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All 451 Houston hotels

Holiday Inn Express Houston - Hobby Airport

2.5 of 5 Hotel   |   8730 Gulf Freeway, Houston, TX 77017
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Ranked #326 of 451 hotels in Houston
A recent review
3 of 5 stars Reviewed January 4, 2014
K8Mac1 North Houston, Texas
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69 people have reviewed this hotel

Traveler rating
    18
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    12
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31
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 25, 2014

Pulled out the sofa bed for my child and as I was pulling out the blankets noticed there was dried food on the blankets. Brought them to the front desk and the manager shrugged his shoulders. Didn't even apologize. Pulled back the blanket in my bed and there were food spots on the blankets. I pulled them off and brought... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear Thedrakes615, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some... More

Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 30, 2014

The room smelled like an old gym sock & the humidity was awful. I would have liked to change rooms, but they were all booked up. I was not happy with the room at all. Internet was free but didn't work that well. Slow and kept kicking my VPN offline. The hotel is right on the highway, so the highway... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear Justin G, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

Fort Collins, Colorado
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed March 22, 2014

We were two families with reservations for this hotel for just one night. Upon reading the recent unflattering (to say the least) reviews in TripAdvisor we looked for other places to rebook at the last moment, but due to busy events in town, nothing really practical surfaced. Besides, we thought, it was only for one night. Plus, we always get... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hello Live4VacationTrips: Thanks for your candid remarks regarding your stay at the hotel. We take great pride in our work and take it personal when we receive complaints as mentioned during your stay and previous reviews. Although there are moderate renovations taking place inside the hotel, we definitely adhere to all IHG cleanliness standards and try to limit any noise... More

Powder Springs, Georgia
2 reviews
1 of 5 stars Reviewed March 6, 2014

Purchase on a discounted site as a 3 star hotel. This hotel is a 2 or 1 star hotel. The hotel smelled, the elevators were nasty and room was not comfortable. The hotel sits on top of the freeway with no insulation to help with the road noise. The heat and air unit is a dinosaur that does not work.... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear Tammy K: Thank you for your feedback. We take your comments personal and noted the strong rating in our location and service. As we improve our property for the better, we are working diligently to manage the renovation to the guest's satisfaction. That being said, we will have new AC/Heating units installed within the next month along with the... More

Atlanta, Georgia
1 review
1 of 5 stars Reviewed March 5, 2014

Unfortunately I along with 4 others were forced to stay here because all,other rooms around the airport were sold out. There was food left on the walls, stains and holes in lamp shades. The fresh coat of paint didn't hide the flaws. You could feel the springs through the mattress. I have tried contacting the manger he hasn't returned my... More

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Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hi Scarlett579: Thank you for your feedback regarding your brief stay at our hotel. As you were looking for a quick night's sleep, we apologize that this was not granted to you. We will be replacing all our furniture and fixtures that we are confident you will be pleased with. In a matter of a few months, we will be... More

Hartford, Connecticut
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 2, 2014 via mobile

I don't remember staying at such a dirty hotel. From broken light fixtures in the parking lot, debris & garbage in the hallways, pool area & elevator, to the first smelly room (stale un bathed people), to the 2nd musty room. The first room I was checked into, housekeeping was still cleaning when I got there, so I got a... More

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hello NutsnPerfect4You: We are very sorry to hear about your issues. Historically, we have always been ranked a top hotel, however are trying our best during our brief renovation period. To address your concerns, we just finished the exterior work on Friday morning, so there should be no concerns moving forward. Regarding the pool area, we are currently completing the... More

Senior Contributor
40 reviews 40 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 10, 2014

This hotel was being remodeled but nothing mentioned that on their website. The exterior noise from the interstate is beyond belief inside the hotel room and we were in the middle of the hotel. The exterior walls must be very thin. The suites had no tables in the sitting area which was very uncomfortable. The furnishings are very old, drab... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear AmyLouReed, Thank you for staying with us and leaving such a detailed review. I am glad you mentioned our friendly staff service. However, I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is... More

North Houston, Texas
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 4, 2014

The rate was good for last minute, senior status. The woman at the front desk wasn't real sharp. I asked about certain rooms being quiet, and her response was "I don't know--I've never stayed here.". I told her I was asking about the freeway noise based on reviews. My room was quiet, but the nightstand was filthy with something spilled... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear K8Mac1, Thank you for taking the time to share your comments online. I regret if the level of service received from our reception staff and issues encountered in the room was a disappointment. I have taken note of your concerns and we will use them to improve what we can offer. We hope you can give us another chance... More

New York City, New York
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 29, 2013

This location was so below standard it's not even funny. Thick MOLD on the bathroom wall, lousy internet service, filthy hallways (I know there's remodeling going on, but that doesn't excuse the dirt throughout the halls...no vacuums there?), not so much as a piece of fruit at breakfast...wow. And if your room is facing the highway, those windows aren't good... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear Mike S, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 14, 2013

Breakfast was good here and Pat was sweet as can be. Room was spacious and clean. Most of all, the place is handicap accessible which is a plus! The ramp to get into the hotel is a little steep, but I managed ok. Roll in shower was nice to hVe and front desk was very helpful with anything we needed.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hello: Thank you very much for the positive review. Patty in the breakfast room takes great pride in her work and she was pleased to hear your feedback. We are bringing many new exciting things to the property and look forward to your next visit! Best, Rachel Miller More

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Additional Information about Holiday Inn Express Houston - Hobby Airport

Address: 8730 Gulf Freeway, Houston, TX 77017
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Houston - Hobby Airport 2.5*
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Also Known As:
Holiday Inn Express Houston - Hobby Airport Hotel Houston
Holiday Inn Houston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Our Houston hotel's location is perfect for business and leisure travelers, as we are situated near numerous Texas attractions and just minutes from major metro areas. Leisure travelers appreciate our Houston hotel's convenient location near Hobby Airport. Families and friends will be glad that our Houston hotel is within a short drive to Minute Maid Park, Toyota Center, Reliant Park and NASA Space Center. For great shopping, the Galleria Mall is the place to go in Houston. Our staff of Tourism Ambassadors are ready to show you the best of Houston. Our hotel's amenities include 24-hour shuttle service, hot deluxe breakfast, meeting facilities, and free wired and wireless high-speed Internet access throughout the hotel. Don't forget to enjoy our free Manager's Reception Monday-Thursday nightly. ... more   less 
Number of rooms
70

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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