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All 452 Houston hotels

Crowne Plaza Houston Galleria Area

3.5 of 5 Hotel   |   7611 Katy Freeway, Houston, TX 77024 (Great Uptown)
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Ranked #94 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Dolly P Atlanta
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154 reviews from our community

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    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bryan, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

We recently booked a presidential suite for a bachlorett weekend and at check in the bride and I split the room charge wich was $240 each. Had the party and the next morning checked out and the hole time my account was only charged the $240. Monday I logged on to my account and I was charged for the full... More

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Atlanta
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Overall the hotel waswas clean and the rooms were big and spacious. If your room is located on the freeway side and you'r not that tired you could hear some light traffic. The pool didn't smell very clean and there's no jaccuzi. We got the free breakfast with the room and it was quite good and delicious with just about... More

Was this review helpful? Yes 2
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your Trip Advisor review of the Crowne Plaza Houston Galleria Area. We are happy to know that you enjoyed your stay with us and our breakfast offerings. We are also glad that you took advantage of our complimentary shuttle service. We do apologize for the issues with the elevators. We are in the process of replacing our... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 22, 2014

The reason this is my favorite hotel right now is because the room is similar to Hotel Dereck at half the cost. The decor was a nice setup. The bar was well worth the time you may spend there. The pool was outside and has a tropical feel to it

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you very much for your excellent review of the Crowne Plaza Houston Galleria Area. We especially like the comparison to the Hotel Dereck! We are so happy that you found our decor to be nice and that you enjoyed our bar and pool area. We look forward to welcoming you back to your new favorite hotel soon! Thanks again,... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

I am very satisfied/ pleased with my stay. It was my husband's first time staying at a Hotel and I am so happy I chose Crowne Royal to be the first experience for him. It is beautiful, lovely and most important VERY CLEAN! The décor is just beautiful; love the colors! Our sons (6 y/o & 2 y/o) had fun... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your excellent review of the Crowne Plaza Houston Galleria Area. We are very happy to know that you and your family had a great stay with us. Thank you for your comments on our decor and we look forward to welcoming you again! Thanks again, Donovan Stephens, General Manager More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 3, 2014

Very helpful and friendly staff. My room was large, nice and clean and it had a very comfortable king size bed. Good wifi. There was no fridge/cooler in my room but some of my colleagues say they had one in their room, so perhaps this facility is on request. Despite the extreme outside heat, the aircon worked very well and... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your Trip Advisor review of the Crowne Plaza Houston Galleria Area. We are happy to hear that you found our staff to be friendly and our guest rooms to be comfortable. Although you rated our location as only a two on a five scale, I am glad to know that you found the nearby retail area to... More

College Station, Texas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2014

We stayed for a night at this property after a late flight. The hotel is quite easy to find, being on the I-10 opposite Ikea. Beware not to miss it, though: you'll have to make quite a big loop to get back to the hotel. Check-in was straightforward and the room was clean, comfortable, and actually pretty luxurious. We were... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your Trip Advisor review of the Crowne Plaza Houston Galleria Area. We are very happy to hear that you enjoyed our luxurious rooms and our wonderful amenities, such as the pool. We are glad that you were also able to enjoy breakfast in our restaurant. We look forward to seeing you again on your next trip to... More

Utah
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 31, 2014

I spend around 20 nights a year at this hotel and usually it's pretty good. However, this time was not acceptable. Huge hairs in my bed, 2 nights were spent tracking someone down after 11PM because no shower towels were left in my room, the front desk was unapologetic and unresponsive. Time to try out a few other hotels next... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your feedback on this recent visit to the Crowne Plaza Houston Galleria Area. We appreciate your business and I can personally say that the issues you encountered on this most recent trip are unacceptable. I will immediately address these issues with both our housekeeping and our front desk staff. I would love to welcome you back and... More

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 26, 2014

Hotel overall is nice with a clean modern lobby and wifi is reliable except you have to login to multiple hot spots based on the floor your staying on. The room I had was 357 and is on the I-10 Interstate side of the property and was very loud with traffic noise. The A/C was set on 60 when I... More

Was this review helpful? Yes
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your valuable feedback on your stay at the Crowne Plaza Houston Galleria Area. We apologize for the housekeeping issues that you encountered and I will personally make sure that these are addressed with our housekeeping staff immediately. We are glad to know that you chose to join our IHG Rewards Club and were able to enjoy our... More

Plano, TX, USA
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 22, 2014

This hotel was an old Ramada that was gutted down to the steel girders and re-built to Crowne Plaza standards. It is now completely new and quite comfortable. The staff is helpful and friendly. A good restaurant is on premises. Health club facilities and wi-fi and nice sized pool are all there. The hotel is very close to Galleria shopping... More

Was this review helpful? Yes
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your excellent review of the Crowne Plaza Houston Galleria Area. We are so pleased to hear that you found our hotel to be comfortable and convenient. We are also happy to know that you were able to enjoy our amenities that we offer to guests, such as our fitness and pool facilities. I am personally sorry to... More

TEXAS
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 21, 2014

We stayed here last year and really enjoyed it. we booked through hotwire. the room was very nice with a small fridge. we stayed on the 18th floor (top floor) we went to the hotel bar and the drinks were a good price, would definitely stay here again

Was this review helpful? Yes
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your nice review of the Crowne Plaza Houston Galleria Area. We are happy to hear that you enjoyed your stay with us last year. We hope to have the chance to welcome you back again soon! Thanks again, Donovan Stephens, General Manager More

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Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
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