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Extended Stay America - Houston - Katy Freeway - Energy Corridor

2.5 of 5 15385 Katy Freeway, I-10, Houston, TX 77094 (Formerly Extended Stay Deluxe)
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Extended Stay America - Houston - Katy Freeway - Energy Corridor
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Extended Stay America - Houston - Katy Freeway - Energy Corridor
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51 reviews from our community

Traveler rating
    11
    7
    6
    11
    16
See reviews for
7
9
7
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (11)
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    (15)
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Houston, Texas
1 review
1 of 5 stars Reviewed January 11, 2015

This place is so bad, it was nasty, pubic hair all over bathroom. My card reader would not work so I had to get help and the manager said I was a nice guy and he put me in this room because it was the safest room he had. He got into my room with a crow bar.

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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed December 29, 2014

Mediocre hotel... it was not what I expected from an extended stay... the rooms are in need of renovating... nothing was very clean... it was an okay stay.. I will not be going back. They also charged me additional fee for some strange reason and I had to get that corrected... So not cool! My advice is go next door... More 

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Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 13, 2014

I've only been at this hotel for two days and so far, the remote has not worked, the hot water was out, and the elevators were broken. When I contacted the front desk to ask if the issues had been resolved, an unsympathetic front desk agent named Stacy stated that the elevators were always working, and seemed skeptical when I... More 

Was this review helpful? Yes 1
Dallas, Texas
Senior Contributor
26 reviews 26 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 8, 2014

Pleasant check-in experience - but two steps into the hallway and I wanted to head back to my car. Beat up walls, old refrigerator, dim lights, missing smoke alarm and two bugs welcomed me in my room.

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Manager_11525, General Manager at Extended Stay America - Houston - Katy Freeway - Energy Corridor, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that there were maintenance and pest issues with your room. As this hotel’s manager, I can assure you that I have contacted our pest control company to treat our hotel. As well, I am working with my maintenance staff to conduct thorough inspections on our rooms... More 

1 review
2 of 5 stars Reviewed September 5, 2014

I am relocating to Houston and needed a place to stay until I could locate an apartment or house. My first week was at a Holiday Inn Express just east at Dairy Ashford. WOW what a difference ESA is. From the first drive thru the parking lot and seeing a portable basketball goal next to the pool in the parking... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Katy Freeway - Energy Corridor, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to read that you did not feel safe and secure at our hotel. In response to your feedback, I will ensure that my front desk staff is requesting identification when replacing lost keys for guests. As well, I will share your comments with my... More 

Fort Worth, Texas
Top Contributor
57 reviews 57 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 18, 2014

I have stayed at Extended Stay hotels in Indiana and felt them a value for the money. I partly chose this hotel to have the use of a kitchen. The night we checked in and again the next day I requested the kitchen items I wanted. I never received them. It took 3 separate requests to get a lightbulb. The... More 

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Novorossiysk, Russia
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 10, 2014

Got there by accident, my travel coordinator did a sloppy job and did not bother to look this place up before booking. It stank in every sense of the word. As if somebody were boiling goat hides in fish broth or something. The place gets two points out of five, not one, only because it's cheap and the personnel was... More 

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1 review
1 of 5 stars Reviewed June 17, 2014

The room was not clean, the kitchen had broken furnishings, and the refrigerator was ugly, dented, and you could see where repairs were made and just covered up. I stayed in room 117, which is right by the vending area and exit (not a problem) but the problem with the vending area is there were two trash bags on top... More 

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Perth, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 8, 2014

I'm sorry, but how this place can justify the price is astounding, it's a complete dump frequented by itinerates. The room should be first fumigated, then destroyed, I've seen better presented and cleaner dog kennels, it's unbelievably bad. I will not share my room with cockroaches, I will not accept three coat hangers and an open wardrobe as standard and,... More 

Was this review helpful? Yes 1
Lafayette, Louisiana
1 review
1 of 5 stars Reviewed June 3, 2014 via mobile

The room was not clean, room service only once a week. If you want clean towels, you have to get them from the front desk (which only on person works there). Everything is out-dated! Stay away from this place! I will never return here!

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Additional Information about Extended Stay America - Houston - Katy Freeway - Energy Corridor

Address: 15385 Katy Freeway, I-10, Houston, TX 77094 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Katy Freeway - Energy Corridor 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston - Katy Freeway Hotel Houston
Extended Stay Houston
Houston Extended Stay

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