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Courtyard Houston-West University

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2929 Westpark Dr, Houston, TX 77005
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1 room 1 guest
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Courtyard Houston-West University
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83 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff was nice and the room was clean and quiet. The food was not that expensive and the area has allot off in terms of entertainment.The only thing that I ran across is the small gym on the property was a little dirty, it looked like it has not been cleaned in a while.

Was this review helpful? Yes
Sasha S, General Manager at Courtyard Houston-West University, responded to this review

Dear valued guest, Thank you taking the time to share your comments. We are delighted to see that you chose to return to our hotel and had enjoyed another great stay with us. It is through guest comments like your that will continue to help us not only meet our but exceed out guest expectations. I have shared your comments... More 

Little Rock, Arkansas
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice week long stay, staff was friendly. The clerk, Deprese, in the Bistro was very pleasant and they had fresh cooked entrees on site. The desk clerks were very helpful with directions to outings. There is a mid-size fitness room, which is good for use on vacation. Air condition was extra cold for the 108 degree hat index. I would... More 

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Scottsdale, AZ
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I agree with all of the positive comments left by other reviewers. This is a very nice mid range hotel. It’s not the 4 Seasons, of course, but if you want a nice, clean, reasonably priced hotel, this fits the bill. We stayed for 2 nights. Our room was clean, the air conditioning worked well, and I particularly liked how... More 

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Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 1, 2015

Most courtyards are about the same, and this one is in the middle of the pack. I found the lobby, pool, and room to be clean and nice. However, when I checked in my room was having AC problems, so they had to move me to another room. In addition, the elevator on my end of the building was out... More 

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Utah
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 29, 2015

This Courtyard was nice, clean and just what you would expect from Marriott. It was also in a very quiet, out-of-the-way location - but was still very close to a lot of attractions (Rice University, Galleria Mall, etc.). Things were great at this hotel - fast WiFi, friendly staff, and very convenient location. Loved it.

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Adairsville, Georgia
Level Contributor
74 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 24, 2015

Our stay here was great. The room was quiet, AC worked very well and the Wi-fi speed was crazy fast (important to business travelers that work from the hotel room). Download speed was 36 Mbps and Upload speed was 39 Mbps. I had read in another review, that the internet speeds were faster here which sealed the deal for me... More 

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Gold Coast Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 11, 2015

The staff were very friendly and helpful. Our room requests were handled quickly and efficiently. We came to Houston especially to see the space centre and were not disappointed with either. I would stay here again.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 10, 2015

I'm a fan of Courtyard, but I have to say this stay didn't meet their usual standards. The TV didn't work, there are tiny ants in the room and the toilet was stopped up. While I asked to have it fixed while I was away at my business meetings for the day, I returned without it being fixed, and the... More 

Was this review helpful? Yes 1
San Jose Metro, Costa Rica
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 26, 2015

Overall I am generally very satisfied with the Marriott Brand. As always, the room was comfy and clean and the bed was terrific--as I have come to expect with Marriott. However, there were some negatives. 1. Service at lobby Starbucks was dreadfully slow and very expensive....why do I have to use Starbucks? Breakfast should have been included--it was next door... More 

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William C, Manager at Courtyard Houston-West University, responded to this review

Dear value Marriott Rewards Memeber and valued guest, I want to first of all apologize for your experience here at the West University Courtyard. I appreciate you taking the time to share your experience with us. We always learn from everyexperience our guest share with us. I have taken this information and discussed it with my team members here in... More 

DarienJim
Level Contributor
114 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed April 28, 2015

First I always get a kick when people give what are formally known as motels five stars. There are in fact give start hotels in the world and no Courtyard is ever going to be a four or five start hotel. I have stayed in many Courtyards over the years and this one ranks pretty low. What's not to like?... More 

Was this review helpful? Yes 1
William C, Front Office Manager at Courtyard Houston-West University, responded to this review

Dear Valued guest, I want to take this time to thank you for your feedback about your stay here in our hotel. We have fallen short of providing you the service that you expect and deserve. We want to regain your trust in our brand ,and we apologize for providing the highest level of service to you. We have shared... More 

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