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All 451 Houston hotels

Hilton Garden Inn Houston Galleria

3.0 of 5 Hotel   |   3201 Sage Road, Houston, TX 77056 (Great Uptown)
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84%
Ranked #46 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (266)
  • Photos (31)
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  • Room tips (28)
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266 people have reviewed this hotel

Traveler rating
    130
    89
    30
    8
    9
See reviews for
67
32
21
115
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

My family and friends all stayed at the HGI for a wedding weekend. I had reserved a block of rooms. The staff was very accommodating and very polite throughout our whole process. Several of my guests commented about the rooms and the service. An added bonus was the shuttle/van service to and from our wedding venue. Again, they were very... More

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New Orleans
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a hotel located near the Galleria and has a shuttle that will take you to it. The hotel staff is friendly and helpful and the junior suites are nice. We've enjoyed staying there many times and have a hard time resisting the fresh baked cookies each afternoon. They have a first class breakfast which is extra and a... More

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear New Orleans Friend, Thank you for taking the time to review our hotel and recognize our friendly team and great location. We are also very happy you enjoyed your breakfast experience and our complimentary shuttle service. We look forward to serving you on your next trip to Houston. Warmest regards, Josh More

Halifax, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Outstanding customer service would sum up my entire trip. I was in town for business over a 4 days period and stayed at this property. I've been converted to the Garden Inn brand indefinitely! While the hotel could have used a few updates (in room: bedding, curtains, bathroom), the Front Desk staff were absolutely incredible! The free local shuttle was... More

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Sarah, Thank you for reviewing our hotel. It is always great to hear that our "excellent" service has helped to convert another traveler to the Hilton Garden Inn family. In addition, it was awesome to see Jenny and Olivia mentioned by name for their outstanding service during your stay. You will also be happy to hear that we have... More

Lufkin TX, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Totaly awesome place at a price that was awesome. it was great ot have all the out of town guest in one location. Staff was friendly and service was great. Rooms were clean and well designed. The hot tub was totaly awesome.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Michael, I was very happy to read that you and your guests had a great wedding weekend with us at the Hilton Garden Inn Galleria. Thank you for taking the time to recognize our teams "great" service and dedication to providing clean and comfortable accomodations. We look forward to hosting again if you or any of your guests are... More

Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very comfortable Property, super friendly staff who were exceptional in taking care of our needs with a smile!! Access was very convenient to all of our activity venues. Brittany did an outstanding job of setting up our event and catering to all of our needs, including checking in with me to make sure all was going great! Thanks for a... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Ross, We were very excited to see your review of our hotel posted on Tripadvisor. Most importantly it was great to hear that Brittany and the team took "exceptional" care of you and your group. We look forward to the opportunity to host you again when your travels bring you back to Houston. Warmest regards, Josh More

NewYork, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

It is not a 5 star hotel, but is very good at what it is supposed to be. The staff is very helpful, I cannot comment on things I do not use such as the restaurant. The hotel could upgrade the television menu. The location is good and I have chose this hotel even though there is a lot of... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Timothy, Thank you for writing a review on your most recent stay at our hotel. It is great to hear that our team was able to help you with all of your needs while in town. We do hear frequently that we are the perfect location and am happy to hear that from you as well. We will definitely... More

Cali, Colombia
1 review
3 of 5 stars Reviewed 4 weeks ago

Good location but paid too much for the services offered. The rate did not include breakfast, USD 250 for a room not including breakfast is too much. I would gladly go to this for a rate close the the 150 range including breakfast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Diego, Thank you for taking the time to write a review on our hotel. We are very happy that the hotel was conveniently located to all that you needed. It is true, we are in the perfect location for business, shopping, or easy communiting to other areas of the city. Warmest regards, Josh More

Philadelphia
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Typical HGI, but needs work. Furniture is visibly marked and scraped, beds are not the usual level of comfort. The room is clean and the bathroom is up to date. Good location, $10 for parking. Restaurant (breakfast) good quality and efficient. Staff is very friendly and helpful. Its good but not up to the price paid for the room.

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear 2millionandcounting, Thank you for taking the time to rate our property. We are very happy that you found our staff very friendly and helpful. I am excited to share with you that we do have a renovation planned for the hotel. This will definitely be an exciting way to start 2015. Warmest regards, More

Dallas, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 22, 2014

I stayed here because I wanted to be near the Houston Galleria, but the hotels attached to the Galleria were crazy expensive ($300-$375 a night for the nights I wanted). I stayed in a regular room for $199/night, which seems high until you consider that it's an expensive neighborhood altogether. Breakfast was fine, and it was $10 for the buffet,... More

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Lava Lamp Junkie, We were excited to see your review of our hotel. It was great to read that you had a good stay and you found our team friendly and our rooms clean and well appointed. We look forward to hosting you on your next stay in Houston. Warm regards, More

Winter Park, Florida
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed June 22, 2014

This is an excellent hotel with quality staff in a good location. However the external air-conditioner on the ground floor roof was very noisy and even several floors above - I was in RM 314, it required ear plugs to sleep well at night. This problem must be well known to the operator and you should check before you go... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Richard L, Thank you for taking the time to let us know that you found the hotel and staff excellent. I also appreciate you letting us know about your experience with the noise from the a/c unit. Information both good and bad helps us to make sure that each and every guest has a great stay at our hotel.... More

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Additional Information about Hilton Garden Inn Houston Galleria

Address: 3201 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston Galleria 3*
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#24 Family Hotel in Houston #39 Romantic Hotel in Houston #67 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Uptown District, the Hilton Garden Inn Houston/Galleria Area hotel is surrounded by a lively mix of shops and restaurants. Our Houston hotel is steps from the prominent Galleria Mall offering excellent shopping and dining experiences. ... more   less 
Number of rooms
182

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