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Homewood Suites Houston near the Galleria

#25 of 470 Hotels in Houston
Certificate of Excellence
GreenLeadersSilver level
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2950 Sage Road, Houston, TX 77056
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Homewood Suites Houston near the Galleria
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Homewood Suites Houston near the Galleria
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351 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

The customer service at the Homewood Suites near the Gallaria was phenomenal in 2013 during my first stay there. I was absolutely delighted when I was welcomed back with the same service this time. Everyone from reception, housekeeping and the breakfast/dinner reception area were wonderful. I was sad to leave!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

WOW thank is amazing!! We always want to be the friendliest hotel around, so we are really happy that we met your expectations from your past stay. Thank you so much staying with us and we hope to see you again!! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Have stayed here a number of times. Great location for those working within10 miles of the galleria. Ample car parking and discounts apply if you're staying a while. I find the suites much better than hotel rooms for the longer stays. Rooms are tidy and clean. Kitchen facilities in room are adequate. I turn the fridge temp up so you're... More 

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

Thank you so much for writing a review of our hotel!! We really appreciate you highlighting some of the amenities of our hotel, and we are thrilled that you enjoy our staff. Thank you so much for your loyalty. We really appreciate the business! More 

Kerrville, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

this hotel staff was the most helpful and friendly staff that we have seen in a long time. Smiles on everyone's face. (even when other guests were being very rude to them. Location was great for us and central of everything that we were doing. Room was A #1. We were very happy with everything.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

Wow!! Thank you so much for that great review!!! We are so glad that you enjoyed your stay and that we exceeded your expectations. We hope that you come see us again because it was very nice meeting you! Thank you for staying with us!! More 

Buenos Aires, Argentina
Level Contributor
155 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 1 week ago

My experience was much different than I expected per the ratings I read. The pros were few. The cons were many. Pros - very friendly employees and managers, 2 minute walk from the incredible Galleria Mall, many restaurants in the area within just a few blocks, onsite snack store, almost full kitchen, laundry room (2 washers/2 dryers). Cons - many... More 

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

First, we would like to apologize with the experiences that had with your room, our goal is to be the cleanest and friendliest hotel in the Galleria, as well as making sure that every guest feel like the they are at home when they stay with us. Your comments will be used as training so that we will not miss... More 

Houston, Texas, USA
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

location is nice if you have a car. Better service and room condition if you shop around for $200 a night for a basic room. You can use the other 2 elevator to go straight down to the garage where you park your car and do not have to use the dedicated garage elevator.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

Thank you so much for staying with us, we appreciate your feedback. Thank you for taking the time to review our hotel. More 

Monroe, Louisiana
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My number one place for lodging over the years during my frequent trips to Houston. The family loves to be able to walk to the Galleria and shop---all day long. This property is well managed and has remained well kept over the years. Ultra convenient for shopping and dining. The staff is very good. The breakfast food offerings are very... More 

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

WOW!! Thank you so much for that awesome review!! We are so glad that we are able to make your trips memorable for you and your family. We really truly appreciate your loyalty and it has been really great to meet you. Thank you so much for taking the time to a review and see you next time! More 

Toronto, Canada
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a solid three star hotel, and I don't think you would regret staying here. The rooms are all suites with full sized fridge, dishwasher, stop top burners, and microwave oven. The room was quite roomy for two people and even had a sofa bed. The whole hotel was very clean. The breakfast (waffles, eggs with sausage but no... More 

Was this review helpful? Yes 2
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

Thank you so much for highlighting your stay at our hotel. We are sorry to hear that our staff and clean service did not meet your expectations because our goal is to be the "cleanest and friendliest" hotel in the area, so I will be passing on your comments to our management team for further training. Thank you so much... More 

Boston, Massachusetts
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 18, 2015

The lobby is pretty elegant . There is a separate area for pre dinner appetizers and during and morning breakfast. Rooms are spacious and clean and somehow updated. Service is always an excellence at the Hilton Family of Hotels. Nice location close to shops and restaurant. Will be back.

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

Thank you so much for highlighting our hotel!! We are really glad that enjoyed the complimentary meals and our location. Thank you for your loyalty to the Hilton brand, We hope to see you again!!! More 

Houston, United States
1 review
2 of 5 stars Reviewed June 15, 2015

The A/C wasn't just noisy - it was freezing. And it blew directly onto the face of whoever was unlucky enough to sleep in the master bedroom. The cold was awful; my face actually hurt for hours it morning. Redirecting the vent didn't help. Raising the temp on the thermostat helped, but the room became terribly humid and no one... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

We are so sorry to hear about your A/C vent. We always want to our guests to feels as if we are a "home away from home" during their stay and we apologize for the inconveniences that you experienced. Thank you so much for taking the time to review our hotel and well wishes. More 

Houston, TX
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 11, 2015

The hotel staff was extremely nice and helpful. There was an issue due to a horrific thunderstorm of the fire alarms going off 3 times one night, which wasn't fun, but not their fault. They handled it well, by comping our parking fees for the entire stay, which was more than most hotels would have done. But the hotel was... More 

Was this review helpful? Yes
Cambria W, Guest Relations Manager at Homewood Suites Houston near the Galleria, responded to this review

Wow!! So great to hear about your stay!!! We really appreciate you taking the time to highlight our hotel. Our goal is to be the friendliest and cleanest hotel in Houston and we really glad we achieved our goal while you were here. Thank you so much for staying with us and we hope to see you again in the... More 

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