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All 451 Houston hotels

Holiday Inn Express Houston

2.5 of 5 Hotel   |   7625 Katy freeway, Houston, TX 77024 (Great Uptown)
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59%
Ranked #209 of 451 hotels in Houston
A recent review
4 of 5 stars reviewed 4 weeks ago
60956Mark San Antonio, Texas
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  • Reviews (61)
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61 people have reviewed this hotel

Traveler rating
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    5
    4
See reviews for
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
San Antonio, Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had to call this hotel at the last minute as the La Quinta (We previously booked) informed us the night of our arrival that all there ADA rooms were being redone. Holiday Inn was a much more upscale place with a much better room and all things including the pool had a lift for my wife and I who... More

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Zachary, Louisiana
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 24, 2014

This hotel had friendly front desk staff, and nice lobby area. Our room was a bit out dated/aged but clean. Good location close to the freeway. It was located on the back side of the building, I did not notice freeway noise. Breakfast area was clean and breakfast well maintained. My granddaughter enjoyed the pancake maker.

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review

Dear LandonAndCristy, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our... More

Austin
Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 26, 2014

This is by far one of the most difficult hotels that I've stayed at to rate. Reason being that it's got it's fair shares of pro's and con's which is why I gave it an "average" rating. Pro's: Conveniently located off I-10 near 610 junction and across from Edwards Theaters multiplex. Affordable room rates and very friendly staff. This is... More

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Helsinki
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 15, 2014

Bit out-dated and rough on the edges, but service was good and location was extremely convenient for my travels. Proper gym would be great. All the services were near and convenient. Quite place, even though freeway runs right next to it.

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review

Dear TTUHelsinki, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am pleased to know that you found the hotel's location perfect for your travel needs and you were satisfied with the service received from our staff. We greatly appreciate your feedback as this gives us the avenue to improve on... More

Sydney, Australia
Top Contributor
82 reviews 82 reviews
40 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 28, 2014

Hotel is located just near junction of 610 and I10 on West side of Houston so provides easy access to West Houston locations. Also means some traffic noise in rooms that face I10. Hotel is clean and well maintained if a little dated. Staff are helpful and friendly. Usual Holiday Inn Express amenities available (ie free breakfast, pool, etc). Bed... More

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Seattle, Washington
Top Contributor
99 reviews 99 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 8, 2014

If you are heading West on you travels, this hotel is a great location. You're morning traffic is going east into Houston. This Holiday Inn Exp. is just one block back from the freeway but is very quiet. You well enjoy your stay here.

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Beaumont, Texas
1 review
3 of 5 stars Reviewed October 17, 2013

Normally this is a favorite get away hotel for a weekend. It's not the Westin, but it is clean and very family friendly. The staff is also very pleasant. However,. this past weekend I had to shower in tepid water. I really hated that. When I mentioned it to the front desk they said that the hotel had been having... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review

Dear Rebecca J, Thank you for your review. We certainly apologize for the hot water issue and for any inconvenience or negative impression this might have caused you. We understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken... More

Hattiesburg, Mississippi
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 14, 2013

Good staff, good food, but has maintenance issues. One working elevator, no hot water in sink sometimes, no water at all for a couple of hours one time, a water saving commode that had so little water swirling around the bowl that you had to hand clean it after each use, multiple trips to front desk because the drink labels... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review

Dear MikeMc10, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with the plumbing prevented you from fully enjoying your time at the hotel. We do appreciate the perfect score for the Service you received. We have shared your comments with the staff and we’re confident the necessary adjustments will... More

San Antonio, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 23, 2013

Stayed for the weekend to celebrate my birthday. The rooms were nice, but the mattress were a little too firm, the shower had little to almost no hot water so the shower wasn't very pleasant and to top it all off we stayed on da 6th floor with only one working elevator. Overall it was convenient to downtown and the... More

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edgarcia79, General Manager at Holiday Inn Express Houston, responded to this review

Sorry your stay wasn't perfect. We are in the process of changing our entire hot water system and we had one elevator down for maintenance during your stay. We'd love for you to come back and see enjoy our new and improved hot water system. More

Livingston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 16, 2013

I stayed at the hotel 5 nights - but I was on the back side from the freeway - good hotel - good staff. I came back the next week and was assigned a room on the freeway side. Wow - better than Nascar. I felt I was right beside the racetrack. They did let me change rooms. Be sure... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review

Dear Karl1066, Thank you for your recent stay with us and for always choosing our hotel when you are in the area. I sincerely apologize for any disturbance you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can... More

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Additional Information about Holiday Inn Express Houston

Address: 7625 Katy freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Houston 2.5*
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Also Known As:
Holiday Inn Express Houston - Memorial Park Area Hotel Houston
Holiday Inn Houston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Refreshed and changing the look of our property for you. We are working hard and would love to have you stay with us. Welcome, we want our home to be yours. With free breakfast get your day started on the right foot. Enjoy our indoor pool without getting the sunburn or sand. Our staff is here to make your day incredible and if we are unable we will make it right. ... more   less 
Number of rooms
82

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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