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All 451 Houston hotels

Hilton Garden Inn Houston Galleria

3.0 of 5 Hotel   |   3201 Sage Road, Houston, TX 77056 (Great Uptown)
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85%
Ranked #42 of 451 Hotels in Houston
Certificate of Excellence 2014
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283 reviews from our community

Traveler rating
    142
    94
    31
    7
    9
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72
33
22
121
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have stayed in a lot of hotels but this staff was the best that i have ever dealt with just can't say enough about them and the Hilton Garden Inn as a whole !!! The staff went out of there way to make you feel right at home !!

Was this review helpful? Yes
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

There are a few occasions in life it seems these days, when you are able to witness people who have a true understanding of quality of customer service. Last night, I experienced first hand customer service excellence from Rashad and Olivia at the front desk. Last night, I did some last minute shopping at Nordstrom's across the street in the... More

Was this review helpful? Yes 1
New Braunfels, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel convenient location. Also very friendly staff. Overall I had a great time with my family. I would recommend this hotel to anyone and would definitely visit again. We could see the galleria from the parking garage and there were tons of places to eat nearby.

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New Braunfels, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancé and I arrived on Friday and stayed until Sunday. The first night we were there they were supposed to have a bottle of wine in the room waiting for us! Well unfortunately they didn't and when I called down to speak to a manager the friendly woman at the front desk informed me that the manager will be... More

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Jamesramirez45, Thank you for the very kind review of our hotel. It is great to see that our team went above and beyond in responding to our service "slip up". I also appreciate the kind voicemail alerting me of your experience, I was able to immediately congratulate the team on their actions. We are very happy that we helped... More

Mobile, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was good, the mattress was a little soft though. However, there is a designated smoking area in the main parking garage where employees and guests had congregated. It is necessary for guests to walk through the smoking area in order to get to the cars located in the parking garage. I recommend that the designated smoking area be... More

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Charlestonvisitor454, Thank you for taking the time to write a review of our hotel. We take all guest concerns very seriously. I will take a look at our current exterior smoking area and see if there is any opportunity to adjust this location and still stay within Hilton guidelines of service for our guests who smoke. We have also... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent professional,friendly,knowledgeable staff.The hotel was very clean,food prepared for the banquet was awesome,like home cooked. The breakfast is much better than the breakfasts offered at other hotels. I have gone back just to have breakfast. Brittany Budnick made my job easy. Great stay Myra A.

Was this review helpful? Yes 3
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Myra A, Thank you for taking your time to write a review of your stay at our hotel. We enjoy being part of special occasions and are happy that your reunion was a success. Brittany does a great job taking care of her groups and we are excited to see her mentioned by name. We look forward to hosting... More

Minneapolis, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved my stay at Hilton Garden Inn - Galleria! The staff was really friendly and accomodating. They asked me questions to make sure I find out about the services that are available to all guests, but I wouldn't have known had they not asked. I will stay there again, for sure!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Gayani, Thank you for taking a moment to recognize the friendliness of our staff during your stay. We definitely take pride in providing great service. We have passed your comments on to the team. We hope to see you again when your travels bring you back to Houston. Warmest regards, Josh Decker More

Albuquerque, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff was very friendly but a little slow upon check in, however there were some computer issues. The room was clean and comfortable, however, the furniture in the room looked a little dated and was in need of refinishing. Overall experience was satisfied and would choose to stay at the hotel again in the future.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Kathy P, Thank you for taking the time to review your stay at our hotel. I am very happy to see our staff was friendly and took good care of you during your stay. We are sorry to hear that your check in took longer than necessary due to technical issues. This is something that we will follow up... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Excellent facility and stay was most enjoyable. I have stayed in this location and it is very easy to get to the various parts of the city I visit. It is not necessary to have a minimum of 200 characters for a review that gets an excellent report!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Edwardh244, Thank you for the kind words from your recent stay. We are excited to see that our location worked well with your local travel needs. It is great to be in the heart of the Galleria area, this makes us close access to all areas of the city. Warm regards, Josh Decker More

Birmingham, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

Hotel was clean, comfortable, and convenient. I do think the rate is a bit high for a Hilton Garden Inn, but I guess that's just because of the city and the market in which it operates. Everything else is great for a stay in the Galleria area. I'll be staying again, I'm sure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Jeff B, We are happy to hear that you found the hotel "clean, comfortable and convenient", and that we will see you again in the future. Thank you for taking the time to share your experience, Warmest regards, Josh Decker More

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Additional Information about Hilton Garden Inn Houston Galleria

Address: 3201 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston Galleria 3*
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston

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