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Crowne Plaza Houston Galleria Area

3.5 of 5
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7611 Katy Freeway, Houston, TX 77024
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Crowne Plaza Houston Galleria Area
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Ranked #125 of 469 Hotels in Houston
A recent review
4 of 5 stars reviewed 2 weeks ago
mexicoduke mexico
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201 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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mexico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a business trip with my husband, where we stayed in this hotel June 10 / 2015. Getting a little bit late at night our check in , couldn´t get a room a far from the highway (review that I had read in tripadvisor) ..so the next morninig I went to talk to them... the General Manager , Mr... More 

Was this review helpful? Yes 2
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Mexicoduke, Thank you so much for your review. We are so happy to hear that your stay with us was so great. We are glad any mishaps you may have faced were quickly resolved. We strive on going above and beyond for our guests and are ecstatic we were able to do so for you. We hope you come... More 

Sheffield, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

i recently stayed at the hotel through work . The hotel was comfortable & clean . However the level of customer service was excellent . The staff went out of their way to provide friendly & professional service . The general manager of the hotel Tim Mathews went the extra mile in helping me sort out a personal matter not... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear dognose-1, Thank you for your review. We are so happy to hear that our staff, especially our general manager was able to go above and beyond for you. We strive for the best customer service and we are glad we were able to achieve that. We hope to see you again soon and thank you for staying at the... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a hotel I regularly stay at and always meets or exceeds my expectations. It sits right next to the busy Katy FWY and so some of the rooms can suffer with traffic noise especially when it's wet outside. The staff here are friendly, professional, and will go out of their way to help you, or figure out a... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear smd744, Thank you for your review. We are glad to hear we are your go to hotel in Houston. We love to have all of our guests come back and see us. We are happy to hear we were able to exceed expectations for you on your stay, and we hope to do so every time you are in... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was recently back in Houston for work and was grateful to be put up in the Crowne Plaza (Galleria). Compared to some other alternatives this is the best best. The Hotel is clean (always a must) with modern decor and attentive staff. Parking is plentiful and the Hotel is conveniently located just off the freeway. You'll need a car... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Traveler_Jeremy, Thank you for your review, I am glad that you enjoyed your stay with us! I will be sure to pass along your compliments to the rest of the staff here. They always enjoy hearing how they have helped improve someone's stay, whether it's how well they have cleaned or how attentive they were to your needs! I... More 

1 review
5 of 5 stars Reviewed May 27, 2015 via mobile

If you talk to Michel or Jon (dude with the mustache) then you will be guided to all the right places. I travel a lot and stay in a lot of hotels but the customer service (including the cleaning service and the genitorial staff) is bar none one of the tops. I was there 4 nights and felt like regular... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Scott A, Thank you for your review. We will be happy to pass a long your kind words to the rest of the staff. We are glad your stay with us was so great. We hope to see you again soon. Sincerely, Guest Services Team More 

Orange, Texas
2 reviews
3 of 5 stars Reviewed May 17, 2015 via mobile

I was excited to get a leisurely night away with my husband to rest and rejuvenate. Hotel was nice and clean enough. However, beds were uncomfortable, could hear everything next door, and the room could not be cooled off enough to sleep well. Nothing ruins a night faster for me than hot, sweaty sleeping conditions. I have slept better camping... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear SanLucia, Thank you for your feedback. I am deeply sorry for the troubles you experienced during your stay with us and will talk to our engineering department about looking at all of our AC units to make sure they are working properly to help prevent this problem from happening again. We are sad to hear that you no longer... More 

Braidwood, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 4, 2015

all you need clean comfortable beds and very quite Food available on site even though we didn't use and plenty of restaurants nearby,free on site parking that I would class as secure Staff very friendly and helpful Only negative was it was northwest of city and most things we did including hobby airport were to the south but freeways were... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Peter B, Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again on your next visit to Houston. Sincerely, Guest Services Team More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed April 20, 2015

The staff is very friendly here, the rooms are nice and the beds are very comfortable. They appear to have a nice plush topper on them. The rooms are also well sound proofed compared to other hotels ;-). I heard no other guests and there were several on my floor.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear J W P, Thank you for your review. We are so happy to hear your stay with us was so great. We try to make each guest feel as comfortable home away from home and we are glad we were able to do so for you as well. We hope you come back to see us again on your... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed April 14, 2015

My stay at the Crowne Plaza was a great one, not only was it peaceful, but the staff was helpful and friendly. I am looking forward to staying here again for a good night's rest before any business venture in Houston.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Juan C, Thank you for your review. We are so glad you had such an enjoyable stay with us. We would love to see you again. Sincerely, Guest Services Team More 

Houston, Texas
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

clean place. free parking, which saves you a lot compare to hotels actually near the galleria. They also have free shuttles. Very friendly staff. Just book a room on the far side of the freeway, and you won't hear a noise. Comfy bed.

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Moh A, Thank you for your review. We apologize for the misinformation that you received about the hotel being close to the galleria. We are on the outskirts of the galleria area about two miles from the Galleria mall itself. We are glad that your stay was yet enjoyable despise that fact. We do hope you come back and... More 

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