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All 451 Houston hotels

Hilton Garden Inn Houston Galleria

3.0 of 5 Hotel   |   3201 Sage Road, Houston, TX 77056 (Great Uptown)
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84%
Ranked #45 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Sarah S Halifax, Canada
  • Reviews (264)
  • Photos (31)
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  • Room tips (27)
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264 people have reviewed this hotel

Traveler rating
    129
    88
    30
    8
    9
See reviews for
67
31
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115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Halifax, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Outstanding customer service would sum up my entire trip. I was in town for business over a 4 days period and stayed at this property. I've been converted to the Garden Inn brand indefinitely! While the hotel could have used a few updates (in room: bedding, curtains, bathroom), the Front Desk staff were absolutely incredible! The free local shuttle was... More

Was this review helpful? Yes 2
Lufkin TX, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Totaly awesome place at a price that was awesome. it was great ot have all the out of town guest in one location. Staff was friendly and service was great. Rooms were clean and well designed. The hot tub was totaly awesome.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very comfortable Property, super friendly staff who were exceptional in taking care of our needs with a smile!! Access was very convenient to all of our activity venues. Brittany did an outstanding job of setting up our event and catering to all of our needs, including checking in with me to make sure all was going great! Thanks for a... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
NewYork, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It is not a 5 star hotel, but is very good at what it is supposed to be. The staff is very helpful, I cannot comment on things I do not use such as the restaurant. The hotel could upgrade the television menu. The location is good and I have chose this hotel even though there is a lot of... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Cali, Colombia
1 review
3 of 5 stars Reviewed 2 weeks ago

Good location but paid too much for the services offered. The rate did not include breakfast, USD 250 for a room not including breakfast is too much. I would gladly go to this for a rate close the the 150 range including breakfast.

Review collected in partnership with Hilton Garden Inn

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Philadelphia
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Typical HGI, but needs work. Furniture is visibly marked and scraped, beds are not the usual level of comfort. The room is clean and the bathroom is up to date. Good location, $10 for parking. Restaurant (breakfast) good quality and efficient. Staff is very friendly and helpful. Its good but not up to the price paid for the room.

Was this review helpful? Yes 1
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear 2millionandcounting, Thank you for taking the time to rate our property. We are very happy that you found our staff very friendly and helpful. I am excited to share with you that we do have a renovation planned for the hotel. This will definitely be an exciting way to start 2015. Warmest regards, More

Dallas, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here because I wanted to be near the Houston Galleria, but the hotels attached to the Galleria were crazy expensive ($300-$375 a night for the nights I wanted). I stayed in a regular room for $199/night, which seems high until you consider that it's an expensive neighborhood altogether. Breakfast was fine, and it was $10 for the buffet,... More

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Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Lava Lamp Junkie, We were excited to see your review of our hotel. It was great to read that you had a good stay and you found our team friendly and our rooms clean and well appointed. We look forward to hosting you on your next stay in Houston. Warm regards, More

Winter Park, Florida
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel with quality staff in a good location. However the external air-conditioner on the ground floor roof was very noisy and even several floors above - I was in RM 314, it required ear plugs to sleep well at night. This problem must be well known to the operator and you should check before you go... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Richard L, Thank you for taking the time to let us know that you found the hotel and staff excellent. I also appreciate you letting us know about your experience with the noise from the a/c unit. Information both good and bad helps us to make sure that each and every guest has a great stay at our hotel.... More

OKC, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Happy Hour was not a good experience- Appetizers were awful. Chips stale, salsa no taste, pepper poppers cold and overcooked. Breakfast buffet okay, did not like that the tip was pre-calculated for 20% for a table of 3. It was a BUFFET not prime service.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Deborah M, Thank you for taking the time to express your concerns with your food and beverage experience. We have been in the process of evaluating our "happy hour" snacks over the past several weeks and we agree that these items are not up to standard. The hotel has revamped our offerings to make sure we are providing the... More

Colleyville, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2014

Jenni at the front-desk went above and beyond the call of duty when I recently had to cancel my reservation and switch to a hotel in far south Houston. As I waited there at the front desk, she called several hotels to find one with a vacancy, made the switch for me, and gave me the address and phone. Much... More

Was this review helpful? Yes 2
Josh D, General Manager at Hilton Garden Inn Houston Galleria, responded to this review

Dear Jon B, We sincerely thank you for taking the opportunity to recognize Jenni for providing great service. It is great to hear that she was able to take care of you and help get you a room in the area of town that was more convenient for your business. We look forward to having the opportunity to service you... More

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Additional Information about Hilton Garden Inn Houston Galleria

Address: 3201 Sage Road, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston Galleria 3*
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#24 Family Hotel in Houston #35 Romantic Hotel in Houston #45 Spa Hotel in Houston #69 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Uptown District, the Hilton Garden Inn Houston/Galleria Area hotel is surrounded by a lively mix of shops and restaurants. Our Houston hotel is steps from the prominent Galleria Mall offering excellent shopping and dining experiences. ... more   less 
Number of rooms
182

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