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Hampton Inn & Suites Houston-Bush Intercontinental Airport

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15831 JFK Blvd, Houston, TX 77032
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1 room 1 guest
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Hampton Inn & Suites Houston-Bush Intercontinental Airport
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329 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marrero, United States
5 of 5 stars Reviewed 2 days ago NEW

Served both breakfast and dinner. Food was good, and wasn't limited to a cup of wine, but able to take my own small bottle. Provided coffee continuously and still have rooms available for smokers. No issues with customer service, no issues learning areas of the city that I wasn't aware of it. Was provided a to go breakfast bag, which... More 

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El Paso, Texas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I have waited two months to write this review, but every time someone asks us about our anniversary trip, this story always makes its way in, and brings back quite a bit of anger by the way we were treated. (Keep in mind we are Gold Hilton members, both my husband and I respectively, and we reserved both nights with... More 

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West Bend, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Hotel was close to airport, shuttle extremely helpful and easy. Pool was good, breakfast was great. Room, although, seemed updated could have used a deep clean. Carpet was dirty and chair had stains. Bed linens were clean..and bathroom was updated.

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5 of 5 stars Reviewed 4 days ago NEW

We stay at the the Hampton Inn at the Houston Intercontinental Airport because of the great staff and nice rooms. We like the package that allows us to spend the night before our trip, leave our car at the hotel while we travel, and then pick it up. It saves the high airport parking fees, and gives us a relaxing... More 

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Southern California, United States
1 review
4 of 5 stars Reviewed 1 week ago

I had a 5AM flight out of IAH and needed a hotel close by. Company chose this for proximity and rewards program. The accommodations were nice, bed was very comfortable, and the staff was exceptionally helpful and pleasant (even at the wee-hours of the morning). Only thing that could have made this hotel better would be if their shuttle started... More 

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Hampton Inn Sui... H, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Ashley thank you for your comments. I appreciate you taking the time and providing feedback. I will let my team know that your expectations were met outside of the shuttle schedule. I am looking at how we provide shuttle service and I will be making some changes. Thank you for choosing Hampton Inn and Suites Bush Intercontinental Airport I am... More 

Amsterdam, The Netherlands
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

It depends on what you're looking for but comfortable rooms, comfortable beds and what you need is there. Free pickup from the airport. Extensive breakfast (American way, do it yourself). We stayed one night (coming from Cancun, next day to Las Vegas) and for purposes as these very suitable - close to airport and good price/quality value. Friendly staff.

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Hampton Inn Sui... H, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Robert thank you for taking the time to provide us with your feedback. I appreciate your business. I hope you enjoyed your stay. Please let me know what else we can do to make sure your future stays are more enjoyable. Have a great day! Keith Sims General Manager More 

MILWAUKEE, WI.
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel recently on a business trip. The hotel was extremely clean and the staff very friendly. The weekday managers reception with free beer, wine and appetizers was good. The free breakfast was on par with other Hampton Inns and was good. The proximity to George Bush Intercontinental Airport is great. The only downside is the noise... More 

Was this review helpful? Yes 1
Hampton Inn Sui... H, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Thank you for your kind words, I will let my team know your expectations were met. I do apologize for the aircraft noise. I will look into providing ear plugs for my guest in an attempt to lessen the noise level. I look forward to the opportunity to serve you again in the near future. Warmest regards, Keith Sims General... More 

Richmond, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Shuttle never arrived despite multiple calls to the front desk. Shower water pressure was non existent. Premium internet speeds could not load e-mail - had to use my cell data as a WiFi hotspot to get any work done.

Review collected in partnership with Hampton

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Hampton Inn Sui... H, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review

Matthew thank you for letting me know that we failed in providing you the level of service you deserve. I truly apologies. I have address the shuttle issue with my team and we are looking into the premium internet service as well. I asked that you give me another shot at providing you the level of service you should have... More 

United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Do not stay here. It smells, is far removed from anywhere if you want to get something to eat. We chose is as it was not far from the airport and we were there only one night - which was MORE than enough. Nowhere to eat nearby and we had to get a cab which cost us $40

Review collected in partnership with Hampton

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Cincinnati, Ohio
Level Contributor
136 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This HI is very close to the airport and the rental car lot. The staff were very friendly and there was even a small evening manager's reception. The room was clean and comfortable. The thermostat in my room was broken, but the controls on the below window unit worked. I was there for 2 nights and there really wasn't much... More 

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