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All 458 Houston hotels

Crowne Plaza Houston Galleria Area

3.5 of 5 Hotel   |   7611 Katy Freeway, Houston, TX 77024 (Great Uptown)
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Crowne Plaza Houston Galleria Area
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Ranked #124 of 458 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Donny D Victoria, Texas
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180 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victoria, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

Friendly and very helpful employees at this hotel. They go above and beyond their dues to accommodate your needs. Very comfortable clean rooms and restaurant and bar on first floor. i would recommend this hotel.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Donny D, Thank you so much for your review. We love to hear that our staff was able to go above and beyond for you. Guests like you make our hotel what it is, so thank you. We hope to see you again soon. We would love to have you. Sincerely Guest Services Team More 

Canterbury, Kent
1 review
1 of 5 stars Reviewed 1 week ago

Awful hotel. So noisy in the middle of no where. Staff pleasant but in affective. Have rung reception twice to complain about the noise in the corridors and adjacent rooms and they have done nothing. Will be complaining g to my company. No overnight room service.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Jamscat10, Thank you for your addressing your concerns with us. We will address these issues with our security. Unfortunately, we are unable to keep people quiet in the corridor before 10pm. We hope you decide to give us another chance and choose to stay with us again. We would love to see you again. Sincerely, Guest Services Team More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

We wish we could have spent more than one night at this hotel. Convenient location. High end ammenities. Nice decor and very clean throughout. Upon arrival, even my 9 yr old son noticed the friendly staff and nice ambiance.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Amy S, Thank you so much for your review. I will definitely pass along these kind words to the rest of the staff. We are so happy to hear that you enjoyed your stay with us. We would love to have you and your family stay with us again. Sincerely Guest Services Team More 

London, United Kingdom
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel with comfy rooms but a bit in the middle of nowhere. The hotel is described as being in the galeria area but is some distance from the galeria mall. The rooms are cosy with modern decor and clean. The TV channels are not the best though as they are quite limited and I have never seen so many... More 

Was this review helpful? Yes
Donovan S, Front Office Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Theidco, Thank you for your review. We appreciate your feedback and apologize for all the unfortunate disruptions you had on your stay with us. We have had minor issues with our internet that we have resolved, unfortunately our hotel being on one of the major interstates we always seem to have traffic in our area. We hope next time... More 

Top Contributor
190 reviews 190 reviews
34 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My assistant booked this hotel as it was in the Galleria area (I had appointments there), but it is a small drive away. Although staff is friendly and rooms quiet (surprising as they are located right on Katy Freeway) they had two major flaws during the stay: the whole room-key software collapsed so staff had to issue a new card... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear GerardoFoodie, Thank you for your review. We appreciate your understanding during your stay with us. We are glad you enjoyed your stay with us. Yes, unfortunately we were having a bit of technical difficulties at the time. We had a yearly system upgrade which caused the glitch you experienced. We hope you will give us another chance and stay... More 

San Antonio, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was in a bind and needed to make a quick reservation in Houston and in this area of town....so I pulled the trigger and made it here. That evening, I had time to read some of the previous reviews about the noise of the freeway....I did not any problems....but my room was also at the very back of the... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear SchneiderSATX, Thank you for your review. We are so glad that we were able to accomodate to you when you were in such a bind. We hope you come by and see us soon. We would love to see you again. Sincerely Gues Services Team More 

Texarkana, Texas
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 9, 2015

We stayed here for one night to attend a Bowl game. Clean! Easy fast check in. Not the best location for attending a football game but the price made it a good deal. Did not find noise to be an issue. Easy on and off Interstate.

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Sandra661, Thank you for your review. We are so happy to hear you enjoyed your stay with us. Being so close to two of the major interstates in Houston makes it very easy for our guests who are traveling. We hope to see you again soon on your next visit to Houston. Sincerely Guest Services Team More 

london
Top Contributor
66 reviews 66 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 7, 2015

Typical motorway crowne plaza useful for connections in the are Rooms spacious Pleasant friendly staff. Good breakfast Gym facilities average . Suggest a room at the back of the hotel away from the motorway.

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Prettydelight, Thank you for your review. We are sorry to hear that your stay with us was disturbed due to the freeway noise. Unfortunately the location to the hotel is on one of the most busiest interstates in the city. We would love to see you again and give you the best experience possible. Please do not hesitate to... More 

Lake Charles, Louisiana, United States
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 18, 2014

Everything about this place was great ... If you need to stay close to Herman Memorial Hospital off Katy Freeway ... This place is the best place and morning traffic west to hospital is minimal. The staff was beyond helpful with directions and suggestions

Was this review helpful? Yes 3
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Claude F, Thank you for your review. We are so glad to hear that your stay with us was so accommodating. Our staff strives to give the best guest service and we are happy to know that we could provide that service to you. We hope to see you again on your next visit to Houston. Sincerely, Guest Services... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 16, 2014

This hotel was good for a 3*, clean and the bed was very comfy. Staff were also pleasant. On the downside, the rooms facing the motorway are very noisy as you hear vehicles 24/7. A suitable room facing the back was unfortunately not available when we checked in.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Aroundtheworld_ni, Thank you for taking the time to leave us your feedback. I am glad that we were able to meet your expectations when it comes to our room accommodations and staff. It is regrettable to hear you were not able to fully enjoy your recent stay due to the noise levels and apologize for any inconvenience this may... More 

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Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
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Hotel Style:
#115 Business Hotel in Houston

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