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Crowne Plaza Houston Galleria Area

3.5 of 5
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7611 Katy Freeway, Houston, TX 77024
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Crowne Plaza Houston Galleria Area
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256 Reviews from our TripAdvisor Community

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2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

The service was wonderful they treated me like a princess and I was very pleased with the breakfast, specially after my wild night I had with my girl friends I had a king bed and it was very spacey I loved the decor and I will most definitely be back soon !

Helpful?
Thank Royal B
Greenwood, South Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean, and neat. The staff was extremely helpful and accommodating! Our shuttle driver, Yassine, was careful and very courteous. Our time in Houston was made even better by the wonderful staff at the Crown Plaza. We will definitely choose that hotel again.

Helpful?
Thank sallie r
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thanks for the great review and for highlighting all the positive features of our hotel - we have a great team and try hard and I appreciate your comments. More 

Little Rock, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a beautiful property that converted to a Crowne Plaza a few years ago... the owners did a fantastic job remodeling... it has a very upscale feel to it. From what I understand it won a Torchbearer Award from IHG, the highest award they present to their hotels. I checked in on Sunday and the GM was there. I... More 

Helpful?
Thank Al S
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Wow - thanks for the great review - we do have a great team here and I appreciate all of the nice things you said about hotel. The manager you may have spoken to was probably Mark Brockett our guest service manager - I will pass on the comments to him. Thank you again for the great review More 

Greater London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Arrived late in the evening with a TSA locked Samsonite suitcase...very difficult to gain entry but the duty staff - Yassine and Elizabeth were very helpful and friendly...managed to gain access without too much stress.Thanks

Helpful?
Thank raj b
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great view - our front office team is always willing to help! Please come back and stay with us again! More 

Petrer, Spain
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very spacious full equipped rooms . The bathroom is all details like the amenities and good quality hair dryer . Towels are extremely soft , very nice after a massage in the hot shower . Beds are comfortable and pillows too , so the quality of your sleep could not be better ! If you are looking into somewhere for... More 

Helpful?
Thank Hellokittylarue
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you so much for your review - it is always nice to hear guest saying so many positive things about our hotel. We appreciate your comments and hope you will stay with us again when your travels bring you back to Houston. More 

Monterrey, Mexico
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I was pleasantly surprised when checking in. I found this hotel in great shape, nicely renovated and conveniently located. Superstar Staff class: they are awesome. Super great deal, and plus: they do have free parking, free internet (no lousy codes, great speed), happy hour, pool, bar and more. Would return again.

Helpful?
Thank Mauricio A
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Wow - thanks for the great review - it is always our goal to exceed our guest expectations - thank you for the kind comments and I hope you will stay with us again in the future! More 

Baldock, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This Hotel has a great location for the Highway and also a very large mall! Although the Restaurant and Bar has to be the biggest let down! I asked for a Cheeseburger which came out with no cheese then they slapped a slice off cheese on top not even melting it! The Chips and Burger were cold this was down... More 

Helpful?
Thank ronanbarton
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for taking the time to review our hotel - I apologize our food and beverage did not meet your expectations - I will discuss with our F&D Director so we can make improvements. Thank you for your other positive comments and I hope you will stay with us again next time your travels bring you to Houston. More 

Level Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

Just off I 10 ,10 minutes from the Galleria. Very large and clean rooms with free parking. Great bed with a great nights sleep. I would definitely return. A great value with a convenient location. I did not have breakfast but there was excellent coffee in the room.

Helpful?
Thank Bonarrigo
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank for all the positive comments and thank you for taking the time to review us! We have a great team that enjoys serving our guests and I hope you will stay with us again in the future. More 

New York City, New York
1 review
5 of 5 stars Reviewed December 16, 2015

I've never written a review on trip advisor before but just had to say how great the staff are at this hotel. Every single one of them could not be more helpful and polite. Tom Mathews went above and beyond what he needed to do when we had a problem and the shuttle services are second to none. Great hotel.

Helpful?
Thank laggedup
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the excellent review - it was our pleasure to have you as our guest and we hope you will return in the future! More 

Myrtle Beach, South Carolina, Usa
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 16, 2015

We stayed 5 nights and were very impressed with the Crowne Plaza. It was clean, ideally located, and staffed with extremely friendly and helpful people. The restaurant served a wonderful breakfast buffet and dinner, Mary Ann at breakfast and Javier at dinner went out of their way with their friendliness and service. We felt like honored guests from the minute... More 

Helpful?
Thank CRSR4800
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for the great review and mentioning our team members in the restaurant and bar - We always try to exceed guest expectations and I am glad your enjoyed our friendly service! Thank you for being our guest and taking the time to write a review! More 

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