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All 456 Houston hotels

Crowne Plaza Houston Galleria Area

3.5 of 5 Hotel   |   7611 Katy Freeway, Houston, TX 77024 (Great Uptown)
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Ranked #119 of 456 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Claude F Lake Charles, Louisiana, United States
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171 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Charles, Louisiana, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Everything about this place was great ... If you need to stay close to Herman Memorial Hospital off Katy Freeway ... This place is the best place and morning traffic west to hospital is minimal. The staff was beyond helpful with directions and suggestions

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Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel was good for a 3*, clean and the bed was very comfy. Staff were also pleasant. On the downside, the rooms facing the motorway are very noisy as you hear vehicles 24/7. A suitable room facing the back was unfortunately not available when we checked in.

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uk
Top Contributor
177 reviews 177 reviews
82 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed for two nights last week. This hotel is chosen by my employer. Fortunately I had a room facing the opposite way to the freeway so slept well. The room was well appointed and very clean and tidy. On Friday 12 of December went down for breakfast at 6 AM. Staff almost welcoming and obliging even though I had arrived... More 

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London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel has the quality and the standard of the Crown Plaza sisters hotels, very modern, spacious rooms good quality bed. The only big problem is the location ! It's facing a big highway! My room was unfortunately right on the front so all night long I could hear the noise from the traffic passing by and I couldn't sleep... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a review for Katy freeway location...the noise is unbelievable. ..you are so close to the freeway you may as well sleep under it! ! And the drapes didn't meet in the window so lights also coming in all night long...the traffic never seems to stop! On a positive all the staff are pleasant. Hotel is not to my... More 

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england
Contributor
20 reviews 20 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I'm sure this hotel is fine if you get a room at the back of the hotel, but if you are unlucky enough to be given a room at the front of the hotel you had better like the sound of traffic. The hotel is next to a freeway and the rooms are not sound proofed. You can hear every... More 

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Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your feedback on the Crowne Plaza Houston Galleria. I am sorry to hear that you did not enjoy your stay with us due to the freeway noise. We do understand your concern. Thank you again, Donovan Stephens, General Manager More 

Bristol, UK
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I use IHG hotels regularly for business and holidays. Mainly to collect the reward points but also as generally you are assured a good quality hotel. Crowne Plazas use to be a preferred choice but they have disappointed lately. I booked this hotel with reward points and added extra nights on to the money & points days booked. The IHG... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Titantraveller, First and foremost I would like to apologize for how your stay went. We strive for the utmost best and are so disappointed that we did not reach your expectations. We definitely don't want that to affect your choice to stay with us the next time you are in town. We assure you that we will change your... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Just stayed recently at the CROWNE Plaza and taken back as to how beautiful the new refurbishment is. However it is not the refurbishment that makes the hotel, it's the friendly staff from checkin to checkout. I would particularly like to thank Server Sonia in the restaurant who looked after us at Breakfast. At all times she was tentative, friendly... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Andy G, Thank you for your review. Sonia is one of shining stars here at the Crowne and we are so glad she was able to meet your expectations. We aim to make this hotel home away from home and are so happy we were able to accommodate to you. Next time you are in town we hope you... More 

Los Angeles, California
Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I recently stayed at this crowne plaza and had an amazing stay. The hotel itself is very hip and trendy and right across the highway from several restaurants and things to do from a comedy club to movie theater. Being a platinum member, the hotel staff upgraded me to a larger room on the sixth floor and most of all... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Manual S, Thank you for your review. We are so glad you enjoyed your stay with us. We appreciate you being a loyal member with us and hope the next time you are in town you choose to stay here at the Crowne Plaza Galleria. We would love to see you again. Sincerely Guest Services Team More 

Chester, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 9, 2014

Can't fault the staff at the Crowne Plaza Galleria... They work tirelessly at trying to ensure that everything is done for you. But they are working with a distinctively average hotel. I think the problem might be it's middle of nowhereness and the fact that there is seemingly nothing around. Highlights... It's a short walk to LA Fitness. Downsides. Get... More 

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Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for your feedback. We are glad to know that our staff was able to make your stay with us more pleasant. We realize that our location is not favorable to walking to area activities, as Houston is a large and spread out city, but we hope that you were able to make use of our shuttle service for... More 

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Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
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Hotel Style:
#93 Business Hotel in Houston

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