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All 447 Houston hotels

Holiday Inn Express Houston - Hobby Airport

2.5 of 5 Hotel   |   8730 Gulf Freeway, Houston, TX 77017
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Holiday Inn Express Houston - Hobby Airport
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Ranked #305 of 447 hotels in Houston
A recent review
3 of 5 stars Reviewed January 4, 2014
K8Mac1 Rancho Cucamonga, CA
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68 people have reviewed this hotel

Traveler rating
    18
    10
    15
    14
    11
See reviews for
9
8
6
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room smelled like an old gym sock & the humidity was awful. I would have liked to change rooms, but they were all booked up. I was not happy with the room at all. Internet was free but didn't work that well. Slow and kept kicking my VPN offline. The hotel is right on the highway, so the highway... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear Justin G, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

Fort Collins, Colorado
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were two families with reservations for this hotel for just one night. Upon reading the recent unflattering (to say the least) reviews in TripAdvisor we looked for other places to rebook at the last moment, but due to busy events in town, nothing really practical surfaced. Besides, we thought, it was only for one night. Plus, we always get... More

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Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hello Live4VacationTrips: Thanks for your candid remarks regarding your stay at the hotel. We take great pride in our work and take it personal when we receive complaints as mentioned during your stay and previous reviews. Although there are moderate renovations taking place inside the hotel, we definitely adhere to all IHG cleanliness standards and try to limit any noise... More

Powder Springs, Georgia
2 reviews
1 of 5 stars Reviewed March 6, 2014

Purchase on a discounted site as a 3 star hotel. This hotel is a 2 or 1 star hotel. The hotel smelled, the elevators were nasty and room was not comfortable. The hotel sits on top of the freeway with no insulation to help with the road noise. The heat and air unit is a dinosaur that does not work.... More

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Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear Tammy K: Thank you for your feedback. We take your comments personal and noted the strong rating in our location and service. As we improve our property for the better, we are working diligently to manage the renovation to the guest's satisfaction. That being said, we will have new AC/Heating units installed within the next month along with the... More

Atlanta, Georgia
1 review
1 of 5 stars Reviewed March 5, 2014

Unfortunately I along with 4 others were forced to stay here because all,other rooms around the airport were sold out. There was food left on the walls, stains and holes in lamp shades. The fresh coat of paint didn't hide the flaws. You could feel the springs through the mattress. I have tried contacting the manger he hasn't returned my... More

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Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hi Scarlett579: Thank you for your feedback regarding your brief stay at our hotel. As you were looking for a quick night's sleep, we apologize that this was not granted to you. We will be replacing all our furniture and fixtures that we are confident you will be pleased with. In a matter of a few months, we will be... More

Hartford, Connecticut
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 2, 2014 via mobile

I don't remember staying at such a dirty hotel. From broken light fixtures in the parking lot, debris & garbage in the hallways, pool area & elevator, to the first smelly room (stale un bathed people), to the 2nd musty room. The first room I was checked into, housekeeping was still cleaning when I got there, so I got a... More

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Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hello NutsnPerfect4You: We are very sorry to hear about your issues. Historically, we have always been ranked a top hotel, however are trying our best during our brief renovation period. To address your concerns, we just finished the exterior work on Friday morning, so there should be no concerns moving forward. Regarding the pool area, we are currently completing the... More

Senior Contributor
34 reviews 34 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 10, 2014

This hotel was being remodeled but nothing mentioned that on their website. The exterior noise from the interstate is beyond belief inside the hotel room and we were in the middle of the hotel. The exterior walls must be very thin. The suites had no tables in the sitting area which was very uncomfortable. The furnishings are very old, drab... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear AmyLouReed, Thank you for staying with us and leaving such a detailed review. I am glad you mentioned our friendly staff service. However, I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is... More

Rancho Cucamonga, CA
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 4, 2014

The rate was good for last minute, senior status. The woman at the front desk wasn't real sharp. I asked about certain rooms being quiet, and her response was "I don't know--I've never stayed here.". I told her I was asking about the freeway noise based on reviews. My room was quiet, but the nightstand was filthy with something spilled... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear K8Mac1, Thank you for taking the time to share your comments online. I regret if the level of service received from our reception staff and issues encountered in the room was a disappointment. I have taken note of your concerns and we will use them to improve what we can offer. We hope you can give us another chance... More

New York City, New York
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 29, 2013

This location was so below standard it's not even funny. Thick MOLD on the bathroom wall, lousy internet service, filthy hallways (I know there's remodeling going on, but that doesn't excuse the dirt throughout the halls...no vacuums there?), not so much as a piece of fruit at breakfast...wow. And if your room is facing the highway, those windows aren't good... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear Mike S, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 14, 2013

Breakfast was good here and Pat was sweet as can be. Room was spacious and clean. Most of all, the place is handicap accessible which is a plus! The ramp to get into the hotel is a little steep, but I managed ok. Roll in shower was nice to hVe and front desk was very helpful with anything we needed.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Hello: Thank you very much for the positive review. Patty in the breakfast room takes great pride in her work and she was pleased to hear your feedback. We are bringing many new exciting things to the property and look forward to your next visit! Best, Rachel Miller More

Corpus Christi, Texas
1 review
3 of 5 stars Reviewed December 7, 2013

The hotel could use a little TLC. Not what I would consider the best value. Rooms are comfortable but overall housekeeping and maintenance of property not up to value. Patricia cooking and serving the continental breakfast in the morning is a delight. She gets my vote.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review

Dear floridachad1, Thank you for your comments about your recent stay with us. I am pleased that you have recognized the service of our breakfast staff. It is regrettable however that the maintenance level did not meet your standards. We will use your comments to improve our efforts. We hope to get a chance of hosting you again and show... More

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Additional Information about Holiday Inn Express Houston - Hobby Airport

Also Known As:
Holiday Inn Express Houston - Hobby Airport Hotel
Holiday Inn Express Houston - Hobby Airport Hotel Houston
Holiday Inn Express Houston
Holiday Inn Houston
Address: 8730 Gulf Freeway, Houston, TX 77017
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #305 of 447 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Houston - Hobby Airport 2.5*
Official Description (provided by the hotel):
Our Houston hotel's location is perfect for business and leisure travelers, as we are situated near numerous Texas attractions and just minutes from major metro areas. Leisure travelers appreciate our Houston hotel's convenient location near Hobby Airport. Families and friends will be glad that our Houston hotel is within a short drive to Minute Maid Park, Toyota Center, Reliant Park and NASA Space Center. For great shopping, the Galleria Mall is the place to go in Houston. Our staff of Tourism Ambassadors are ready to show you the best of Houston. Our hotel's amenities include 24-hour shuttle service, hot deluxe breakfast, meeting facilities, and free wired and wireless high-speed Internet access throughout the hotel. Don't forget to enjoy our free Manager's Reception Monday-Thursday nightly. ... more   less 
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