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Holiday Inn Express - Houston

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4434 FM 1960 Road West, Houston, TX 77068
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Holiday Inn Express - Houston
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Holiday Inn Express - Houston
Holiday Inn Express - Houston
Holiday Inn Express - Houston
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11 reviews from our community

Traveler rating
    3
    4
    2
    0
    2
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6
1
Solo
0
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
1 review
1 of 5 stars Reviewed 1 week ago

Due to a family emergency, we were unable to make it to Houston for the stay we had reserved at this hotel. I called well over 24 hours in advance to try to cancel or reschedule. The hotel staff was insensitive, and not at all helpful. They would not let me change my reservation to another or cancel it without... More 

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Reviewer
3 reviews 3 reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 10, 2013

I can't say enough about how much we enjoyed our stay at this great hotel. Everyone at the front desk, especially Nekol, was extremely helpful, and courtious. The hotel was spotlessly clean, the rooms were comfortable, clean, and well appointed. The outdoor pool was clean, and refreshing, and very tranquil. The palm trees and waterfall made for a most relaxing... More 

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Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 12, 2013

this propety is horrible I received a charge on my credit card 4 months after a missed reservation that i never made i called the hotel and Nicole the business manager thought it was funny and said i should understand that they have the right to charge for up to a year. I called back got the GM on the... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear DsneyBoyz, Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message. We look forward... More 

Grand Rapids, MI
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 28, 2013

Stayed at this Holiday Inn while attending trade show. Rooms need updating for sure but you can beat the free breakfast. Many choices, well stocked, great coffee and plenty of food to keep you filled up till supper. Not only that but free chocolate chip cookies after 4:00 PM. Nice pool, small but has an attached hot tub. One block... More 

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Houston, Texas
Top Contributor
79 reviews 79 reviews
40 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 14, 2012

The keys had to be rekeyed twice in one 16 hour stay, the breakfast buffet was out of eggs and biscuits thirty minutes before closing. In a seemingly almost empty hotel we were placed in the middle of a wedding party which arrived in at just after midnight and partied loud and hard till one thirty. The lady on duty... More 

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Texas
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 11, 2012

This property is recessed from the main roadway, behind a car wash. The surrounding neighborhood is urban and not anything remarkable. The physical plant itself has a typical HI Express facade; likewise for the lobby. The guest rooms themselves appear a bit dated. Noise level from above rooms could be better...or perhaps I got a bad draw and happened to... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express - Houston, responded to this review

Dear GoEast, Thank you for taking the time to review our property. I appreciate your kind word about our hotel staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is our regret that our hotel fell was not up to... More 

Beaumont, Texas
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 23, 2012

I got the medical rate which was extremely cheap! You have to call the Hotel directly and ask for it. They shuttle you back & forth on the hour to MDA. Everything you need and has been updated. Very small Hotel, only 3 Floor's, which some people like. No Charge for Parking, which is very convenient. Breakfast is Awesome &... More 

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Victoria, TX
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2012

Excellent hotel. Clean nice room and everything worked perfectly (well-maintained). Friendly staff who were very knowledgeable and helpful. Very good breakfast with plenty of fresh food and a good variety.

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Katy, Texas
Top Contributor
104 reviews 104 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 13, 2011

We previously had booked a room here in July, but they erred in our reservations and did not have the room we had booked. As we were leaving, the desk manager came out to our car and told us that they were going to "walk us over" to another hotel, and that they would pay for it. What she did... More 

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 6, 2010

I love those Holiday Inn signs from my childhood. You know the ones – the star blazing atop the glowing, scripted “Holiday Inn.” There’s no such sign at this Holiday Inn Express, but it’s not needed, I suppose. The purpose of this Inn is as utilitarian as its signage. We chose this Inn because it was near the gym hosting... More 

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