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Hotel Indigo Houston at the Galleria

3.0 of 5 5160 Hidalgo St, Galleria/Uptown, Houston, TX 77056
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Certificate of Excellence 2014
Hotel Indigo Houston at the Galleria
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Hotel Indigo Houston at the Galleria
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377 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Hague, The Netherlands
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars NEW

My wife and I arrived in Houston at December, 26. First we stayed in another hotel for three days. Then we took the right decision to ' move in' in the Indigo. It felt personal, it was clean, we were treated as customers, it had the right price/quality ratio.We 'hired' suite on the corner. It was silent, well decorated, two... More 

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Rockwall, Texas
Contributor
18 reviews 18 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel location and accommodations were above average, especially for the price. The restaurant/lounge was understaffed, but the appetizers & drinks we ordered were quite good. Most of the staff is bi-lingual, but English as second language. In fact this hotel was recommended by a wealthy, Mexican businessman as his favorite in Houston. We were in a generously appointed suite... More 

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promuskd, General Manager at Hotel Indigo Houston at the Galleria, responded to this review

First, we appreciate the recommendation your colleague made regarding our hotel. I sincerely apologize for the oversight of the "small things" that can make or break the guest experience. The issues outlined in your review have been addressed with the various associates responsible for delivering a great guest experience. I do hope you will return and give us an opportunity... More 

Council Bluffs, Iowa
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is so unique in their decor. It was actually peaceful and comfy. It sits on a quiet side street next to the Galleria. The staff are fantastic. You owe it to yourself to stay here at leadast once.

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promuskd, General Manager at Hotel Indigo Houston at the Galleria, responded to this review

Thank you for taking the time to write a review of our newly refreshed boutique hotel. We appreciate your recommendation and look forward to hosting you again when you travel to Houston. JMullins/General Manager More 

city
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Understaffed at front desk and lounge. Clean room, no water or anything in the fridge in the room. Good shower - always a plus. Spacious, well laid out room. Would stay there again if the price was right.

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IHGCare, Guest Relations Manager at Hotel Indigo Houston at the Galleria, responded to this review

Dear tcntraveler, Thank you for taking the time to review our property. It's nice to hear that you found the hotel sufficient. I appreciate your positive feedback about the nice room accommodation and good shower. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean... More 

dubai
Top Contributor
51 reviews 51 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The night shift receptionist was surprised to see us at 2am, but after confirming our reservation, 'Tee' gave us a lecture on how we could've avoided the no-show charges and refused to make a few changes when asked. Frankly a simple no would've been fine, but getting lectured at 2am was unnecessary. Check and recheck extra charges We were charged... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Hotel Indigo Houston at the Galleria, responded to this review

Dear bolts, Thank you for writing a review about your recent stay with us. I am delighted to read that you liked the rooms, amenities, good WIFI connection and convenient location of the hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. Your comments about the hotel charges will certainly be looked into. Please accept... More 

Naperville, Illinois
Top Contributor
72 reviews 72 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 24, 2015

I had stayed here in September and complained about the AC system sounding like a 737 taking off every time it went on. I'm happy to say that they have changed the A/C system as the manager had said they would. Yes it is January but it was warm enough (this Chicagoan loved it of course) for the A/C to... More 

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promuskd, General Manager at Hotel Indigo Houston at the Galleria, responded to this review

Thank you for updating your post regarding our hotel. Our property has just completed a refresh project in all of our guest rooms and public areas. We believe everyone will enjoy our new look (and A/C Units). JMullins/General Manager More 

castroville
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 28, 2014

I took my daughter and granddaughter to Houston to visit the American Girl store. We stayed at this hotel. My granddaughter loved it - the room was small but cozy; the beds were very comfortable and the linens great. The only reason I can't give it a 5 star rating was due to the extreme loud running and shouting in... More 

Was this review helpful? Yes 3
promuskd, General Manager at Hotel Indigo Houston at the Galleria, responded to this review

We are happy to hear that you celebrated a birthday at our boutique hotel. It's the perfect place to celebrate any special occasion. Our staff always enjoys celebrations. We hope you will return for your next special celebration. We'll do everything possible to make the stay special. JMullins/General Manager More 

Abu Dhabi, United Arab Emirates
Top Contributor
103 reviews 103 reviews
43 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 24, 2014

Stayed here early this month. While the location is next to the Galleria, that can be a disadvantage esp if you are driving during the holiday times. Traffic is really bad starting at 4:30 due to the christmas shoppers. There are 2 ways to get to the hotel. The well marked one which is along Hidalgo St (but to get... More 

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promuskd, General Manager at Hotel Indigo Houston at the Galleria, responded to this review

Thank you for your review regarding your recent stay at our hotel, the Hotel Indigo Houston at The Galleria. We appreciate you selecting our boutique property located in the heart of the Galleria District. Yes, the holiday season increases traffic in the area due to the world class shopping located in our backyard. On a positive note, our complimentary parking... More 

Bengaluru (Bangalore), India
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 10, 2014

I stayed here on a business trip in Houston. What I liked: - Chose this location due to proximity to Galleria mall. - Nice colorful interiors. - friendly and helpful staff. What I didn't like: - Unlike other hotels in the vicinity like Hilton and Marriot this hotel didn't have a breakfast buffet spread but rather limited choices. This not... More 

Was this review helpful? Yes
promuskd, General Manager at Hotel Indigo Houston at the Galleria, responded to this review

Dear Mixed Feeling, Thank you for selecting our hotel, the Hotel Indigo Houston at The Galleria for your recent stay in our beautiful city and exciting neighborhood. We appreciate your feedback regarding your stay and want you to know that we continually strive to improve in every area of our guest experience. Please contact me directly at your convenience to... More 

Laredo, Texas
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 26, 2014

The hotel provided excellent service. It's very contingent to the Gallaria Mall. The hotel also has a restaurant you have enjoy. Breakfast or dinner. The hotel provides free parking and is very clean.

Was this review helpful? Yes 1
promuskd, General Manager at Hotel Indigo Houston at the Galleria, responded to this review

We are so happy that you and your family enjoyed your stay at our boutique hotel located in the heart of the Galleria/Uptown neighborhood. With our Refreshed product, we are even more proud of our hotel. Our new look provides an atmosphere where you can be you and enjoy the best of the best whether it's shopping or dining. We... More 

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Additional Information about Hotel Indigo Houston at the Galleria

Address: 5160 Hidalgo St, Galleria/Uptown, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Indigo Houston at the Galleria 3*
Number of rooms: 131
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Also Known As:
Indigo Houston At The Galleria Hotel Houston
Hotel Indigo Houston
Indigo Hotel Houston
Hotel Style:
#45 Family Hotel in Houston
#56 Romantic Hotel in Houston
#86 Business Hotel in Houston

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