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Staybridge Suites Houston-Willowbrook

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10750 N Gessner Rd, Houston, TX 77064
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Staybridge Suites Houston-Willowbrook
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Staybridge Suites Houston-Willowbrook
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38 reviews from our community

Traveler rating
    18
    14
    4
    1
    1
See reviews for
8
2
2
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baghdad
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Poor location especially If you're staying for a while and you dont have a car. Staff is welcoming and nice. Clean rooms and good services. There ain't too many restaurants that you can walk too, you can find Subway, a Japanese restaurant and streak house and a nice bar.

Was this review helpful? Yes
Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you for taking the time to leave a review of our hotel. I must say, I'm a bit disappointed that you chose to rate us low for a situation outside our control; "location", then go on to name 4 places you were able to walk to. More 

Wichita, Kansas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

I was there just one night and got in about 10 in the morning, there wasn't any hassle about checking in that early and was even offered/allowed to go eat breakfast even though it had just ended. I was also offered breakfast when checking out even though it wasn't yet open. Staff was great and I would pick to stay... More 

Was this review helpful? Yes
Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

WOW, that was a quick stay...come for longer next time, we'd love to see you again! More 

Calgary, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed at this hotel for a business trip. The company I went to is located right next door, so for this trip the location was perfect. The hotel is newer and in excellent condition. The staff was friendly and efficient, the room was clean and included fridge and Stive for longer stays. The bathroom was good as well, the... More 

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you so much for taking the time to leave us a nice review. I do hope that when your travels bring you back to Houston that we will have the opportunity to serve you again. More 

San Antonio, Texas
Senior Contributor
34 reviews 34 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 6, 2015

We stayed at the Staybridge Suites Houston Willowbrook, and service was outstanding. In fact Staybridge Willowbrook was better than Crown Plaza River Oaks Houston. We reserved a room a week in advance. When we arrived that afternoon, everything was perfect. We requested a room with little hassle and they put our room was on the first floor and it had... More 

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Happy New Year to our first Tripadvisor reviewer of the year! Thank you so much for taking the time to leave such kind words, we're so happy that you enjoyed your stay. We certainly hope that if and when your travels bring you back to Houston that we'll see you again. More 

Boston
Contributor
20 reviews 20 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 27, 2014

Was there for a week on business and really enjoyed the warm staff (arielle is amazing). The room was modern and clean. Breakfast buffet is impressive and included in the stay. The grounds are nice, pool, gym. Can not find anything negative there.

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you so much for leaving such nice words about us, we think Arielle is pretty special too. :-) Come see us again! More 

Dallas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 12, 2014

I gave it five stars not because its the Ritz but because it was a great value, very clean, breakfast was fine, an assortment of fresh fruit, oatmeal, cerals, eggs, susage yogurt something for eveyone. The staff was cordial and wanting to please. The breakfast area overlooks a golf course and has an out door patio that is large. They... More 

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you so much we love it when someone discovers Staybridge for the first time. I do hope that if you find yourself in Houston again that we'll have the opportunity to serve you. In the meantime, safe travels! More 

Austin, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 13, 2014

Love the Staybridge and this Hotel did not disappoint. Excellent staff, nice quiet rooms. Dull but decent breakfast. What are those eggs anyway are they artificial? Stick to the fruits and breads. Stayed here for a Christening of my niece and nephew. We used the facilities for the celebrations and they were perfect.

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Awe, congratulation to your niece and nephew and we're so happy you were able to be there for their christenings. Yes, the eggs are real but they do come to us pre-scrambled. We hope that when you come to visit your family again that you'll stay with us again. Safe travels. More 

Cypress, Texas
1 review
5 of 5 stars Reviewed July 15, 2014

I have stayed in many hotels aver the past few years and NONE compare. My company put me here and I stayed for 3 months. The staff was the best I have ever seen. If I had an issue with anything, maintanance was there in a very reasonable time and always pleasant even if it was time for them to... More 

Was this review helpful? Yes
Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Michael; Thank you so much. I think we have an awesome staff as well but I never get tired of hearing from guests. More 

Georgetown, Texas
Senior Contributor
38 reviews 38 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 9, 2014

Stayed here to attend a class reunion and visit family. Room was nicely decorated. Staff was great. AC worked fine, room was quiet. Breakfast was very nice. We would definately stay here again. This property is right across from the race track and close to Willowbrook Mall.

Was this review helpful? Yes
Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Nell; Thank you so much for taking the time to leave such kind words about us. We sure hope that you'll return to Houston for a visit again soon and when you do, we hope to see you here at the Staybridge Suites, Houston-Willowbrook again! More 

Houston, Texas
2 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 4, 2014

It was not a pleasant experience. We checked in, took our bags to the room, unpacked and left for the day. We got back to the room that evening to find there was no air conditioning in the room. We had to pack back up and switch room. That was irritating enough but upon entering the second room we find... More 

Was this review helpful? Yes 6
IHGCare, Guest Relations Manager at Staybridge Suites Houston-Willowbrook, responded to this review

Dear DeannieV, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

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