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Hilton Garden Inn Houston NW America Plaza

#3 of 470 Hotels in Houston
Certificate of Excellence
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14919 Northwest Freeway, Houston, TX 77040
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Hilton Garden Inn Houston NW America Plaza
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Hilton Garden Inn Houston NW America Plaza
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483 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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    (119)
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Webster, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

My family and I had a great time at this location. We were visiting from New Orleans, La. The hotel is beautiful, the complimentary breakfast was superb, and the entire staff was outstanding. We did not want to go out for dinner after a long, hot, exhausting day; therefore, we stayed in and ordered food from the bar and it... More 

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We would like to thank you for taking time to write about your stay here with us. We take great pride in treating every guest like the V.I.P they are and we are always here to welcome you anytime with a sincere smile. I will pass this on to my entire staff and we will make your next stay even... More 

southlake, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

great location and service was outstanding. if staying in the area of northwest Houston this is the place, the hotel had great food and the accommodations were outstanding. the staff were very friendly and helpful and the atmosphere was very relaxing, my room was very quiet and cool which made for working easy.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

Washington, DC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently held our family reunion at the Hilton Garden Inn and it was a wonderful experience. The staff bent over backwards to accommodate any request given to them (we had a few, lol) The checkin was great, room was great, we had a full breakfast every morning, and they even fixed sandwiches for our groups departure. When ever I'm... More 

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

Tyler, United States
1 review
5 of 5 stars Reviewed 1 week ago

I chose the Hilton Garden Inn as it was convenient to where I was going and I had a previous good experience at a Garden Inn. It was as expected. I inquired about directions and both people behind the counter went out of their way to be sure I had my route correct. It was spot on. The stay could... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed on a Friday night for an Astros game. The hotel was clean and the staff was very friendly and helpful. We did not eat in the restaurant so I can't say how it was. The breakfast was good. They have a continental breakfast and a Buffett breakfast both are extra but the kids were free.

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

Silver Spring, United States
1 review
5 of 5 stars Reviewed 1 week ago

I would recommend this hotel to everyone. The Staff was outstanding; from the friendly Conference Manager, the Chef, Waite Staff and the Housekeeping services. The food was excellent and flavorful, the rooms were wonderful and extremely clean. The admendities, i.e, fitness room, pool, computer center were all available including a laundry room. Great Hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

Washington, DC, United States
1 review
5 of 5 stars Reviewed 1 week ago

We recently held our family reunion at the Hilton Garden Inn and it was a wonderful experience. The staff bent over backwards to accommodate any request given to them (we had a few, lol) The checkin was great, room was great, we had a full breakfast every morning, and they even fixed sandwiches for our groups departure. When ever I'm... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

Janesville, Wisconsin
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Hotel makes you feel like you are the CEO, President, Executive Manager of a large company. The decor of the hotel and politeness of the staff make you feel like you are the VIP. The front desk personnel great you each morning with a cheerful "Good Morning Sir, How was you night" and actually listen to your response.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We would like to thank you for taking time to write about your stay here with us. We take great pride in treating every guest like the V.I.P they are and we are always here to welcome you anytime with a sincere smile. I will pass this on to my entire staff and we will make your next stay even... More 

Austin
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We needed a place to stay nearby a friend's home, and this really was perfect. It was quiet and comfortable, was easy to navigate to and from, and felt completely safe. The beds were comfortable with plenty of pillow variety. The biggest plus for me was the quiet air conditioning. As a light sleeper this was such a pleasant surprise.... More 

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is fairly new and is very nice but more importantly the staff is super special. Every staff member I encountered had a smile on their face and went above and beyond to make us feel welcomed. My son had his wedding at the hotel and many of our family and friends stayed at the hotel and many people... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Byron D, Front Office Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We thank you for leaving such a great review about our property. I will pass your wonderful words to my entire staff that you thought they were well trained and have a strong desire to serve. We look forward to having you here with us and we promise to always be here as your home away from home. You can... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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