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All 447 Houston hotels

Residence Inn Houston Northwest/Willowbrook

3.0 of 5 Hotel   |   7311 West Greens Road, Houston, TX 77064
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Residence Inn Houston Northwest/Willowbrook

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Ranked #35 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 weeks ago
Debbie W Sugar Land, Texas
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63 people have reviewed this hotel

Traveler rating
    42
    14
    4
    3
    0
See reviews for
23
3
4
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sugar Land, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We brought a school group here from out of town. The staff handled our reservations well, took care to prepare enough keys for each student, and offered roll aways for each room. We had a mix up on the credit card charge (changed after reserving) and they immediately took care of us to make sure the charges were made to... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Debbie, Thank you for the wonderful comments! I am glad they took care of the credit card mix up. We look forward to your next stay with us :) Martha More

Calgary, Canada
Top Contributor
169 reviews 169 reviews
8 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 4, 2014

We stayed at this hotel for two days after our cruise finished. We intentionally picked this hotel because it was close to both the Willowbrook Mall and the Premium Outlet Malls. It also had a kitchen (range top, sink, fridge, etc.) so we could control our expenses a bit at the end of our vacation. We arrived at 11 AM... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for the comments! We appreciate all feedback. I will look into the couple issues you did have and apologize that you had those experiences. We look forward having you back! Martha Trammell More

San Jose, California
Top Contributor
253 reviews 253 reviews
104 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed December 14, 2013

Have stayed here several times over the last year. The staff is very friendly and generally goes out of their way to make your stay pleasant. Well laid-out breakfast area, usually hot and cold choices available. Rooms towards the back of the property are slightly more quiet. Suites are excellently equipped, and beds very comfortable. There is enough parking available,... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for such wonderful comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs! Thank You, Martha Trammell More

1 review
5 of 5 stars Reviewed October 29, 2013

we had a leak in our roof at home here in Houston. The construction made the house UNlivable for my family,and initially we went to a different hotel chain and weren't disappointed but weren't impressed either. That was basically just to Rooms To Go To Sleep in. we were only expecting the house to be under construction for about a... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Julie, Thank you for the wonderful comments! We are very happy that we were able to accomodate your family in your time of need! If you ever need a place to stay in the futue we will be here! Thank you, Martha More

Bastrop, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 24, 2013 via mobile

Here for work for weekdays from Oct to the end of Dec 2013 for work and very impressed. Complimentary Buffet breakfast every morning and complimentary happy hour and dinner 3 nights a week. Love the rooms with suite set up, full kitchen with full size fridge, freezer, ice maker.

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank your fro the great review! We look forward to being your "Home away from home" through the end of this year! Please let me know if there is anything I can do to make your stay more pleasant! ~ Martha Trammell~ More

Lexington, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013

I cannot say enough good things about this hotel. The staff goes above and beyond to meet our needs with our German Shepherd and 6-month old baby and have become like family. Gina and Olivia have been especially helpful and genuinely care about making our stay exceptional. My husband and I are staying here until our house sells out of... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Leslie, Thank you for the wondeful comments! We enjoy seeing Parkers' smiling face and Murika each day! Thank you for choosing us as your temporary home in Houston! Martha :) More

1 review
5 of 5 stars Reviewed August 15, 2013 via mobile

I stayed at the Residence Inn Marriott in Willowbrook for 2 weeks straight and didn't know how I would feel being away from my family for so long, but the front desk staff made me feel right at home. The morning staff, afternoon staff, and the over night staff were awesome and made me feel welcome from the minute I... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Wow! This is such a great comment! Since we are designed for long term stays we really do want our guests to feel at home! We understand the importance of routine, interaction with others and the normal comforts of home! Please come back to visit! Thank you, Martha More

Seoul, South Korea
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 14, 2013

Moving to Houston and have 2 months in a hotel. I started in another for 2 nights, then moved to the Residence Inn - I plan to stay here for the rest of the 2 months. Location is good - right across the street from a mall, and walking distance (1/2 mile) from several restaurants and bars. Staff is very... More

Was this review helpful? Yes 1
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Steve, Thank you so much for the great comments! We would love to help in anway that you or your wife may need while with us for the next couple of months! Thanks, Martha More

Houston, Texas, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 12, 2013

Honestly the hotel it self was pretty good, but the service on the other hand was terrible. Any request that was made was scoffed at and was treated as an inconvenience and a waste of their time. I was truly shocked that such a nice hotel had such a rude front desk staff morning.

Was this review helpful? Yes 2
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear LMZTravel, I am truly embarassed by the way you may have been treated while a guest at the Willowbrook Residence Inn. As you can see most of our comments are great regarding the staff and we strive to provide excellent service. If you would like to discuss this and we could resolve the issue that you had please contact... More

Argyle, Texas
Top Contributor
85 reviews 85 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 8, 2013

We used Marriott points to stay during a baseball tournament. Gina, the front desk auditor and Angie the manager were absolutely wonderful about meeting and surpassing all of our needs and expectations. The room we got was perfect, clean and definitely family friendly. Service is not a thing of the past if you go to the right places. Well never... More

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Wow! What a great comment! We appreciate the positive feedback! Also, Gina and Angie are wonderful as you mentioned! We look forward to having you back! :) More

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Additional Information about Residence Inn Houston Northwest/Willowbrook

Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Residence Inn Houston
Houston Residence Inn
Residence Inn Houston Northwest
Address: 7311 West Greens Road, Houston, TX 77064
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Houston
#48 Family Hotel in Houston
#78 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
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