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BEST WESTERN PLUS Sam Houston Inn & Suites

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8049 N. Sam Houston Pkwy W, Houston, TX 77064-3456
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1 room 1 adult
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BEST WESTERN PLUS Sam Houston Inn & Suites
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71 Reviews from our TripAdvisor Community

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Mount Washington
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hands down this is a wonderful place to stay. First the rooms are awesome. The bed and bedding is amazing. We travel a lot so I know from experience what great a mattress, pillows, and comforter can do for a good nights sleep. The decor throughout is lovely and modern. The breakfast selection is top notch with the bonus of... More 

Helpful?
Thank Tina M
Jackson, United States
1 review
5 of 5 stars Reviewed December 14, 2015

I am a travel agent and I will surely present this hotel as a great option. It was very stylish with an updated decor. I didn ot have a chance to try the breakfast, but I am almost sure it was too a hit by the many people I seen enjoying it.

Review collected in partnership with Best Western

Helpful?
Thank Danielle T
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your kind feedback. We would greatly appreciate your recommendation to others! Please come back a see us when you get a chance. More 

Colorado Springs, United States
1 review
4 of 5 stars Reviewed November 29, 2015

The food in the morning was adequate. They even called to make sure that our room was serviced for. Kindly called when we left an item in our room after we checked out. the only downside was if the AC wasn't running, the room would smell wet, quite humid smell.

Review collected in partnership with Best Western

Helpful?
Thank Marissa R
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your feedback! We are pleased that you enjoyed your stay. Please come back and see us when you get a chance. More 

Houston, United States
1 review
4 of 5 stars Reviewed November 23, 2015

the overall stay at Best Western was very good, employees were very friendly, helpful and professional. Room was clean and made up every day for my return, location was very convenient in regards to my business location.

Review collected in partnership with Best Western

Helpful?
Thank Andrea L
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your valuable feedback. We are glad that your stay was comfortable and convenient. Please come back and see us if you are ever back in our neighborhood! More 

Groveton, Texas
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed November 5, 2015

It's been over a year since I was here, but things have only gotten better. The upkeep to the hotel is awesome. Other than the rugs, it looks brand new. I hate that it went to NON-SMOKING, but I can live with that. The service people are awesome and I highly recommend this hotel.

Helpful?
Thank SpiceFolks
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your repeated business with us. We appreciate your kind words. We will continue to motivate ourselves to exceed your expectations. Our staff is grateful to you for recognizing their service. We hope to see you again soon! More 

League City, United States
1 review
4 of 5 stars Reviewed November 3, 2015

It was a great experience. The staff was so friendly. I forgot some items in the room, and before our check out was complete the maid brought them to me! The location was convenient for us. The trip was quick, but the hotel did feel very "homey".

Review collected in partnership with Best Western

Helpful?
Thank William G
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your feedback. We will pass along your kind words to the housekeeping staff. We strive to provide the most comfortable experience for each one of our guests. Hope to see you again soon! More 

illinois
1 review
3 of 5 stars Reviewed November 1, 2015 via mobile

If you are sensitive to smells do not stay here. As soon as we opened the door to our room it smelled like musk or b.o.. Going to buy air freshener tomorrow and hope it takes care of the situation for the week. Other then that appears to be clean.

Helpful?
Thank kelliemj
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

We apologize for the inconvenience that you are having. We were experiencing minor leaks that caused the foul odor. The source of the problem has been found and it has been addressed by our maintenance staff. Please contact us at the front desk know if there is anything we can do to make your stay more comfortable. More 

Houston, United States
1 review
1 of 5 stars Reviewed October 26, 2015

I requested to change the date of my reservation and I was told because I prepaid that I was not able to change the date. I then requested to cancel my reservation and was once again denied because I had already prepaid. It makes no sense that because I prepaid that I can not cancel or change the date of... More 

Review collected in partnership with Best Western

Helpful?
Thank Michael B
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

We are sorry that there was a misunderstanding with the rate that you reserved and the conditions that applied. We received this reservation from an online third party travel agent. The negotiated terms of this rate were that the entire stay amount would be charged immediately after you booked and that it is non-refundable because it was an internet-only rate.... More 

Houston, Texas
Level Contributor
267 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
3 of 5 stars Reviewed October 5, 2015

The website photos of the rooms, lobby, and grounds are much more impressive than this place actually is in reality. It's just a very small plain Jane, no frills, basic needs Best Western, nothing more, nothing less... Looks to be a fairly new property, Rooms were clean, the front desk staff was friendly, and I received the proper awards level... More 

Helpful?
Thank outlaw1865
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for your feedback. We appreciate that you recognize our efforts to maintain a very clean hotel. We renovated the hotel last year. The rooms and lobby were completely redesigned. We apologize that it was not a impressive experience for you. We strive to make every guest's stay a comfortable one. Hopefully, you will give us another chance if... More 

South Texas, United States
1 review
5 of 5 stars Reviewed September 29, 2015

This hotel is a quiet and comfortable respite after a busy day of travel or long day at the office. The staff is extremely friendly, the rooms spacious, and the beds extremely comfortable. Great value when compared to other hotels in the area.

Review collected in partnership with Best Western

Helpful?
Thank Norma M
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Thank you for recognizing our efforts! We are glad that we were able to make your stay comfortable. Our hotel is a great offer when compared to the competitor hotels in the area. With your encouragement, our staff will continue to work hard to provide superior customer service for every guest. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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