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Fairfield Inn & Suites Houston Hobby Airport

8730 Gulf Freeway, Houston, TX 77017 (Formerly Holiday Inn Express Houston - Hobby Airport)
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Fairfield Inn & Suites Houston Hobby Airport
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Fairfield Inn & Suites Houston Hobby Airport
Fairfield Inn & Suites Houston Hobby Airport
Fairfield Inn & Suites Houston Hobby Airport
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12 reviews from our community

Traveler rating
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    4
    4
    0
    2
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4
Couples
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Solo
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7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Corona, California
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

1st let me state that I own my company and we, as a company, stay in Marriott properties all over the US and Canada. At check out, we were charged for 3 rooms at $159 and 1 room at $179. All 4 rooms (just alike) were supposed to be at $159. Two nights, a $20 credit per night, should be... More 

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Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Gil S, We are very sorry that you were not happy with the service you received at our hotel. We strive to give the best service we can to each and every guest. We will bring this situation to the attention of our staff and use it as a tool on how to handle this situation in the future. More 

Senior Contributor
21 reviews 21 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Must day I am a bit surprised at the negative comments regarding this facility. I arrived to find a very clean lobby with professional, friendly staff. My room was huge with a king bed, nice seating area with sofa, work station, microwave and fridge, and two TV's. TV's offered DirecTV programming with a full array of channel offerings. WiFi was... More 

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Kent, Washington
1 review
1 of 5 stars Reviewed 4 weeks ago

We reserved a room through Booking.com. The telephone for the hotel was incorrect and we ended up getting a shuttle to a Fairfield Inn but at the wrong location. We were given the run around by both Booking.com and Fairfield Inn Hobby Airport. Zero customer service. I have to get my credit card company involved to dispute the charges. No... More 

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Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

balew11, I'm very sorry that you experienced problems with your travel to our hotel. When booking your reservation with a third party like booking.com, there are strict policies that the hotel must stand by due to agreements made. We hope that in the future you will give us another try, and book directly through our hotel. By booking directly through... More 

Grand Rapids, Michigan, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 9, 2015

We chose this hotel because we needed low cost, close to the airport, and a shuttle to and from the airport. The Fairfield was all of that and much more. When we found out that our cruise departure was delayed as we were checking out, they graciously allowed us to remain in our room until we could go to the... More 

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Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Gayle F., We are very glad that you enjoyed your stay at our hotel. Our staff strives to go above and beyond for each and every guest to make their stay a great one. I hope that next time you are in the Hobby Airport area for a cruise you will come and stay with us again! More 

Los Angeles
Top Contributor
77 reviews 77 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 26, 2015

I would have to say that this hotel is just average, as my recent stay was on a Monday night. I know that Monday's are busy, yet I still expect the hotel to be clean as I am checking in, walking around, and of course my room. There were cookie crumbs all over the lobby floor, crumbs in the elevator,... More 

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Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Kellen007, I'm very sorry that you found the hotel to not be up to the standard that you expected. This is not acceptable, and I will make sure to bring your cleanliness and breakfast issues up to the hotel team. We strive to make sure that everyone has a great experience at our hotel, and hope that in the future... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 25, 2015 via mobile

We we impressed with the rooms, beds and staff. Accommodations were nicer than I expected - very contemporary decor. Staff was great- we had lost all our luggage and were headed to a cruise. The shuttle staff took us to the local walmart so that we could purchase some basics. They really helped make a stressful situation - more bearable.... More 

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Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Acadiabenji, We are sorry to hear about your lost luggage, but we are very glad that our staff was able to help make the trip a little easier with their hospitality. It's very nice to hear that you enjoyed our new hotel and found the beds very comfortable. We hope you will choose to stay with us again on your... More 

Olathe, Kansas
Top Contributor
616 reviews 616 reviews
98 hotel reviews
208 helpful votes 208 helpful votes
4 of 5 stars Reviewed February 12, 2015

right on the gulf freeway and close to the airport - good shuttle service. Friendly people and good value - noisy on the freeway side, but just fine on the other side. We had a very early flight and it was exactly what we needed to avoid the bad Houston traffic.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

JimOB1, We are very glad that you enjoyed your stay at our hotel. We are very conveniently located to the Hobby Airport, which makes us the perfect location for guests travelling in and out of the area. Thank you for the kind words about our hotel and we are happy that you got a good night sleep. We hope to... More 

Carrollton
Top Contributor
106 reviews 106 reviews
79 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 8, 2015 via mobile

We are always looking for a nice place in the Hobby area to stay. It is always hit and miss. This place was formerly another hotel and was remodeled and renamed so we thought we would give it a try. Well, the beds were comfy, but the rooms were small. This is not a big issue, but the noise from... More 

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Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Jetsetterwannabe, We are glad that you thought our beds were comfortable. Next time you are in the area, we hope you will give us another try. Being an airport hotel, our location on I45 is a convenient place. If you come stay again, please request a room away from the highway, and I can assure you it will make a... More 

Michigan
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 27, 2015

They do a nice job here making you feel like you are getting good value for what you are paying. The place was in great shape and the staff went out of their way to be friendly. The expercise room equipment was in good shape and working order. Nice job Marriott!

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

We are very glad that you enjoyed your stay in our new hotel. Our staff strives to make every guest feel at home. We hope to see you again when you come back to Houston. More 

CC
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 2, 2015

My family and I stayed at this hotel December 29-30, 2014. The hotel website says it's "new" although other sites say it used to be something else. We had reserved a room with 2 queen beds. However, when we checked in at 2:45pm (check in is at 3pm) there were no queen rooms available. The gentleman behind the counter upgraded... More 

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Fairfield Inn & Suites Houston Hobby Airport, responded to this review

Thank you for the positive feedback about our hotel and staff. We strive to give everyone a stay they enjoy. I'm very sorry that the traffic noise was an issue for you, being an airport property with easy access to the highway, this is something we have to deal with. In the future when staying with us, let us know... More 

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