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Four Points by Sheraton Houston Southwest

3.0 of 5 2828 Southwest Freeway, Houston, TX 77098-4502
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Four Points by Sheraton Houston Southwest
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Four Points by Sheraton Houston Southwest
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267 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Norcross, Georgia, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Four Points might've been a business traveler's palace in the '70's; in the present decade, though, it's basically a crash pad. Nothing is sleazy-dump bad, but everything is just slightly subpar; a missing tile here, some peeling wallpaper there, an occasional plumbing issue. Location is the Four Points' biggest shortcoming. First of all, it's not easy to find: traffic... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Tim A, Thanks for taking the time to review us. I certainly wish we had done a better job meeting your expectations. As a matter of fact we start a fairly significant renovation in the next couple weeks. I’m confident the renovation will address and solve most if not all of your concerns. I must say I don’t know how... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for a medical Appt and this is the worst hotel we've stayed in. The first room we were in the AC did not cool room. Maintenance guy tried to fix it and it still did not cool room. We moved to a different room and it was the same. Outside road noise kept me up most of... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Leeannt05, Thank you for taking the time to comment on your experience. Please accept my apologies for our failures during your stay. I certainly wish we had provided you and your family with an exceptional experience. In all honesty we haven’t had any recent issues with the AC but due to the weather changes (hot one day and very cold... More 

Central CA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 18, 2014

The one star is based on this being a Sheraton property... if it has the Sheraton name it should have the service and quality and this one is not even close!! First off was my phone call to the hotel at around 9am.. As I have shared in other reviews I am typically in a room from 8 or 9am... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

LUV2DINECentralCA,, I was very sorry to read your comments but still want to thank you for taking the time to review our property. Obviously there is no excuse for your experience what you descried is not our standard of service. I hope you will allow me the privilege to comment on some of the specifics. We are a Four Points... More 

Irvine
2 reviews
4 of 5 stars Reviewed November 17, 2014

Despite the age of this hotel, Joseph, the maintenance guy is always cheery and upbeat each time I see him. He's very helpful and will go out of his way to help you, which is a plus for me since service matters! I've been here for a few weeks now and every week I see him, he's always positive and... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed November 10, 2014

The staff is very friendly and takes care of your needs right away. When I checked in late one evening I had a minor service need and Joseph was at my room within 5 minutes of my call to the front desk. He was able to make a temporary fix for me that evening and promised that the next day... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks for the review and for noticing our super associates. I hope you'll stay with us again very soon. Warm regards, Josh More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed November 10, 2014

I was very pleased with the location of the room and the cleanliness. The hotel is right off the highway. My room was facing the highway on the 6th floor and I did not hear any noise at all. Parking was free which is definitely unusual in this area. I wish parking was more secure and had more spaces. My... More 

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Tulsa
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 4, 2014

I've stayed here several times and am satisfied with service, cleanliness, restaurant, beds and linens. Even on the highway side I thought noise was minimal. My only gripe isn't unique to this Hotel - often, on the 2nd and 3rd day my coffee, creamer, q-tips or whatever I used on day 1 isn't always replenished. Why wouldn't the staff restock... More 

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Boston
Top Contributor
182 reviews 182 reviews
158 hotel reviews
303 helpful votes 303 helpful votes
3 of 5 stars Reviewed October 28, 2014

Hi stayed one night at this Four Points. I chose it specifically because there is a Hertz Rental Car desk in the hotel. The hotel is huge and easy to find off the highway. Check in was easy. I was given a room on the 7th floor facing away from the highway, so I was not bothered at all by... More 

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Austin, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 26, 2014

All night long you can hear the highway. The sounds of horns honking, tires against the pavement, speeding, vehicles slicing through the air, sirens, ahhhh sweet ambient sleeping music. The room was decent. Nothing special but it worked. We paid a nice price to visit friends for the weekend. We never turned the television on. The bathroom had a few... More 

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Winnetka, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed October 21, 2014

Pros: free parking, front desk, quick elevators, comfortable bed, close to everything, good restaurant, bar area. Cons: noisy ac, poor paint choices, plexiglass over windows, loud highway noise, frayed curtains, front door guy For the most part, the people were what made this place for us. A medical visit prompted our stay and for the most part, everyone accommodated our... More 

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Additional Information about Four Points by Sheraton Houston Southwest

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Southwest 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Four Points By Sheraton Houston Southwest Hotel Houston
4 Points By Sheraton Houston Southwest
Four Points Houston Southwest
Houston Four Points
Houston Sheraton

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