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Comfort Suites

1350 N. Sam Houston Parkway East, Houston, TX 77032
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Comfort Suites
Best prices for: 1 room 1 guest
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Ranked #267 of 468 Hotels in Houston
A recent review
5 of 5 stars reviewed 1 week ago
Marc_C55412 Minneapolis, Minnesota, United States
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45 reviews from our community

Traveler rating
    19
    10
    2
    7
    7
See reviews for
9
7
Solo
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24
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis, Minnesota, United States
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stopped down for a quick overnight stay/business meeting. While I was a little disappointed at first when the shuttle driver never showed up and I had to take a cab. Teresa (clerk) and the manager were nice enough to reimburse me for the cab ride. The lobby was clean and the rooms were very nice. Although they should have... More 

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San Antonio, Texas
Top Contributor
55 reviews 55 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 11, 2014

The walls in this hotel are paper-thin. Had difficulty sleeping because you could actually hear normal conversations through the walls. Not to mention television sound from adjoining rooms. Customer service was lacking. Almost as if they didn't care what you think.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 31, 2014

No shuttle service on the weekends. Front desk help very unhelpful and rude. Front desk help talks to guests about other guests in a derogatory manner. Quality Suites across the beltway is a much better hotel. Please save yourself a headache and don't stay at the Comfort Suites 1350 N Sam Houston Pkwy East Houston Texas 77032.

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Washington DC, District of Columbia
Top Contributor
211 reviews 211 reviews
38 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed August 11, 2014

I've stayed here a few times, mainly due to it's great location close to the airport, but i've always had a good experience. The rooms always are clean and i've never had any significant issues with any of the staff, from rudeness or incompetence. They have a nice little 'market' in the lobby open 24/7 and the prices are surprisingly... More 

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Derbyshire
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 10, 2014

We booked this hotel because of the good reviews on Tripadvisor. We were not disappointed, on check in the staff were very pleasant and gave us a free upgrade. The room was on the 3rd floor and was very spacious and comfortable, we had the biggest bed we have ever seen and found it comfortable, we also had a fridge,... More 

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Falfurrias, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed May 29, 2014

And to clear the air before we begin, this is the Comfort Suites right of the Sam Houston Toll Road, close to the Bush Intercontinental Airport. Matter of fact here's the exact address so that there will be NO doubt as to where this hotel is so that one can avoid it in the future. 1350 N. Sam Houston Parkway... More 

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GM_Lucy14, General Manager at Comfort Suites, responded to this review

Dear Guest, I would like to get some information about you due to our system does not indicate that you stayed at Comfort Suites. Please email me back with a confirmation number of your stay. I am not sure why my name is being spoken in such a mannor considering the fact that I am on Property everyday. I take... More 

Detroit, Michigan
Top Contributor
70 reviews 70 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed May 18, 2014

When I arrived to check in, the desk clerk assigned me a room, but when she tried to process the key, discovered there was already someone in that room, so had to start over again and give me a different room. When I did get to my room, I thought the room was already occupied: the lights & TV were... More 

Was this review helpful? Yes 18
Ree A, General Manager at Comfort Suites, responded to this review

Looking into information Sir I was unable to locate you in our system I believe you stayed at a different Comfort Suites. Our Rooms get inspected daily to make sure our guest stay is comfortable. I also looked for any guest complaints and non were brought to the Hotel staff on that day. If you wish to speak more on... More 

Pflugerville, Texas
Top Contributor
81 reviews 81 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 16, 2014

Budget cuts have forced our business excursions to cut expenditures, which is not really a bad thing. Stayed at Comfort Suites with large group. Room was very comfortable and large. I felt very spoiled with all that space to myself. Complimentary breakfast wasn't too bad - usual fare. The only problem was the check-in and -out. We had a large... More 

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Ree A, General Manager at Comfort Suites, responded to this review

We appreciate that the group choosed Comfort Suites for there stay. I do want to apologize for the check in process. On this group in piticular we had to make name changes and gather all information from the guest who would be accommodating the room due to how the rooms were blocked under a different name. We did the best... More 

Cool Springs, Tennesee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed April 30, 2014

Have stayed at this particular Comfort Suites many times over the last year as the energy company I work for is headquartered in Houston. Girl by the name of Lucy "runs" the place and she's all talk and NO action. With each stay there is more and more items in the rooms that require attention or things that need to... More 

Was this review helpful? Yes 17
Ree A, General Manager at Comfort Suites, responded to this review

Dear Guest, I would like to speak with you about your comment that was made about the hotel and ( Lucy ). I would also like to know your name and company so I can get more information. Any issues that was brought to my attention were taken care of in a timely matter. Rooms are inspected by my Assistant... More 

Fresno, CA
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed April 11, 2014

I stayed at this property a few months ago. The Heating did not work in several rooms but the staff refused to acknowledge that the Heating did not work. Temperature inside the room dropped below 50 F. To top it off Choice Hotels has refused to acknowledge the problem and refused to acknowledge my stay there. I still have my... More 

Was this review helpful? Yes 18
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