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Hotel ZaZa Houston

#8 of 481 Hotels in Houston
Certificate of Excellence
4.0 of 5
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5701 Main Street, Houston, TX 77005
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Hotel ZaZa Houston
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1,298 Reviews from our TripAdvisor Community

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Boston, MA
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed September 14, 2012

I just finished a 3 night stay here, which I was reasonably satisfied with, but which would have been better had the service not been so inconsistent. The rooms and public areas of the hotel are very nice; style is somewhere between a "W" and a Kimpton, for those familiar with those chains. The bed was comfortable and the room... More 

Helpful?
1 Thank MikeBOS
Matthew_Nuss, Manager at Hotel ZaZa Houston, responded to this review

MikeBOS, Thank you for the detailed feedback regarding your recent 3-night stay at Hotel ZaZa. I am pleased that you found the style, comfort & amenities of the hotel nice & adequate; however, I am concerned about your experience with service at the hotel. We dropped the ball & that is unacceptable. I will meet with my team to discuss... More 

Round Rock, Texas, United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 13, 2012

Just don't understand - I ALWAYS have a great stay and wonderful customer service at Hotel ZaZa Houston. Have read the reviews, guess some people aren't happy unless they complain. My dad always said "treat people the way you would like to be treated" - KARMA i guess Keep it up ZaZa Houston, will be back soon.......

Helpful?
1 Thank Mark M
Matthew_Nuss, Manager at Hotel ZaZa Houston, responded to this review

Mark M! Thank you for the kind words regarding Hotel ZaZa's customer service. I am happy you always have a delightful time at Hotel ZaZa! The Z team looks forward to your return; we love ya at ZaZa! More 

Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed September 1, 2012

A clean well presented hotel ,it has the feel of a small boutique style hotel when in fact it is a reasonable size. Good size bedroom and bathroom ,very comfortable bed . The staff were very attentive ,well trained and prepared to help organise onward travel . The hotel is in a good location with museums and sightseeing nearby if... More 

Helpful?
1 Thank Quaffs
Matthew_Nuss, Manager at Hotel ZaZa Houston, responded to this review

Quaffs! Thank you for the feedback regarding your stay at Hotel ZaZa. I am happy to read you enjoyed the comfortable atmosphere and delicious brunch of the hotel! The museum district is an excellent area to explore! All in all, thank you for the great feedback! The Za team will have the reddest of red carpets rolled out upon your... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 29, 2012

My stay here started very badly and ended badly. It was very hard see its good points after being bookended with such poor treatment of a customer. Our stay here was one night of a multi-day road trip, thus we had an ice chest with water, soft-drinks, and yes, beer and wine. After arriving in our room and having recieved... More 

Helpful?
3 Thank Peter F
ZaZaHouston, Manager at Hotel ZaZa Houston, responded to this review

Thanks for the review and your comments regarding our outside food and beverage policy. As noted on the FAQs section of our website and on our confirmation email, we notify all guests of the policy. We have this in place for a number reasons but mainly to adhere to our liquor license regulations as well as to ensure the quiet... More 

Katy, Texas
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 28, 2012

We stayed one night at ZaZa and booked the Triasic package. It would have been a great deal, as it included museum tickets, parking and dinner for 2, but I couldn't sleep past 5 AM when the traffic started. We were on the 2nd floor on the Main Street side and I felt like I was about to get run... More 

Helpful?
Thank aggiemom0409
ZaZaHouston, General Manager at Hotel ZaZa Houston, responded to this review

Aggie Mom! Thanks for the review, kind words and constructive comments! I don't know if you noticed the scaffolding around the building during your stay but we are investing a tidy sum in the exterior sealing of the building and windows. This immensely helped the noise issue along the Fannin St side of the hotel and should do the same... More 

London, United Kingdom
Level Contributor
64 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
5 of 5 stars Reviewed August 28, 2012

I am a regualr visotir to Houston for business and normally stay at the Houstonian or the Four Seasons. I have stayed at the Zaza twice in recent months and wish I had discovered Hotel Zaza sooner. The rooms can be bit of a lottery I have had a quirky suite which was nice but a bit dimmly lit and... More 

Helpful?
2 Thank RST1974
Matthew_Nuss, Manager at Hotel ZaZa Houston, responded to this review

RST1974, Wow! Thank you for the thoroughly fantastic feedback! I am glad Hotel ZaZa is now your preferred hotel in Houston. If you are ever interested in switching rooms, the Za front desk crew would be more than happy to accommodate your request based upon availability! We love ya at ZaZa! More 

Clinton, Mississippi
Level Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 20, 2012

My wife and I have stayed at the ZAZA several times over the past four years and after each stay we think that it can't get any better, but seems like each visit we find improvements. On our most recent visit we just picked up our room keys at the VIP desk and went straight to our room. The staff... More 

Helpful?
2 Thank Robert H
Matthew_Nuss, Manager at Hotel ZaZa Houston, responded to this review

Robert H! I am happy Hotel ZaZa impresses you and your wife more and more at every visit to the hotel! The ZIP program is definitely za-mazing. As for my staff, thank you for the praise! I am glad to read that you received excellent service from them during your stay! We love ya at ZaZa! More 

Montgomery, Texas
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed August 18, 2012

We were there to attend a wedding. The staff was wonderful and friendly. The rooms were beautiful and very comfortable. We had a late lunch in the bar and the food and service were outstanding! Later that night we attended a wedding reception at the hotel. The room, the food, the staff could not have been better! One of the... More 

Helpful?
1 Thank Boatguy292Cobalt
Matthew_Nuss, Manager at Hotel ZaZa Houston, responded to this review

Boatguy292Cobalt! I am happy you had an awesome experience at Hotel ZaZa Houston! The hotel can definitely create a magical atmosphere for any event. Thank you for your kind words regarding my staff, the food & rooms! The Za team looks forward to creating another signature ZaZa experience for you and your wife! More 

Newton, Massachusetts
Level Contributor
252 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
5 of 5 stars Reviewed August 12, 2012

I just can't believe how many planted reviews there are for Houston hotels. For this place to not e in the top ten makes no sense except when you SE how many single review reviewers the other "top" properties in Houston got. I love Zaza because it is literally in the hert of hings - the museum district and montrose... More 

Helpful?
1 Thank Manny S
ZaZaHouston, Manager at Hotel ZaZa Houston, responded to this review

Manny S! We could not agree with you more...we can definitely use a ZaZa in Fort Worth! Until then please don't forget to frequent the beautiful Hotel ZaZa Dallas!!!! Dragonfly is a phenomenal place to dine and drink and Poolside is the best vibe in the city! Thanks again, Manny S, for your very astute observations! Best, Matthew Nuss Executive... More 

New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 11, 2012

Warwick Hotel is one of the nicest hotels in Houston. I remember staying here when it used to be the Warwick. Now ZaZa, it's even better. I love the location, close to everything when in Houston for business. Most of my clients are in downtown Houston and it's only a few minutes away. I can take the train, drive, get... More 

Helpful?
2 Thank Gene T
Matthew_Nuss, Manager at Hotel ZaZa Houston, responded to this review

Gene T! I am happy you find Hotel ZaZa "even better" than the Warwick! There is definitely a slew of interesting places to explore in the vicinity of the hotel. Thank you for the compliments on service, rooms & Monarch's freshly prepared breakfast! We love ya at ZaZa! More 

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