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Residence Inn Houston Northwest/Willowbrook

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7311 West Greens Road, Houston, TX 77064
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Residence Inn Houston Northwest/Willowbrook
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Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
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77 reviews from our community

Traveler rating
    46
    20
    6
    3
    2
See reviews for
28
4
5
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

I had the opportunity to stay at this facility. Of most importance to me is that the room was clean and updated,which this was. The hotel staff was extremely friendly and went out of their way to make sure I enjoyed my stay. The RI is located close to numerous restaurants and other amenities. It's actually not far from the... More 

Was this review helpful? Yes
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you so much for sharing your recent experience here at Residence Inn Houston Willowbrook. We are delighted to hear that you enjoyed your stay and that our staff services met your expectations. Our team takes pride daily in ensuring that our guests experience a restful and memorable stay with us here at RI Willowbrook. We hope to... More 

Texas
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 17, 2015

We were looking for a hotel with an indoor pool and enough room for our family and we found it. We liked that it was on our way to NRG Stadium so we could relax before our day at the Rodeo. Even though it was not close to the stadium, we chose this hotel for the size of rooms, indoor... More 

Was this review helpful? Yes
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate the kind comments about our staff and services. We are glad that you and your family enjoyed your stay and that our location helped your travels be more relaxing. We hope to see you again the next time your travels brings you back in the... More 

Minneapolis, Minnesota, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 4, 2014

We have family in Houston and recently stayed at this hotel during a visit. It was comfortable, roomy and easy to get to. The exercise room was small, but had hand weights and a bench in addition to three aerobic machines which I was surprised to find because it was so small.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear guest, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook through Trip Advisor. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Dallas, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed September 9, 2014

I delayed writing this review to allow this hotel and Marriott the opportunity to address this matter. They have not done so to my satisfaction. I am a Marriott’s Reward Gold member which means last year I stayed at a Marriott hotel at least 50 times last year. Over the past 16 months my wife and I have stayed at... More 

Was this review helpful? Yes 25
Parkland, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2014

My travel was for a house hunting trip with my 2yo son. This was a very nice hotel, easy to find, wonderful staff and great breakfast. I stayed in a 1bedroom and it was great! The staff was great and went above and beyond.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Angie Hernandez... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 14, 2014

I love this hotel! The staff always goes above and beyond when I stay. The bed is comfortable, the room is spacious, snacks are available when you check in, the pool and hot tub are welcoming and breakfast is included. I would give this location five stars, except that I am intolerant of gluten and it really limits my options... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 4, 2014

We stayed here for two nights as we were visiting family in the area. The front desk staff were pleasant but the hallways don't give the best first impression - it is quite dated. Having said that, the room was nice and spacious with a very decent size kitchen. The bed was okay but the air conditioning was terribly loud.... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for your comments. Your feedback is very important to us, we appreciate all your comments and we look forward to your next visit. The Residence Inn Team! More 

Shenyang, China
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 31, 2014

I from China and come to Houston for work - I experience bad service around 11:20 P.M. - 11:35 P.M. after call 4 times and girls hang up on me, when I ask for towel be take to room. 2 girls from front desk refuse to bring me towel. Then I tell them I not from America and I got... More 

Was this review helpful? Yes 4
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, First of all thank you for staying at the Residence Inn Willowbrook, I would like to apologize for the inconvenience you experienced at the hotel. Our guests are our priority and we appreciate all the feedback and comments. Please let us know if there is anything else we can assist you with. Regards, Angie Hernandez General Manager More 

Lynchburg, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2014

Our family of 5 stayed here while visiting family in the Houston area. Every residence inn we've stayed in has been wonderful, and this one is no exception. Very clean. Super nice staff on duty. Felt safe. Quiet. No concerns or problems during our stay. Will come back.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for such a great review, we appreciate every feedback that help us improve the quality of your stay. We look forward to your next visit! Regards, Angie Hernandez More 

Cincinnati, Ohio
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 17, 2014

The hotel is perfectly located close to the highway and restaurants. Not to mention the rooms are the fantastic apartment style with; bedroom area, living area, office area, full kitchen, fireplace, and bathroom/closet. The fitness center could use a bit of work. Very few dumbells, a shaky bench, two treadmils and an elypitcal. More could be done to that, however... More 

Was this review helpful? Yes
martha h, Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for all your comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs. Angie Hernandez More 

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