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Crowne Plaza Houston Galleria Area

#130 of 468 Hotels in Houston
Certificate of Excellence
3.5 of 5
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7611 Katy Freeway, Houston, TX 77024
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Crowne Plaza Houston Galleria Area
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Ranked #130 of 468 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
J W P Houston, Texas
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192 reviews from our community

Traveler rating
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    9
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The staff is very friendly here, the rooms are nice and the beds are very comfortable. They appear to have a nice plush topper on them. The rooms are also well sound proofed compared to other hotels ;-). I heard no other guests and there were several on my floor.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear J W P, Thank you for your review. We are so happy to hear your stay with us was so great. We try to make each guest feel as comfortable home away from home and we are glad we were able to do so for you as well. We hope you come back to see us again on your... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay at the Crowne Plaza was a great one, not only was it peaceful, but the staff was helpful and friendly. I am looking forward to staying here again for a good night's rest before any business venture in Houston.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Juan C, Thank you for your review. We are so glad you had such an enjoyable stay with us. We would love to see you again. Sincerely, Guest Services Team More 

Houston, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

clean place. free parking, which saves you a lot compare to hotels actually near the galleria. They also have free shuttles. Very friendly staff. Just book a room on the far side of the freeway, and you won't hear a noise. Comfy bed.

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Moh A, Thank you for your review. We apologize for the misinformation that you received about the hotel being close to the galleria. We are on the outskirts of the galleria area about two miles from the Galleria mall itself. We are glad that your stay was yet enjoyable despise that fact. We do hope you come back and... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

2 weeks ago I stayed at this hotel for 3 nights, each night I got back from the office the smiling faces of the hotel's staff greeted me and the quite comfortable rooms were exactly what I needed after a long day at the office. The beds were so comfortable I wish I could have taken one home with me.... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Necco A, Thank you for your review. We are so happy to hear that our staff was able to make your stay with us better. We try to provide the best customer service and it is to great to hear we were able to do so for you. We hope to see you again soon. Sincerely Guest Services Team More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was a good hotel, but I would only stay for business. We had to call 2 days for an extra set of towels, they only gave us 2 sets and we we're staying in a suite. Breakfast was ok... They don't tell you that they have made to order eggs and omelets, the 2nd day finally saw a waiter... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Junebug21981, Thank you for your feedback. We are truly sorry to hear your stay with us was so satisfactory. We try our best to go above and beyond for all of our guests and it saddens me to hear that we were not able to do so for you. I will definitely pass a long your feedback to the... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2015

The breakfast buffet was pretty good food. The service was average they can do a lot of improvents. One of the waitress talked accros the room, the other wouldn't check up on us frequently. There was a lack of communication. Honestly we got better service from the young man begin up the buffet. He offered to go boxes, asked how... More 

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear JessHearne123, Thank you for your feedback. We apologize that the service we provided was satisfactory. We will definitely pass a long the information and make improvements for our service. Again, we apologize. We aim to be the best and we want nothing less then the best guest service from our staff. We hope you come back and visit us... More 

1 review
1 of 5 stars Reviewed March 21, 2015

I stay here often & the internet is as good as useless. Worse than dial up. This was the experience of everyone I asked in the lounge/bar too. The staff don't seem to think there is a problem either, they just say "you're the first to report it all day" which I do not believe. It's no better if you... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Michaelderry, Thank you for your feedback. We are aware of the wifi issues. We apologize if the staff was not more helpful to you. We have been going through some updates and upgrades with our internet service provider causing a bit of delays with our improvements. We appreciate your feedback and we will improve in every way possible. We... More 

Round Rock, Texas
Top Contributor
119 reviews 119 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed March 18, 2015

I am from Brazil and there Crowne Plaza is the best of the bests, so my expectations were very high. What a deception... besides a well reception area everything else is terrible. The room is full of mold, black spots in the walls and the water in the sink and in the showers smells like rotten fish. It is disgusting... More 

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Donovan S, Front Office Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear mattos_family, I would like to apologize for the experience you had at our hotel. I understand your frustration. We appreciate your feedback so that we may improve. We will address this with our housekeeping department so we can fix this issue right away. We hope you give us a chance again in the future. More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2015

I stayed at this location Friday through Sunday, at first I got a handicap room & wasn't happy about that & they allowed me to change it... Early check in, great food they have a shuttle service as well... My room was nice, the couch was dirty but the staff were great,

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear ShariceTatum, Thank you for much for your review. We apologize you were given a handicap room upon arrival. Unfortunately, when guests check in early we only have a couple rooms available at the time that are clean and ready. We hope that didn't alter the remainder of your stay with us. I will speak to housekeeping about the dirty... More 

Ankeny, Iowa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

I had a great conference here, the staff was really wonderful, especially Ms. Ahmed, she went the extra mile to make sure I was well taken care of. The front desk, the restaurant, everyone was very polite and quick to answer any questions I had. I didn't get a chance to use the shuttle service, but it was nice to... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Lisa W, Thank you so much for your review. We are so happy to hear that our staff was able to go above and beyond for you. We will definitely pass a long the kind words to everyone. We hope you come back and visit us soon, we would love to see you again. Sincerely, Guest Services Team More 

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