requested housekeeping. We came home after 10pm one night... More 

Was this review helpful? Yes 4
Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed here due to proximity to family. Most guests are here for the medical center. The staff knows this, and seems to really take care of their guests. They happily answered any questions I had about the area. The shuttle driver seemed to genuinely care about his passengers, taking care to make sure they got where they needed to... More 

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Fort Smith
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 25, 2015

I had to take my sister to Memorial Hermann to have spinal surgery. This was an emergency and we had no information as to when the surgery would be performed and how long the hospital stay would be. I originally booked for 2 nights and I had to get a room each day as they were booked up. Luckily I... More 

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