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Staybridge Suites Houston-Willowbrook

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10750 N Gessner Rd, Houston, TX 77064
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Staybridge Suites Houston-Willowbrook
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Staybridge Suites Houston-Willowbrook
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42 reviews from our community

Traveler rating
    20
    15
    4
    1
    2
See reviews for
8
4
2
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Without a doubt one of my favorite hotels I have stayed in. I am having a marvelous stay in Staybridge Suites Houston-Willowbrook. Management is great and the staff is extremely helpful and friendly. The building has wonderful interiors and exteriors. Every meal I have had here is excellent and if we want something special they don't hesitate to get it.... More 

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Mexico, Mexico
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is extremely clean, the rooms are suites and have plenty of room, are very comfortable and practical. A simple breakfast is included. It is not greatly located for tourism but it is if you have meetings in the area. I stay here often and enjoy it.

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Niagara-on-the-Lake, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed April 22, 2015

The check in staff wanted to put us in a smoking room, even though we had reserved a king non-smoking suite. They also gave me an inaccurate outdated internet code. This meant that I was not able to make an important business transaction on time. When I attempted to contact the hotel management that evening at a telephone number they... More 

Was this review helpful? Yes 1
Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

This began when this guest booked a smoking suite and arrived at the hotel, paper in hand, showing that he booked a smoking suite but demanded a non-smoking suite. We did not have the same suite type available in the non-smoking suite but changed his room type and gave him a discount for different suite type (2-double beds vs the... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 20, 2015 via mobile

We stayed there for a "night away from the kids". Very enjoyable. The staff was extremely helpful and friendly. The property was in a nice area and was very well kept. The room was spacious, clean, and comfortable. I would highly recommend for business or just to get away.

Was this review helpful? Yes 1
Baghdad
Contributor
13 reviews 13 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 26, 2015

Poor location especially If you're staying for a while and you dont have a car. Staff is welcoming and nice. Clean rooms and good services. There ain't too many restaurants that you can walk too, you can find Subway, a Japanese restaurant and streak house and a nice bar.

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you for taking the time to leave a review of our hotel. I must say, I'm a bit disappointed that you chose to rate us low for a situation outside our control; "location", then go on to name 4 places you were able to walk to. More 

Wichita, Kansas
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

I was there just one night and got in about 10 in the morning, there wasn't any hassle about checking in that early and was even offered/allowed to go eat breakfast even though it had just ended. I was also offered breakfast when checking out even though it wasn't yet open. Staff was great and I would pick to stay... More 

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

WOW, that was a quick stay...come for longer next time, we'd love to see you again! More 

Calgary, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed at this hotel for a business trip. The company I went to is located right next door, so for this trip the location was perfect. The hotel is newer and in excellent condition. The staff was friendly and efficient, the room was clean and included fridge and Stive for longer stays. The bathroom was good as well, the... More 

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you so much for taking the time to leave us a nice review. I do hope that when your travels bring you back to Houston that we will have the opportunity to serve you again. More 

San Antonio, Texas
Senior Contributor
36 reviews 36 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 6, 2015

We stayed at the Staybridge Suites Houston Willowbrook, and service was outstanding. In fact Staybridge Willowbrook was better than Crown Plaza River Oaks Houston. We reserved a room a week in advance. When we arrived that afternoon, everything was perfect. We requested a room with little hassle and they put our room was on the first floor and it had... More 

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Happy New Year to our first Tripadvisor reviewer of the year! Thank you so much for taking the time to leave such kind words, we're so happy that you enjoyed your stay. We certainly hope that if and when your travels bring you back to Houston that we'll see you again. More 

Boston
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 27, 2014

Was there for a week on business and really enjoyed the warm staff (arielle is amazing). The room was modern and clean. Breakfast buffet is impressive and included in the stay. The grounds are nice, pool, gym. Can not find anything negative there.

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you so much for leaving such nice words about us, we think Arielle is pretty special too. :-) Come see us again! More 

Dallas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 12, 2014

I gave it five stars not because its the Ritz but because it was a great value, very clean, breakfast was fine, an assortment of fresh fruit, oatmeal, cerals, eggs, susage yogurt something for eveyone. The staff was cordial and wanting to please. The breakfast area overlooks a golf course and has an out door patio that is large. They... More 

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Bruce B, Director of Sales at Staybridge Suites Houston-Willowbrook, responded to this review

Thank you so much we love it when someone discovers Staybridge for the first time. I do hope that if you find yourself in Houston again that we'll have the opportunity to serve you. In the meantime, safe travels! More 

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