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Four Points by Sheraton Houston Southwest

3.0 of 5
2828 Southwest Freeway, Houston, TX 77098-4502
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Four Points by Sheraton Houston Southwest
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Four Points by Sheraton Houston Southwest
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281 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boise, Idaho
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I attended a conference being held at the Hilton Houston Greenway Plaza and booked a room Four Points for about half the cost there. The Hilton is about a 15-20 minute walk, which was perfect for those of us who lament the lack of exercise associated with business travel. (Rice University is about a 30 minute walk through nice neighborhoods.)... More 

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Huntsville, Alabama
Top Contributor
209 reviews 209 reviews
73 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed 1 week ago

The property is old and remodeling is still not complete. Rooms are remodeled but there is mold all over in the bathroom corners. Beds has a stale smell. Location of property is great with quick access. Parking is free but it gets real full at night so return back quickly. Check in was fast but the help was not welcoming... More 

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Brisbane, Queensland, Australia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a few nights with friends during a trip. Understated hotel with nice amenities. A short drive away from the city centre. Room was nice enough and staff were friendly and helpful. Would consider staying here again in future.

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Dallas, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

First of and foremost, I have to give kudos to the staff! They were attentive, super-friendly, welcoming, and are perhaps the most memorable experience at this hotel. The lobby was being renovated, as well as some of the rooms. I really didn't feel it necessary to photograph anything. Unfortunately, I couldn’t tell if my room had been updated, or if... More 

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Ames, Iowa
Top Contributor
60 reviews 60 reviews
59 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

To all the people that say this property doesn't warrant the four points name, do you travel much? I've had worse and this is similar to most starwood motels, none are that great, try another brand and plan to pay more. It is being remodeled, and sure hope there is big improvements yet to come. The price was very fair,... More 

Was this review helpful? Yes 1
Renton, Washington
Contributor
18 reviews 18 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 14, 2015

I recently booked 12 days at this hotel for business. I liked the location and I've stayed at Sheraton hotels and been happy. This time was a disaster. The water tastes and smells gross, the entire hotel is in the middle of renovation, the desk clerks are powerless to do their jobs and the housekeeping policy is mystifying. The lounge... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks for taking the time to review us. I certainly wish we had done a better job meeting your expectations. I know the renovation projects are a huge inconvenience but when it’s all said and done we will be so much better for it! The good news is the renovation will be completed in the next few weeks so everyone... More 

Port Aransas, Texas
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2015

Checked in last evening , lobby is dirty, under construction, check in staff inattentive . Was warning me at once about parking. Saying workers would have car towed if in lot at 9am, was small in front parking that was total full, room had no heat only ac, took repair guy who was very nice , a lot off pounding... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Douglas, Please accept my apologies for the mess and our failure to properly meet expectations. I said it many times renovations are difficult but once completed in the next few weeks it will be worth the wait. I hope you will forgive our errors and visit us again when we can offer you a much improved experience. Josh More 

Simpsonville, South Carolina
1 review
2 of 5 stars Reviewed February 22, 2015

My wife and I stayed at the Four Points for two nights as we are interested in relocating to Houston. We did not enjoy our stay whatsoever. The property in currently under construction and although we did not hear any construction noise it was clearly noticeable. The first night the smoke detector continuously went off and we called the front... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Please accept my apologies for the smoke detector issue and our renovation/construction. I certainly understand how annoyed and disappointed you must have been expecting a good nights sleep only to have a smoke detector beeping. This is not something that happens more than once. I'll make certain of that. I do regret I didn't have the opportunity to apologize in... More 

Chicago
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 7, 2015

I stayed at the Four points for one night while on business in Houston. The hotel facilities are fine, but it is located right in the side of a loud highway. As a result, there is not really any place you can go outside and walk to that would be of interest. The rooms are fine, and there is an... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you for the review. I want you to know we have one of the best locations in Houston. Yes, there is a freeway on one side but in the other direction there are some of the best restaurants, bars, shopping, art and music etc. Plus we will complete a renovation very soon so the property will be even better.... More 

Dallas, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed February 3, 2015

I recently stayed at this hotel for the first time in December of 2014. I came back to stay for a few more days last week. I actually enjoyed my stay so much I had two of my team members booked there as well. Aside from this hotel being clean in all areas, the staff being friendly, and the hotel... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Wow! Thanks, we needed that. Come back soon. Josh More 

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