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The Westin Houston Downtown

#103 of 469 Hotels in Houston
Certificate of Excellence
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1520 Texas Avenue, Houston, TX 77002
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Best prices for: 1 room 1 guest
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The Westin Houston Downtown
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142 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Dallas, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

The rooms were very comfortable - LOVE the fact that there are ceiling fans. Great showers, beds, everything. The front desk staff, however, left something to be desired. We were with a BIG group & were all staying at this hotel. They didn't have rooms ready on time, they "misplaced" a bag while it was in their care, in general... More 

Was this review helpful? Yes
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear angela w: Thank you so much for your review of The Westin Houston Downtown. I truly appreciate your feedback. I am so sorry that the front desk did not leave a good impression with you. When you are free, can you please contact me at 713-228-1520 so I can get more details and address with our team? Once again,... More 

middle of nowhere
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

Just like all other chain hotels not all are created equal and this certainly applies for the Westin Houston downtown. It is only Westin by name and that's it. Positives was the fact that it had a shuttle bus and seemed in an okay location. But we found out many other hotels had shuttle buses. Rooms: traditional and outdated. Average... More 

Was this review helpful? Yes
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Shoryukan, Thank you very much for your review of The Westin Houston Downtown. I would like to sincerely apologize to you for your experience with the Front Desk as this is not our standard of service. I would like to speak with you personally so I can get more details and address with our staff. Thank you for your... More 

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Property is well located and the staff is professional, however it was poorly constructed and as a result the rooms are noisy. There is construction happening on one side of the hotel and a church on the other. When i saw the pair of earplugs the hotel provided in the room I thought i was in the clear when i... More 

Was this review helpful? Yes
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Shlomi R, Thank you very much for your review of The Westin Houston Downtown. I would like to sincerely apologize to you for your experience as a guest in our hotel. When you have free time, can you reach out to me as I would like to discuss this with you personally? Thank you for your review and we... More 

San Diego, Texas
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a typical Westin hotel in that the facility is very nice and the rooms are comfortable. The beds are great (as usual!) I particularly love the area and the views. We had a nice city view and enjoyed being walking distance of so many things to do and places to eat. If you stay here, I recommend walking... More 

Was this review helpful? Yes 1
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear nikki224: Thank you so much for your review of The Westin Houston Downtown! I am thrilled to hear that you enjoyed your visit to our hotel. I am glad to hear that you enjoyed your room and the views from our property. Should you need any further assistance, please feel free to reach out to me. Thank you for... More 

Kingston, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Westin is the only SPG property in Downtown Houston. We stayed here for 2 nights using our SPG points, and we really enjoyed it. The service is what you would expect for a Westin. Houston has a number of construction projects happening around the city, a few of which are adjacent to the hotel, but we didn't hear anything.... More 

Was this review helpful? Yes
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Catteee: Thank you so much for your review of The Westin Houston Downtown! We truly appreciate your feedback and I will be sure to share with my team. Should you need any further assistance, please feel free to reach out to me directly. Once again, thank your your review and for being our guest at The Westin Houston Downtown.... More 

Pittsburgh, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a few nights for a conference. The front desk employee upon check in was nothing extraordinary however every staff member I came across after that was exceptional. I have to mention Sofia at the lobby bar. I would make it a point to stop and see her every night. It was like I was having drinks... More 

Was this review helpful? Yes
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Jason W: Thank you so much for your review and kind words regarding Sofia! I will make sure that she is recognized among her peers. Please feel free to reach out to me directly if I may assist you further. Once again, thank you for your review of The Westin Houston Downtown! Be well, Chris Ziadie General Manager More 

Cleveland, Ohio
Top Contributor
174 reviews 174 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for the OTC show in Houston so we had a total of 6 nights here. The hotel is located easily off the freeway and if you are into baseball directly across from the stadium. I would first like to say the best experience I had was with the valet of all things. I drive a large truck... More 

Was this review helpful? Yes 1
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear ScottH040: Thank you very much for your review of The Westin Houston Downtown. I appreciate your feedback and am getting with our Front Office Manager to see where we can correct some deficiencies. Please feel free to reach out to me directly if I may assist you further. Once again, thank you for your review of The Westin Houston... More 

Sao Paulo, SP
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I got a room for two, not a couple for $200. Considering the hotel class, service, furniture and details it's good. Very beautiful and modern lobby that you can see from some rooms. The bedroom is large, bed are comfortable and the service is good. Employees are very kind and polite. Even the food room service is also tasty and... More 

Was this review helpful? Yes 1
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Felipe D: Thank you very much for your review of The Westin Houston Downtown. I will pass your comments on to our staff! Once again, thank you for your review and for being our guest at The Westin Houston Downtown! Be well, Chris Ziadie, General Manager More 

India
Contributor
14 reviews 14 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed for the first time in April 2015 and as the review title says, you can simply book elsewhere, anywhere, and get a better experience. Other hotels I've stayed in downtown that are way better - Hilton Americas, Embassy Suites, Hyatt Regency, Four Seasons. This stay gave a new meaning to Starwood's 'VIP' - Very Insignicant Platinum !!! Stay characterised... More 

Was this review helpful? Yes 4
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear nemo78: Thank you for your feedback regarding The Westin Houston Downtown. Ironically, most of these issues that you are referring to in your review were never mentioned to me during our multiple conversations/emails. I will investigate these new claims and address with my team. When issues are brought to my attention, I always address them and ensure that our... More 

Sulphur, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

My daughter and I checked in on Friday, May 1st. The hotel was easy to find, the valet attendants were kind and patient (it took us a while to get everything together), and check in was a breeze. Everyone was pleasant and friendly and made us feel very welcome. Our room was upgraded to a junior suite and we couldn't... More 

Was this review helpful? Yes
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Kimberly M: Thank you so much for your review of The Westin Houston Downtown, I truly appreciate your feedback and will be sure to share with Rudy and other members of my team! Should you need any further assistance, please feel free to reach out to me directly. Once again, thank you for your review of The Westin Houston... More 

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