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Four Points by Sheraton Houston Southwest

3.0 of 5 2828 Southwest Freeway, Houston, TX 77098-4502
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Four Points by Sheraton Houston Southwest
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Four Points by Sheraton Houston Southwest
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273 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Simpsonville, South Carolina
1 review
2 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Four Points for two nights as we are interested in relocating to Houston. We did not enjoy our stay whatsoever. The property in currently under construction and although we did not hear any construction noise it was clearly noticeable. The first night the smoke detector continuously went off and we called the front... More 

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Chicago
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Four points for one night while on business in Houston. The hotel facilities are fine, but it is located right in the side of a loud highway. As a result, there is not really any place you can go outside and walk to that would be of interest. The rooms are fine, and there is an... More 

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Dallas, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at this hotel for the first time in December of 2014. I came back to stay for a few more days last week. I actually enjoyed my stay so much I had two of my team members booked there as well. Aside from this hotel being clean in all areas, the staff being friendly, and the hotel... More 

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Confines of Texas
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 19, 2015

This is an older hotel that is very reasonably priced and well located to take advantage of the shopping near Kirby and the Galleria, as well as a cheaper alternative to the pricier hotels downtown. The rooms are not new, but fairly well kept, with a small bathroom and TV. I opened what seemed to be a metal gun or... More 

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Dallas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2015

Nothing not to like. Price, location, free parking (which can get expensive in some hotels nearby), free wifi and the buffet was good. So I will say our stay was very good. The staff was very friendly. Yes this isn't a brand new hotel but every where we were in the hotel was maintained and looked good. Lots of the... More 

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Baker, Louisiana, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 31, 2014 via mobile

Older hotel but rennovated with some up to date amenities. Lot of interstate noise can be heard in room. Need better sound proofing. Front staff friendly and the lobby was nice. Did not spend much time in hotel. Beds and pillows really comfortable.

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Austin, Texas
Top Contributor
56 reviews 56 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 29, 2014

We were in Houston for a day and stayed here for the night. We had booked a room for 4 with two double beds. The room was neat and space was just about right for the 4 of us (1 couple and 2 boys in their 20s). The price is obviously the best thing but this isn't a bad deal... More 

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1 review
1 of 5 stars Reviewed December 1, 2014

We stayed here for a medical Appt and this is the worst hotel we've stayed in. The first room we were in the AC did not cool room. Maintenance guy tried to fix it and it still did not cool room. We moved to a different room and it was the same. Outside road noise kept me up most of... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Leeannt05, Thank you for taking the time to comment on your experience. Please accept my apologies for our failures during your stay. I certainly wish we had provided you and your family with an exceptional experience. In all honesty we haven’t had any recent issues with the AC but due to the weather changes (hot one day and very cold... More 

Central CA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 18, 2014

The one star is based on this being a Sheraton property... if it has the Sheraton name it should have the service and quality and this one is not even close!! First off was my phone call to the hotel at around 9am.. As I have shared in other reviews I am typically in a room from 8 or 9am... More 

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

LUV2DINECentralCA,, I was very sorry to read your comments but still want to thank you for taking the time to review our property. Obviously there is no excuse for your experience what you descried is not our standard of service. I hope you will allow me the privilege to comment on some of the specifics. We are a Four Points... More 

Irvine
2 reviews
4 of 5 stars Reviewed November 17, 2014

Despite the age of this hotel, Joseph, the maintenance guy is always cheery and upbeat each time I see him. He's very helpful and will go out of his way to help you, which is a plus for me since service matters! I've been here for a few weeks now and every week I see him, he's always positive and... More 

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Additional Information about Four Points by Sheraton Houston Southwest

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Southwest 3*
Number of rooms: 216
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Also Known As:
Four Points By Sheraton Houston Southwest Hotel Houston
4 Points By Sheraton Houston Southwest
Four Points Houston Southwest
Houston Sheraton
Houston Four Points

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