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All 447 Houston hotels

The Sam Houston Hotel

4.0 of 5 Hotel   |   1117 Prairie Street, Houston, TX 77002 (Formerly Alden Houston) (Downtown)
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The Sam Houston Hotel
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Ranked #120 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Ramsey B Los Angeles, California
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94 people have reviewed this hotel

Traveler rating
    39
    32
    9
    8
    6
See reviews for
8
28
7
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Marty and his staff treated me like family! Room was very comfortable and clean.Hotel reminded me of the Chamberlain in West Hollywood but better due to friendly staff. Im an avid traveler and will stay at this hotel again after the exceptional service and hospitality.

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Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I traveled to Houston for Business and had a crazy couple of days. I was not that impressed with Houston as a whole. But The Sam Houston Hotel and the excellent customer service there was the highlight of the trip. The room was comfortable and easy to use for getting work done in between meetings. I was in and out... More

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Nick M, General Manager at The Sam Houston Hotel, responded to this review

Thank you so much for your recent stay! I'm glad Jeremy and others took good care of you, and we look forward to seeing you again. Safe travels, Nick Massad III General Manager nick.massad@thesamhoustonhotel.com More

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This was my first time staying at the Sam while in Houston for work. First impression was a bad one as the lobby smells like backed up sewage. I thought perhaps something was going on to cause it and asked the gentleman at the front desk who told me he didn't smell anything, but that other guests had complained too.... More

Was this review helpful? Yes 1
Nick M, General Manager at The Sam Houston Hotel, responded to this review

Thanks for staying with us recently, and I'm terribly sorry we did not meet your expectations. We have been improving the hotel in many ways, and your feedback helps us to further direct these efforts. We are excited to almost be complete with our plumbing system work, as well as additions to staff and service training. I hope to regain... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed March 16, 2014 via mobile

Two years ago I booked this hotel for a graduation party..it was very nice..room and all. Now I happened upon this hotel again via Expedia.com. Well unfortunately things have changed for the worse. No one offered to get my bag when I arrived. The breakfast was lacking in taste. My companion stated the fruit wasn't fresh. The valet parking fee... More

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kmod75
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2014

Formerly the Alden Hotel, My wife and I had a dinner date downtown and did not want to drive back to suburbia after drinking. The Sam Houston had good rates so decided to give it a shot. The staff was very friendly and the room was very nice. It’s a boutique hotel, so the rooms are a little small, but... More

Was this review helpful? Yes 1
Lincoln
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2014

Nice small individual hotel in Downtown only two blocks from Main Street and the tram system. Rooms clean and comfortable, breakfast nice. The bar is quiet and usually closing down around 10pm which is a shame. Lots of bars and restaurants in walking distance. Valet car parking is convenient but overpriced at $28 per night. Would use again.

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Colorado
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 28, 2014

This place is truly a mixed bag. The good: Old building renovated to contemporary standards with modern conveniences. Feels European. Smaller hotel which many folks prefer. Great beds, good room decor, individual temp controls, nice bathroom, great bed and linens, other amenities. Bad news: Sketchy neighborhood, but much of Houston is sketchy. The staff is out to lunch much the... More

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 27, 2014

My colleagues and I stayed several nights during the ACE Conference, and we were so happy with The Sam Houston. When we called to confirm our reservations, Julia the Manager on duty, answered the phone and didn't just answer our questions, but she found out more about where we were coming in from and if we had any special requests... More

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Cambridge, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 17, 2014

Hosted our wedding here. Nice on the surface, but poorly managed on a weekend where they knew they were fully booked. Not enough towels, cleaning staff, or desk staff to properly manage guests' needs.

Was this review helpful? Yes 1
Nick M, General Manager at The Sam Houston Hotel, responded to this review

Rachel, Thank you for the review, and thank you for the wonderful compliments you extended to Natalie and the rest of the staff. We were so thrilled to make your wedding wonderful! I apologize that we did not meet all of your expectations. We have evaluated our service (based partly on your feedback) and are confident we have corrected staffing... More

Tustin, California
Contributor
15 reviews 15 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed February 15, 2014

This hotel had problems before we got there. The person who answered the phone gave us wrong information, subtracted $10 from the actual valet price. Then, they gave our family(four people) a room for 2 people!They didn't do anything about it!Room service and the ONE restraunt have no vegetarian options, we are vegetarians. Then, we were woken up at 4... More

Was this review helpful? Yes 1
Nick M, General Manager at The Sam Houston Hotel, responded to this review

Thank you for the feedback and I apologize for the unfortunate circumstances surrounding your stay. I would love to get more specific information about your issues so that we can follow up internally to improve. Please email me at your convenience so that we can setup a time to speak. Thank you, Nick Massad General Manager nick.massad@thesamhoustonhotel.com More

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Additional Information about The Sam Houston Hotel

Address: 1117 Prairie Street, Houston, TX 77002 (Formerly Alden Houston)
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in Houston
#25 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sam Houston Hotel 4*
Official Description (provided by the hotel):
The Sam Houston Hotel, first opened in 1924, has completed a complete renovation in the Spring of 2013. A perfect mixture of contemporary design and Texas culture, The Sam meets all of your business or leisure needs. Each of The Sam's spacious rooms come equipped with the latest conveniences, such as LED TVs, WiFi with up to 20mb of bandwidth, and Keurig coffee makers. Our hotel is ideally located downtown in the central business district, walking distance to all major event venues, restaurants/bars, and the Metro light rail. A truly Houston boutique hotel, the new Sam Houston Hotel is one-of-a-kind. ... more   less 
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Also Known As:
Alden-Houston Hotel
Alden-Houston Hotel Houston
Houston Alden Hotel

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