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Courtyard by Marriott Houston Downtown

3.0 of 5
916 Dallas Street, Houston, TX 77002 (Downtown)
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Courtyard by Marriott Houston Downtown
Ranked #208 of 437 hotels in Houston
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100 reviews from our community

    Trip type
Traveler rating
    15
    38
    33
    9
    5
Date Rating
Wilmington, DE
Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed May 19, 2013 NEW

My stay at this hotel got off to a poor start when my wife called me after she had been woken up by the hotel front desk wondering if I would be checking in. It was about 9 pm local time and I was on my way from a client dinner (but about 10 pm on the east coast). Obviously,... More

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See 7 more reviews by Woodstock1968 for Houston
ThankYouForStaying, Manager at Courtyard by Marriott Houston Downtown, responded to this review
May 20, 2013

I am sincerely sorry for the terrible experience you had recently at our hotel. While we were being proactive in determining who among are arriving guests would not be showing up as we typically have several who do not show, I agree that calling your home late at night was inappropriate, and I apologize for the concern we caused at... More

Oakland, CA
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed May 13, 2013

We stayed in the Courtyard by Marriott Downtown Houston for several days, May 9-12. Coincidentally, the property changed hands at midnight on Friday, May 10 so some of the issues we encountered may be related to that management change. I'll comment on the problems in order of their occurrence. First, there is no "public" parking or ability to self-park on... More

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ThankYouForStaying, General Manager at Courtyard by Marriott Houston Downtown, responded to this review
May 17, 2013

Thank you for the feedback! Yes, management companies have changed as of that Friday night at midnight and the team is excited to begin making improvements to satisfy our new travelers. I sincerely apologize for the inconveniences with the valet and housekeeping. I understand how frustrating both of these issues can be. Our team has already made changes with the... More

Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed April 30, 2013

Stayed for a venue at Bayou Music Center. Valet was backed up to get in and out...lobby was dirty..vending was over-priced....it was super noisy in our room....water pressure in shower was very low....the dinging of the elevator all night made it difficult to fall asleep....overall not what I was hoping for.

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Pearsall, Texas
1 review
1 of 5 stars Reviewed April 18, 2013

The room was super Dusty. The Coffee maker had something growing inside, the sheets had hair. I had to request for extra sheets, I'm thinking they did not change the sheets from previous customer. And the lady at Starbucks was rude. Not happy with my stay :( I will not be returning to this hotel again!

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Corning, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

I stayed here for several days on business; as the first leg of a long international trip. My reservation had been made for me by a third party; who set my arrival day wrong (the day before my actual arrival). Because of this, when I arrived my reservation had been cancelled. Of course, they were now "sold out". The young... More

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hallsm271, Manager at Courtyard by Marriott Houston Downtown, responded to this review
April 26, 2013

Thank you for taking the time to share your experience at our property. We pride ourselves on taking care of each guest need as if it was our own. I am happy to hear we were able to accommodate you and that you enjoyed your time with us. We look forward to welcoming you back on your next trip to... More

Denton, Texas
Top Contributor
99 reviews 99 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed April 4, 2013

Convenient proximity to Minute Maid Park. We were easily able to walk to and from the game in about 10-15 minutes with no problems. (The Four Seasons Hotel, halfway between Minute Maid Park and the Courtyard, was a a great place for a nightcap on our walk back from the game) Nice staff. Clean but average rooms and facility. The... More

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See 4 more reviews by Triaero for Houston
hallsm271, Manager at Courtyard by Marriott Houston Downtown, responded to this review
April 26, 2013

Thank you for taking the time to share your experience at our property. We love the Houston Astros and enjoy sharing the game day excitement with fans! We look forward to welcoming you and your friends back for your next trip to Houston. More

Stafford, Virginia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 29, 2013

I have stayed at this hotel several times. It is in the fully-restored historic Humble Tower, formerly the HQ building of Humble Oil and Refining Company...one of the predecessors of the present-day ExxonMobil. Glad to see they saved this building. Rooms are very large, quiet, and well-suited for the business traveller. The hotel is within walking distance to many fantastic... More

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See 2 more reviews by Reagan10 for Houston
hallsm271, Manager at Courtyard by Marriott Houston Downtown, responded to this review
April 26, 2013

Thank you for sharing your feedback for our hotel. We are proud to host our valued guest in such a historic location. Downtown would not be the same with out the historic architecture combining with modern industry. I am happy to hear you enjoyed your time with us and look forward to welcoming you back on your next trip to... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2013

When visiting Houston, I mostly stay at the Hyatt or Crown Plaza but this time I decided to give the Courtyard a spin. The location is very convenient for many of the downtown businesses and is at an intersection offering many bus and light rail services. The FREE "green" bus runs nearby and operates on a downtown loop which can... More

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hallsm271, Manager at Courtyard by Marriott Houston Downtown, responded to this review
April 26, 2013

Thank you for taking the time to share your experience at our hotel. We are excited to hear you chose to stay with us on your recent trip to Houston. Downtown changes with the era by constantly remodeling and providing the latest shopping and dinning trends just minutes from our front door. We look forward to welcoming you back on... More

Aberdeen, UK
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 16, 2013 via mobile

Visited Houston at the start of March with my husband as part of our relocation to this part of the world. The hotel was chosen for proximity to my husbands office block and most specifically because this hotel provides FREE wifi, essential as we wanted to FaceTime our children back home on a daily basis. The staff are delightful, very... More

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hallsm271, Manager at Courtyard by Marriott Houston Downtown, responded to this review
April 26, 2013

Thank you for taking the time to share your experience with us. We truly value your feedback as we strive to exceed your expectations. We look forward to welcoming you back on your next stay with us and on behalf of our entire team, "Welcome to your new Houston home!" More

Robstown, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 14, 2013

Upon arrival at the Courtyard, we checked inn and had three rooms reserved. We checked in without any difficulty and were given our three rooms. Three keys were given to us and only one key worked. Two rooms keys did not pen the rooms. Staff worked o. Opening the rooms taking an hour and a half. In one of our... More

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Additional Information about Courtyard by Marriott Houston Downtown

Also Known As:
Courtyard By Marriott Houston Downtown Hotel Houston
Courtyard By Marriott Houston Downtown Hotel
Courtyard Houston Downtown
Courtyard Houston
Houston Courtyard
Houston Marriott
Address: 916 Dallas Street, Houston, TX 77002
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #208 of 437 hotels in Houston
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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