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All 451 Houston hotels

Residence Inn Houston Northwest/Willowbrook

3.0 of 5 Hotel   |   7311 West Greens Road, Houston, TX 77064
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89%
Ranked #68 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
jpshirkey Lynchburg, Virginia
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  • Reviews (67)
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67 people have reviewed this hotel

Traveler rating
    44
    15
    4
    3
    1
See reviews for
25
3
4
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Houston, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago via mobile

This place is bad. The hallways smell like urine,'they had the nerve to charge for bottle water when I know they have given out complimentary water. Also, the pool area is a hot box. You can't enjoy the pool because it's closed in with no a/c systems md the pool was heated. the hotel price was a lie, they charged... More

Was this review helpful? Yes
Lynchburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family of 5 stayed here while visiting family in the Houston area. Every residence inn we've stayed in has been wonderful, and this one is no exception. Very clean. Super nice staff on duty. Felt safe. Quiet. No concerns or problems during our stay. Will come back.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for such a great review, we appreciate every feedback that help us improve the quality of your stay. We look forward to your next visit! Regards, Angie Hernandez More

Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed June 17, 2014

The hotel is perfectly located close to the highway and restaurants. Not to mention the rooms are the fantastic apartment style with; bedroom area, living area, office area, full kitchen, fireplace, and bathroom/closet. The fitness center could use a bit of work. Very few dumbells, a shaky bench, two treadmils and an elypitcal. More could be done to that, however... More

Was this review helpful? Yes
martha h, Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for all your comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs. Angie Hernandez More

Berlin, Germany
Contributor
11 reviews 11 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 19, 2014

As a returning customer for about the tenth time, visiting from Germany I have to say: its still a great place to stay. Verry convinient area, very nice location with great warm and welcomming staff. It´s all like it should be at a" home away from home"-and even better. Even staff changes here and there over the years, this hotel... More

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Sugar Land, Texas
2 reviews
5 of 5 stars Reviewed March 17, 2014

We brought a school group here from out of town. The staff handled our reservations well, took care to prepare enough keys for each student, and offered roll aways for each room. We had a mix up on the credit card charge (changed after reserving) and they immediately took care of us to make sure the charges were made to... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Debbie, Thank you for the wonderful comments! I am glad they took care of the credit card mix up. We look forward to your next stay with us :) Martha More

Calgary, Canada
Top Contributor
191 reviews 191 reviews
7 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 4, 2014

We stayed at this hotel for two days after our cruise finished. We intentionally picked this hotel because it was close to both the Willowbrook Mall and the Premium Outlet Malls. It also had a kitchen (range top, sink, fridge, etc.) so we could control our expenses a bit at the end of our vacation. We arrived at 11 AM... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for the comments! We appreciate all feedback. I will look into the couple issues you did have and apologize that you had those experiences. We look forward having you back! Martha Trammell More

San Jose, California
Top Contributor
251 reviews 251 reviews
102 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed December 14, 2013

Have stayed here several times over the last year. The staff is very friendly and generally goes out of their way to make your stay pleasant. Well laid-out breakfast area, usually hot and cold choices available. Rooms towards the back of the property are slightly more quiet. Suites are excellently equipped, and beds very comfortable. There is enough parking available,... More

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for such wonderful comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs! Thank You, Martha Trammell More

1 review
5 of 5 stars Reviewed October 29, 2013

we had a leak in our roof at home here in Houston. The construction made the house UNlivable for my family,and initially we went to a different hotel chain and weren't disappointed but weren't impressed either. That was basically just to Rooms To Go To Sleep in. we were only expecting the house to be under construction for about a... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Julie, Thank you for the wonderful comments! We are very happy that we were able to accomodate your family in your time of need! If you ever need a place to stay in the futue we will be here! Thank you, Martha More

Bastrop, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 24, 2013 via mobile

Here for work for weekdays from Oct to the end of Dec 2013 for work and very impressed. Complimentary Buffet breakfast every morning and complimentary happy hour and dinner 3 nights a week. Love the rooms with suite set up, full kitchen with full size fridge, freezer, ice maker.

Was this review helpful? Yes 1
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank your fro the great review! We look forward to being your "Home away from home" through the end of this year! Please let me know if there is anything I can do to make your stay more pleasant! ~ Martha Trammell~ More

Lexington, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013

I cannot say enough good things about this hotel. The staff goes above and beyond to meet our needs with our German Shepherd and 6-month old baby and have become like family. Gina and Olivia have been especially helpful and genuinely care about making our stay exceptional. My husband and I are staying here until our house sells out of... More

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Leslie, Thank you for the wondeful comments! We enjoy seeing Parkers' smiling face and Murika each day! Thank you for choosing us as your temporary home in Houston! Martha :) More

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Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 West Greens Road, Houston, TX 77064
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn

29 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#42 Family Hotel in Houston #92 Business Hotel in Houston
Hotel Class
Number of rooms
96

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