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All 456 Houston hotels

Residence Inn Houston Downtown / Convention Center

3.0 of 5 Hotel   |   904 Dallas Street, Houston, TX 77002 (Downtown)
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Residence Inn Houston Downtown / Convention Center
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Ranked #146 of 456 Hotels in Houston
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A recent review
4 of 5 stars Reviewed December 9, 2013
Stephen A Ashbourne, United Kingdom
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140 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Houston Downtown / Convention Center
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Ashbourne, United Kingdom
Top Contributor
154 reviews 154 reviews
61 hotel reviews
419 helpful votes 419 helpful votes
4 of 5 stars Reviewed December 9, 2013

I stayed at this hotel for six nights in December 2013 on a business trip. I am a Marriott Gold card holder, and stay at Marriott group hotels out of choice (even though there were other hotels slightly closer to where I was doing business this week). For my client's location, this Marriott was in a good location, and within... More 

Was this review helpful? Yes 5
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! WOW! It was great to hear you enjoyed everything about your stay with us, from the friendly service to the convenient location to all that Downtown Houston has to offer! We truly value your business and look forward to your next visit. Ryan Frederick General Manager More 

Stillwater, Oklahoma
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 5, 2013

This is a very typical downtown Residence Inn by Marriott. Great location and expensive overnight parking (Valet Only). It's very convenient to get to downtown places of interest such as Toyota Center (walking), Hermann Park (urban tram) and Rice University (urban tram). My friends and I went to Houston for Black Friday Shopping and had a good stay with spacious... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! I was thrilled to hear you enjoyed our teams service and our location while in town doing some Black Friday Shopping! We truly value your business and look forward to your next visit! Ryan Frederick General Manager More 

Colorado Rockies
Top Contributor
126 reviews 126 reviews
46 hotel reviews
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed November 23, 2013

Stayed for convention in October. All rooms downtown pretty well booked, so got gouged at $379/night for a 2 bedroom suite that was a dump. The reservation said "City View" but when we arrived the only 2 bedroom suite had a view of other rooms with a dirty unused roof below. The carpet was stained and filthy, the décor doesn't... More 

Was this review helpful? Yes 1
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! It was great to hear you enjoed our teams service! However I sincerley apologize for the other issues you expereinced. I can assure you this is not how we normally operate. We truly value your business and look forward to your next visit! Ryan Frederick General Manager More 

Virginia
Top Contributor
78 reviews 78 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed November 19, 2013 via mobile

Stayed here a few times now. Not coming back. I usually like the bigger Res Inn rooms but here, not very well maintained. And staff is simply indifferent to requests. Probably better off trying Courtyard right next door ( higher rated on this site but I have yet to stay there). Staff at this place displays great indifference to guests,... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! I was surprised to hear you found our team to be indifferent. I can assure you our team takes extreme pride in being the cleanest and freindliest. Nonetheless I will be sharing your comments with the team as an example that we can always improve. I truly appreciate... More 

Milwaukee, Wisconsin
Top Contributor
107 reviews 107 reviews
58 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed November 18, 2013

Stayed 4 nights for a convention at George Brown. Pros: 1. Location is good, as you can walk 10 minutes to the convention center as well as several restaurants. For jogging / walking it is just a few blocks from a park and an urban river trail. 2. My room 723 was above average for a Residence Inn, as the... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! It was great to hear you enjoyed your stay with us! I wanted to let you know that in December we will be doing so updating that I think you are going to love. Thank you again for staying with us and we look forward to your next... More 

india
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 4, 2013

I have stayed here before several times and everytime had left them with some feedback but of no avail. Recently there was a goof up and since them the GM has been listening and making changes. On top they have started catering to the needs of the vegetarians and yes it is more than salad - thank you! So all... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! I was thrilled to hear you are noticing the changes we are making! We truly value your business. Thank you again for staying with us! Ryan Frederick General Manager More 

Melbourne
Top Contributor
57 reviews 57 reviews
34 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed October 27, 2013

This hotel is pretty basic. Positives: The rooms provide more than the usual hotel room. That is there is the basic room, plus a small living area. The front desk staff are very friendly and helpful. Useful little 'market' kiosk to buy snacks etc. There is a launderette, where you can wash a load of laundry for 5 quarters and... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! It was great to hear you enjoyed our very friendly staff! However I do want to let you know that in December we will be updating our rooms and I think you will really enjoy the new look! Thank you again for staying with us and we hope... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2013

We spent one night in this hotel. This hotel shares a building with courtyard next door so the entrance and parking issue is confusing. Just pull up to the Courtyard entrance and valet will take care of you. There is no self-park there. The front desk was a bit understaffed when we arrived but they still were able to serve... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! I was thrilled to hear you enjoyed our nice, clean and convenient hotel! Incase you did not already know the hotels connect on all floors 3 and above to make it easier to navigate. Thank you again for staying with us and have a great day! Ryan Frederick... More 

Essex
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 29, 2013

Stayed here for two nights with purpose of visiting Minute Maid Park. Arrived on a Saturdays when Astros were playing Yankees. We arrived before 2pm and were told that there were no rooms available before 3pm check in time which was fair enough. However when 3pm arrived no room was available. It was not until nearly 4pm that we could... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to review our hotel! I was thrilled to hear you chose to stay with us while in town for the Yankees game! I sincerely apologize however that your room was not ready to check-in until 4pm. We will always honor early check-in requests when rooms are available. This particular day a majority... More 

Detroit, Michigan, Usa
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

This is the second time I stayed at this hotel for business. The location is great for visiting multiple customers in the downtown area. Most were within walking distance of the hotel. Nice pool; small exercise room; but equipment was always available. Buffet breakfast was included every morning with a rotating selection; however there was something for everyone's taste. Travelled... More 

Was this review helpful? Yes
Ryan F, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you so much for taking the time to reivew our hotel! It was great to hear you enjoyed your 2nd visit with us! Thank you again for staying with us and we look forward to welcoming you back soon! Ryan Frederick General Manager More 

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Additional Information about Residence Inn Houston Downtown / Convention Center

Address: 904 Dallas Street, Houston, TX 77002
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Downtown / Convention Center 3*
Number of rooms: 171
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Also Known As:
Residence Inn Houston Downtown Hotel Houston
Houston Residence Inn
Hotel Style:
#5 Green Hotel in Houston
#106 Business Hotel in Houston

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