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Hilton Garden Inn Houston Galleria

3.0 of 5 3201 Sage Road, Houston, TX 77056
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Certificate of Excellence 2014
Hilton Garden Inn Houston Galleria
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Hilton Garden Inn Houston Galleria
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319 reviews from our community

Traveler rating
    162
    102
    35
    7
    13
See reviews for
86
36
24
135
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ashton-under-Lyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I would say this is a really good place to stay, for both business and pleasure. As soon as you walk through the door from the staff at reception to the staff in the restaurant and the staff in house keeping are all friendly and helpful. My granddaughter enjoyed the waffles at breakfast, the breakfast is help yourself and the... More 

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Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Edward M, Thank you for taking the time to write a review of our hotel. It was great to hear you recognize the friendliness of our staff. We definitely have a dedicated team of professionals that are committed to delivering good "Texas Hospitality". Thank you for also letting us know how much you and your granddaughter enjoyed our restaurant.... More 

Bismarck, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

First time in Houston and decided to stay in the Galleria area. Hotel was fabulous in giving advice for where to eat and provided transportation in a 3 mile radius. The taxi that was arranged was a company with incredible service. The friendliness of the staff was genuine and if we return to Houston, this hotel will be at the... More 

Review collected in partnership with Hilton Garden Inn

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Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Ivan F, Thank you for writing a review of our hotel. It was great to read that you found our staff "friendly and genuine". The team is dedicated to make sure our guests are taken care of and have a great experience. We look forward to hosting you again in Houston, and I look forward to having the opportunity... More 

houston, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

This place is under renovation and its really a mess with construction and related problems. Smell is bad as well.. sewer issues. Staff is helpful, but Hilton and contractors should do a better job under the situation. Aside from the location, do yourself a favor and stay somewhere else

Review collected in partnership with Hilton Garden Inn

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Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Jack T, Thank you for taking the time to write a review of our hotel. We are very excited to announce that the our renovation will be concluded at the end of February. I sincerely apologize for any inconvenience that this has caused you, but we are confident that our all new rooms and lobby are going to produce... More 

Newcastle upon Tyne, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there for 5 nights on business. The room was great and the service was excellent. Everyone greeted you with a smile and the staff were always helpful. The food was good and lots to choose from. I will stay there again on my next trip to Houston.

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Manvfood41, I was very happy to hear of your recent "excellent" stay at our hotel. We are excited that you enjoyed our newly renovated room and that our team was friendly and helpful. Thank you for taking the time to write your review and we look forward to seeing you back when you come to Houston in the future.... More 

Avon Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

I experienced AWESOME service not just by a few or certain staff but by all of the staff, from the housekeepers, to maintenance, restaurant workers to front desk. I couldn't have asked for better service. From the lobby to the hallways and the rooms were all immaculate. We were in town for a family wedding and had a set of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Laura M, Thank you for taking the time to write us about your "awesome" service at our hotel. Our team definitely is dedicated to make sure each and every one of our guests receives great service. We are also excited to hear that you found our newly renovated guest rooms "immaculate". Thank you again for your kind words. Warmest... More 

Beaumont, United States
1 review
1 of 5 stars Reviewed 1 week ago

Lost my money from my reservation and had to pay again for a night. Room was not what I had reserved and we didn't get the right amount of money back that your staff said we would receive. Overall horrible stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Ashley M, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. I am aware that our front office manager has been in contact to resolve the issues. Again, thank you for your feedback. Warmest regards, More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked a room here for my boyfriend & I to have a little romantic getaway for our first Valentine's Day together. Everything was just perfect. All of the front desk staff was extremely friendly, polite, and professional. Check-in & check-out was quick and easy. Public areas were well kept. We had a room with double queen beds. Room was... More 

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Jackie M, Thank you for reviewing our hotel. We are very excited that we were chosen for you special occasion. Our team is dedicated to making sure that all travelers whether they are from out of town or are native Houstonians looking for a get away receive the best service in the Galleria. It is also great to read... More 

Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

They are very friendly. The renovations are very nice. It was very easy to have a large family event here. Ask to work with Brittnay. We have used them 2 years in a row. We highly recommend them. The hotel is in the heart of the Galleria area but it also happens to be next door to The Men's Club.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Austin, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Upon check-in, my first room had genital hair on the toilet lid and un-flushed waste in the toilet bowl. I immediately called for another room and got a rude front desk associate that never once apologized. He just said, "I'll send a key up" and then hung up. The key was dropped off with no offer for help either. I... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Jordan G, Thank you for taking the time to review our hotel. We are very disappointed that your experience at the hotel was not up to our high standards. Please accept my sincerest apology for these situations. I have discussed your comments with our front office team and will most definitely use this information to improver our service. Our... More 

Houston, Texas
Top Contributor
181 reviews 181 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is close to many things, a great business overnight, however pricey for the room considering what is available in this area. The Hilton is like every other Garden Inn, so if you stayed in one you have stayed in this one.

Was this review helpful? Yes 1
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Additional Information about Hilton Garden Inn Houston Galleria

Address: 3201 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston Galleria 3*
Number of rooms: 182
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston
Hotel Style:
#32 Family Hotel in Houston
#48 Romantic Hotel in Houston
#72 Business Hotel in Houston

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