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Hilton Garden Inn Houston Westbelt

#46 of 468 Hotels in Houston
Certificate of Excellence
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6855 W Sam Houston Pkwy S, Houston, TX 77072
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Best prices for: 1 room 1 guest
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Hilton Garden Inn Houston Westbelt
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Hilton Garden Inn Houston Westbelt
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195 reviews from our community

Traveler rating
    122
    50
    12
    5
    6
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34
15
12
121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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The Colony, TX, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

We had made reservations for four rooms two months in advance of stay and even confirmed reservation two days prior to arrival, but the Hotel still messed up the reservations. Some of the party arrived at a different time and required a security deposit even though I had secured all the room with a credit card.

Review collected in partnership with Hilton Garden Inn

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Leissan G, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review

Dear Shannon H., thank you for taking the time to review our hotel. I am saddened to learn that we have felt short during your stay with us. Although I do understand your frustration, it is the hotel policy to have a payment method on file for incidentals even if the reservation has been prepaid in advance. Moreover, we have... More 

Columbus, GA, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for 4 nights recently when I was in town for a conference. Hotel is easy to get to from Bush Intercontinental airport on Sam Houston tollway and is located close to tons of restaurants. Room was clean and hotel was quiet. Breakfast and lunch was very good. This was my second stay at this hotel.... More 

Review collected in partnership with Hilton Garden Inn

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Leissan G, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review

Dear Mirza H., thank you for your review and your continued loyalty! We hope to see you soon once again! More 

New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The cost of my one-night stay here was over $400 (including taxes) — otherwise, excellent in all respects. I was in town to attend a meeting; but, there was also a very large conference (100,000+ attendees) underway at the time. Due to this conference, hotel rooms were difficult to find and prices throughout the area were quite inflated.

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Dallas, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The outward appearance of the hotel is very pleasing and so is the interior lobby. The reception staff don't know how to count and are cantankerous. The sink drain is clogged and heaven help you if you have to travel in the morning because the traffic is a mess. The breakfast costs about $10 and the room rate for a... More 

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San Antonio, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel staff is always friendly and welcoming. all staff are smiling and say hello. Breakfast has a wide variety to choose from and is freshly prepared. Both the check in and check out process are efficient. I would highly recommend this hotel to anyone staying in the Houston area

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Dallas, Texas
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bed is comfortable; pillows are too used and floppy. Room is clean and everything works; coffee for Keurig machine is lousy. Water is hot, plentiful and good; toilet is a bit iffy on the flush. Front desk during the day is superb; front desk at night at check-in was ridiculous (couldn't count the number of nights properly for a one... More 

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Leissan G, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review

Dear Itkah, Thank you for taking the time to review our hotel. Reviews like these help guests to make right decisions when choosing a property for their travel. Please contact us directly at housg_gm@hilton.com if you have any other insight on how we could have made your stay an excellent one. More 

Calgary, Canada
Top Contributor
58 reviews 58 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good quality stay. Very nice staff. I was under the weather this week and they took good care of me. BTW they serve dinner at this location with a steak special every night. Breakfast is up to $10 so good value compared to some other similar hotels. Rooms are in great shape and it was very quiet.

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Leissan G, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review

Dear Dan M, I am delighted to hear that you have enjoyed your time with us! We hope you feel much better and can come back soon to stay with us again. More 

Riverside, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

excellent service if the use of the lobby not to consider as an issue by the hotel management. We have stayed at many hotel before for our group reunion since 2000 (every 3 years). This is the first time we receive a complaint about something in association with food!

Review collected in partnership with Hilton Garden Inn

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Leissan G, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review

Chien H. Thank you for your review. I do understand your frustration in regards to serving outside food at our lobby. As a management team, it is our duty to make sure that all guests can enjoy their time while staying with us. Unfortunately, a buffet line in the public area may be an inconvenience to the guests that are... More 

Aurora, United States
1 review
5 of 5 stars Reviewed April 6, 2015

Everyone was helpful and welcoming. The rooms were clean and fresh every day. Their bed and pillows were extremely comfortable. I would recommend the hotel to others for sure. With in Walking distance to Houston China town which was truly a treat to get to experience!! A must stay!!

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Pittsburgh, United States
1 review
5 of 5 stars Reviewed April 3, 2015

Great all around exactly what you'd expect from Hilton and the shower was awesome. The free internet is slow but aside from that great stay I will stay here again when in Houston. They are making me do 200 characters and this is very annoying

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