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All 447 Houston hotels

Crowne Plaza Houston Galleria Area

3.5 of 5 Hotel   |   7611 Katy Freeway, Houston, TX 77024 (Great Uptown)
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Ranked #80 of 447 hotels in Houston
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129 people have reviewed this hotel

Traveler rating
    61
    43
    14
    7
    4
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19
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48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent the weekend and had a very enjoyable stay. Staff was friendly and always greeted us, whether it was valet, front desk or even house keeping. I'm a city girl, so the hum from the highway provided a nice white noise to sleep. Beds were amazingly comfy, and the a/c was cold!

Was this review helpful? Yes
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Amber Jewel128, Thank you for commenting on your stay we love to hear that our staff was friendly and welcoming. Like you I enjoy the white noise that the traffic provides but we also have half of our room facing the back and part of the Crowne Sleep program we have ear plugs available at the desk More

Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

It's a brand new property so it is an updated property. I wish it had covered parking but the suit room was properly priced and big (2 living room and bed room). I paid $216 for a room that would cost $475 or more anywhere else in the Galleria area. Full bar and restaurant. I did not use the pool... More

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Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Craig B_123, Thank you for staying with us and for taking the time to complete a survey. We agree, we are a great hotel for business travel. Our rates our very competitive in the market and the inclusion of the complimentary parking and internet make us a great value. On your next visit we hope you will have time to... More

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was nice, staff was friendly, informing, and helpful. The bed was comfortable, bathroom was nice, decent tv channels, and free parking. Valet parking is $10. It's near the Galleria, and across the freeway from the Marq E Center. There's a large sofa and footrest in the room as well. The hotel has a bar area, breakfast options, and room... More

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Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Thank you for staying with us and for taking the time to review our property. We are happy to read that you found our rooms comfortable and our staff enjoyable to interact with. More

Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Had a great stay. Rooms immaculately clean, and along with the public areas had a contemporary and relaxing decor. Special mention to some of the staff, Whitney at reception could not have been more helpful in assisting me with a number of queries, despite her being so busy, and Mark was equally helpful and friendly just prior to check out.... More

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Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Jeff K, Thank you for staying with us and for commenting on some of our staff members we will be sure to pass on your comments to Whitney and the rest of the staff. We have a wonderful hotel and a great service staff and we are glad to see that they had a positive impact on your visit. More

Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a very nice and new hotel. The pool is really nice and the exercise room is very clean. We are priority club members and got upgraded to a suite, which was very nice! Internet service had no problems. Everything was very clean. One of the best hotels that my family has stayed at!

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Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

WAHBS, Thank you for staying with us and for the "Wonderful Stay " review. We think we have a beautiful hotel with a great group of staff members that take great pride in the service they provide. We understand that Houston has many great hotels and it is nice to hear that you consider us one of the best. I... More

Plymouth
Top Contributor
197 reviews 197 reviews
56 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As a platinum IHG member I was welcomed with a complimentary bag with water and some other bits and pieces. We also appear to have had an upgrade to a suite with two large rooms on the top floor. This was a welcome surprise. Having a room next to the freeway was not a big deal and we both slept... More

Was this review helpful? Yes 1
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

David M, Thank you for staying with us and for the review of our property. We do our best to upgrade our IHG Reward members when possible and I was happy to see that we upgraded your room during your stay. Our staff is very friendly and always happy to help make our customers feel welcome and at home. We... More

San Antonio, Texas, United States
Top Contributor
82 reviews 82 reviews
37 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 12, 2014

I stayed 3 nights in a standard room with a king size bed. The front desk staff was very friendly and welcoming when I checked in and my room was large with a couch and ottoman. The room is modern and updated with a nice flat screen TV and the bathroom is a good size with spacious granite countertops. The... More

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Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Jamie Z, Thank you for staying with us and for the wonderful review of our property. We have a great location and it is easy to make your way around the city from our hotel. Our rooms are clean and comfortable and while we have heard from customers concerned about our location near the highway based on our feedback it... More

Killeen, Texas
Top Contributor
79 reviews 79 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 9, 2014

To start off on a positive note, the front desk staff are very welcoming and friendly. They were great helping us with any questions or concerns. The rooms are very clean and comfortable.. And the bathrooms are very modernized. My biggest complaint was the noise level at night. We had a room next to the interstate and it was extremely... More

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Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Beth D, We are sorry our location to the highway was a detractor on your stay as if may aware of your concern I am sure our front desk staff would have moved you to a quieter location. Yes, guest noise is mostly out of our control but we are happy to see that once notified our staff responded and... More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 5, 2014

I stayed at this hotel for one night, and, overall, this was a nice hotel, about 10 minutes from the Galleria, with a friendly staff. And, yes, right off the freeway, but my room was to the back and had no freeway noise. I also thought the room was nice. HOWEVER, I unfortunately experienced an ant issue in my room,... More

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Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

We are sorry to hear that you had ants invade your stay with us and we took immediate action once we were aware of the pests. We do have a very extensive pest control program with a nationally recognized company and we will continue to work on making sure this does not happen again. More

Stone, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 17, 2014

This is a good hotel for the money. Pretty good location, although not exactly in the galleria, but they do run a shuttle service. Good sized rooms and helpful staff. The only slight downside is the restaurant which was a little overpriced for the quality of food.

Was this review helpful? Yes
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Racingjohn789, Thank you for staying with us and for the overall positive review. We constantly look for ways to improve not only our service but our food offerings . we will review your comments with our culinary staff and see how we can improve before your next stay! More

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Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #80 of 447 hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Official Description (provided by the hotel):
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 
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