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The Westin Houston Downtown

#78 of 461 Hotels in Houston
Certificate of Excellence
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1520 Texas Avenue, Houston, TX 77002
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The Westin Houston Downtown
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The Westin Houston Downtown
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126 reviews from our community

Traveler rating
    59
    45
    11
    6
    5
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15
31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Omaha, Nebraska
Top Contributor
118 reviews 118 reviews
18 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Second time staying here. The first time was great. The second time, not so much. Up side is, it is downtown and very close to where I occasionally work, Discover Card. Also close to decent eateries and bars. Clean, comfortable room. Down side is, due to my business visit ending early, I had no choice but to checkout early. Didn't... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here New Year's Eve. Our experience was awful from valet to checking out. First valet told us no coolers allowed. Really? It was the size of a purse and only had 2 diet sodas and 2 bottles of water. FYI to the control freaks that night, were the other coolers we saw as we waited... More 

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Austin, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel still smells new as you walk thought the corridor. It’s a lot smaller than I was expecting and has the boutique feel about it. I was a big fan of the ceiling fan (no pun intended) in the rooms, make for so much better sleep than having the dry air conditioner pumping all night long. The bathrooms were... More 

Was this review helpful? Yes 1
Houston
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I became dog people a couple of years ago. Our son is grown and now, Rupert, a 5 lb. Chihuahua-mix, is the center of our universe. I know how it sounds - pathetic. I swore I'd never be one of those people, but I drank the kool-aid, or should I say, the water from the dog bowl...... More 

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Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Staff was horrible, and zero help. Booked through what appears to be their website. Wife went to check and they told her they couldn't check her in because it was in my first name and not hers. Hotel was already paid for and had confirmation email which was provided. Still wouldn't check her in. Said we booked through Expedia. Had... More 

Was this review helpful? Yes 1
Austin, Texas
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in Houston to see Lebron James play at the Toyota Center on Sunday afternoon so we chose the Westin for location. We stayed in Traditional King Room which was very nice and clean. The Westin beds are always very comfortable. I did inquire about upgrades which were offered at a very reasonable rate but decided to stick with... More 

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Houston, Texas
Top Contributor
65 reviews 65 reviews
35 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed one weekend night at this hotel. It is very close to Minute Maid park and a couple of blocks from the metro rail train. The rooms were comfortable and clean although not overly large. The room had a refrigerator in it which was nice. We would stay here again when wanting to stay in downtown... More 

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New York City, New York
Top Contributor
69 reviews 69 reviews
47 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms were nicely appointed, what you would expect at a Westin along with a comfortable bed. The hotel bar was part of the lobby, but it was nice, good food and drinks. I stayed here during the winter and therefore the area right around the hotel was desolate. I would imagine that during the season when there is a... More 

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Austin, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Westin Hotel on February 27th. The whole experience was overall very good. The valet took the car in a timely fashion and they were nice. Check in was fairly easy however, no one was at the SPG desk so as a SPG member I had to wait to check in. Not a big issue but membership... More 

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Austin, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago

I would rate this hotel a 4 or a 5 based on the quality of the rooms and friendly service. However, the property is located next to a church whose bells chime at 6AM for about 20-30 seconds and then again at 6:30. Extremely frustrating and because of that I would not stay there again.

Was this review helpful? Yes
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Robert S: Thank you so much for your review of The Westin Houston Downtown. I am pleased to hear that you enjoyed our hotel and the service! I am so sorry that you were not able to enjoy a good nights rest due to the church bells. I would like to discuss this with you personally at your convenience.... More 

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