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Holiday Inn Express Houston - Hobby Airport

2.5 of 5
8730 Gulf Freeway, Houston, TX 77017
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Holiday Inn Express Houston - Hobby Airport
Ranked #298 of 437 hotels in Houston
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43 reviews from our community

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    14
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Date Rating
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 8, 2012 via mobile

Hmm. where to start first while checking in the lady was not friendly it looked very clean from the lobby, but once in the room the a/c was off and it was hot and muggy in the room. i of course checked the sheets and pillows and to my amazement found a bug in the pillow case, went to the... More

Was this review helpful? Yes 3
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
May 10, 2013

Hello panchi85: I am very sorry about the issues that you encountered at our hotel. We pride ourselves on service and am surprised that you were not greeted with a charming smile upon your arrival. I have addressed this personally with the staff. In regards to the cleanliness, all Managers inspect the rooms prior to arrival. The team is deeply... More

Chicago
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 17, 2012

We need a place near the airport as we were getting in late and didn't want to have to drive to far that nite. This was perfect. The woman who checked us in was very friendly, eventhough she had just gotten done dealing with a difficulte family before us. She told us everything we need to know right off the... More

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 17, 2013

Thank you for sharing your enjoyable stay at our Holiday Inn Express Hobby Airport. Your pleasant comments about our front desk and breakfast staff will surely be passed on and I'm glad your room for the evening was just as comfy. We really appreciate you taking the time out your busy schedule to share your thoughts and look forward to... More

Richardson, Texas
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed July 28, 2012

I expect more from a Holiday Inn. The service was missing. The staff seemed to be more interested in their own agenda, than representing their establishment in a positive light. It was in a hard to reach location. If you missed the off ramp, you were in serious trouble. I will avoid this hotel in the future.

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 17, 2013

We appreciate you sharing your experience regarding your stay with us. It is disappointing to hear our hotel did not live up to your expectations and regrettable you were not satisfied with our customer service. Please know that we take guest satisfaction very seriously and thrive on exceeding our guest expectations. I would like to address this with you further.... More

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Round Rock, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 13, 2012

My wife and I chose to stay at this hotel based on our stays at other hiexpress locations and its proximity to area attractions we planned to visit as we celebrated our 46th anniversary. I reserved at King Suite for the weekend. When we arrived and went up to the suite, we were not impressed for two reasons: 1) it... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 17, 2013

Thank you for your wonderful review and I will advise Reona and Patricia on a job well done in delivering excellent customer service that exceeding your guest satisfaction. Again, thank you for sharing your experience and we hope to see you again soon. More

Bella Vista, Arkansas
Top Contributor
188 reviews 188 reviews
160 hotel reviews
Reviews in 123 cities Reviews in 123 cities
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed May 30, 2012 via mobile

Checked in here after a flight cancellation. Hotel is located along a highway access road. There is another hotel next door (a Four Points). Beyond that a no-tell motel, an abandoned car dealership, and a barbecue restaurant. Would not feel comfortable going outside after dark. Front desk staff was friendly during check in. The Priority Club platinum gift included a... More

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See 4 more reviews by Mike W for Houston
IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
July 16, 2012

Dear Mike W, Thank you for being a Platinum Priority Club member and we appreciate you sharing your experience regarding your stay with us. I'm delighted our front desk staff assisted you well and provided you our Priority Club gift as well as our managers reception treats. It is disappointing to hear our hotel did not live up to your... More

Portage, Michigan
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 15, 2012

Nothing much to complain about, nothing much to shout about. I choose the location due to the proximity to my clients plant. It is right on the gulf (I45) freeway. Due to the near freeway, to room noise was quite loud. Plus its Houston, so the AC has to run all the time. I would suggest a room on the... More

Was this review helpful? Yes
IHGCare, ihgcare at Holiday Inn Express Houston - Hobby Airport, responded to this review
March 26, 2012

Dear Kazoo_Bruce, Thank you for taking the time and trouble to write to us regarding your stay at our Hotel. We appreciated the time and effort you have taken to inform us of your experience. Guests such as yourself enable us to maintain the high standard of service expected of us. We thank you for having chosen our Hotel. We... More

1 review
4 of 5 stars Reviewed February 8, 2012 via mobile

The front desk staff were great! I love the indoor pool and hot tub. The carpet in the halls smell funny and should be replaced, but the staff made my experience a pleasant stay while I was away on business.

Was this review helpful? Yes
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 31, 2011

This was our worst stay at holiday inn express. 1) Anything we requested was ignored and almost snubbed as if a joke. 2)Cold breakfast 3) We had food and the refrigerator did not work. 4) Air conditioner did not work 5) We asked to change rooms and the other one stunk so we sayed where we were at. 6) Its... More

Was this review helpful? Yes
Rohit D, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 25, 2012

Valued Guest: We are surprised by the comments and hope you do not have us confused with another property. To help address your concerns, I have listed out responses. 1. All requests are logged daily and handled by management. We have never received feedback regarding any concerns to this extent from any guest during the week in question. 2. Holiday... More

Brunswick, Georgia
1 review
5 of 5 stars Reviewed December 2, 2011

Hotel staff is excellent Managers reception is great and complimentary my husband and I really enjoyed our stay at this location Amy ,Daniel and Teri are great they were always makig sure we had everyhting we needed during our stay we will deffinetly be back.

Was this review helpful? Yes
Rohit D, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 25, 2012

Hello: We are glad that you enjoyed our complimentary Manager's Reception with free beer, wine, and appetizers. You also remembered the names of our entire staff! So kind of you! Please do visit us again. Regards, The Holiday Inn Express Team More

Kansas City, Missouri
1 review
4 of 5 stars Reviewed November 11, 2011

We stayed here a couple of days ago and we had a great time. The staff at the front desk was very helpful, they helped me print my boarding pass and even maps of nearby restaurants. The rooms were clean and adequate. I will definetly be back

Was this review helpful? Yes
Rohit D, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 25, 2012

Valued Guest: Our team was excited to read the review. We are glad that we could help with recommendations and hope to have the opportunity to serve you again! Your in hospitality, The Holiday Inn Express Team More

 
 
 
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Additional Information about Holiday Inn Express Houston - Hobby Airport

Also Known As:
Holiday Inn Express Houston - Hobby Airport Hotel Houston
Holiday Inn Express Houston - Hobby Airport Hotel
Holiday Inn Express Houston
Holiday Inn Houston
Address: 8730 Gulf Freeway, Houston, TX 77017
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #298 of 437 hotels in Houston
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our Houston hotel's location is perfect for business and leisure travelers, as we are situated near numerous Texas attractions and just minutes from major metro areas. Leisure travelers appreciate our Houston hotel's convenient location near Hobby Airport. Families and friends will be glad that our Houston hotel is within a short drive to Minute Maid Park, Toyota Center, Reliant Park and NASA Space Center. For great shopping, the Galleria Mall is the place to go in Houston. Our staff of Tourism Ambassadors are ready to show you the best of Houston. Our hotel's amenities include 24-hour shuttle service, hot deluxe breakfast, meeting facilities, and free wired and wireless high-speed Internet access throughout the hotel. Don't forget to enjoy our free Manager's Reception Monday-Thursday nightly. ... more   less 
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Holiday Inn Express Houston - Hobby Airport
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