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All 455 Houston hotels

Hilton Garden Inn Houston Galleria

3.0 of 5 Hotel   |   3201 Sage Road, Houston, TX 77056 (Great Uptown)
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Ranked #42 of 455 Hotels in Houston
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed September 29, 2014
William C Baton Rouge, LA, United States
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297 reviews from our community

Traveler rating
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77
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Houston Galleria
See the most recent reviews
Baton Rouge, LA, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2014

Hotel staff was helpful and courteous. Check in/out was efficient and Front Desk staff was eager to assist with information, travel directions, and supplemental room amenities. Dining experience was okay, with food quality and selection adequate for metropolitan Houston market. Location was fairly good for my business purposes. Overall a positive experience, with the only minor issues being an unexpected... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Kansas City, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2014

Hotel is very nice but breakfast is $13 and parking is another $10 each night so you are dinged for extras big time. Nice but costly. Nice Galleria location so very convenient but there are similar value properties for less cost in that area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scottsdale, United States
1 review
1 of 5 stars Reviewed September 23, 2014

Rude Staff, Horrible Smell of Chemicals in Lobby and room, maybe to some, but the Continental breakfast was not free, $10 charge, and I am a Hilton Honors Member. I would not recommend staying at this hotel, better hotels in the area, similar prices and better amenities that I have stayed at.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Ronald F, Thank you for taking the time to write your candid review of your most recent stay at our hotel. We definitely take this feedback very seriously. We currently are using a seasonal scent system for our lobby and have not heard any negative feedback to date, but we will definitely keep our ears open to other feedback... More

Cement
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 21, 2014

My go to place when I'm Houston. Great staff. Fantastic location. Awesome pool and hot tub. Local shuttle service. Very clean, sanitary hotel. Good rates. Covered Parking with security guard. Cocktail lounge and restaurant on site. Walking distance to Galleria.

Was this review helpful? Yes 3
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 13, 2014

I have stayed in a lot of hotels but this staff was the best that i have ever dealt with just can't say enough about them and the Hilton Garden Inn as a whole !!! The staff went out of there way to make you feel right at home !!

Was this review helpful? Yes 3
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 9, 2014

There are a few occasions in life it seems these days, when you are able to witness people who have a true understanding of quality of customer service. Last night, I experienced first hand customer service excellence from Rashad and Olivia at the front desk. Last night, I did some last minute shopping at Nordstrom's across the street in the... More

Was this review helpful? Yes 3
New Braunfels, Texas
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2014 via mobile

Great hotel convenient location. Also very friendly staff. Overall I had a great time with my family. I would recommend this hotel to anyone and would definitely visit again. We could see the galleria from the parking garage and there were tons of places to eat nearby.

Was this review helpful? Yes 3
New Braunfels, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2014

My fiancé and I arrived on Friday and stayed until Sunday. The first night we were there they were supposed to have a bottle of wine in the room waiting for us! Well unfortunately they didn't and when I called down to speak to a manager the friendly woman at the front desk informed me that the manager will be... More

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Jamesramirez45, Thank you for the very kind review of our hotel. It is great to see that our team went above and beyond in responding to our service "slip up". I also appreciate the kind voicemail alerting me of your experience, I was able to immediately congratulate the team on their actions. We are very happy that we helped... More

Mobile, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 1, 2014

The hotel was good, the mattress was a little soft though. However, there is a designated smoking area in the main parking garage where employees and guests had congregated. It is necessary for guests to walk through the smoking area in order to get to the cars located in the parking garage. I recommend that the designated smoking area be... More

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Charlestonvisitor454, Thank you for taking the time to write a review of our hotel. We take all guest concerns very seriously. I will take a look at our current exterior smoking area and see if there is any opportunity to adjust this location and still stay within Hilton guidelines of service for our guests who smoke. We have also... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2014 via mobile

Excellent professional,friendly,knowledgeable staff.The hotel was very clean,food prepared for the banquet was awesome,like home cooked. The breakfast is much better than the breakfasts offered at other hotels. I have gone back just to have breakfast. Brittany Budnick made my job easy. Great stay Myra A.

Was this review helpful? Yes 3
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Myra A, Thank you for taking your time to write a review of your stay at our hotel. We enjoy being part of special occasions and are happy that your reunion was a success. Brittany does a great job taking care of her groups and we are excited to see her mentioned by name. We look forward to hosting... More

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Additional Information about Hilton Garden Inn Houston Galleria

Address: 3201 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston Galleria 3*
Number of rooms: 182
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston

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