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Crowne Plaza Houston Galleria Area

3.5 of 5
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7611 Katy Freeway, Houston, TX 77024
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Crowne Plaza Houston Galleria Area
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Ranked #133 of 469 Hotels in Houston
A recent review
5 of 5 stars reviewed 1 week ago
Scott A
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196 Reviews from our TripAdvisor Community

Traveler rating
    85
    66
    26
    9
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

If you talk to Michel or Jon (dude with the mustache) then you will be guided to all the right places. I travel a lot and stay in a lot of hotels but the customer service (including the cleaning service and the genitorial staff) is bar none one of the tops. I was there 4 nights and felt like regular... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Scott A, Thank you for your review. We will be happy to pass a long your kind words to the rest of the staff. We are glad your stay with us was so great. We hope to see you again soon. Sincerely, Guest Services Team More 

Orange, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I was excited to get a leisurely night away with my husband to rest and rejuvenate. Hotel was nice and clean enough. However, beds were uncomfortable, could hear everything next door, and the room could not be cooled off enough to sleep well. Nothing ruins a night faster for me than hot, sweaty sleeping conditions. I have slept better camping... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear SanLucia, Thank you for your feedback. I am deeply sorry for the troubles you experienced during your stay with us and will talk to our engineering department about looking at all of our AC units to make sure they are working properly to help prevent this problem from happening again. We are sad to hear that you no longer... More 

Braidwood, Australia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

all you need clean comfortable beds and very quite Food available on site even though we didn't use and plenty of restaurants nearby,free on site parking that I would class as secure Staff very friendly and helpful Only negative was it was northwest of city and most things we did including hobby airport were to the south but freeways were... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Peter B, Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again on your next visit to Houston. Sincerely, Guest Services Team More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed April 20, 2015

The staff is very friendly here, the rooms are nice and the beds are very comfortable. They appear to have a nice plush topper on them. The rooms are also well sound proofed compared to other hotels ;-). I heard no other guests and there were several on my floor.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear J W P, Thank you for your review. We are so happy to hear your stay with us was so great. We try to make each guest feel as comfortable home away from home and we are glad we were able to do so for you as well. We hope you come back to see us again on your... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed April 14, 2015

My stay at the Crowne Plaza was a great one, not only was it peaceful, but the staff was helpful and friendly. I am looking forward to staying here again for a good night's rest before any business venture in Houston.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Juan C, Thank you for your review. We are so glad you had such an enjoyable stay with us. We would love to see you again. Sincerely, Guest Services Team More 

Houston, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

clean place. free parking, which saves you a lot compare to hotels actually near the galleria. They also have free shuttles. Very friendly staff. Just book a room on the far side of the freeway, and you won't hear a noise. Comfy bed.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Moh A, Thank you for your review. We apologize for the misinformation that you received about the hotel being close to the galleria. We are on the outskirts of the galleria area about two miles from the Galleria mall itself. We are glad that your stay was yet enjoyable despise that fact. We do hope you come back and... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed April 7, 2015

2 weeks ago I stayed at this hotel for 3 nights, each night I got back from the office the smiling faces of the hotel's staff greeted me and the quite comfortable rooms were exactly what I needed after a long day at the office. The beds were so comfortable I wish I could have taken one home with me.... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Necco A, Thank you for your review. We are so happy to hear that our staff was able to make your stay with us better. We try to provide the best customer service and it is to great to hear we were able to do so for you. We hope to see you again soon. Sincerely Guest Services Team More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 5, 2015

It was a good hotel, but I would only stay for business. We had to call 2 days for an extra set of towels, they only gave us 2 sets and we we're staying in a suite. Breakfast was ok... They don't tell you that they have made to order eggs and omelets, the 2nd day finally saw a waiter... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Junebug21981, Thank you for your feedback. We are truly sorry to hear your stay with us was so satisfactory. We try our best to go above and beyond for all of our guests and it saddens me to hear that we were not able to do so for you. I will definitely pass a long your feedback to the... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2015

The breakfast buffet was pretty good food. The service was average they can do a lot of improvents. One of the waitress talked accros the room, the other wouldn't check up on us frequently. There was a lack of communication. Honestly we got better service from the young man begin up the buffet. He offered to go boxes, asked how... More 

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear JessHearne123, Thank you for your feedback. We apologize that the service we provided was satisfactory. We will definitely pass a long the information and make improvements for our service. Again, we apologize. We aim to be the best and we want nothing less then the best guest service from our staff. We hope you come back and visit us... More 

1 review
1 of 5 stars Reviewed March 21, 2015

I stay here often & the internet is as good as useless. Worse than dial up. This was the experience of everyone I asked in the lounge/bar too. The staff don't seem to think there is a problem either, they just say "you're the first to report it all day" which I do not believe. It's no better if you... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Michaelderry, Thank you for your feedback. We are aware of the wifi issues. We apologize if the staff was not more helpful to you. We have been going through some updates and upgrades with our internet service provider causing a bit of delays with our improvements. We appreciate your feedback and we will improve in every way possible. We... More 

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