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Comfort Suites

1350 N. Sam Houston Parkway East, Houston, TX 77032
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Comfort Suites
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48 Reviews from our TripAdvisor Community

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    20
    10
    2
    8
    8
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10
8
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25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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    (22)
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    (12)
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New Richmond, Wisconsin
1 review
1 of 5 stars Reviewed June 23, 2015

First, the front desk guy couldn't even do the courtesy of taking his earbuds out of his ears when we went to the desk. We asked him to call a cab for us, big mistake. He called his buddy and we ended up with a cabbie with no meter. We asked for a quick stop to CVS before the airport... More 

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1 review
2 of 5 stars Reviewed June 5, 2015

I booked this hotel for a quick one night stay while laying over in Houston. Let me start off by saying that I spend approximately 10-12 nights per month in hotels... This was by far the worst hotel experience that I have ever had. The whole reason that I booked this hotel was because it was the right price and... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota, United States
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 14, 2015

I stopped down for a quick overnight stay/business meeting. While I was a little disappointed at first when the shuttle driver never showed up and I had to take a cab. Teresa (clerk) and the manager were nice enough to reimburse me for the cab ride. The lobby was clean and the rooms were very nice. Although they should have... More 

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San Antonio, Texas
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed September 11, 2014

The walls in this hotel are paper-thin. Had difficulty sleeping because you could actually hear normal conversations through the walls. Not to mention television sound from adjoining rooms. Customer service was lacking. Almost as if they didn't care what you think.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 31, 2014

No shuttle service on the weekends. Front desk help very unhelpful and rude. Front desk help talks to guests about other guests in a derogatory manner. Quality Suites across the beltway is a much better hotel. Please save yourself a headache and don't stay at the Comfort Suites 1350 N Sam Houston Pkwy East Houston Texas 77032.

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Washington DC, District of Columbia
Level Contributor
211 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed August 11, 2014

I've stayed here a few times, mainly due to it's great location close to the airport, but i've always had a good experience. The rooms always are clean and i've never had any significant issues with any of the staff, from rudeness or incompetence. They have a nice little 'market' in the lobby open 24/7 and the prices are surprisingly... More 

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Derbyshire
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 10, 2014

We booked this hotel because of the good reviews on Tripadvisor. We were not disappointed, on check in the staff were very pleasant and gave us a free upgrade. The room was on the 3rd floor and was very spacious and comfortable, we had the biggest bed we have ever seen and found it comfortable, we also had a fridge,... More 

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Falfurrias, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed May 29, 2014

And to clear the air before we begin, this is the Comfort Suites right of the Sam Houston Toll Road, close to the Bush Intercontinental Airport. Matter of fact here's the exact address so that there will be NO doubt as to where this hotel is so that one can avoid it in the future. 1350 N. Sam Houston Parkway... More 

Was this review helpful? Yes 15
GM_Lucy14, General Manager at Comfort Suites, responded to this review

Dear Guest, I would like to get some information about you due to our system does not indicate that you stayed at Comfort Suites. Please email me back with a confirmation number of your stay. I am not sure why my name is being spoken in such a mannor considering the fact that I am on Property everyday. I take... More 

Detroit, Michigan
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed May 18, 2014

When I arrived to check in, the desk clerk assigned me a room, but when she tried to process the key, discovered there was already someone in that room, so had to start over again and give me a different room. When I did get to my room, I thought the room was already occupied: the lights & TV were... More 

Was this review helpful? Yes 18
Ree A, General Manager at Comfort Suites, responded to this review

Looking into information Sir I was unable to locate you in our system I believe you stayed at a different Comfort Suites. Our Rooms get inspected daily to make sure our guest stay is comfortable. I also looked for any guest complaints and non were brought to the Hotel staff on that day. If you wish to speak more on... More 

Pflugerville, Texas
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 16, 2014

Budget cuts have forced our business excursions to cut expenditures, which is not really a bad thing. Stayed at Comfort Suites with large group. Room was very comfortable and large. I felt very spoiled with all that space to myself. Complimentary breakfast wasn't too bad - usual fare. The only problem was the check-in and -out. We had a large... More 

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Ree A, General Manager at Comfort Suites, responded to this review

We appreciate that the group choosed Comfort Suites for there stay. I do want to apologize for the check in process. On this group in piticular we had to make name changes and gather all information from the guest who would be accommodating the room due to how the rooms were blocked under a different name. We did the best... More 

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