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Four Points by Sheraton Houston Greenway Plaza

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2828 Southwest Freeway, Houston, TX 77098-4502
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1 room 1 guest
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Four Points by Sheraton Houston Greenway Plaza
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310 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chattanooga, Tennessee
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ok, it's not going to score 4 out of 5 stars when comparing to some of the higher end hotels. For the price point, it is good though. The fitness center was very nice with new machines. The bar area was remodeled and clean. The rooms need to be remodeled to mirror the lobby and downstairs.

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 days ago NEW

The workers were friendly, but the room I was in was not so great. there were small tiny bugs crawling on the bed and night stand. With me wearing bifocal lenses I could see them, the carpet filthy. needs to be replaced. The plumbing needs replaced and you should not have to pay for parking when you already paying an... More 

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San Antonio
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I am not one to complain about minor things such as a hair in the sink so hopefully this review will help ppl to choose or not choose this hotel based on "real world" expectations. Pros: 1. In the Business Center, you are able to use internet & print free of charge 2. Love the shampoo/condition/shower gel that is provided... More 

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danbenjoseph
Level Contributor
156 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was on a business trip to Houston and stayed here one night. Location is good close to the highway. The building is obviously an older hotel, but its beautifully renovated and maintained. The front desk service is OK. Restaurant in the lobby is good, I had both dinner and breakfast there. Room is spacious and well equipped. Very clean.... More 

Was this review helpful? Yes 1
Baton Rouge, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 19, 2015

Seriously, if you are looking for a very clean and relaxing stay don't choose this place. Had I seen all the negative reviews BEFORE booking through trip advisor I definitely wouldn't have booked, and they were all right. The downstairs looks newly remodeled and clean but this does not go for the rooms. Immediately getting off the elevator onto the... More 

Was this review helpful? Yes 2
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear Raelynashe, Thank you for sharing your feedback with us regarding a recent visit to the area for an Astros game and for choosing to stay at our hotel. I would like to personally apologize for what you experienced as a guest of ours. The issues you encountered are unacceptable and well below our Four Points by Sheraton standard. I... More 

Hammonton, New Jersey
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 15, 2015

We stayed 2 nights here for my daughter's graduation. Room was nice and bed comfortable. WiFi worked great. I thought it would be noisy with a major highway right outside the window, but it wasn't. Staff was friendly. There is a charge for parking.

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FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Dear NJLady561, First, congratulations on your daughter's graduation. Thank you for sharing your feedback regarding a recent stay at our hotel. Your feedback is greatly appreciated. It will be my pleasure to share this feedback with the entire team. We hope that you have a chance to come back to Houston and see us again soon. Warm Regards, Dan Williams... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2015

Hotel has been newly decorated in the lobby area. The rooms are comfortable and nice. My only complaint is now they charge for parking when they didn't before. More than likely would continue to stay at hotel because it's so close to everything but very disappointed in the parking rate.

Was this review helpful? Yes 1
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Thank you for taking the time to complete a review. I really appreciate your opinion and hope you will continue to be our guest! Warm regards, Josh More 

Dallas, Texas
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 29, 2015

Property was booked approximately 2 hours before check in. Upon arrival was told hotel was overbooked and room was unavailable. After an hour nearly a room was available. The bathroom was tiny small and dirty yet brightly lite. The coffee maker didn't work and the iron was filthy. The AC was not efficient. Upon arriving to the room it was... More 

Was this review helpful? Yes 4
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Ms. Cole, I hope you will forgive our failures. Please know your experience is not our standard of service. Additionally, I’m very sorry that I did not respond to you directly but unfortunately I’ve been away for a few days. I do believe one of our Managers did contact you today and addressed the issues. Please let me k now... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 29, 2015

I read previous reviews before selecting this hotel. I know some can be really picky about some thing so I do take some reviews with a grain of salt and decided to give this place a try. We only stayed one night but I could see where some thing would be more of an issue if your stay is a... More 

Was this review helpful? Yes
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Allison, Thank you for taking the time to review the hotel. I really appreciate your comments and promise we will address the issues immediately. Really it's only with constructive criticism such as your that we see our failures and improve. I hope you will accept my apologies for the less than perfect experience. Sincerely, Josh More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 28, 2015

Overall, my stay was decent. With the exception of the hallways, the actual rooms were nice. Upon check-in, I asked the front desk staff (he was about 55 with grey and black hair), if I could park on the street. His first response was "that's on YOU". I didn't ask would the hotel be liable, but if the parking was... More 

Was this review helpful? Yes
FPbSHoustonSWGM, General Manager at Four Points by Sheraton Houston Greenway Plaza, responded to this review

Sorry about the first impression! It certainly would have upset me as well. I do hope we improved as the stay went on. I do hope you'll give us another try to serve you in the future. Best regards, Josh More 

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