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All 451 Houston hotels

BEST WESTERN PLUS Sam Houston Inn & Suites

2.0 of 5 Hotel   |   8049 N Sam Houston Pkwy W, Houston, TX 77064-3456
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Ranked #329 of 451 hotels in Houston
A recent review
5 of 5 stars Reviewed May 19, 2014
eschmitten
  • Overview
  • Reviews (29)
  • Photos (24)
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29 people have reviewed this hotel

Traveler rating
    12
    3
    6
    3
    5
See reviews for
5
7
1
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Calgary, Canada
1 review
1 of 5 stars Reviewed June 10, 2014

I stay in hotels at 5 days a month at least. So far I have a good experience with best western. I will never come back. Rooms are dirty and smelly. Too much noise over night. That is the worst hotel I have ever stayed at

Was this review helpful? Yes
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Hello Sir, I would like to apologize for the inconvenience caused to you during your stay due to the noise and lack of cleanliness in your room. I assure you that our housekeeping staff is very experienced and thorough about cleaning their rooms. There is no excuse for the room not being satisfactory to you. I have spoken to the... More

Tarpon Springs, United States
1 review
1 of 5 stars Reviewed June 5, 2014

Overall experience was horrible from top to bottom, the police were at the establishment twice over a 24 hour period due to violence. The security issues were scary and an extremely loud and outdated facility from top to bottom. The ownership group was loud and berated several people in the front lobby.

Review collected in partnership with Best Western

Was this review helpful? Yes
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Hello Sir, First of all, I would like to apologize for your unsatisfactory stay. I wanted to explain why the police were present at the hotel. They were only at the property in the morning, as I was the one speaking to them. They were here on routine call for a guest that needed a special escort to their next... More

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 19, 2014

great place for an overnight business trip because of the location - near lots of great restaurants, shopping, and my office. Always clean and has a really friendly and helpful staff. I always feel totally safe traveling alone and staying here.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Hello Madam, Thank you for taking the time to review our hotel. We are extremely glad that you enjoyed your stay and we hope to see you soon. You are always a valued guest at our hotel! Regards, Surinder Kaur More

Dallas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

First class hospitality Fabulous suite for the price of most rooms Even though we were there for business, felt like a lux vacation Upscale restaurant walking distance Just a lovely stay, I certainly hope I have business in the Houston area again

Review collected in partnership with Best Western

Was this review helpful? Yes 1
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Hello Sir, Thank you for your review. We are very glad that you enjoyed your stay with us. We CERTAINLY hope you have business in Houston again so we can help make your travel plans just a little bit easier anyway we can. We'll see you soon! Regards, Surinder Kaur More

Red Oak, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2014

The staff is super friendly. Hotel is nice and clean. Breakfast was above average for a continental breakfast. Would stay there again. If you're attending the races, this hotel is very convenient. You can skip the restaurant across the street though - Abuelo's - it is not part of the chain of restaurants. This one is more like fast food.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
SURINDERK8049, General Manager at BEST WESTERN PLUS Sam Houston Inn & Suites, responded to this review

Hello Sir, Thank you for your valuable input. We always enjoy hosting the patrons of the Sam Houston Race Park. It is always exciting to hear about the various events that our guests attend there. Our staff would also like to extend their gratitude for your recognition. They try very hard to beat the expectations of every guest and feedback... More

Bridgeport, United States
2 reviews
2 of 5 stars Reviewed April 15, 2014

We were given a smoking room after we had asked for non smoking room when we made our reservations. The room smelled so bad that we had trouble sleeping. Other than that, the stay was OK. The staff was not able to offer us another room. The hotel was relatively clean, the staff was friendly, the breakfast was OK. I... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Mesquite, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 7, 2014

Extremely polite and friendly staff. Enjoyed the large room and easy access. I have had bad experiences in the past, but in the recent stays in Abilene and here in Houston, I have been so pleasantly surprised with the rooms and the staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Houston, Texas
2 reviews
2 of 5 stars Reviewed March 5, 2014

I chose this place because company discount. One of the worst hotel experience I ever had. The sheets are dirty, elevator is slow. I don't like their service either; I felt they don't really care about their customer.

Was this review helpful? Yes
Houston, United States
1 review
1 of 5 stars Reviewed March 3, 2014

We recently stayed at the Sam Houston Best Western right outside of the race track. The rooms were dirty, they smelled, the bath tub faucet was falling off the wall, the tub would not drain, and toild just barely flushed! Absolutely the most discusting hotel I have ever stayed at!

Review collected in partnership with Best Western

Was this review helpful? Yes
Curtice, United States
1 review
2 of 5 stars Reviewed February 28, 2014

Found front desk unmanned when we arrived at check-in. Took 45 minutes for desk clerk to arrive to check us in. Had to use front desk phone to reach clerk. Clerk gave us 2 different excuses as to why the desk was unmanned. Also had keys that didn't work and had to have them reprogrammed twice during our stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
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Additional Information about BEST WESTERN PLUS Sam Houston Inn & Suites

Address: 8049 N Sam Houston Pkwy W, Houston, TX 77064-3456
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN PLUS Sam Houston Inn & Suites 2*
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24 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (1)
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Pool/beach area (3)
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Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style
#329 Spa Hotel in Houston
Hotel Class
Number of rooms
50

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