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Crowne Plaza Houston Galleria Area

3.5 of 5
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7611 Katy Freeway, Houston, TX 77024
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1 room 1 guest
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Crowne Plaza Houston Galleria Area
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215 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

I attended a business meeting at the Crowne Plaza Houston Galleria and was very impressed with the reception I received. The front desk personnel were most courteous and helpful. This was my first time visiting this hotel and I was unfamiliar with the surroundings. The staff made me feel very comfortable and went out of their way to ensure I... More 

Was this review helpful? Yes
Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Jim G, Thank you for you review. So happy to hear you enjoyed your stay with us and our staff was able to accommodate to you throughout. We hope you come back and see us again soon. Sincerely Guest Services Team More 

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I recently traveled from Virginia Beach, VA for family reunion. We stayed at Crowne Plaza Galleria Area and wow I was blown away with CUSTOMER SERVICE. We encounter a problem while staying at hotel but The General Manager Tom Mathews and Front Office Manager Mark Brockett jump in and quickly solved the issue. They made our stay very special. I... More 

Was this review helpful? Yes
Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Derrick F, Thank you for your review. We are so happy to hear you enjoyed your stay with us. We will definitely pass a long your kind words to our staff. Thank you for choosing the Crowne Plaza Houston Galleria as your hotel to spend your family reunion. We were so honored to be a part of it with... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I keep coming back to this hotel for the staff! Especially George the barman! He smiles all day, can never do enough for you, and is the friendliest staff member I have ever met. An absolute pleasure to see him whenever I come to Houston, and a credit to the hotel chain.

Was this review helpful? Yes
Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Holly H, Thank you for your review. We are so happy to hear that you enjoyed your stay with us. We will definitely pass a long your kind words to George and the rest of the staff. We hope to see you again soon. Sincerely, Guest Services Team More 

Dublin, Ireland
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Located beside a freeway, this hotel is certainly no haven of tranquility. However the staff were first rate, it has a decent bar, the rooms were large and spotless and there is a mall area with a couple of restaurants and a cinema etc on the other side of the freeway.

Was this review helpful? Yes
Yoyo P, Public Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Colin M, Thank you for your review. We are glad you enjoyed your stay with us. We do although apologize that the location of the hotel being of inconvenience for you. We are on one of the major interstates. We hope that doesn't alter your decision to stay with us again. We would love to see you. Sincerely Guest... More 

New York City, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

The wifi in this hotel is pot luck. You can either get it or you can't. It depends on your room location. Staff at front desk are aware and told me that you have to reconnect to a stronger signal out of the 12 options available. Was also told that this is a long standing issue, and the official line... More 

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Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear barneynut, Thank you for your feedback. We apologize for any inconvenience you may have faced during your stay with us. We will pass along your concerns to the appropriate management. We have been going through some upgrades with our network connection and we apologize for the inconveniences. We hope that doesn't reflect your choice to stay with us again... More 

Rocky Mountains, CO
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed the friendliness of EVERY staff member I talked to. They were always warm and inviting, helping with any request I had. The rooms were very comfortable and clean. The A/C struggled a little bit to keep up with the heat and was noisy, but I'm sure in Houston these things get a workout. My friends and I ate... More 

Was this review helpful? Yes
Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear VRodKaraf, Thank you for your review. So happy to hear that your stay and experience with us went so well. We hope you choose to stay with us on your next visit to Houston. We would love to see you again. Sincerely Guest Services Team More 

Houston, Texas
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had to stay here when our power went out for 2 days. The front desk was very nice, and when they heard our story and saw they had availability, they upgraded us to a suite. The bartender was also very nice, and provided great service. I couldn't believe how nice the rooms were for the price (it is in... More 

Was this review helpful? Yes
Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear jjax12, Thank you for your review. We are so glad you enjoyed your stay with us. We will definitely pass a long your kind words to the rest of the staff. We are glad we were able to accommodate to you in such tough times. We understand when power.such an asset,is taken away how hard things become. We are... More 

Marquette, Michigan
1 review
3 of 5 stars Reviewed July 27, 2015

Check in was not that great front desk was understaffed it appeared. First day at Atrium had a terrible waiter but great bartender. Second day at Atrium Juaquin was my waiter and he was fantastic fast service with repeat check ups made up for the day before, Pool area needs more lounge chairs in my opinion but is very clean.... More 

Was this review helpful? Yes
Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Debbie D, Thank you for your review. We apologize for any inconvenience you may have faced during your stay. We feel you might have the wrong Crowne Plaza you are referring to though. We unfortunately do not have an "atrium" nor an employee by the name you referred. Again, we apologize and hope you choose to stay with the... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 14, 2015

I was checking area hotels for family who are coming to visit when I saw this one listed as "Galleria Area". I've lived in Houston for 13 years and never knew this area was considered part of the Galleria. The Galleria is 5 miles away, so if you're expecting it to be a couple blocks, you're in for a surprise.... More 

Was this review helpful? Yes
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Our hotel is located actually two miles from the Galleria Mall - so we consider ourselves in the "area" - we provide free transportation over to the mall and usually it takes less that ten minutes from the hotel. I apologize that you did not like our description, but we are a great award winning hotel and I hope you... More 

2 reviews
1 of 5 stars Reviewed July 13, 2015

This hotel is far from 3 1/2 stars. The bed and sheets were hard as a brick!!! There was also a stain in the bathroom grout that looked like blood...GROSS!!! The area was decent. But the cleanliness of the hotel including the nooks and crannies need to be paid attention to.

Was this review helpful? Yes
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

I sincerely apologize for the problems you had with your stay - I am having our Dir. of HSK review the situation so that nothing like this will happens again. Most of our guest remark on how comfortable our beds are - sorry this was not the case with you and I hope you will give us another chance to... More 

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