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Residence Inn Houston Northwest/Willowbrook

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7311 West Greens Road, Houston, TX 77064
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Residence Inn Houston Northwest\/Willowbrook
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84 Reviews from our TripAdvisor Community

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Aberdeen
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

First visit to America! Stayed for 2 nights on a quick business trip to Houston. Spent the majority of my time in Houston in the hotel. Breakfast poor and all hot food was cold. No bar or restaurant to eat in. Couldn't even get a coffee except at breakfast. Rooms spacious and well equipped. Bed very comfortable. Enjoyed my stay... More 

Helpful?
Thank Lisa8279
Glen Rose, Texas
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We stayed at the Willowbrook Residence Inn while our house was being repaired thanks to our 2 year old LG washing machine flooding our house. They were very accommodating, the maids were conscience of our cats and kept the door somewhat shut. Nice lobby, fire pit and an indoor pool and whirlpool!! The morning breakfast is a nice touch pretty... More 

Helpful?
Thank gene s
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Gene, Thank you very much for taking your time and sharing your feedback with us! We are glad to hear that you enjoyed your recent stay here with us at Residence Inn Willowbrook. We hope that the floors have dried well and you are able to settle back at home! Thank you for choosing Residence Inn Willowbrook! Kind Regards,... More 

Bengaluru (Bangalore), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 24, 2015 via mobile

I stayed in this hotel for 2 weeks during September. I had used my debit card to pay hotel charges & had enough money in the account to cover my period of stay. When I checked into the hotel, the receptionist had put a holding charge on my card to cover the approximate room rent during my period of stay.... More 

Helpful?
Thank Parthapd
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Parthapd, First of all thank you for staying at the Residence Inn Willowbrook, I would like to apologize for the inconvenience you experienced at the hotel. Our guests are our priority and we appreciate all the feedback and comments. We take all comments with urgency and as a training tool to improve areas that we have opportunity to grow... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed August 27, 2015

Had a brief stay over this past weekend with my family. The room and the amenities were nice and comforting, but the hospitality that was shown by PHYLLIS HARVEY, (the lady at front deck) completed the ultimate package. Her efforts felt genuine and very professional.

Helpful?
Thank T B
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear TB, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Warm Regards,... More 

Round Rock, Texas
Level Contributor
255 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 stars Reviewed June 29, 2015

When always traveling to the Tomball area, we always stay here. It's across the street from a mall and there are many restaurants near by. We had a 2 BR unit with a full kitchen and queen size beds in each bedroom. Flip the switch on the wall and you can enjoy a fire! Nicely stocked kitchen and comfortable room.... More 

Helpful?
Thank Janie4359
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Janie4359, Thank you for taking your time in sharing your feedback regarding your stay here at Residence Inn Willowbrook. We are delighted to hear that you had a great stay with us! Your kind feedback continued to inspire our team to work harder and ensure that other guests will experience the same great memorable stay here with us. We... More 

Iowa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

We've never been happier with a hotel. The room was perfectly clean, with a good basic kitchen, comfy beds, and an awesome shower. The pool and hot tub were great, and there was a really nice outdoor patio area with a barbecue and fire pit. Breakfast was delicious and had a good variety. Lastly, the staff was friendly and aimed... More 

Helpful?
Thank ozziesgirl1982
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Ozziesgirl, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook through Trip Advisor. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Have a fabulous week! Kind Regards, Abigail Olajay General Manager More 

Pittsburgh, Pennsylvania, United States
Level Contributor
16 reviews
7 hotel reviews
4 of 5 stars Reviewed May 19, 2015 via mobile

I had the opportunity to stay at this facility. Of most importance to me is that the room was clean and updated,which this was. The hotel staff was extremely friendly and went out of their way to make sure I enjoyed my stay. The RI is located close to numerous restaurants and other amenities. It's actually not far from the... More 

Helpful?
Thank Lawrence S
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you so much for sharing your recent experience here at Residence Inn Houston Willowbrook. We are delighted to hear that you enjoyed your stay and that our staff services met your expectations. Our team takes pride daily in ensuring that our guests experience a restful and memorable stay with us here at RI Willowbrook. We hope to... More 

Texas
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 17, 2015

We were looking for a hotel with an indoor pool and enough room for our family and we found it. We liked that it was on our way to NRG Stadium so we could relax before our day at the Rodeo. Even though it was not close to the stadium, we chose this hotel for the size of rooms, indoor... More 

Helpful?
Thank txlineman
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate the kind comments about our staff and services. We are glad that you and your family enjoyed your stay and that our location helped your travels be more relaxing. We hope to see you again the next time your travels brings you back in the... More 

Minneapolis, Minnesota, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 4, 2014

We have family in Houston and recently stayed at this hotel during a visit. It was comfortable, roomy and easy to get to. The exercise room was small, but had hand weights and a bench in addition to three aerobic machines which I was surprised to find because it was so small.

Helpful?
Thank Martha L
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear guest, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook through Trip Advisor. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Dallas, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed September 9, 2014

I delayed writing this review to allow this hotel and Marriott the opportunity to address this matter. They have not done so to my satisfaction. I am a Marriott’s Reward Gold member which means last year I stayed at a Marriott hotel at least 50 times last year. Over the past 16 months my wife and I have stayed at... More 

Helpful?
33 Thank Sly1960
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