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All 452 Houston hotels

Residence Inn Houston Northwest/Willowbrook

3.0 of 5 Hotel   |   7311 West Greens Road, Houston, TX 77064
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Ranked #115 of 452 Hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 17, 2014
Heidi R Parkland, Florida
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72 reviews from our community

Traveler rating
    45
    17
    5
    3
    2
See reviews for
27
3
5
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 9, 2014

I delayed writing this review to allow this hotel and Marriott the opportunity to address this matter. They have not done so to my satisfaction. I am a Marriott’s Reward Gold member which means last year I stayed at a Marriott hotel at least 50 times last year. Over the past 16 months my wife and I have stayed at... More

Was this review helpful? Yes 6
Parkland, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2014

My travel was for a house hunting trip with my 2yo son. This was a very nice hotel, easy to find, wonderful staff and great breakfast. I stayed in a 1bedroom and it was great! The staff was great and went above and beyond.

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Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2014

I love this hotel! The staff always goes above and beyond when I stay. The bed is comfortable, the room is spacious, snacks are available when you check in, the pool and hot tub are welcoming and breakfast is included. I would give this location five stars, except that I am intolerant of gluten and it really limits my options... More

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Melbourne, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 4, 2014

We stayed here for two nights as we were visiting family in the area. The front desk staff were pleasant but the hallways don't give the best first impression - it is quite dated. Having said that, the room was nice and spacious with a very decent size kitchen. The bed was okay but the air conditioning was terribly loud.... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for your comments. Your feedback is very important to us, we appreciate all your comments and we look forward to your next visit. The Residence Inn Team! More

Shenyang, China
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 31, 2014

I from China and come to Houston for work - I experience bad service around 11:20 P.M. - 11:35 P.M. after call 4 times and girls hang up on me, when I ask for towel be take to room. 2 girls from front desk refuse to bring me towel. Then I tell them I not from America and I got... More

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Lynchburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

Our family of 5 stayed here while visiting family in the Houston area. Every residence inn we've stayed in has been wonderful, and this one is no exception. Very clean. Super nice staff on duty. Felt safe. Quiet. No concerns or problems during our stay. Will come back.

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for such a great review, we appreciate every feedback that help us improve the quality of your stay. We look forward to your next visit! Regards, Angie Hernandez More

Cincinnati, Ohio
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 17, 2014

The hotel is perfectly located close to the highway and restaurants. Not to mention the rooms are the fantastic apartment style with; bedroom area, living area, office area, full kitchen, fireplace, and bathroom/closet. The fitness center could use a bit of work. Very few dumbells, a shaky bench, two treadmils and an elypitcal. More could be done to that, however... More

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martha h, Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for all your comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs. Angie Hernandez More

Berlin, Germany
Contributor
11 reviews 11 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 19, 2014

As a returning customer for about the tenth time, visiting from Germany I have to say: its still a great place to stay. Verry convinient area, very nice location with great warm and welcomming staff. It´s all like it should be at a" home away from home"-and even better. Even staff changes here and there over the years, this hotel... More

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Sugar Land, Texas
2 reviews
5 of 5 stars Reviewed March 17, 2014

We brought a school group here from out of town. The staff handled our reservations well, took care to prepare enough keys for each student, and offered roll aways for each room. We had a mix up on the credit card charge (changed after reserving) and they immediately took care of us to make sure the charges were made to... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Debbie, Thank you for the wonderful comments! I am glad they took care of the credit card mix up. We look forward to your next stay with us :) Martha More

Calgary, Canada
Top Contributor
204 reviews 204 reviews
7 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 4, 2014

We stayed at this hotel for two days after our cruise finished. We intentionally picked this hotel because it was close to both the Willowbrook Mall and the Premium Outlet Malls. It also had a kitchen (range top, sink, fridge, etc.) so we could control our expenses a bit at the end of our vacation. We arrived at 11 AM... More

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for the comments! We appreciate all feedback. I will look into the couple issues you did have and apologize that you had those experiences. We look forward having you back! Martha Trammell More

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Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 West Greens Road, Houston, TX 77064
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn

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