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Hilton Garden Inn Houston NW America Plaza

#3 of 469 Hotels in Houston
Certificate of Excellence
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14919 Northwest Freeway, Houston, TX 77040
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Hilton Garden Inn Houston NW America Plaza
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Hilton Garden Inn Houston NW America Plaza
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452 reviews from our community

Traveler rating
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    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas, Texas
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were two parties traveling to Houston from Dallas & Austin, wanting to meet and take one car. This hotel was very easy for both parties but it there isn't much close by that we could easily see...mostly a business park. We decided to eat in and I have to say the food was very good and reasonable priced. Far... More 

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Dallas, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel for business travel, the staff here are very friendly and pleasant. The ladies in the mornings are always cheerful Madeline, Aileen, and Alondra to name a few always greeted me with a smile. The rooms are well kept and even the housekeepers here are sweet! The entire staff here are very hands on which is a plus in... More 

Review collected in partnership with Hilton Garden Inn

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Littleton, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I was staying at the Hilton for a soccer tournament. I complimented the front desk for their cold free bottled water - Yes, Cold Free Bottled Water!! They sent a complimentary fruit and cheese tray to my room and they remembered my name. Always greeting me as soon as I walked up to the desk. The room was big and... More 

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I know that the cold water comes in handy with the unpredictable weather in Houston. . We look forward to having you here with us and we promise to make your next stay better than your previous. You can count on us More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel because my company made the reservations for my colleagues and I. I have to say that out of all the hotels I've stayed at this is the only one where I see a great amount of hospitality and staff that are actually happy every day to be there. The girls at the front desk were... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff. I will let Alondra and the entire front desk staff know that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to... More 

Hutto, United States
1 review
5 of 5 stars Reviewed 1 week ago

We always enjoy this hotel when we visit the Houston area. It's clean, modern, the amenities are great and the staff is always extremely helpful! Of course the fresh coffee and drinks in the lobby is nice treat we enjoy as we come and go!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to make your next stay better than your previous. You can count... More 

W. Vancouver, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn in N. Houston is an excellent property and I highly recommend it. The staff went out of their way to make every aspect of my 4 night stay pleasurable. Also, the fitness center is clean and new. Thank you! Kevin

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to make your next stay better than your previous. You can count... More 

Atlanta, Georgia
Contributor
17 reviews 17 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is nicely appointed for the business traveler, as are most Hilton Garden Inns. It is clean with a workout room that has newer cardio machines and weights. The rooms themselves are nicely appointed for this band of hotel. What differentiates this property is the attitude of the people. The front desk staff is accommodating and friendly. The sales... More 

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to make your next stay better than your previous. You can count... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I gotta be honest not much hear to brag about which surprises me because Trip Advisor has it ranked #2 in Houston can't see why although. Nothing to brag about here at all which I didn't expect being a "Hilton Garden inn". If I had to search to find a couple nice things to say I'd say the breakfast goes... More 

Was this review helpful? Yes
Byron D, Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

I would like to thank you for taking time to complete a review about our property. I would also like to sincerely apologize for not providing an excellent stay. We take great pride in providing excellent service and to know we didn't is something I take very personal. I thank you for enjoying our Soy Milk and the upscale appearance... More 

Manchester, United Kingdom
Top Contributor
105 reviews 105 reviews
43 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My partner and I stayed here on the first leg of our U.S. Road trip which would encompass 8 cities and 1,400 miles. The booking was made months ago at an incredibly competitive price. LOCATION is super....right in the middle of the Galleria district with great shopping, restaurants and bars on the doorstep. On arrival we were immediately impressed with... More 

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to make your next stay better than your previous. You can count... More 

Great Falls, Montana
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I LOVE the beds! I have a very expensive bed at home and hate being away for long periods. We stopped here for just one night during a two-week vacation and I slept so well that I did not want to leave! The room was very clean and fresh, the décor was very pleasing. Staff was pleasant and breakfast was... More 

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to make your next stay better than your previous. You can count... More 

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