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Fairfield Inn & Suites Houston Hobby Airport

2.5 of 5 8730 Gulf Freeway, Houston, TX 77017 (Formerly Holiday Inn Express Houston - Hobby Airport)
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Fairfield Inn & Suites Houston Hobby Airport
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Fairfield Inn & Suites Houston Hobby Airport
Fairfield Inn & Suites Houston Hobby Airport
Fairfield Inn & Suites Houston Hobby Airport
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74 reviews from our community

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    12
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Fairfield Inn & Suites Houston Hobby Airport
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Westchester, Illinois
1 review
4 of 5 stars Reviewed May 28, 2013

The hotel staff were very friendly and Patricia, who worked in the breakfast area, was GREAT! The room was average at best. The mattress was worn out or should be rotated at least. The air-condition worked great and the TV was nice.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hi Snake01: Thank you for your honest feedback. I am glad that we met your standards in relation to service, but missed the ball on the comfort of your stay. You will be excited to hear that we will be renovating the property later on this year. With our unparalleled service, our hotel can't be beat! Best, Rachel Miller More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

All hotels are pretty much the same. This hotel has a really good location and is nice and clean. What distinguishes this hotel is that there is a wonderful lady named Patricia who serves the guests during Happy Hour and Breakfast. She is friendly, charming and helpful. If every employee - in any job - was as positive and upbeat... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hi Hammerin4056: Thank you for taking the time to recognize Patricia. She takes great pride in her work and we are lucky to have her. I always believe it is the people that make the hotel experience and Patricia definitely set that example. We appreciate your loyalty. Best, Rachel Miller More 

Los Angeles, California
Top Contributor
56 reviews 56 reviews
52 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed May 8, 2013

This place was almost what I would consider a dump. The hotel is outdated, in a bad location, noisy, not clean, and does not have the best staff. The furniture does not match, and there were stains everywhere (see pictures). The bathroom and bedding was not clean. Breakfast was the only positive part of the stay. Airport shuttle is in... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hello VPNor: I am very sorry to hear about your stay at the hotel. Based on previous reviews, we hold cleanliness to its highest standards and missed the ball for you. It seems that you did not enjoy many parts of your experience at the hotel. The pictures represented are not indicative of the hotel's performance and product. Our location... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 28, 2013

Check in process was fine, and the attendant was very courteous. Hallways are sort of dark, and the elevator makes you want to consider the stairs. Room could be much improved just by way of rewiring the lighting. Only light that comes from a switch is right at the door and in the bathroom. The seating area and bedroom area... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Dear Audra K: Thank you for your candid feedback regarding your stay. I am happy to hear that our staff was courteous during your stay. I apologize for any lighting issues and will look to improve based on your feedback. We will be undergoing a renovation late this year that should address any concerns that you may have. We look... More 

Findlay, OH
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 24, 2013

I arrived at the HIX at Hobby Airport on Monday Afternoon. I was greeted by a friendly staff and my room was waiting for me. I stayed two nights. Breakfast in the dining room was included with my room. You could choose from the abundant buffet or order from the menu. The wait staff was prompt and always willing to... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hello Jim R: We appreciate the kind words and are glad that you enjoyed your stay with us. Cleanliness and service is our priority and it is evident we did our job for you. We hope to see you again soon! Regards, Rachel Miller More 

OKC, OK
1 review
5 of 5 stars Reviewed March 25, 2013

My family & I recently stayed at this HIXPress for 4-nights & 5-days. The hotel staff was exceptional (for the most part), however, the Breakfast/Appetizer Host was above exceptional. Patricia, I believe was her name, seem to go above and beyond with the guests. She was very friendly and had lots of suggestions for things to do on vacation. I... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hi Janet B: Thank you for the compliments about our hotel and staff. We are happy that you enjoyed your stay with us. I think Patricia has become a celebrity on Tripadvisor! She loves her job and it is evident based on the impression she has made. We hope to see you again in the near future. Best, Rachel Miller More 

Denver, Colorado
2 reviews
5 of 5 stars Reviewed March 19, 2013

I have been a regular guest at the above Holiday Inn Express. Part of the reason I come back is that their breakfast host, Patricia, is to be commended many times over. Besides serving a delicious breakfast she works very hard to keep the offerings well stocked and had done a great job with a variety of breakfast. Plus, she... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hello ottoburren1: Thank you for taking the time to recognize Patricia and for your loyalty to our hotel. Our team really follows Patricia's hard work ethic and passion for the hotel. It is always satisfying to know that a team member is a reason for your continuous return. We look forward to seeing you again soon. Regards, Rachel MIller More 

Beaumont, Texas
1 review
5 of 5 stars Reviewed February 27, 2013

I took my State Board Exam for my RN License on the 20th of Feb. I stayed at your Hotel on the 19th so that I could stay close to the testing center. I have stayed in a lot of hotels in my life, and I could tell you some horror stories. However, my friend and I had an excellent... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hi Madeline8265: Firstly, congratulations on passing your RN exam! We are proud of you and glad that we made your stay relaxing in preparation for the test. We are located very close by to the testing center as well. Our sheets are extremely comfortable and brand new. Patricia and Abraham work hard to pleased each and every guest and they... More 

Denton, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

I stay here about once a month and have traveled and stayed in many hotels around the country. Patricia, who works the breakfast nook, is the best server that I have ever crossed. She loves her job and it shows in the quality of food they serve. Great job!

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Clint H: Wow! Patricia made your day as well. She was pleased to hear your comments. The team works hard to please each and every guest. We look forward to seeing you again next month. Sincerely, Rachel Miller More 

Columbus, Ohio
Top Contributor
116 reviews 116 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 19, 2012

Stayed here due to a super early flight from Hobby.... barely stayed for 8 hours, and thank god. It was not updated or contemporary. Location is prime, but otherwise they are just taking advantage of folks who need to stay by the airport. The front desk was fairly slow on check in etc. The heater/cooling didn't work very well, and... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Hello travelingenigma: Thank you for your feedback in regards to our hotel. We are sorry that you considered our rooms to not be up to your standard. We will be starting a renovation towards the end of the year and I am confident that you will be pleased with the results! We are conveniently located near Houston Hobby Airport and... More 

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Additional Information about Fairfield Inn & Suites Houston Hobby Airport

Address: 8730 Gulf Freeway, Houston, TX 77017 (Formerly Holiday Inn Express Houston - Hobby Airport)
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Houston Hobby Airport 2.5*
Number of rooms: 69
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Also Known As:
Holiday Inn Express Houston - Hobby Airport Hotel Houston
Holiday Inn Houston

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