We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Houston Downtown

#58 of 481 Hotels in Houston
Certificate of Excellence
Hotel website
Hotel deals
1520 Texas Avenue, Houston, TX 77002
Special Offer
Breakfast for 2 Included
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
The Westin Houston Downtown
View Map
Add Photo Write a Review

254 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Houston, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

At the end of a business trip I decided to use my own money to book into the Westin Downtown. Upon entering my room and trying to get wi-fi I found that they charge. I talked to the manager who was very polite but would not give complimentary Wifi, something I know he can do but he refused. In today's... More 

Helpful?
Thank Mark D
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is an amazing place to stay in the city. The rooms themselves are the quality one would expect from the Westin brand. But the standout here is the service. Everyone from the valet service to the concierge, the front desk, bar team and hospitality staff are truly amazing people who are always smiling and have consistently gone above and... More 

Helpful?
1 Thank Chad D
Palacios, Texas
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here back when it was the, Inn at the Ballpark. It impressed me then and impressed me again. Few things have changed but the staff are very friendly and always there to help you. Every westin I stay at is always the same caliber. I don't care for how hard the beds are, but the sheets and pillows are... More 

Helpful?
1 Thank bradbatch
Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The staff at this hotel is top notch--from the front desk, to the waiters at the restaurant, and the valets. The rooms are spacious and clean. The location is great. If you're looking for a great hotel in Houston with exceptional service, you will not be disappointed.

Helpful?
Thank AA E
Houston, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The Westin Downtown Houston was excellent!!! We had a large company party and stayed for the weekend. The entire staff was so helpful and the food was great during our meetings and later for our Christmas dinner! The hotel rooms were beautiful and clean. I loved returning to my room and everything was nice and neat. We will definitely be... More 

Helpful?
Thank Rhiannon G
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed there because I was attending a nearby conference. The people at the front desk were friendly and greeted us every time we came in. Ethan, the shuttle driver was helpful, professional and friendly. The food was yummy and the room was clean with a comfy bed. I would absolutely stay here again.

Helpful?
Thank JackandSnoopy
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay at the Westin was great. The room was large, clean and roomy. The bathroom was roomy and very nice. The staff was friendly and most helpful. Walking distance from the George Brown Convention Center. Hotel shuttle was very accommodating and helpful. They took us where we needed to go in a very timely manner and was back to... More 

Helpful?
Thank Marcia S
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Fantastic food! Very good value for money, breakfast is definitely worth a try. Beautiful and modern natural design of the lobby area, very pleasant ambience in our room which was very clean and large. The space was very generous in bathroom. Friendly relaxed atmosphere. Will come back for sure. Hope the weather will be nicer this time.

Helpful?
Thank Marketa S
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Marketa S, Thank you so much for your review of The Westin Houston Downtown! We truly appreciate your feedback! Please feel free to reach out to me directly if I may assist further! Once again, thank you for your review! Be well, Chris Ziadie General Manager More 

Chicago, Illinois
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a workmanlike business hotel near Minute Maid park. The lobby is beautiful and the service competent but there is nothing great about the place. The rooms are small and the gym way too tiny for a hotel this size. A high end steakhouse is right next door which is convenient for business dinners. The location is great for... More 

Helpful?
Thank John_CX2559VU
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear John_CX2559VU, Thank you so much for your review of The Westin Houston Downtown! We appreciate your feedback. I want to apologize to you if our hotel was not conveniently located next to your business. We are one block away from the new METRORail station which brings you directly into the center of Downtown. Once again, thank you for your... More 

San Antonio, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in town for training days prior to the marathon so the hotel was almost sold out. We were two ladies that had worked all day and then drove to San Antonio for training. We arrived at the hotel late and while there were 2-3 valet drivers on the drive, they were too busy chatting to open our car... More 

Helpful?
1 Thank wendy0217
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear wendyb473, Thank you so much for your review of The Westin Houston Downtown! I want to apologize to you regarding your experience with our valet team. I can assure you that this is not our standard and it has been addressed. I have also praised the Front Desk for their great service during your stay. Once again, thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

76 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (36)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (8)
Viewed
View from Room (3)
Viewed
Bathroom (2)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Hotel & Grounds (7)
Viewed
Bathroom (1)
Viewed
Dining (3)
Viewed
Business Center/Function Rooms (1)
Viewed
Room/Suite (6)
Viewed
Other (22)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Houston hotels
Downtown
The Lancaster
The Lancaster
#1 of 481 in Houston
4.5 of 5 stars 852 reviews
Downtown
JW Marriott Houston Downtown
Show Prices
Show Prices
Show Prices
Downtown
Magnolia Hotel Houston
Magnolia Hotel Houston
#21 of 481 in Houston
4.5 of 5 stars 2,473 reviews
Downtown
Four Seasons Hotel Houston
Downtown
Embassy Suites by Hilton Houston Downtown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay