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All 451 Houston hotels

Four Points by Sheraton Houston Southwest

3.0 of 5 Hotel   |   2828 Southwest Freeway, Houston, TX 77098-4502 (Greenway/ Upper Kirby)
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48%
Ranked #233 of 451 hotels in Houston
A recent review
4 of 5 stars reviewed 2 weeks ago
James P Austin, Texas, United States
  • Reviews (247)
  • Photos (41)
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  • Room tips (58)
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247 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Austin, Texas, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Myself and a friend stayed here because it was near the University of St. Thomas where we had a karate seminar. We arrived on a Friday afternoon and the lobby was jumping with people, but nonetheless, the staff was friendly and quick to greet us with a smile. Because the hotel fronts on US 59 (Southwest Freeway), we requested rooms... More

Was this review helpful? Yes
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Dear James P, Thank you for the review. I really appreciate you taking the time to comment on our hotel. I'm so pleased you have a good stay. Hopefully we will see you and your friend again in the future. Josh More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property has a great location. Lots of restaurants in the area, and close to shopping and museums. There is road construction in the surrounding area. We could hear road noise and construction noise from the 8th floor all night Travelers should ask for room away from the highway. Front desk staff was friendly and helpful.

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks TexasTraveller512, Wanted to let you know the road construction next to the hotel is completed so much easier to get into the parking lot. Sorry about the freeway noise our renovation should mostly address it. However remember this is an urban hotel in a great location but there may be some city noise. Thanks again, Josh More

San Antonio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here while in town for a wedding. Easy to find with the construction in the area. Hotel lobby is nice. We went up to our room on the 4th floor. First thing we noticed were the low ceilings. The floor reeked of cigarette smoke. The beds were lumpy like someone had been jumping in it. We had room... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

chubsterSanAntonio, Thank you for your comments. We mostly get great comments about our beds but it must be time to change them out. As a matter of fact we are doing just that this year. All our beds will be replace with the wonderful new Four Points Sweet Sleeper. Hope to see you again, Josh More

Montgomery, Alabama
Top Contributor
115 reviews 115 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was easy to find but the construction had the exit to the hotel closed. We had to navigate around to come back to the hotel due to the construction. It would have been helpful if the hotel would have advised of the exit # (alternate) to use due to the exit being closed. The front desk attendant was... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Wanted to let you know the road construction next to the hotel is completed so much easier to get into the parking lot. Sorry about the front desk associate's lack of attention that’s not our standard! We are really are working very hard to improve our service so please don’t think that’s the norm. Additionally, you should know we are... More

Ladera Ranch, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

As a Platinum member I should not have to fight to get a cancelllation. My flight was cancelled and I called to cancel and they said "no problem" to later find out that they charged my credit card anyway. Fighting and speaking with 5 different agents from the hotel to managers to reservation to managers to Platinum member service to... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Ms. Roxane V, Please accept my apologies for the inconvenience. We issue a cancellation number when any guest calls the hotel to cancel a reservation just to make sure these things do not happen. If I’d been contacted directly I certainly would have addressed the issue immediately. Your experience is not typical we really do provide great customer service. With... More

Foxworth, Mississippi
Top Contributor
137 reviews 137 reviews
47 hotel reviews
183 helpful votes 183 helpful votes
3 of 5 stars Reviewed May 30, 2014

The hotel was easy to find, decent parking (in the back). The front desk attendant was friendly and helpful. The room was clean and comfortable. The room wasn't very spacious but the room cooled quickly and the bed was comfortable. There is no breakfast with the room but the hotel does have a restaurant that serves breakfast.

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you very much for your review. I hope you will stay with us again in the future. We are working to improve our guest’s overall experience with improved guest service and a renovation starting in the next couple months. More

chicago
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 29, 2014

We liked the hotel, close to the galleria and close to downtown. Free water and free coffee. Wifi was good for us. The only problem it was the noise from the expressway. I did request a room away from the expressway, but they did not have one. A little attitude by the front desk lady, but overall it was a... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you for the review. I really appreciate you taking the time to comment on our hotel. Hopefully the noise issue will be lessened with our upcoming renovation. I hope you will visit again soon! Regards, Josh More

New York City, New York
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 28, 2014

I prepaid for the room and was placed on the 9th floor, the highest floor. The king bed is nice and comfy while the room is spacious. The location is excellent--a few minutes drive to Montrose (restaurants, gay bars) and Museum District. It's also close to a freeway entrance, connecting easily to downtown, airports, Chinatown, Galleria, NASA, George Ranch Historical... More

Was this review helpful? Yes
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

We really appreciate you taking the time to comment on our hotel. Hopefully the noise issue will be lessened with our upcoming renovation. I hope you will visit again soon! Regards, Josh More

Dallas, Texas
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 26, 2014

The Sheraton is a very tired property that is in much need of a total remodel. The rooms are adequate in size and relatively comfortable, but the corridors getting to the rooms have Leroy low ceilings and hie carpets are dingy. The lobby is inadequate in size and very worn out. For the money I believe that you can find... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks for the comments we really appreciate what our guests have to say about us. By the way we are planning a renovation now that will start in the next couple months. You’ll defiantly see changes in the guest rooms but huge changes in the lobby and exterior. Thanks again, Josh More

1 review
5 of 5 stars Reviewed May 26, 2014

We stayed at this location using our Starwoods Points over Memorial Day weekend. We were in a king room 817 opposite from the interstate. We requested and received a rollaway bed set up by Joseph. The bartender at happy hour was pleasant and even remembered seeing my kids and I earlier. Everyone was curteous, the room was clean, and we... More

Was this review helpful? Yes
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you for the review! Please come for a visit again soon. More

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Additional Information about Four Points by Sheraton Houston Southwest

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Southwest 3*
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Also Known As:
4 Points By Sheraton Houston Southwest
Four Points By Sheraton Houston Southwest Hotel Houston
Four Points Houston Southwest
Houston Sheraton
Houston Four Points

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Four Points by Sheraton Houston Southwest is centrally located between downtown and the Galleria, with easy access via U.S. 59 at Kirby. The rooms are well-appointed and feature upscale amenities. ... more   less 
Number of rooms
216

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