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Crowne Plaza Houston Galleria Area

3.5 of 5
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7611 Katy Freeway, Houston, TX 77024
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Crowne Plaza Houston Galleria Area
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Ranked #152 of 470 Hotels in Houston
A recent review
3 of 5 stars reviewed 1 week ago
Debbie D Marquette, Michigan
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marquette, Michigan
3 of 5 stars Reviewed 1 week ago NEW

Check in was not that great front desk was understaffed it appeared. First day at Atrium had a terrible waiter but great bartender. Second day at Atrium Juaquin was my waiter and he was fantastic fast service with repeat check ups made up for the day before, Pool area needs more lounge chairs in my opinion but is very clean.... More 

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Yoyo P, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Debbie D, Thank you for your review. We apologize for any inconvenience you may have faced during your stay. We feel you might have the wrong Crowne Plaza you are referring to though. We unfortunately do not have an "atrium" nor an employee by the name you referred. Again, we apologize and hope you choose to stay with the... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was checking area hotels for family who are coming to visit when I saw this one listed as "Galleria Area". I've lived in Houston for 13 years and never knew this area was considered part of the Galleria. The Galleria is 5 miles away, so if you're expecting it to be a couple blocks, you're in for a surprise.... More 

Was this review helpful? Yes
Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

Our hotel is located actually two miles from the Galleria Mall - so we consider ourselves in the "area" - we provide free transportation over to the mall and usually it takes less that ten minutes from the hotel. I apologize that you did not like our description, but we are a great award winning hotel and I hope you... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel is far from 3 1/2 stars. The bed and sheets were hard as a brick!!! There was also a stain in the bathroom grout that looked like blood...GROSS!!! The area was decent. But the cleanliness of the hotel including the nooks and crannies need to be paid attention to.

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Tom M, General Manager at Crowne Plaza Houston Galleria Area, responded to this review

I sincerely apologize for the problems you had with your stay - I am having our Dir. of HSK review the situation so that nothing like this will happens again. Most of our guest remark on how comfortable our beds are - sorry this was not the case with you and I hope you will give us another chance to... More 

Los angeles
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

All in all, it's a decent hotel, nothing quite special. I think overall, this place would be so much better had the staff been friendlier. I didn't think the staff was particularly warm or anything. Just your standard hotel, but I've had much better CP experiences in the past. PROS: 1. Lobby seemed pretty fresh in terms of newness, but... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear James L, Thank you for your feedback. We apologize that your stay with us was not up to mark. We telly do Alfie for the inconvenience you faced during your stay. We will definitely speak to our entire staff so we can improve our customer service. We want to strive for the best and we will make the improvements... More 

Perth, Australia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed Oct 2013. Well i don't know if it was normal, but our taxi driver from the airport could not locate this hotel at all. I think the GPS was saying it was located along the main highway, but really its on the street parallel to the highway and its hard to see it. But the taxi driver was going... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear 231charley, Thank you for your review. We apologize for any inconvenience you may have faced to get to our hotel, we truly apologize. We will definitely take a look and see where the issue lies. We don't want our guests to have any problem arriving to our hotel. In regards to your stay here we are happy to hear... More 

Jersey, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

My CEO recently stayed here during conference week, and had his clothing went missing, and the manager in charge will not attempt to investigate what happened, despite the fact that Housekeeping found them, then lost them? Despite repeated attempts to contact the hotel via email, letter and phone calls, nothing has been done!! None of our Executive team will ever... More 

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Donovan S, Front Office Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear srjadmin, Thank you for your feedback. We are truly sorry to hear the inconvenience you and your CEO have faced after their stay with us. We definitely don't want that to affect your future plans to stay at our hotel. We will definitely investigate the situation and soak to the proper management to get this issue resolved as soon... More 

washington, DC
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

right by the highway, so convenient for travel. but the roar of the road makes all outdoor spaces, including the small pool area, unpleasant. the lobby would be nice but for the annoying presence of the intolerable fox newscasters. service staff is nice. the rooms are reasonable, although the price varies tremendously by day. we did not eat in the... More 

Was this review helpful? Yes 1
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear fishless, Thank you for your review. We apologize for any inconvenience you faced during your stay. We are sorry to hear you weren't able to eat at our amazing restaurant. We hope the next time you are in town we hope you will be able to facilitate our hotel in every way. We would love to see you again... More 

mexico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 19, 2015

It was a business trip with my husband, where we stayed in this hotel June 10 / 2015. Getting a little bit late at night our check in , couldn´t get a room a far from the highway (review that I had read in tripadvisor) ..so the next morninig I went to talk to them... the General Manager , Mr... More 

Was this review helpful? Yes 2
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear Mexicoduke, Thank you so much for your review. We are so happy to hear that your stay with us was so great. We are glad any mishaps you may have faced were quickly resolved. We strive on going above and beyond for our guests and are ecstatic we were able to do so for you. We hope you come... More 

Sheffield, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 19, 2015

i recently stayed at the hotel through work . The hotel was comfortable & clean . However the level of customer service was excellent . The staff went out of their way to provide friendly & professional service . The general manager of the hotel Tim Mathews went the extra mile in helping me sort out a personal matter not... More 

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Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear dognose-1, Thank you for your review. We are so happy to hear that our staff, especially our general manager was able to go above and beyond for you. We strive for the best customer service and we are glad we were able to achieve that. We hope to see you again soon and thank you for staying at the... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 18, 2015

This is a hotel I regularly stay at and always meets or exceeds my expectations. It sits right next to the busy Katy FWY and so some of the rooms can suffer with traffic noise especially when it's wet outside. The staff here are friendly, professional, and will go out of their way to help you, or figure out a... More 

Was this review helpful? Yes
Donovan S, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review

Dear smd744, Thank you for your review. We are glad to hear we are your go to hotel in Houston. We love to have all of our guests come back and see us. We are happy to hear we were able to exceed expectations for you on your stay, and we hope to do so every time you are in... More 

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