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The Westin Houston Downtown

4.0 of 5 1520 Texas Avenue, Houston, TX 77002
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Certificate of Excellence 2014
The Westin Houston Downtown
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The Westin Houston Downtown
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117 reviews from our community

Traveler rating
    57
    41
    11
    5
    3
See reviews for
14
27
8
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Austin, Texas
1 review
2 of 5 stars NEW

I would rate this hotel a 4 or a 5 based on the quality of the rooms and friendly service. However, the property is located next to a church whose bells chime at 6AM for about 20-30 seconds and then again at 6:30. Extremely frustrating and because of that I would not stay there again.

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Robert S: Thank you so much for your review of The Westin Houston Downtown. I am pleased to hear that you enjoyed our hotel and the service! I am so sorry that you were not able to enjoy a good nights rest due to the church bells. I would like to discuss this with you personally at your convenience.... More 

Clifton, New Jersey
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I had the pleasure to stay at the Westin for a recent convention. It is a smaller hotel but the rooms are very nice and the staff is very courteous and helpful. I was pleased as a Platinum SPG to get a large room with a separate sitting room. Room service and the restaurant has good food at a decent... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear SpecialKNJ: Thank you so much for your review of The Westin Houston Downtown. I am so pleased to here that you enjoyed your visit and that you would recommend the hotel! If there is anything I may be able to assist you with personally, please feel free to reach out to me. Once again, thank you for your review... More 

Montreal, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

If you ever stay at this hotel, which I would not recommend, make sure your room window is not facing the atrium, where the bar is. The windows are not even close to be soundproof and if there's people talking or laughing too loud, you'll hear everything. I've got the worse possible scenario, a very loud wedding after-party in the... More 

Was this review helpful? Yes 4
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear achamp99: Thank you very much for your review of The Westin Houston Downtown. It troubles me greatly that you were not able able to sleep in your guestroom due to noise issues. I have addressed this with our Security and Food & Beverage team. Please be assured that we will resolve this issue. If there is anything else I... More 

Atlanta, GA
Top Contributor
51 reviews 51 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a short stay at this hotel and it was very upscale. There is only two ways to park meter parking on the street or valet. The hotel does not have a self parking lot. If you park on the street at night you have to make sure you get up before 7am to move your car or put... More 

Was this review helpful? Yes 1
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Tbezzy: Thank you so much for your review of The Westin Houston Downtown. We truly appreciate your feedback! I will be sure to share your review with our team! If there is anything else that I may assist you with, please feel free to reach out to me directly. Once again, thank you for staying at The Westin Houston... More 

Houston, Texas
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Being a Houston local, it's not often I have the chance to review hotels in my hometown. Since becoming new parents my wife and I haven't been out much so the Westin was a last minute Valentine's gift to ourselves. What - a - great - choice! From Isaac at check-in to the gentleman the next afternoon - yep no... More 

Was this review helpful? Yes 1
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear HomeinHouston: Thank you very much for your review of The Westin Houston Downtown. I am very glad that you enjoyed the Valentines Day package! I will make sure that Isaac is recognized for his outstanding service when I see him next. If there is anything else I may do to be of assistance, please feel free to reach out... More 

Bettendorf, Iowa
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel located in not the best area of town which is strange since it is right across from Minute Maid Field. There are not a wide range of bars or restaurants within close distance and I was warned not to walk around the area at night. In fact, I was warned not to walk back... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear headduck: Thank you so much for your review of The Westin Houston Downtown! We truly appreciate your feedback! I have reached out with our Westin Experience Supervisor who the Concierge Team reports to address training regarding our area. The area where the hotel is located is going through a major revitalization which will include many bars, restaurants and residential... More 

Houston, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here on New Years Eve as part of a room package for an event downtown. The front desk ended up helping us get a reservation at Vic & Anthony's across the street, last minute, on New Years Eve. They were great! The room we stayed in was rather large and had a huge bathroom. My cousin was also... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Kelsey C: Thank you so much for your review of The Westin Houston Downtown. We truly value your feedback. I am so glad to hear that you had a great experience while staying in our hotel! I hope that you enjoyed your meal at Vic & Anthony's Steak House! if there is anything else that I may be able... More 

Apeldoorn, The Netherlands
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is great and the employees are very nice but in the weekend there is nothing to do in Houston Downtown. You must go to the out skirts to see something. Therefore it's to advice to book a hotel just outside downtown

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Mansfield, TX
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a quick weekend and enjoyed the experience! Nice updated rooms, very comfortable bedding and very clean. The lobby was relaxing with a well stocked bar and very good service. The museums and many venues in close walking area during the day but would not recommend walking alone at night for safety as not the best area of... More 

Was this review helpful? Yes
San Francisco, CA
Top Contributor
101 reviews 101 reviews
95 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed January 24, 2015

I had a quick one night stay in. Corner Suite. The gentleman who checked me in was polite and welcoming. The Corner Suite was designed nicely but It really was one room, which was a disappointment. I stayed at this hotel when it was Landry's and was completely charmed with the ambiance and baseball memorabilia. Sadly this was all missing.

Was this review helpful? Yes 1
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Additional Information about The Westin Houston Downtown

Address: 1520 Texas Avenue, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Houston Downtown 4*
Number of rooms: 200
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Also Known As:
Inn At The Ballpark Hotel Houston
Hotel At The Ballpark
At The Ballpark Houston
Hotel Style:
#15 Luxury Hotel in Houston
#28 Family Hotel in Houston
#39 Romantic Hotel in Houston
#80 Business Hotel in Houston

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