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All 452 Houston hotels

Crowne Plaza Houston Galleria Area

3.5 of 5 Hotel   |   7611 Katy Freeway, Houston, TX 77024 (Great Uptown)
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Ranked #85 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Rebecca C La Grange, Texas, United States
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157 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Grange, Texas, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel has been completely remodeled. Free parking and free WiFi. Lovely banquet rooms. I love the pool and fire pit area. Room service is quick and not super expensive. I had the crab cake salad and it was great. The bar and lounge area is very nice, with lots of tv's to either watch sports or keep up with... More

Was this review helpful? Yes
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your excellent Trip Advisor review of the Crowne Plaza Houston Galleria Area. We are happy that are loyal to us when you are visiting Houston. It sounds like you enjoy many of our amenities when you are here and we are happy to be of service to you. We look forward to welcoming you back again soon... More

Aberdeenshire, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Another great stay in Houston. A few minor issues that were addressed and exceeded my expectations. I've been staying here over the past 18 months averaging at least a week a month and with few exceptions I would not even consider an alternative property! As I noted in an earlier review as far as has been my experience it is... More

Was this review helpful? Yes
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your excellent TripAdvisor review of the Crowne Plaza Houston Galleria Area. We are very happy to have your continued business. We are glad to know that our front desk staff is always accommodating and I will pass the compliments on to all of them. As for Mary Ann, all of us here know what a special gem... More

Bryan, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

We recently booked a presidential suite for a bachlorett weekend and at check in the bride and I split the room charge wich was $240 each. Had the party and the next morning checked out and the hole time my account was only charged the $240. Monday I logged on to my account and I was charged for the full... More

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Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

I am very sorry for the issue that occurred. To my understanding you spoke with our front office manager on Monday and he resolved the overcharged situation for you. If it has not been handled to your satisfaction please call me directly at the hotel. Thank you Donovan Stephens General Manager More

Atlanta
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2014 via mobile

Overall the hotel waswas clean and the rooms were big and spacious. If your room is located on the freeway side and you'r not that tired you could hear some light traffic. The pool didn't smell very clean and there's no jaccuzi. We got the free breakfast with the room and it was quite good and delicious with just about... More

Was this review helpful? Yes 2
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your Trip Advisor review of the Crowne Plaza Houston Galleria Area. We are happy to know that you enjoyed your stay with us and our breakfast offerings. We are also glad that you took advantage of our complimentary shuttle service. We do apologize for the issues with the elevators. We are in the process of replacing our... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 22, 2014

The reason this is my favorite hotel right now is because the room is similar to Hotel Dereck at half the cost. The decor was a nice setup. The bar was well worth the time you may spend there. The pool was outside and has a tropical feel to it

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you very much for your excellent review of the Crowne Plaza Houston Galleria Area. We especially like the comparison to the Hotel Dereck! We are so happy that you found our decor to be nice and that you enjoyed our bar and pool area. We look forward to welcoming you back to your new favorite hotel soon! Thanks again,... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

I am very satisfied/ pleased with my stay. It was my husband's first time staying at a Hotel and I am so happy I chose Crowne Royal to be the first experience for him. It is beautiful, lovely and most important VERY CLEAN! The décor is just beautiful; love the colors! Our sons (6 y/o & 2 y/o) had fun... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your excellent review of the Crowne Plaza Houston Galleria Area. We are very happy to know that you and your family had a great stay with us. Thank you for your comments on our decor and we look forward to welcoming you again! Thanks again, Donovan Stephens, General Manager More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 3, 2014

Very helpful and friendly staff. My room was large, nice and clean and it had a very comfortable king size bed. Good wifi. There was no fridge/cooler in my room but some of my colleagues say they had one in their room, so perhaps this facility is on request. Despite the extreme outside heat, the aircon worked very well and... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your Trip Advisor review of the Crowne Plaza Houston Galleria Area. We are happy to hear that you found our staff to be friendly and our guest rooms to be comfortable. Although you rated our location as only a two on a five scale, I am glad to know that you found the nearby retail area to... More

College Station, Texas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2014

We stayed for a night at this property after a late flight. The hotel is quite easy to find, being on the I-10 opposite Ikea. Beware not to miss it, though: you'll have to make quite a big loop to get back to the hotel. Check-in was straightforward and the room was clean, comfortable, and actually pretty luxurious. We were... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your Trip Advisor review of the Crowne Plaza Houston Galleria Area. We are very happy to hear that you enjoyed our luxurious rooms and our wonderful amenities, such as the pool. We are glad that you were also able to enjoy breakfast in our restaurant. We look forward to seeing you again on your next trip to... More

Utah
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 31, 2014

I spend around 20 nights a year at this hotel and usually it's pretty good. However, this time was not acceptable. Huge hairs in my bed, 2 nights were spent tracking someone down after 11PM because no shower towels were left in my room, the front desk was unapologetic and unresponsive. Time to try out a few other hotels next... More

Was this review helpful? Yes 1
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your feedback on this recent visit to the Crowne Plaza Houston Galleria Area. We appreciate your business and I can personally say that the issues you encountered on this most recent trip are unacceptable. I will immediately address these issues with both our housekeeping and our front desk staff. I would love to welcome you back and... More

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 26, 2014

Hotel overall is nice with a clean modern lobby and wifi is reliable except you have to login to multiple hot spots based on the floor your staying on. The room I had was 357 and is on the I-10 Interstate side of the property and was very loud with traffic noise. The A/C was set on 60 when I... More

Was this review helpful? Yes
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your valuable feedback on your stay at the Crowne Plaza Houston Galleria Area. We apologize for the housekeeping issues that you encountered and I will personally make sure that these are addressed with our housekeeping staff immediately. We are glad to know that you chose to join our IHG Rewards Club and were able to enjoy our... More

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Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
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