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All 454 Houston hotels

Four Points by Sheraton Houston Southwest

3.0 of 5 Hotel   |   2828 Southwest Freeway, Houston, TX 77098-4502 (Greenway/ Upper Kirby)
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Ranked #228 of 454 Hotels in Houston
A recent review
3 of 5 stars reviewed 4 days ago
Minall847 Winnetka, Illinois
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257 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Winnetka, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Pros: free parking, front desk, quick elevators, comfortable bed, close to everything, good restaurant, bar area. Cons: noisy ac, poor paint choices, plexiglass over windows, loud highway noise, frayed curtains, front door guy For the most part, the people were what made this place for us. A medical visit prompted our stay and for the most part, everyone accommodated our... More

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St. Gallen, Switzerland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Good value for the location and friendly service. Room was dark and loud. Highway side is worse; though non highway side has major construction at the moment - also noisy. Then the Aircon blasts on and off all side, also extremely loud. Mold spots on bathroom ceiling. Only 1 treadmill in small fitness area. Hope their planned renovation can improve... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

golibero, Thanks for taking the time to review us. You are correct we have a great location actually Upper Kirby is one of the very best in Houston. Olease accept my apologies for our failures. We are working very hard to improve our level of service and with our upcoming renovation the rooms, public area and fitness center will be... More

Cincinnati, Ohio
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 weeks ago

So you will just get out of the highway, dowtown, straight to the hotel. Only issue is you are NEXT to the highway. Hotel and rooms have been recently remodeled, staff is friendly, food is not bad (just be sure not to arrive at 1.32 pm or you will not be served).

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks for your comments. I wanted to point out we close our restaurant at 1 but reopen for happy hour at 4 and dinner at 5. Additionally there are many fantastic restaurants all around the hotel. If you think the hotel is nice now just wait. We are about to start another renovation in November and the hotel is going... More

Greenfield, Wisconsin
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2014

We were only in Houston for 24 hours but we found plenty to keep us busy near our hotel. They had a personal driver that could take you anywhere in a three mile radius from the hotel. I recommend utilizing that as much as possible as the traffic is pretty hectic in that area. Also the roadways can be confusing.... More

Was this review helpful? Yes 1
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you for your kind comments we are working very hard to have great customer service. I hope you will visit us again soon. Josh More

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2014

At the counter and at the buffet they have... Which is great by the way... We stayed there on a family medical emergency and it was great the people are very hospitable... I must mention that We had a great experience there but particularly the service at the buffet and coffee area... The buffet includes build your own omelet and... More

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Portland, Oregon
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 3, 2014

I thought the front desk agents were very helpful and kind when checking in and checking out. They seemed to want to go above and behind to be helpful and make my family and I feel welcome. I thought the room was awkwardly shaped because there was a rather large empty space when entering the room. The beds were comfortable... More

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NJ-NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

I stayed at the hotel for three nights. They have the most comfortable beds from all hotels I have been to! The front desk people were extremely friendly and helpful. My room on the fourth floor was really spacious and clean. I requested a refrigerator and it was delivered within five minutes, free of charge. The breakfast buffet offers good... More

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Austin, Texas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 19, 2014

I have stayed at this hotel many times for business. The rates are reasonable for the area and the rooms are generally clean. I have had no complaints until my most recent stay when I was checked into a room that was already occupied. I submitted a complaint through the hotel website and today received an email from the GM... More

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

JGA_Austin, Again we greatly regret the incident and have corrected the issue that caused the problem. This was and is a very serious matter to me and we reacted with the highest level of priority. Guest room access control is paramount to us and we do everything possible to prevent any reoccurrence. I hope you will accept my most sincere... More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2014

I frequently travel to the medical district in Houston as a patient. I appreciate that this property offers a medial rate and shuttle to the area. During my last stay the front desk staff was very friendly and when she found I was traveling solo she said to come back down if I felt like chatting as they were slow... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Heather C, Thank you for your review and kind comments. We really do try our best to take care of all our guests and form a personal relationship. I appreciate the special bonds we form with those guests traveling to the medical center. Thanks again, Josh More

Odessa, Florida
Top Contributor
181 reviews 181 reviews
25 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed August 19, 2014

For the price, it is difficult to find a better hotel in Houston. The staff was friendly and the room was nice. The only complaint I had involved accessing the hotel as it can be difficult with traffic. Other than that, I have nothing but positive things to say. I would recommend this hotel.

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

KPrich, Thank you very much for the comments and review. I wish I could do something about the Houston traffic but it's part of living in the 4th largest city were almost everyone has a car. Hope to see you again Josh More

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Additional Information about Four Points by Sheraton Houston Southwest

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Southwest 3*
Number of rooms: 216
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Also Known As:
Four Points By Sheraton Houston Southwest Hotel Houston
4 Points By Sheraton Houston Southwest
Four Points Houston Southwest
Houston Sheraton
Houston Four Points

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