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Residence Inn Houston West University

#169 of 481 Hotels in Houston
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2939 Westpark Drive, Houston, TX 77005
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Residence Inn Houston West University
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116 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed yesterday NEW

I booked the two bedroom suite at the Resdience Inn for a girls night out. The hotel staff was friendly and very accomodating. The room was spacious and included a kitchen and dinning and living room area. Both bedrooms had a king size bed. The next morning I was able to enjoy a full breakfast buffet. All my guest loved... More 

Helpful?
Thank QueenPooh
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Before moving out of the country my kids and I stayed here for 4 nights. It had everything we needed - 2 bedrooms, full kitchen, free breakfast, restaurant and grocery store close by and most importantly friendly and helpful staff who really bent over backwards to make our last few days in Houston as easy as possible.

Helpful?
Thank 65Kathy
Yoyo P, General Manager at Residence Inn Houston West University, responded to this review

Dear 65Kathy, Great to see your review! Thank you so much for allowing us to earn your business! We hope to see you again soon! More 

Hot Springs, Arkansas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed regularly at this hotel for 3.5 years. The last 6-9 months, the entire staff changed and customer service was almost non-existing with the exception of James. I understand that things break and certainly don't mind when I need to report it and have it fixed. But when they wait until late afternoon to work on a broken... More 

Helpful?
Thank maxifactor
Yoyo P, General Manager at Residence Inn Houston West University, responded to this review

Hello maxifactor, We appreciate your business. Unfortunately, we had few changes in the recent months. Glad to see James was able to provide great service as usual. Althought we can not change the past, we can certainly work on the future for our guests. We realize the issue occurred in October, 2015; however, we are working to resolve it with... More 

Dallas, Texas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed overnight at this property, in Room 114. We were in town for a wedding and I was looking for a reasonably priced property outside the Houston Marathon route, but that would be reasonably located to come from a wedding in the Galleria area, but that would split the difference to make an early flight at... More 

Helpful?
1 Thank LBuchanan56
Yoyo P, Manager at Residence Inn Houston West University, responded to this review

Dear Guest, Thank you for the review! We are glad to hear that you had enjoyed your stay with us! Please come back and see us again! More 

San Antonio, Texas
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 29, 2015 via mobile

We stayed the weekend while visiting Houston. This hotel is really nice and conveniently located minutes from the freeway. All of the staff we interacted with were friendly, professional and helpful. Our King suite was clean and roomy. Everything was perfect as we expect from Marriott properties. We especially like having three distinct areas in the suite: a kitchen, living... More 

Helpful?
Thank Wizdum W
san antonio, texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 28, 2015

Great location in walking distance to many restaurants, but off the main roads. Rooms are comfortable. Staff is very friendly. The shuttle works well for going to the medical center. Dinner Monday through Wednesday is very nice with wine and beer. It's pet friendly.

Helpful?
Thank hamishmom
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 28, 2015

I am a platinum elite member and always prefer the Marriott properties. This one disappointed me. I was moved from one floor to another as it was being renovated.Mine being a 40 day stay, moving was a big problem. To add to the woes, Rami the front desk clerk had a serious understanding issue. He asked me to move to... More 

Helpful?
1 Thank Atul M
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 26, 2015

We stayed at this Residence Inn property twice while helping our daughter move into the Rice University dorms. The location is quiet and convenient if you have a rental car. The free parking is great. The staff are friendly and helpful, which is very positive. The area is safe. The room was adequate and fairly clean. We didn't spend a... More 

Helpful?
Thank Margaret C
Houston, Texas
Level Contributor
127 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed August 13, 2015 via mobile

They young man who checked me in was nice. This hotel needs to be updated. The rate for the hotel was good. It's in a nice area. Right near the express way! The hallway smelted nice. I wish the rooms did. It's nothing special. It's a Courtyard hotel right next door.

Helpful?
Thank Angel H
Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2015

My home experienced some flooding and needed a vast amount of repair. While it was getting fixed up we stayed here for about 2 weeks, and were taken care of greatly. Hotel was in need of some renovations itself (especially the carpets), but the staff helped us oversee that aspect with their great customer service. Since we live so close... More 

Helpful?
Thank Gambit W
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