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All 457 Houston hotels

Crowne Plaza Houston Galleria Area

3.5 of 5 Hotel   |   7611 Katy Freeway, Houston, TX 77024 (Great Uptown)
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Ranked #122 of 457 Hotels in Houston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Sandra661 Texarkana, Texas
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174 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texarkana, Texas
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night to attend a Bowl game. Clean! Easy fast check in. Not the best location for attending a football game but the price made it a good deal. Did not find noise to be an issue. Easy on and off Interstate.

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Sandra661, Thank you for your review. We are so happy to hear you enjoyed your stay with us. Being so close to two of the major interstates in Houston makes it very easy for our guests who are traveling. We hope to see you again soon on your next visit to Houston. Sincerely Guest Services Team More 

london
Top Contributor
53 reviews 53 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Typical motorway crowne plaza useful for connections in the are Rooms spacious Pleasant friendly staff. Good breakfast Gym facilities average . Suggest a room at the back of the hotel away from the motorway.

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Prettydelight, Thank you for your review. We are sorry to hear that your stay with us was disturbed due to the freeway noise. Unfortunately the location to the hotel is on one of the most busiest interstates in the city. We would love to see you again and give you the best experience possible. Please do not hesitate to... More 

Lake Charles, Louisiana, United States
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

Everything about this place was great ... If you need to stay close to Herman Memorial Hospital off Katy Freeway ... This place is the best place and morning traffic west to hospital is minimal. The staff was beyond helpful with directions and suggestions

Was this review helpful? Yes 3
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Claude F, Thank you for your review. We are so glad to hear that your stay with us was so accommodating. Our staff strives to give the best guest service and we are happy to know that we could provide that service to you. We hope to see you again on your next visit to Houston. Sincerely, Guest Services... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 16, 2014

This hotel was good for a 3*, clean and the bed was very comfy. Staff were also pleasant. On the downside, the rooms facing the motorway are very noisy as you hear vehicles 24/7. A suitable room facing the back was unfortunately not available when we checked in.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Aroundtheworld_ni, Thank you for taking the time to leave us your feedback. I am glad that we were able to meet your expectations when it comes to our room accommodations and staff. It is regrettable to hear you were not able to fully enjoy your recent stay due to the noise levels and apologize for any inconvenience this may... More 

uk
Top Contributor
183 reviews 183 reviews
85 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed December 15, 2014

Stayed for two nights last week. This hotel is chosen by my employer. Fortunately I had a room facing the opposite way to the freeway so slept well. The room was well appointed and very clean and tidy. On Friday 12 of December went down for breakfast at 6 AM. Staff almost welcoming and obliging even though I had arrived... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear ianbeale, Thank you for taking the time to write a review regarding your recent stay. I am delighted that we were able to meet your expectations when it comes to providing comfortable room accommodations. On the other hand, it is regrettable that the incident during breakfast was a let down and I sincerely apologize for any inconvenience you may... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 10, 2014 via mobile

This hotel has the quality and the standard of the Crown Plaza sisters hotels, very modern, spacious rooms good quality bed. The only big problem is the location ! It's facing a big highway! My room was unfortunately right on the front so all night long I could hear the noise from the traffic passing by and I couldn't sleep... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Stefania T, Thank you for your recent stay with us and for reviewing our property. I am happy that you found our rooms spacious and the beds comfortable. On the other hand, please accept our sincerest apologies for any inconvenience the noise challenges may have caused you. We greatly appreciate your feedback as this gives us the avenue to... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 7, 2014

This is a review for Katy freeway location...the noise is unbelievable. ..you are so close to the freeway you may as well sleep under it! ! And the drapes didn't meet in the window so lights also coming in all night long...the traffic never seems to stop! On a positive all the staff are pleasant. Hotel is not to my... More 

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Michelle D, Thank you for your review. We apologize that your stay wasn't up to par. Unfortunately with our hotel being so close to one of the busiest intersections in the city we understand your frustration. I am very glad that the staff were accommodating to you and hope that the next time you are in Houston you give... More 

england
Contributor
20 reviews 20 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 6, 2014 via mobile

I'm sure this hotel is fine if you get a room at the back of the hotel, but if you are unlucky enough to be given a room at the front of the hotel you had better like the sound of traffic. The hotel is next to a freeway and the rooms are not sound proofed. You can hear every... More 

Was this review helpful? Yes
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your feedback on the Crowne Plaza Houston Galleria. I am sorry to hear that you did not enjoy your stay with us due to the freeway noise. We do understand your concern. Thank you again, Donovan Stephens, General Manager More 

Bristol, UK
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed November 24, 2014

I use IHG hotels regularly for business and holidays. Mainly to collect the reward points but also as generally you are assured a good quality hotel. Crowne Plazas use to be a preferred choice but they have disappointed lately. I booked this hotel with reward points and added extra nights on to the money & points days booked. The IHG... More 

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Titantraveller, First and foremost I would like to apologize for how your stay went. We strive for the utmost best and are so disappointed that we did not reach your expectations. We definitely don't want that to affect your choice to stay with us the next time you are in town. We assure you that we will change your... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2014

Just stayed recently at the CROWNE Plaza and taken back as to how beautiful the new refurbishment is. However it is not the refurbishment that makes the hotel, it's the friendly staff from checkin to checkout. I would particularly like to thank Server Sonia in the restaurant who looked after us at Breakfast. At all times she was tentative, friendly... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Andy G, Thank you for your review. Sonia is one of shining stars here at the Crowne and we are so glad she was able to meet your expectations. We aim to make this hotel home away from home and are so happy we were able to accommodate to you. Next time you are in town we hope you... More 

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Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
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Hotel Style:
#97 Business Hotel in Houston

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