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Residence Inn Houston Northwest/Willowbrook

#131 of 468 Hotels in Houston
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7311 West Greens Road, Houston, TX 77064
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Residence Inn Houston Northwest/Willowbrook
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Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
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76 reviews from our community

Traveler rating
    46
    19
    6
    3
    2
See reviews for
28
4
5
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were looking for a hotel with an indoor pool and enough room for our family and we found it. We liked that it was on our way to NRG Stadium so we could relax before our day at the Rodeo. Even though it was not close to the stadium, we chose this hotel for the size of rooms, indoor... More 

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Minneapolis, Minnesota, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 4, 2014

We have family in Houston and recently stayed at this hotel during a visit. It was comfortable, roomy and easy to get to. The exercise room was small, but had hand weights and a bench in addition to three aerobic machines which I was surprised to find because it was so small.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear guest, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook through Trip Advisor. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Dallas, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed September 9, 2014

I delayed writing this review to allow this hotel and Marriott the opportunity to address this matter. They have not done so to my satisfaction. I am a Marriott’s Reward Gold member which means last year I stayed at a Marriott hotel at least 50 times last year. Over the past 16 months my wife and I have stayed at... More 

Was this review helpful? Yes 23
Parkland, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2014

My travel was for a house hunting trip with my 2yo son. This was a very nice hotel, easy to find, wonderful staff and great breakfast. I stayed in a 1bedroom and it was great! The staff was great and went above and beyond.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Angie Hernandez... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 14, 2014

I love this hotel! The staff always goes above and beyond when I stay. The bed is comfortable, the room is spacious, snacks are available when you check in, the pool and hot tub are welcoming and breakfast is included. I would give this location five stars, except that I am intolerant of gluten and it really limits my options... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, Thank you for sharing your experience at the Residence Inn Houston Northwest/Willowbrook. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 4, 2014

We stayed here for two nights as we were visiting family in the area. The front desk staff were pleasant but the hallways don't give the best first impression - it is quite dated. Having said that, the room was nice and spacious with a very decent size kitchen. The bed was okay but the air conditioning was terribly loud.... More 

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for your comments. Your feedback is very important to us, we appreciate all your comments and we look forward to your next visit. The Residence Inn Team! More 

Shenyang, China
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 31, 2014

I from China and come to Houston for work - I experience bad service around 11:20 P.M. - 11:35 P.M. after call 4 times and girls hang up on me, when I ask for towel be take to room. 2 girls from front desk refuse to bring me towel. Then I tell them I not from America and I got... More 

Was this review helpful? Yes 4
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Guest, First of all thank you for staying at the Residence Inn Willowbrook, I would like to apologize for the inconvenience you experienced at the hotel. Our guests are our priority and we appreciate all the feedback and comments. Please let us know if there is anything else we can assist you with. Regards, Angie Hernandez General Manager More 

Lynchburg, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2014

Our family of 5 stayed here while visiting family in the Houston area. Every residence inn we've stayed in has been wonderful, and this one is no exception. Very clean. Super nice staff on duty. Felt safe. Quiet. No concerns or problems during our stay. Will come back.

Was this review helpful? Yes
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for such a great review, we appreciate every feedback that help us improve the quality of your stay. We look forward to your next visit! Regards, Angie Hernandez More 

Cincinnati, Ohio
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 17, 2014

The hotel is perfectly located close to the highway and restaurants. Not to mention the rooms are the fantastic apartment style with; bedroom area, living area, office area, full kitchen, fireplace, and bathroom/closet. The fitness center could use a bit of work. Very few dumbells, a shaky bench, two treadmils and an elypitcal. More could be done to that, however... More 

Was this review helpful? Yes
martha h, Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for all your comments! We truly love hearing all our guest's feedback. We look forward to being your hotel in the Houston area for your travel needs. Angie Hernandez More 

Berlin, Germany
Contributor
13 reviews 13 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 19, 2014

As a returning customer for about the tenth time, visiting from Germany I have to say: its still a great place to stay. Verry convinient area, very nice location with great warm and welcomming staff. It´s all like it should be at a" home away from home"-and even better. Even staff changes here and there over the years, this hotel... More 

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