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All 451 Houston hotels

Four Points by Sheraton Houston Southwest

3.0 of 5 Hotel   |   2828 Southwest Freeway, Houston, TX 77098-4502 (Greenway/ Upper Kirby)
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47%
Ranked #238 of 451 hotels in Houston
A recent review
4 of 5 stars reviewed yesterday
Heather C Dallas, Texas
  • Reviews (250)
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250 people have reviewed this hotel

Traveler rating
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    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Austin, Texas, United States
1 review
2 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel many times for business. The rates are reasonable for the area and the rooms are generally clean. I have had no complaints until my most recent stay when I was checked into a room that was already occupied. I submitted a complaint through the hotel website and today received an email from the GM... More

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I frequently travel to the medical district in Houston as a patient. I appreciate that this property offers a medial rate and shuttle to the area. During my last stay the front desk staff was very friendly and when she found I was traveling solo she said to come back down if I felt like chatting as they were slow... More

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Odessa, Florida
Top Contributor
176 reviews 176 reviews
24 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed yesterday NEW

For the price, it is difficult to find a better hotel in Houston. The staff was friendly and the room was nice. The only complaint I had involved accessing the hotel as it can be difficult with traffic. Other than that, I have nothing but positive things to say. I would recommend this hotel.

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Monterrey, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel it's not very expensive, the rooms are big and comfortable, but not modern at all. While I was there hot water was out because of some trouble with water tubes, and also my door lock broken and have to wait two hours while they repair it. The restaurant it's very good. It's just ok, but definitely not very... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you for taking the time to review and comment on our hotel. I promise we will be better next time. By the way we will start our renovation in mid-September and I think you'll be impressed when it completed. Thanks again, Josh More

Austin, Texas, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in mid-July while in town on business. The room was clean. The bed was reasonably comfortable and the water pressure was good. If you don't plan to spend much time in your hotel, it's fine. I had a view of the highway. I brought my swimsuit but the pool was adjacent to the highway as... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks for taking the time to review us. You are correct we have a great location actually Upper Kirby is one of the very best in Houston. We are working very hard to improve our level of service and with our upcoming renovation the rooms, public area and pool will be greatly improved. Plus Levy Park behind the hotel is... More

San Antonio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

What is on the web and what the Hotel is like are very conflicting. The only 2 good things about this hotel was the staff and the comfortable beds. Otherwise it is run down, the food in the restaurant is poor. The bathrooms were so out of date. Most everywhere needs painted and the carpet in the hallways is in... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Barbara L, Thank you for taking the time to review & comment on our hotel. I wanted to let you know we are about to start a major renovation in the early fall so your concerns will be addressed. I appreciate your kind words about our associates. Additionally we will be replacing all the beds with the newest Four Points... More

Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was friendly, location was good for shopping and touring the galleria area and the room was clean. I had a king size bed which was comfortable and spacious. My room overlooked the hotel pool and freeway, room 603. It was spacious, although it was only me it would have been more than enough space for two. However, the... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you for the nice review! I very much appreciate you taking the time to comment on your stay and the property. Have a great summer. Josh More

Austin, Texas, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 23, 2014

Myself and a friend stayed here because it was near the University of St. Thomas where we had a karate seminar. We arrived on a Friday afternoon and the lobby was jumping with people, but nonetheless, the staff was friendly and quick to greet us with a smile. Because the hotel fronts on US 59 (Southwest Freeway), we requested rooms... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Dear James P, Thank you for the review. I really appreciate you taking the time to comment on our hotel. I'm so pleased you have a good stay. Hopefully we will see you and your friend again in the future. Josh More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 19, 2014

This property has a great location. Lots of restaurants in the area, and close to shopping and museums. There is road construction in the surrounding area. We could hear road noise and construction noise from the 8th floor all night Travelers should ask for room away from the highway. Front desk staff was friendly and helpful.

Was this review helpful? Yes 1
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks TexasTraveller512, Wanted to let you know the road construction next to the hotel is completed so much easier to get into the parking lot. Sorry about the freeway noise our renovation should mostly address it. However remember this is an urban hotel in a great location but there may be some city noise. Thanks again, Josh More

San Antonio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 17, 2014

We stayed here while in town for a wedding. Easy to find with the construction in the area. Hotel lobby is nice. We went up to our room on the 4th floor. First thing we noticed were the low ceilings. The floor reeked of cigarette smoke. The beds were lumpy like someone had been jumping in it. We had room... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

chubsterSanAntonio, Thank you for your comments. We mostly get great comments about our beds but it must be time to change them out. As a matter of fact we are doing just that this year. All our beds will be replace with the wonderful new Four Points Sweet Sleeper. Hope to see you again, Josh More

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Additional Information about Four Points by Sheraton Houston Southwest

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Southwest 3*
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Also Known As:
Four Points By Sheraton Houston Southwest Hotel Houston
4 Points By Sheraton Houston Southwest
Four Points Houston Southwest
Houston Sheraton
Houston Four Points

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Four Points by Sheraton Houston Southwest is centrally located between downtown and the Galleria, with easy access via U.S. 59 at Kirby. The rooms are well-appointed and feature upscale amenities. ... more   less 
Number of rooms
216

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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