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Courtyard Houston-West University

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2929 Westpark Dr, Houston, TX 77005
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Courtyard Houston-West University
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Courtyard Houston-West University
Courtyard Houston-West University
Courtyard Houston-West University
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73 reviews from our community

Traveler rating
    23
    27
    12
    7
    4
See reviews for
11
13
9
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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DarienJim
Top Contributor
114 reviews 114 reviews
33 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First I always get a kick when people give what are formally known as motels five stars. There are in fact give start hotels in the world and no Courtyard is ever going to be a four or five start hotel. I have stayed in many Courtyards over the years and this one ranks pretty low. What's not to like?... More 

Was this review helpful? Yes
William C, Front Office Manager at Courtyard Houston-West University, responded to this review

Dear Valued guest, I want to take this time to thank you for your feedback about your stay here in our hotel. We have fallen short of providing you the service that you expect and deserve. We want to regain your trust in our brand ,and we apologize for providing the highest level of service to you. We have shared... More 

Southwest Washington
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an average hotel in many respects. However, when I was in a bind and needed a safety pin in a hurry, I didn't wait long for a knock on the door. Very pleased with how promptly they responded. The safety pin saved the day!

Was this review helpful? Yes
William C, Front Office Manager at Courtyard Houston-West University, responded to this review

Dear valued guest, We appreciate you staying with us and we value you as a guest. Thank you for sharing your much appreciated feedback. Will Campbell Front Office Manager Courtyard West University Houston Texas More 

Wilmington, DE
Top Contributor
161 reviews 161 reviews
44 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 16, 2014

I have stayed at this Courtyard multiple times before but am not sure if I'll return. The room was clean and everything was up to Marriott standards except for 3 items: - The tv and phone in my room weren't working. I didn't discover this until around 10 pm when I got in from dinner. The guy at the front... More 

Was this review helpful? Yes 2
Flower Mound, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 7, 2014

The carpets were soaking wet and when I walked on them water splashed up on my feet. Large amount of feces left in toliet. When I turned on the water faucet in the sink brown liquid poured out. I just hope I do not get sick from staying in this hotel. I told the hotel staff and they said we... More 

Was this review helpful? Yes 2
William C, Manager at Courtyard Houston-West University, responded to this review

Dear Valied guest, I want to take this time to let you know how much we appreciate your feedback. We have fallen short of providing you with the service that was expected of you. We would love another chance to re gain your trust. We have shared your comments with the appropiate departments and we are assured your next stay... More 

Austin, Texas, USA
Top Contributor
196 reviews 196 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed October 6, 2014 via mobile

We must have gotten a room that was not properly checked. We got this room in a group and we arrived tired. We had to request clean towels since there were none, nor soaps and other items. I put a box of seafood leftovers in the refrigerator in the evening only to discover in the morning that it was not... More 

Was this review helpful? Yes 1
chicago
Senior Contributor
36 reviews 36 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 26, 2014

Hotel remodeled sports new courtyard look . front desk friendly and helpful Zero view in any direction Typical Houston ambience! None! City zoning makes zero sense! Surrounded by metal fates area seems safe but signs everywhere reminding you of theft Jarring hangover? Close to Rice Medical district downtown Restraint selection nearby is good Stay away from Goode restaurants Goode BBQ... More 

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Portsmouth, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2014

Wonderful staff! Larry was great! Room was very clean, pool was one of the cleanest I've ever been to at a hotel. Used shuttle service it was great. I really can't say anything bad. Had a great stay!! Very helpful staff always friendly. Rate was good. Not too pricey.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

We were here for 3 nights & will make it our home away from home while in Houston! The price was outstanding, rooms clean, and staff helpful. Free parking & Wifi is always a bonus in Houston! There are plenty of restaurants nearby & it's also close to the Galleria.

Was this review helpful? Yes 1
Converse, Texas
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 1, 2014

Before I checked-out I left a note for the housekeeping staff via the comment card that the bathroom door sticks, the A/C control didn't seem speed up the fan or make the room colder. Courtyard's, Spring Hills, Residence Inn's, etc. are suppose to reflect the Marriott brand or come close to it and this one (though resembled the decorating, staff,... More 

Was this review helpful? Yes 1
Houston, Texas
Top Contributor
330 reviews 330 reviews
33 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed June 18, 2014

This Courtyard has a great location, with quick access to 59 and 5-10 miles from both the galleria and downtown. The price can be pricey, especially considering you can get some great downtown deals for under $100 a night. It is odd that there is a Residence Inn by Marriott right next door. The rooms are very nice and clean,... More 

Was this review helpful? Yes 1
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