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Hampton Inn & Suites Houston-Bush Intercontinental Airport

2.5 of 5 15831 JFK Blvd, Houston, TX 77032
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Certificate of Excellence 2014
Hampton Inn & Suites Houston-Bush Intercontinental Airport
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Hampton Inn & Suites Houston-Bush Intercontinental Airport
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276 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this property overnight flying into Houston and going on a cruise the following day. We called when we arrived at the airport and a hotel van picked us up in about 10 minutes. The front desk clerk checked us into our rooms and we went to put our luggage away. The room on the 4th floor was... More 

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for staying at the Hampton Inn & Suites - IAH. We appreciate your review and taking the time to provide insight regarding your stay with us. I have shared your comments with the team and look forward to your next stay with us. Thank you, Andy R More 

Cape Cod, MA
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this Hampton Inn both the night before and the night after our Norwegian Cruise on the Jewel. The room was large and comfortable enough for the 4 of us for one night on each end, and the breakfast had something for all of us. There are a number of hotels within walking distance that have restaurants, as... More 

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for the feedback regarding your stay. We appreciate your loyalty. Your feedback lets us know we are doing the right things at our hotel. Our staff enjoys creating memorable experiences such as yours. We hope to provide you with the same level of attention and service on your next visit. Thank you, Andy R More 

Harlingen, Texas
Top Contributor
93 reviews 93 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Another flight cancellation. This time in Houston. Called the Hampton. They had a room available. Shuttle was outside waiting for me when I got outside baggage claim. Great service......another clean, comfortable room. Hot shower, good television service. Typical well stocked, well maintained continental breakfast.

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for sharing your experience. We pride ourselves on being able to cater to all guests/travelers. I appreciate the kind remarks about the our staff, breakfast and the shuttle service. We hope to provide you with the same level of attention and service on your next visit. Thank you, Andy R More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel to gather ourselves after a Long Haul 17 hour flight. Great proximity to the airport, and easily accessible using a hire car. Restautants were located next door, and breakfast served in the morning was a great start. Rooms clean, bed comfortable, price affordable. Was a grea way to start a road trip.

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

We appreciate the feedback. Thank you for sharing your experience Thank you, Andy R More 

Omaha, NE
Contributor
16 reviews 16 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room we had at the Hampton was a suite with lots of room, a separate sitting area. Very clean and the hotel was quiet. The breakfast in the morning was good. I was disappointed with the shuttle service. We called the hotel 5 times before we even got someone to answer. They told us the shuttle was on its... More 

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for staying at the Hampton Inn & Suites -IAH. I appreciate your comments and insight regarding your stay with us. I have shared your comments with the team and look forward to your next stay with us here at the Hampton Inn & Suites. Thank you, Andy R More 

Galveston Island, Texas
Top Contributor
54 reviews 54 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Alexx was an absolute dream as a service provider. He took care of us like he had known us forever and we were his favorite customers. He was there when we checked in and there the next morning when we checked out. AND he was just as pleasant! If Hampton had him at every hotel, no one would stay anywhere... More 

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for sharing the customer service you received from Alex I have shared your comments with Alex as well as the department. It is always special to recognize associates for providing outstanding service. Also, shared with the entire team your positive comments regarding the E-check in. Thank you Andy Rodriguez More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed on the Hampton just for one night due to the flight connection in Houston airport but the rom number 313 is really bad maintenance condition on the washer and wall paint is with dust and some marks over the months without any people take about maintenance. I have some pictures but I don't know how add from my... More 

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

I am so sorry for your recent experience with us. Your experience is unacceptable and I know we can do better. I have shared your feedback regarding the maintenance issues with my Director of engineering and Housekeeping to properly investigate where we fell short and how we need to improve. More 

Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

Can't say enough about the hotel. Very clean. Great breakfast choices. Amazing attentive staff. I stayed in a King suite and the room was huge. Separate sitting area, huge closet. Would be great for extended stay as well. Will stay here again on next business trip to IAH.

Review collected in partnership with Hampton

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for sharing your experience. We are glad you enjoyed the offerings of the hotel and the services we provided. Your feedback will be shared with the associates of the hotel. Look foward to your return when your travels bring you back to San Antonio. More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I had a one night stay. The room was beautifully decorated, well appointed. Actually 2 complaints. The smaller one is the pillows. They are overstuffed and nearly rock hard. I hurt my neck. I removed them but then having no pillow to elevate my head was just as bad but, the big deal is the carpet. I had a King... More 

Was this review helpful? Yes 1
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for your comments. It is through concerned guests, such as yourself that we gain insight into areas of our business that require attention, areas that may have otherwise gone unnoticed. Please accept our deepest apologies for not living up to our usual high levels of service. We hope to service you again in the near future. More 

Lakeland, Florida
Contributor
18 reviews 18 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I only stay at Hampton for all my out of town business because they seem to have the best staff of any hotel I have stayed. This hotel has a nice layout and is well taken care of. although I did not utilize the shuttle service they offer, I think that is another addition that makes this Hampton stand out.

Review collected in partnership with Hampton

Was this review helpful? Yes
andy_rodriguez, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Tim S. Very proud of the team we have here. Thank you for the privilege to serve you on your most recent trip with us. I appreciate your comments and insight regarding your stay. I have shared your comments with the team and look forward to your next stay with us. More 

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Additional Information about Hampton Inn & Suites Houston-Bush Intercontinental Airport

Address: 15831 JFK Blvd, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Houston-Bush Intercontinental Airport 2.5*
Number of rooms: 98
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Also Known As:
Hampton Inn And Suites Houston-Bush Intercontinental Airport
Hampton Inn & Suites Houston-Bush Intercontinental Airport Hotel Houston
Hampton Inn Houston
Houston Hampton Inn
Hotel Style:
#33 Romantic Hotel in Houston
#64 Family Hotel in Houston
#100 Business Hotel in Houston

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