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MainStay Suites Texas Medical Center/Reliant Park

2.5 of 5
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3134 Old Spanish Trail, Houston, TX 77054
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MainStay Suites Texas Medical Center/Reliant Park
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Ranked #135 of 469 Hotels in Houston
A recent review
5 of 5 stars reviewed 5 days ago
wannatravelMI Michigan
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (199)
  • Mar-May only
    (58)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (39)
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San Angelo, Texas
2 of 5 stars Reviewed 3 days ago NEW

My two kids and I stayed at the MainStay Suites Medical Center this past weekend. The hotel does not clean your room unless you request it. Upon request, they only do light housekeeping like replace your towels, soaps, etc. They do not clean the rooms until after you check out. We requested housekeeping. We came home after 10pm one night... More 

Was this review helpful? Yes 1
Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed here due to proximity to family. Most guests are here for the medical center. The staff knows this, and seems to really take care of their guests. They happily answered any questions I had about the area. The shuttle driver seemed to genuinely care about his passengers, taking care to make sure they got where they needed to... More 

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Fort Smith
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had to take my sister to Memorial Hermann to have spinal surgery. This was an emergency and we had no information as to when the surgery would be performed and how long the hospital stay would be. I originally booked for 2 nights and I had to get a room each day as they were booked up. Luckily I... More 

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Ontario, California
1 review
5 of 5 stars Reviewed 1 week ago

Mainstay is a really nice hotel to stay in. It is very close to the medical center and they even have a shuttle that can take you there and back. One of the drivers, ED, is really cool. I thought he was mean at first, but turned out to be so nice and made every ride a lot better.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Incredibly this 2 star motel has the audacity of requiring a 150.00 authorization on your debit card. This is in addition to what you paid Priceline for the room. This is completely irrational and inappropriate. When Priceline tried calling about it they would not talk to Priceline. Priceline then actually cancelled the reservation and refunded the money. They said they... More 

Was this review helpful? Yes 1
Lake Worth, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is a very good place to stay when alone going to md Anderson the shuttle makes it very nice,ED the driver made it so much better while there during the floods he made sure I had food and got to where I was going I will stay here again clean and nice place, Wandah

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Hurst, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

this is an extended stay hotel. it is very close to the Houston VA hospital and MD anderson hospital. it is also close to Houston's museum district. it is an older hotel, but has complimentary breakfast characteristic of other choice hotels the rooms have kitchens and the beds are comfortable. it may not be the best part of Houston, but... More 

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Houston, Texas
1 review
4 of 5 stars Reviewed May 23, 2015

I booked the room for two day , had change in my plan and you would not refund my money on card. very disappointment in your policy . If you plan were change you would not to paid for something ,this is poor policy .

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Alamogordo, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2015

Woke up to Houston Police at our door. Our car, parked in the parking lot that has surveillance cameras, was broken into. The hotel has cameras but screens are locked in an office. Night personal can not keep an eye on parking lot. So they can just watch after the matter. The manager would not given us a break, said... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 13, 2015 via mobile

Very disappointed with a 2 day stay to come to Houston to watch baseball that our room wasn't cleaned nor clean towels replaced. For a hundred bucks a night I expected more. Very dissatisfied, Will not recommend!

Was this review helpful? Yes 1
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