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Four Points by Sheraton Houston Southwest

3.0 of 5 2828 Southwest Freeway, Houston, TX 77098-4502
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Four Points by Sheraton Houston Southwest
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Four Points by Sheraton Houston Southwest
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271 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Confines of Texas
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is an older hotel that is very reasonably priced and well located to take advantage of the shopping near Kirby and the Galleria, as well as a cheaper alternative to the pricier hotels downtown. The rooms are not new, but fairly well kept, with a small bathroom and TV. I opened what seemed to be a metal gun or... More 

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Dallas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nothing not to like. Price, location, free parking (which can get expensive in some hotels nearby), free wifi and the buffet was good. So I will say our stay was very good. The staff was very friendly. Yes this isn't a brand new hotel but every where we were in the hotel was maintained and looked good. Lots of the... More 

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Baker, Louisiana, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Older hotel but rennovated with some up to date amenities. Lot of interstate noise can be heard in room. Need better sound proofing. Front staff friendly and the lobby was nice. Did not spend much time in hotel. Beds and pillows really comfortable.

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Austin, Texas
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were in Houston for a day and stayed here for the night. We had booked a room for 4 with two double beds. The room was neat and space was just about right for the 4 of us (1 couple and 2 boys in their 20s). The price is obviously the best thing but this isn't a bad deal... More 

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Norcross, Georgia, United States
Contributor
20 reviews 20 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 7, 2014

The Four Points might've been a business traveler's palace in the '70's; in the present decade, though, it's basically a crash pad. Nothing is sleazy-dump bad, but everything is just slightly subpar; a missing tile here, some peeling wallpaper there, an occasional plumbing issue. Location is the Four Points' biggest shortcoming. First of all, it's not easy to find: traffic... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Tim A, Thanks for taking the time to review us. I certainly wish we had done a better job meeting your expectations. As a matter of fact we start a fairly significant renovation in the next couple weeks. I’m confident the renovation will address and solve most if not all of your concerns. I must say I don’t know how... More 

1 review
1 of 5 stars Reviewed December 1, 2014 via mobile

We stayed here for a medical Appt and this is the worst hotel we've stayed in. The first room we were in the AC did not cool room. Maintenance guy tried to fix it and it still did not cool room. We moved to a different room and it was the same. Outside road noise kept me up most of... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Leeannt05, Thank you for taking the time to comment on your experience. Please accept my apologies for our failures during your stay. I certainly wish we had provided you and your family with an exceptional experience. In all honesty we haven’t had any recent issues with the AC but due to the weather changes (hot one day and very cold... More 

Central CA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 18, 2014

The one star is based on this being a Sheraton property... if it has the Sheraton name it should have the service and quality and this one is not even close!! First off was my phone call to the hotel at around 9am.. As I have shared in other reviews I am typically in a room from 8 or 9am... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

LUV2DINECentralCA,, I was very sorry to read your comments but still want to thank you for taking the time to review our property. Obviously there is no excuse for your experience what you descried is not our standard of service. I hope you will allow me the privilege to comment on some of the specifics. We are a Four Points... More 

Irvine
2 reviews
4 of 5 stars Reviewed November 17, 2014

Despite the age of this hotel, Joseph, the maintenance guy is always cheery and upbeat each time I see him. He's very helpful and will go out of his way to help you, which is a plus for me since service matters! I've been here for a few weeks now and every week I see him, he's always positive and... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed November 10, 2014

The staff is very friendly and takes care of your needs right away. When I checked in late one evening I had a minor service need and Joseph was at my room within 5 minutes of my call to the front desk. He was able to make a temporary fix for me that evening and promised that the next day... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks for the review and for noticing our super associates. I hope you'll stay with us again very soon. Warm regards, Josh More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed November 10, 2014

I was very pleased with the location of the room and the cleanliness. The hotel is right off the highway. My room was facing the highway on the 6th floor and I did not hear any noise at all. Parking was free which is definitely unusual in this area. I wish parking was more secure and had more spaces. My... More 

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Additional Information about Four Points by Sheraton Houston Southwest

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Southwest 3*
Number of rooms: 216
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Also Known As:
Four Points By Sheraton Houston Southwest Hotel Houston
4 Points By Sheraton Houston Southwest
Four Points Houston Southwest
Houston Four Points
Houston Sheraton

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