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Holiday Inn Express - Houston

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4434 FM 1960 Road West, Houston, TX 77068
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1 room 1 adult
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Holiday Inn Express - Houston
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18 Reviews from our TripAdvisor Community

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San Jose, California
Level Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a two-night stay here during a recent business trip and was blown away about the excellent customer service here. The front desk agent, Asian gal, was polite, efficient, recognized my Elite status and basicaly did everything textbook-perfect. What blown me away is the fact she called my room 10 min after I checked in, to see if everything... More 

Helpful?
Thank knowmyhotels
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Cedar Park, Texas
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 13, 2015

We arrived at 2 and were told our room wouldn't be ready for another 30 minutes . Posted check-in time is 3:00 pm so we know its always a chance when we arrive early. Every thing about the room was as expected . it is quiet and comfortable. A nice happy hour in the evening with wine and cookies and... More 

Helpful?
Thank austinbiker
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Dallas, Texas
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed September 21, 2015

this was a great pick for our 1-night stay in town for a wedding nearby. The staff was very friendly and accommodating. The room was clean and kept up. There was an issue with the elevator, but it didn't really make a huge impact on us. the breakfast was hot and tasty in the morning. it is a little hard... More 

Helpful?
1 Thank Carlie D
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Moore, Oklahoma
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 18, 2015

This stay would have been 5 stars had it not been for one thing. The A/C stopped working in our room on our 3rd night here. When the maintenance guy came to look at it he just said it froze up and would have to switch it out in the morning. The lady at the front counter was super friendly... More 

Helpful?
Thank Doug G
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Austin
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 9, 2015

We needed to stay in a hotel at a moment's notice so we checked in this hotel without reservation. The rate was very affordable and they have everything you need. It was a family stay with 2 adults and 2 children, and we stayed in a King Size room that had a sleeper sofa. we asked for an additional rollaway... More 

Helpful?
Thank Rock Z
Daniel S, General Manager at Holiday Inn Express - Houston, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Daniel S. General Manager More 

Texas
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 6, 2015

From the minute we walked into this place, our impression was positive. It smelled very clean--lemony, even. :) The staff was very polite, even though we were checking in late on a Saturday night. Ashley and Angela (hope I have their names right!) were very welcoming. After having a hard time finding their property, it was great to encounter such... More 

Helpful?
Thank readergirl1228
Windham, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2015

My sister & I stayed here for 3 nights while attending a funeral. Property was very clean, beds were comfortable and everyone at the front desk was very helpful. The breakfast was much more than we expected - eggs, sausage, biscuits, gravy, fruit, pancakes, yogurt, cereal, breakfast pastries, coffee and juices - something for everyone and it was fresh and... More 

Helpful?
Thank Nancy P
Dallas, Texas
Level Contributor
1 review
1 of 5 stars Reviewed April 10, 2015

Due to a family emergency, we were unable to make it to Houston for the stay we had reserved at this hotel. I called well over 24 hours in advance to try to cancel or reschedule. The hotel staff was insensitive, and not at all helpful. They would not let me change my reservation to another or cancel it without... More 

Helpful?
Thank JodiCheyenne
IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear JodiCheyenne, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 10, 2013

I can't say enough about how much we enjoyed our stay at this great hotel. Everyone at the front desk, especially Nekol, was extremely helpful, and courtious. The hotel was spotlessly clean, the rooms were comfortable, clean, and well appointed. The outdoor pool was clean, and refreshing, and very tranquil. The palm trees and waterfall made for a most relaxing... More 

Helpful?
Thank RavenMikeGrasonville
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 12, 2013

this propety is horrible I received a charge on my credit card 4 months after a missed reservation that i never made i called the hotel and Nicole the business manager thought it was funny and said i should understand that they have the right to charge for up to a year. I called back got the GM on the... More 

Helpful?
3 Thank DsneyBoyz
IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear DsneyBoyz, Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message. We look forward... More 

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