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Holiday Inn Express - Houston

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4434 FM 1960 Road West, Houston, TX 77068
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1 room 1 guest
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Holiday Inn Express - Houston
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13 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

From the minute we walked into this place, our impression was positive. It smelled very clean--lemony, even. :) The staff was very polite, even though we were checking in late on a Saturday night. Ashley and Angela (hope I have their names right!) were very welcoming. After having a hard time finding their property, it was great to encounter such... More 

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Windham, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2015

My sister & I stayed here for 3 nights while attending a funeral. Property was very clean, beds were comfortable and everyone at the front desk was very helpful. The breakfast was much more than we expected - eggs, sausage, biscuits, gravy, fruit, pancakes, yogurt, cereal, breakfast pastries, coffee and juices - something for everyone and it was fresh and... More 

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Dallas, Texas
Level Contributor
1 review
1 of 5 stars Reviewed April 10, 2015

Due to a family emergency, we were unable to make it to Houston for the stay we had reserved at this hotel. I called well over 24 hours in advance to try to cancel or reschedule. The hotel staff was insensitive, and not at all helpful. They would not let me change my reservation to another or cancel it without... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear JodiCheyenne, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay... More 

Travelers are raving about these Houston hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 10, 2013

I can't say enough about how much we enjoyed our stay at this great hotel. Everyone at the front desk, especially Nekol, was extremely helpful, and courtious. The hotel was spotlessly clean, the rooms were comfortable, clean, and well appointed. The outdoor pool was clean, and refreshing, and very tranquil. The palm trees and waterfall made for a most relaxing... More 

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Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 12, 2013

this propety is horrible I received a charge on my credit card 4 months after a missed reservation that i never made i called the hotel and Nicole the business manager thought it was funny and said i should understand that they have the right to charge for up to a year. I called back got the GM on the... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear DsneyBoyz, Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message. We look forward... More 

Grand Rapids, MI
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 28, 2013

Stayed at this Holiday Inn while attending trade show. Rooms need updating for sure but you can beat the free breakfast. Many choices, well stocked, great coffee and plenty of food to keep you filled up till supper. Not only that but free chocolate chip cookies after 4:00 PM. Nice pool, small but has an attached hot tub. One block... More 

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Houston, Texas
Level Contributor
88 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed October 14, 2012

The keys had to be rekeyed twice in one 16 hour stay, the breakfast buffet was out of eggs and biscuits thirty minutes before closing. In a seemingly almost empty hotel we were placed in the middle of a wedding party which arrived in at just after midnight and partied loud and hard till one thirty. The lady on duty... More 

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Texas
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed October 11, 2012

This property is recessed from the main roadway, behind a car wash. The surrounding neighborhood is urban and not anything remarkable. The physical plant itself has a typical HI Express facade; likewise for the lobby. The guest rooms themselves appear a bit dated. Noise level from above rooms could be better...or perhaps I got a bad draw and happened to... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear GoEast, Thank you for taking the time to review our property. I appreciate your kind word about our hotel staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is our regret that our hotel fell was not up to... More 

Beaumont, Texas
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 23, 2012

I got the medical rate which was extremely cheap! You have to call the Hotel directly and ask for it. They shuttle you back & forth on the hour to MDA. Everything you need and has been updated. Very small Hotel, only 3 Floor's, which some people like. No Charge for Parking, which is very convenient. Breakfast is Awesome &... More 

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Victoria, TX
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 4, 2012

Excellent hotel. Clean nice room and everything worked perfectly (well-maintained). Friendly staff who were very knowledgeable and helpful. Very good breakfast with plenty of fresh food and a good variety.

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