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BEST WESTERN PLUS Sam Houston Inn & Suites

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8049 N Sam Houston Pkwy W, Houston, TX 77064-3456
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BEST WESTERN PLUS Sam Houston Inn & Suites
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BEST WESTERN PLUS Sam Houston Inn & Suites
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46 reviews from our community

Traveler rating
    22
    9
    6
    3
    6
See reviews for
8
8
3
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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United States
1 review
1 of 5 stars Reviewed 1 week ago

There was gum on my sheets and nail clipping between them. I would not recommend this hotel at all. The location is in Houston. Best Western Sam Houston Inn & Suites Houston, Texas 281*970*7777 281*894*2689 Fax

Review collected in partnership with Best Western

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Orlando, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Very enjoyable stay at this hotel. Started the right way as the front desk staff were pleasant and eager to help. I arrived a little earlier than check in was allowed and my room wasn't quite ready. The front desk staff offered me a beverage and said that I could wait in the lobby area which was pleasant enough. It... More 

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

We would like to thank you for your detailed review, sir. You have highlighted all of the things we try to focus on as a team at the hotel. We appreciate you working with us as the housekeeping staff worked on getting a room ready for your stay. Thank you for your business and we hope to accommodate you if... More 

Antioch, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Puke in the elevator and no wake up call. We told the staff about the puke but they never fully cleaned it up. I asked for a 7am wake up call and never got it. I asked them several times to clean it and they didn't.

Review collected in partnership with Best Western

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

I would to apologize for not making your stay a great one. We do not have housekeeping on duty during the night. Our night front desk desk associate did his best, but was not able to clean the mess up properly. I understand that this is not acceptable and I assure you that he has been trained in how to... More 

Vancouver, Washington
Top Contributor
55 reviews 55 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in town on Business and needed some documents scanned and the business center at the Best western didn't have one. I talked to Vik and he offered to scan them for me. Vik saved the day as my office needed them. i was ready to go to a FedX store to do it. Besides the rooms are very... More 

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Sir, thank you for your response. Vik greatly appreciates your comments. He tries his best to make any guest's stay more comfortable. I apologize that we did not have a scanner ready to go, but we will be getting one very soon. Our staff consistently provides superior customer service and your feedback will ensure that we keep doing so! More 

New Rochelle, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I never stayed at a BW property before but after my experience here, I will consider BW when I travel for business. Clean, comfortable room, excellent staff and priced very competitively. I'd check out BW for my future trips. Conveniently located for restaurants & stores & to George Bush International Airport.

Review collected in partnership with Best Western

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Sir, we are happy that your first experience with Best Western was with us. Thank you for giving us an opportunity to make a positive impression for our brand and for pointing out some of the benefits of staying at our hotel. We hope that your travels will bring you back to our neighborhood soon! More 

Hemphill, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you need a place close to Sam Houston Raceway, this is the one . . . well maintained, clean, nice hotel. You can access the raceway from a back road and avoid the Beltway and traffic. There are restaurants close by.

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your compliments. I hope the racing season brings you luck. Our staff appreciates your feedback and we hope that we can host you again! More 

Fruita, United States
1 review
5 of 5 stars Reviewed February 22, 2015

I love the staff and there professionalism, the bed's are extremely comfortable and the breakfast is very good. Your close to several Eateries and close to the Mall. The price of the room was very economical compared to the nice quality of the whole experience in general.

Review collected in partnership with Best Western

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your response sir. We are glad that were able to deliver an excellent guest experience. We strive to provide complete satisfaction and it is motivating when our guests acknowledge that. We hope to see you again soon! More 

Dallas, Texas
2 reviews
4 of 5 stars Reviewed February 21, 2015

Has been a great hotel for me. Extremely easy access to Beltway 8. Staff awesome. Feel very safe and secure. I have stayed here for over a year numerous times. I will continue to stay here. Close to either side of Houston.

Review collected in partnership with Best Western

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Dallas, Texas
2 reviews
5 of 5 stars Reviewed January 16, 2015

I stay here a great deal during the year. Very good for business activity with desk, tables, plugs. Very convenient for Houston traffic. Close access to the Beltway 8. Staff is very courteous and eager to please. Very pleasant every time.

Review collected in partnership with Best Western

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

We love having you here as much as you like us! Our staff is very fond of you. We are extremely grateful for your continued business throughout the last few years. I'm sure we'll be seeing you very soon! More 

FLOWER MOUND
2 reviews
5 of 5 stars Reviewed January 15, 2015

Extremely clean and well maintained hotel. Staff was very personable. Breakfast was just right. Bed & pillows were very comfortable. Location is very convenient to many companies - very convenient for me. Will definitely stay again!

Review collected in partnership with Best Western

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SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

We appreciate your kinds words! Our employees are delighted that their hard work is paying off. Thank you for your business and we look forward to seeing you soon. More 

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