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Residence Inn Houston Downtown / Convention Center

#151 of 468 Hotels in Houston
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904 Dallas Street, Houston, TX 77002
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Residence Inn Houston Downtown / Convention Center
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Residence Inn Houston Downtown / Convention Center
Residence Inn Houston Downtown / Convention Center
Residence Inn Houston Downtown / Convention Center
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150 reviews from our community

Traveler rating
    45
    60
    32
    11
    2
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21
16
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72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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USA
Top Contributor
184 reviews 184 reviews
44 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location is convenient for me so I have stayed here quite a few times. I rarely get down for the breakfast as I'm meeting with friends or on business so I won't comment on that but I will say that this time the room was quite all 4 nights. :) My only mishap was the last day. My room... More 

Was this review helpful? Yes
Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for your feedback on your recent stay at our property! I'm sorry to hear your room keys were not working properly on the last day of your stay. We will be working with our Engineering Team to ensure this was an isolated incident. Additionally we will be sharing your comments with Caroline and the team and we are... More 

Tulsa, Oklahoma
Top Contributor
84 reviews 84 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really enjoyed the 2 night stay here. Friendly and attentive service, very quiet room. The valet service was run by young kids who were really not engaged or cared much about service (a few did) but overall I would stay there again easily. Great part of town not too far from aquarium.

Was this review helpful? Yes
Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for sharing about your recent stay at our property! I'm thrilled to hear you enjoyed your stay. Our location is very convenient for visiting the aquarium and many other downtown attractions. I will be sharing your comments with the appropriate managers with our team as well. We look forward to seeing you on your next trip to Houston! More 

North Babylon, New York
Top Contributor
148 reviews 148 reviews
15 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in a lovely historic building close to downtown and convenient to the convention center and downtown Houston sites and restaurants. It shares the space with the Courtyard next door. The rooms are clean and comfortable and quiet. The staff is friendly and very helpful.

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Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Nancy, thank you for your feedback! I'm delighted to hear you enjoyed our downtown location as well as you guest suite. I will be sure to share your comments with our team as they love hearing your feedback. We look forward to seeing you again soon, when your travel brings you back to Houston! More 

Belgium
Top Contributor
78 reviews 78 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 2, 2015 via mobile

you arrive there after 11+ hours journey and what you hear is no room service, no restaurant, no shuttle to office, no this, no that! Then you wake up and you get a plastic board with plastic cutlery and poor choice for breakfast and guess what you need to convince the person at the desk that you need a taxi... More 

Was this review helpful? Yes 1
Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for your feedback regarding your recent stay with us. Although there is not a shuttle offered by the hotel, we are on the Greenlink Circulator route. The Greenlink is operated by the City of Houston and the Houston METRO and services many downtown attractions and nearby office buildings. We do hope you enjoy the remainder of your time... More 

St. Marys, Georgia
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed February 26, 2015

My husband and I stayed here 5 nights while he attended a medical meeting. The room was a studio with queen bed, pull out couch, full kitchen, no oven but full size refrig and stove top, microwave, dishwasher. I only used the refrig as we either ate out or at the buffets downstairs. Breakfasts were good choices of items and... More 

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Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for sharing about your recent stay at our hotel! I'm delighted to hear you and your husband were able to utilize our complimentary breakfast and social hour. I'm sorry to hear your room was not serviced early in the day during the week as I understand the frustration of waiting for service after you've returned to your room.... More 

Ashbourne, United Kingdom
Top Contributor
181 reviews 181 reviews
70 hotel reviews
519 helpful votes 519 helpful votes
5 of 5 stars Reviewed February 16, 2015

This is my hotel of choice when I come to Houston for business. It is easy to find, has car parking on site, has friendly staff and comfortable, well-appointed rooms in a suite style (lounge with TV, kitchen with coffee making, refrigerator, microwave). Basic breakfast is included seven-days-a-week, and there are three 'social evenings' where food and drinks are also... More 

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Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Stephen, we appreciate your positive feedback and are excited to hear how much you enjoy our hotel! Our complimentary breakfast and social hour are great for our guests who are constantly on the go in the downtown area. Our team will be thrilled to hear how much you enjoy our property and I will be sure to share your comments... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 6, 2015

Stayed here for three weeks. I agree with most of the other posts here - expensive but it's downtown and the location is great. I know that it's usually the norm to write reviews when it is a bad experience so I will say that it wasn't a bad experience overall.The cleaning staff did a great job through the time... More 

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Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for your feedback Robbie. I'm happy to hear that you enjoyed your stay and disappointed that your experience did not leave you wanting to return. Although our ability to control city construction is limited, I would like to apologize for the inconvenience it caused you. Additionally, I would like to apologize for the confusion with your luggage. I... More 

London, UK
Top Contributor
76 reviews 76 reviews
61 hotel reviews
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed January 25, 2015

I expect room rates for Downtown Houston to be expensive, but I would expect much better quality for the price paid. The rooms, lobby, hallways, breakfast area, amenities are all incredibly dated, and of lower quality to any other Marriott brands I have stayed in. Usually Residence Inns are very nice, but not this one. The amenities in the room... More 

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Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for sharing about your recent experience at our property. I appreciate your feedback in as it allows for us to improve our services and our property. Our mission is to be the cleanest and friendliest hotel and we I'm sorry to hear we did not reach our goal. We are excited for improvements to create a more modern... More 

USA
Top Contributor
184 reviews 184 reviews
44 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 1, 2015

I've stayed here several times and this was the best visit. I appreciate the breakfast in the lobby - and that they have cranberry juice. It was VERY QUIET this time. This has been an issue in th past but not a problem this time. My room was in the 'center' part of the buiding so no late poolside shouting... More 

Was this review helpful? Yes 1
Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for sharing about your recent stay at our property! I'm delighted to hear our team was able to offer you a quiet interior room. Our complimentary breakfast has many great options including a variety of beverage options. We look forward to seeing you again on your next visit to Houston! More 

Houston, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 23, 2014

Every single employee was extremely friendly. Currently, there is also a Courtyard but soon will be a SpringHill suites. All the construction going on did not have any impact on my stay. Our room was very nice and clean.

Was this review helpful? Yes
Julie S, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review

Thank you for sharing about your recent visit at our property. Our team will be thrilled to hear your kind words. I hope to see you again soon, when your travels bring you back to Houston! More 

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