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All 452 Houston hotels

Comfort Suites

2.5 of 5 Hotel   |   1350 N. Sam Houston Parkway East, Houston, TX 77032
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Ranked #259 of 452 Hotels in Houston
A recent review
4 of 5 stars Reviewed August 11, 2014
DoubleOIncognito Washington DC, District of Columbia
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44 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The walls in this hotel are paper-thin. Had difficulty sleeping because you could actually hear normal conversations through the walls. Not to mention television sound from adjoining rooms. Customer service was lacking. Almost as if they didn't care what you think.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

No shuttle service on the weekends. Front desk help very unhelpful and rude. Front desk help talks to guests about other guests in a derogatory manner. Quality Suites across the beltway is a much better hotel. Please save yourself a headache and don't stay at the Comfort Suites 1350 N Sam Houston Pkwy East Houston Texas 77032.

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Washington DC, District of Columbia
Top Contributor
116 reviews 116 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 11, 2014

I've stayed here a few times, mainly due to it's great location close to the airport, but i've always had a good experience. The rooms always are clean and i've never had any significant issues with any of the staff, from rudeness or incompetence. They have a nice little 'market' in the lobby open 24/7 and the prices are surprisingly... More

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Derbyshire
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 10, 2014

We booked this hotel because of the good reviews on Tripadvisor. We were not disappointed, on check in the staff were very pleasant and gave us a free upgrade. The room was on the 3rd floor and was very spacious and comfortable, we had the biggest bed we have ever seen and found it comfortable, we also had a fridge,... More

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Falfurrias, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed May 29, 2014

And to clear the air before we begin, this is the Comfort Suites right of the Sam Houston Toll Road, close to the Bush Intercontinental Airport. Matter of fact here's the exact address so that there will be NO doubt as to where this hotel is so that one can avoid it in the future. 1350 N. Sam Houston Parkway... More

Was this review helpful? Yes 14
GM_Lucy14, General Manager at Comfort Suites, responded to this review

Dear Guest, I would like to get some information about you due to our system does not indicate that you stayed at Comfort Suites. Please email me back with a confirmation number of your stay. I am not sure why my name is being spoken in such a mannor considering the fact that I am on Property everyday. I take... More

Detroit, Michigan
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed May 18, 2014

When I arrived to check in, the desk clerk assigned me a room, but when she tried to process the key, discovered there was already someone in that room, so had to start over again and give me a different room. When I did get to my room, I thought the room was already occupied: the lights & TV were... More

Was this review helpful? Yes 17
Ree A, General Manager at Comfort Suites, responded to this review

Looking into information Sir I was unable to locate you in our system I believe you stayed at a different Comfort Suites. Our Rooms get inspected daily to make sure our guest stay is comfortable. I also looked for any guest complaints and non were brought to the Hotel staff on that day. If you wish to speak more on... More

Pflugerville, Texas
Top Contributor
63 reviews 63 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 16, 2014

Budget cuts have forced our business excursions to cut expenditures, which is not really a bad thing. Stayed at Comfort Suites with large group. Room was very comfortable and large. I felt very spoiled with all that space to myself. Complimentary breakfast wasn't too bad - usual fare. The only problem was the check-in and -out. We had a large... More

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Ree A, General Manager at Comfort Suites, responded to this review

We appreciate that the group choosed Comfort Suites for there stay. I do want to apologize for the check in process. On this group in piticular we had to make name changes and gather all information from the guest who would be accommodating the room due to how the rooms were blocked under a different name. We did the best... More

Cool Springs, Tennesee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed April 30, 2014

Have stayed at this particular Comfort Suites many times over the last year as the energy company I work for is headquartered in Houston. Girl by the name of Lucy "runs" the place and she's all talk and NO action. With each stay there is more and more items in the rooms that require attention or things that need to... More

Was this review helpful? Yes 16
Ree A, General Manager at Comfort Suites, responded to this review

Dear Guest, I would like to speak with you about your comment that was made about the hotel and ( Lucy ). I would also like to know your name and company so I can get more information. Any issues that was brought to my attention were taken care of in a timely matter. Rooms are inspected by my Assistant... More

Fresno, CA
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed April 11, 2014

I stayed at this property a few months ago. The Heating did not work in several rooms but the staff refused to acknowledge that the Heating did not work. Temperature inside the room dropped below 50 F. To top it off Choice Hotels has refused to acknowledge the problem and refused to acknowledge my stay there. I still have my... More

Was this review helpful? Yes 17
Grand Forks, North Dakota
1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 14, 2014 via mobile

We stayed here both going and coming home from our vacation. Waited 1 hr. 15 minutes for the shuttle to pick us up from the airport. On the way back, waited an hour. Luckily we didn't have this problem with the morning shuttle. Desk service was also slow. We will not stay here again.

Was this review helpful? Yes 10
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Additional Information about Comfort Suites

Address: 1350 N. Sam Houston Parkway East, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline, Hotels.com, Choice Hotels, TripOnline SA, Odigeo and Tingo so you can book your Comfort Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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