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All 451 Houston hotels

Four Points by Sheraton Houston Southwest

3.0 of 5 Hotel   |   2828 Southwest Freeway, Houston, TX 77098-4502 (Greenway/ Upper Kirby)
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Ranked #227 of 451 Hotels in Houston
A recent review
5 of 5 stars reviewed 2 days ago
Lisa M Greenfield, Wisconsin
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254 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Greenfield, Wisconsin
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were only in Houston for 24 hours but we found plenty to keep us busy near our hotel. They had a personal driver that could take you anywhere in a three mile radius from the hotel. I recommend utilizing that as much as possible as the traffic is pretty hectic in that area. Also the roadways can be confusing.... More

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Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

At the counter and at the buffet they have... Which is great by the way... We stayed there on a family medical emergency and it was great the people are very hospitable... I must mention that We had a great experience there but particularly the service at the buffet and coffee area... The buffet includes build your own omelet and... More

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Portland, Oregon
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I thought the front desk agents were very helpful and kind when checking in and checking out. They seemed to want to go above and behind to be helpful and make my family and I feel welcome. I thought the room was awkwardly shaped because there was a rather large empty space when entering the room. The beds were comfortable... More

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NJ-NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel for three nights. They have the most comfortable beds from all hotels I have been to! The front desk people were extremely friendly and helpful. My room on the fourth floor was really spacious and clean. I requested a refrigerator and it was delivered within five minutes, free of charge. The breakfast buffet offers good... More

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Austin, Texas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel many times for business. The rates are reasonable for the area and the rooms are generally clean. I have had no complaints until my most recent stay when I was checked into a room that was already occupied. I submitted a complaint through the hotel website and today received an email from the GM... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

JGA_Austin, Again we greatly regret the incident and have corrected the issue that caused the problem. This was and is a very serious matter to me and we reacted with the highest level of priority. Guest room access control is paramount to us and we do everything possible to prevent any reoccurrence. I hope you will accept my most sincere... More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I frequently travel to the medical district in Houston as a patient. I appreciate that this property offers a medial rate and shuttle to the area. During my last stay the front desk staff was very friendly and when she found I was traveling solo she said to come back down if I felt like chatting as they were slow... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Heather C, Thank you for your review and kind comments. We really do try our best to take care of all our guests and form a personal relationship. I appreciate the special bonds we form with those guests traveling to the medical center. Thanks again, Josh More

Odessa, Florida
Top Contributor
176 reviews 176 reviews
24 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For the price, it is difficult to find a better hotel in Houston. The staff was friendly and the room was nice. The only complaint I had involved accessing the hotel as it can be difficult with traffic. Other than that, I have nothing but positive things to say. I would recommend this hotel.

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

KPrich, Thank you very much for the comments and review. I wish I could do something about the Houston traffic but it's part of living in the 4th largest city were almost everyone has a car. Hope to see you again Josh More

Monterrey, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

The hotel it's not very expensive, the rooms are big and comfortable, but not modern at all. While I was there hot water was out because of some trouble with water tubes, and also my door lock broken and have to wait two hours while they repair it. The restaurant it's very good. It's just ok, but definitely not very... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thank you for taking the time to review and comment on our hotel. I promise we will be better next time. By the way we will start our renovation in mid-September and I think you'll be impressed when it completed. Thanks again, Josh More

Austin, Texas, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 of 5 stars Reviewed August 4, 2014

I stayed at this hotel in mid-July while in town on business. The room was clean. The bed was reasonably comfortable and the water pressure was good. If you don't plan to spend much time in your hotel, it's fine. I had a view of the highway. I brought my swimsuit but the pool was adjacent to the highway as... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Thanks for taking the time to review us. You are correct we have a great location actually Upper Kirby is one of the very best in Houston. We are working very hard to improve our level of service and with our upcoming renovation the rooms, public area and pool will be greatly improved. Plus Levy Park behind the hotel is... More

San Antonio
Contributor
11 reviews 11 reviews
7 hotel reviews
2 of 5 stars Reviewed August 2, 2014

What is on the web and what the Hotel is like are very conflicting. The only 2 good things about this hotel was the staff and the comfortable beds. Otherwise it is run down, the food in the restaurant is poor. The bathrooms were so out of date. Most everywhere needs painted and the carpet in the hallways is in... More

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Southwest, responded to this review

Barbara L, Thank you for taking the time to review & comment on our hotel. I wanted to let you know we are about to start a major renovation in the early fall so your concerns will be addressed. I appreciate your kind words about our associates. Additionally we will be replacing all the beds with the newest Four Points... More

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Additional Information about Four Points by Sheraton Houston Southwest

Address: 2828 Southwest Freeway, Houston, TX 77098-4502
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Houston Southwest 3*
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Also Known As:
4 Points By Sheraton Houston Southwest
Four Points By Sheraton Houston Southwest Hotel Houston
Four Points Houston Southwest
Houston Sheraton
Houston Four Points

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