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The Westin Houston Downtown

#93 of 468 Hotels in Houston
Certificate of Excellence
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1520 Texas Avenue, Houston, TX 77002
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The Westin Houston Downtown
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The Westin Houston Downtown
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132 reviews from our community

Traveler rating
    60
    48
    12
    7
    5
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16
31
10
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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1 review
3 of 5 stars Reviewed 1 week ago

The staff was below average, their engagement was not genuine. They were monotone in their interactions and were not engaging. The bell staff and the front desk were the most disappointing. It was obvious we were there for a celebration but not one employee asked us why we were visiting Houston. The bell Ryan who took our luggage up never... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Matt B, Thank you very much for your review of The Westin Houston Downtown. It deeply troubles me that you had a negative experience with our Front Office Team as this is not our standard of service. Can you please reach out to me so we can discuss further? Once again, thank you for your review of The Westin... More 

Missouri City, Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I purchased two rooms at this hotel for a girls night 40th birthday celebration. I did receive a great price through a 3rd party vendor. It was described as boutique hotel. Pros: • Ceiling Fan • Very clean appointed rooms • Quiet from church bells (I saw several reviews about the church. I had an interior room facing the inside... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear HLGibson, Thank you so much for your review of The Westin Houston Downtown. I appreciate you taking the time to provide valuable feedback. I have presented your review to the members of our management team and will address. Please feel free to reach out to me if I may assist you personally. Once again, thank you for your review... More 

Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the downtown Westin to take our boys to an Astros game on a Friday night. It was a brilliant idea. The hotel is within a block of the stadium. Check in was quick and painless. The front desk was also very nice and helpful with information. They even had a wagon full of toys for the kids... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear ParkerLane10, Thank you so much for your review of The Westin Houston Downtown. I am glad to hear that you enjoyed your experience as a guest in our hotel! Please feel free to reach out to me personally if you need any further assistance! Once again, thank you for your review of The Westin Houston Downtown! Be well, Chris... More 

Kyle, Texas
Top Contributor
66 reviews 66 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checked into the hotel with ease, valet parking quick and efficient. Speedy service with the luggage to the room. Sarah at the front desk for check in was very firendly and helpful during our stay. We utlized the shuttle which takes you to local places in downtown Houston. The service bot going and coming was very quick. The driver very... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Andy426669, Thank you so much for your review of The Westin Houston Downtown! I am thrilled to hear that you enjoyed your experience with the hotel. I will also extend my sincere thanks to Sarah for assisting you during your check in. Please feel free to reach out to me if I may assist you further. Once again, thank... More 

Dallas, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have long term business travel in Houston and as is common in my profession, i like to stay at the same hotel every week, almost always an SPG hotel, where I leave a suitcase with my own pillow, some workout gear, and toiletries. I have been staying at the WESTIN downtown for several weeks 4 nights per week with... More 

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear RRRRTexas, Thank your review of The Westin Houston Downtown! I am glad that we were able to accommodate storing your luggage. If there is anything else I may assist you with personally, please feel free to reach out to me. Be well, Chris Ziadie General Manager More 

Raleigh, North Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel itself was very nice, but a little pricey - I only stayed one night. It was close to where I was going downtown and the University. Ceiling fan in the bed room and big bathroom with lots of light was a plus. I appreciate them accomodating my need for an early check-in.

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Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear KJW500, Thank you so much for your review of The Westin Houston Downtown. I am very glad to hear that we were able to extend an early check in for you. Should you need any further assistance please feel free to reach out to me directly. Once again, thank you for your review of The Westin Houston Downtown! Be... More 

Omaha, Nebraska
Top Contributor
120 reviews 120 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Second time staying here. The first time was great. The second time, not so much. Up side is, it is downtown and very close to where I occasionally work, Discover Card. Also close to decent eateries and bars. Clean, comfortable room. Down side is, due to my business visit ending early, I had no choice but to checkout early. Didn't... More 

Was this review helpful? Yes 1
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear ScubaDLT, Thank you very much for your review of The Westin Houston Downtown. We appreciate your feedback. If you would like to discuss the hotel's cancellation policy with me personally, please feel free to reach out. Once again, thank you for your review and we hope to see you again at The Westin Houston Downtown. Be well, Chris Ziadie... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

My husband and I stayed here New Year's Eve. Our experience was awful from valet to checking out. First valet told us no coolers allowed. Really? It was the size of a purse and only had 2 diet sodas and 2 bottles of water. FYI to the control freaks that night, were the other coolers we saw as we waited... More 

Was this review helpful? Yes 1
Hotel G, General Manager at The Westin Houston Downtown, responded to this review

Dear Sweetheart2005, Thank you for your review of The Westin Houston Downtown. I want to personally apologize to you for the experience you received as a guest in our hotel. This is not indicative of our service expectations. Please feel free to reach out to me personally so we can discuss this matter further. Once again, thank you for your... More 

Austin, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2015

The hotel still smells new as you walk thought the corridor. It’s a lot smaller than I was expecting and has the boutique feel about it. I was a big fan of the ceiling fan (no pun intended) in the rooms, make for so much better sleep than having the dry air conditioner pumping all night long. The bathrooms were... More 

Was this review helpful? Yes 1
Houston
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2015

My husband and I became dog people a couple of years ago. Our son is grown and now, Rupert, a 5 lb. Chihuahua-mix, is the center of our universe. I know how it sounds - pathetic. I swore I'd never be one of those people, but I drank the kool-aid, or should I say, the water from the dog bowl...... More 

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