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Hotel Icon, Autograph Collection

#27 of 470 Hotels in Houston
Certificate of Excellence
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220 Main Street, Houston, TX 77002
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659 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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    (175)
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Portland, Maine
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Being a lifetime Marriott Platinum nothing would make me happier than to give The Icon an 'excellent', but I just can't do it. Great downtown location, very nice rooms and a quality lobby bar - all of the good physical attributes of an Autograph Collection hotel. The valet parking service was excellent. There were some small things that weren't really... More 

Was this review helpful? Yes
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

We always want our guests to feel at home, so I am happy that you felt that way during your recent business stay at ICON. I am especially delighted to hear that you found our downtown location to be perfect for your needs, as well as, our comfortable accommodations and facilities to your liking. However, we are truly sorry that... More 

Katy, Texas
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Another great Marriott property. stayed downtown to see the Astros at Minute Maid Park (a short walk - 6 blocks max). We loved the lobby with bar and restaurant! Was upgraded to floor 12 which when you get on the elevator is not a numbered floor instead you need to push the PH (penthouse) button. How cool! Stayed in the... More 

Was this review helpful? Yes 1
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

Thank you for posting such a fantastic review of our hotel! We enjoyed reading your comments about your experience and appreciate you sharing them. We are so glad that you were awed by our magnificent hotel, as well as, the room upgrade. I am especially delighted that you and your family enjoyed the spacious suite, the luxury of our sprawling... More 

Westlake, Louisiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We LOVE this hotel. I realize everyone experiences things differently. For us, it was great! The valet guys are great! If I could remember the name of the one that helped us last...... he was just perfect! Went back to my car to get tickets for a show I left...offered us the free shuttle to the symphony and was perfect... More 

Was this review helpful? Yes
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

Thank you for your glowing review of our beautiful Downtown hotel. It is great to hear that you and your son had a wonderful time and that our convenient location, generous service and seamless check in added to your enjoyment. I am also happy to read that you took advantage of our complimentary car service to explore Downtown Houston in... More 

Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Rustic hotel with a very nice staff located in the heart of Houston. Lobby was not very functional as the bar and restaurant take up the majority of the space. The property is in walking distance of many restaurants and shops but it just seems to be missing something.

Was this review helpful? Yes
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

It was our pleasure to host you on your recent visit to our beautiful downtown hotel. Thank you for your kind comments about our convenient location with its close proximity to many shopping centers as well as restaurants. I appreciate your kind words about our friendly yet professional service. We look forward to having you as our guest again in... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I cannot describe how incredible the service was at this property. I had an issue and needed a second room last minute under a discounted rate and the front desk was able to work their magic and get me in when the initial outlook was extremely grim! The front desk was also extremely helpful throughout my stay including when my... More 

Was this review helpful? Yes 1
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

Thank you for your glowing review of our beautiful Downtown hotel. I am pleased that you received great service and hospitality during your recent stay with us. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback will be shared with my entire team and especially Front desk associates to inspire... More 

London
Level Contributor
121 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently spent a few nights here attending a business conference - Property is a former bank and has a interesting feel to it. Room was a good size with generous bathroom. Staff for the most part were very good. However I found the air conditioning and lighting to be off - I also had a damaged light in my room... More 

Was this review helpful? Yes
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

Thank you for the productive comments regarding your stay while attending a business conference. Although your overall stay with us was satisfactory, I am sorry that we did not meet all of your expectations. I was disappointed to read that you experienced service issues with our business center during the conference as this is not something we often hear. I... More 

New Orleans
Level Contributor
113 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a Great Property! A terrific Autograph Experience. Jr Suite, Corner Room, on the top floor. Two nights and we loved the place and all personnel we interacted with. It was just after the 4th weekend. Business people in and out. This was like taking a trip back in time. Older Style Hotel and amenities. It was great. Breakfast bar... More 

Was this review helpful? Yes
ICON_DoR, General Manager at Hotel Icon, Autograph Collection, responded to this review

Thank you for choosing our hotel for your recent accommodation needs. Our building was the site of the Union National Bank for over seventy years so we are especially proud of its historical significance and charming character. I am glad that we impressed you with our amazing amenities, breakfast buffet and convenient location. With a spirit to serve, we take... More 

Texas
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved the uniqueness of this hotel - the history of the building and the just-right elegance of the property, from the expansive, open main floor to the guest rooms, which were large and nicely appointed. The huge bathroom was a lovely surprise. The hotel is in a very active part of downtown - bars and restaurants just steps away... More 

Was this review helpful? Yes
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

Thank you for your glowing review of our beautiful Downtown hotel. I was very happy to read how much you loved our hotel's history and its classic architecture and design. Our building was the site of the Union National Bank for over seventy years so we are especially proud of its historical significance and charming character. We love to hear... More 

Houston, Texas
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a room so we could be close to the firework festivities and wouldn't have to drive home. It was about 8 blocks to walk, but the price was great so it was worth it. The room was big and had a soaking tub. The beds were comfortable and the rooms come with a mini refrigerator. This is decorated... More 

Was this review helpful? Yes
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

It was wonderful to read how much you loved our hotel's modern decor and design. We have maintained most of the old structure and added some contemporary touches to match the vibrant spirit of Texas. We are so glad that you liked our spacious accommodations, nice beds, as well as, the great value we offer. It was great to know... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Being that it was a " Holiday Weekend" you would think that the staff would be on their P's & Q's....1st thing: the carpet in the room was wet when we got in there 2nd our room NEVER got cleaned at all ( we were told that "checking out" rooms get cleaned first) The staff was clearly sleep when we... More 

Was this review helpful? Yes 1
ICON_DoR, Director of Rooms at Hotel Icon, Autograph Collection, responded to this review

Thank you very much for staying with us and for taking the time to give us your feedback. I am truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously so what you experienced during your stay is not a normal occurrence at our hotel. We... More 

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